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4/10 Poor
Arun
Travelled with family
May 22, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
- Free BreakFast was great
- Staff at the reception was rude and treats guest with differently
Arun
Stayed 2 nights in May 2024
Response from Scott, Hotel Manager on May 22, 2024
Thank you so much for taking the time to provide your feedback regarding your recent stay, we appreciate it. I do apologize that you experienced issues with our front desk staff. I have forwarded your feedback to the front desk manager for immediate review.
Staff was very friendly and helpful.
Breakfast could have been better with more variety and fresh fruit. Not enough hooks/towel bars for a family of 4.
Great location. Walkable to all the attractions.
Dorothy
Stayed 3 nights in May 2024
Response from Scott, Hotel Manager on May 22, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
Response from Scott, Hotel Manager on May 22, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
10/10 Excellent
Siju
May 20, 2024
Siju
Stayed 2 nights in May 2024
Response from Scott, Hotel Manager on May 22, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
TV turned on by itself in the middle of the night, so sleep wasn’t great. Found hair on the countertop and blood stain on the duvet. Breakfast was good and staff were friendly.
Yu-Wen
Stayed 1 night in May 2024
Response from Brian on May 21, 2024
Sorry for the TV issues. Did you bring these concerns to the front desk so we could fix them?
Clean and a comfortable stay. Front desk staff was very friendly and helpful. Short walk to all the restaurants and attractions. I would stay here again if in Niagara.
Vicki
Stayed 1 night in May 2024
Response from Hotel Manager on May 15, 2024
Thank you so much for your review, we appreciate your valuable feedback. I look forward to having you back again should your travels bring you back to the area.
Thank you so much for your review, we appreciate your valuable feedback. I look forward to having you back again should your travels bring you back to the area.
I liked that it was close and I could walk to places easily but I didn’t really like the $25 parking fee per day
David
Stayed 3 nights in May 2024
Response from Hotel Manager on May 10, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
upon arrival checking in was bit busy and only one person was doing the check-ins. Very clean environment. Swimming pool was nice and warm with towels provided. Get charged for car parking and accessible. Room was clean with very comfortable beds and spacious for 2 adults and 2 children with a stroller. Breakfast is included with different variety for all ages to eat from. Overall, our stay was great and we loved staying at the hotel. Definitely, we will be staying there again.
Dina
Stayed 1 night in May 2024
Response from Brian on May 11, 2024
Thanks for the review!! We are glad your experience at the hotel was a good one. We hope your next stay will be with us again.
10/10 Excellent
Simran
May 5, 2024
Simran
Stayed 1 night in Apr 2024
Response from Scott, Hotel Manager on May 25, 2024
Thank you so much for your kind review, I am so glad you enjoyed your time with us! I look forward to having you stay with us again.
4/10 Poor
Andrew
May 4, 2024
Andrew
Stayed 1 night in May 2024
Response from Scott, Hotel Manager on May 24, 2024
Thank you for sharing your review with us. I am sorry to see that your stay was not as you had expected. Please call the hotel directly to discuss how we could have made your experience a better one.
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
Response from Scott, Hotel Manager on May 10, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
2/10 Terrible
Xichen
Apr 26, 2024
Xichen
Stayed 1 night in Apr 2024
Response from Scott, Hotel Manager on May 17, 2024
Thank you for your feedback regarding your recent stay with us. I apologize that your experience was not as you had expected. Please call me directly to discuss what issues you faced during your stay.
They had a great free breakfast every morning. The pool area was super clean and it was heated 😀😀😀. A block away from Clifton Hill and all the attractions. Lovely staff.
Michelle
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
Thank you so much for sharing your feedback regarding your stay, we appreciate it. Your feedback helps us to create the best guest experience possible. We are always looking for ways to improve our guests experience to deliver the best forms of customer service possible. I do hope to have you back should your travels bring you back to the area.
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.
8/10 Good
Afua
Travelled with family
Apr 24, 2024
The bed was very comfortable, when we checked in the people before us left their dirty towels and the hotel forget to remove it so I didn’t like that.
Afua
Stayed 2 nights in Apr 2024
Response from Brian on Apr 29, 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again on your next visit.We are sorry to hear about the left towels. Thank you for letting us know.
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.
10/10 Excellent
Thomas
Apr 22, 2024
Thomas
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 15, 2024
Thank you so much for your review, we appreciate your valuable feedback. I look forward to having you back again should your travels bring you back to the area.
Close to all the attractions... Staff was very friendly and helpful. Fernando was very helpful.
John M.
John
Stayed 3 nights in Apr 2024
Response from Brian on Apr 22, 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again.
10/10 Excellent
Emma
Apr 21, 2024
Emma
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 15, 2024
Thank you so much for your review, we appreciate your valuable feedback. I look forward to having you back again should your travels bring you back to the area.
Great hotel with friendly staff, had an amazing stay and loved how close it was to all the restaurants and attractions while still being far away enough so that there wasn't constant noise. The on-site laundry and microwave in the room were super useful!
Chanice
Stayed 4 nights in Apr 2024
Response from Scott, Hotel Manager on Apr 13, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.
8/10 Good
Darby
Apr 12, 2024
Darby
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 3, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!
Very nice inn, newly renovated and helpful staff. My stay here was peaceful and nice.
Brravein
Stayed 2 nights in Apr 2024
Response from Scott, Hotel Manager on Apr 12, 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.
4/10 Poor
Jose, Toronto
Apr 8, 2024
By the time we arrived - 5pm the rooms had not yet been made
Later, when we got back into the room, there were used towels in the floor, we were not sure if the sheets had been changed and the washroom was clearly not cleaned
Jose
Stayed 2 nights in Apr 2024
Response from Scott, Hotel Manager on Apr 12, 2024
Thank you so much for your feedback, I appreciate it. I do apologize for any inconvenience you endured during your stay. I have forwarded your concerns to the Housekeeping Manager for immediate attention. I do hope that you would give us another try to be able to show you that this is an isolated situation.