4/10 Poor
Theresa
Travelled with family
May 13, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel the property falsely represented amenities. It seemed that it came with a mini-fridge and a safe in the room. They did not. Those were items that had to be requested and payed for separately. The main dining area was nice and clean but the hallways and our room was not so great. There was garbage behind the dresser when we tried to plug in our phones. The bedspread was dirty (had a streak of what looked like blood on it). The jet tub when we filled it had a layer of crud floating on the water. There were loud people down in the lobby area which was within earshot of every room in the hotel due to the balcony doors in everyone's room that opened up to that area. Both nights I called the front desk after midnight and requested that they handle the situation. They acted like they were on top of it, however, we watched out said balcony glass door and no one ever went to speak to them. I would not go back or recommend this location to anyone I actually liked. As a final comment I would like to say that the daytime people at the front desk were very friendly and helpful in general. However, since they charge a $200 security deposit I didn't feel like I could complain about all the things we had trouble with because I worried I wouldn't get it back.
Theresa
Stayed 2 nights in May 2024