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Reviews of Holiday Inn Exp Chester WV, an IHG Hotel

2.5 out of 5
Holiday Inn Exp Chester WV, an IHG Hotel
1181 Washington St, Newell, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 557 reviews" "
Rating 8 - Good. 159 out of 557 reviews" "
Rating 6 - Okay. 38 out of 557 reviews" "
Rating 4 - Poor. 20 out of 557 reviews" "
Rating 2 - Terrible. 15 out of 557 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Liked: Staff & service
It was decent
Stayed 1 night in Apr 2024
Response from Walid El Khafif on Apr 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Walid El Khafif on Apr 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Donald, Colona

Stayed 1 night in Mar 2024
Response from Walid El Khafif on Apr 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

wesley

Travelled with family
Liked: Staff & service, amenities
Very good hotel some areas need extra cleaning. The pool was very nice. The staff is great very helpful. Check your expiration dates on the milk with breakfast the food is not great but ok for you for a quick meal and it's free. The beds are very comfortable. I never heard another guest in the whole place it was like staying alone. Vending machines are pretty much empty so bring extra snacks if you will need them. All in all I will stay again it is a good hotel for the price in the area.
Stayed 1 night in Mar 2024
Response from Walid El Khafif on Mar 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm very pleased that we met your expactations. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Walid El Khafif General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Walid El Khafif on Mar 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Walid El Khafif on Mar 11, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino
Stayed 1 night in Feb 2024
Response from Walid El Khafif on Feb 27, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Blood

Liked: Cleanliness, staff & service, property conditions & facilities
Great pplace for r&r
Stayed 2 nights in Feb 2024
Response from Walid El Khafif on Feb 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Leilani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the room was comfortable and the facilities were clean and pleasurable. The best part of our stay was the breakfast which was included in our stay.
Stayed 1 night in Jan 2024
Response from Walid El Khafif on Jan 22, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Shawn

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Walid El Khafif on Jan 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Walid El Khafif on Jan 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing stay! Give the man at the front desk a raise!
Stayed 1 night in Dec 2023
Response from Walid El Khafif on Jan 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel
Very clean. Friendly staff. Amazing breakfast. Convenient to Mountaineer casino
Stayed 1 night in Dec 2023
Response from Walid El Khafif on Jan 31, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Walid El Khafif on Jan 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Walid El Khafif on Jan 5, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay
Our second stay here. It’s a convenient location. Clean, comfortable, several restaurants in the area. We will be back.
Stayed 1 night in Dec 2023
Response from Walid El Khafif on Jan 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Mary Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Walid El Khafif on Jan 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Arica

Stayed 1 night in Dec 2023
Response from Walid El Khafif on Dec 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Walid El Khafif on Nov 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine, if a little expensive I thought. Buffet breakfast was high corporate standard, with non powdered eggs and sausage, pancakes. you won't go hungry, and won't be sorry you ate ti afterwards.
Stayed 1 night in Nov 2023
Response from Walid El Khafif on Nov 27, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean the food was very nice and the Staff was nice And ready to accommodate
Stayed 1 night in Nov 2023
Response from Walid El Khafif on Nov 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Walid El Khafif on Nov 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Walid El Khafif on Dec 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Walid El Khafif on Oct 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Dean

Liked: Staff & service
Stayed 6 nights in Oct 2023
Response from Walid El Khafif on Oct 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

2/10 Terrible

Maricelis, Midlothian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked a room and received a confirmation that my room was booked. Drove over 6 hours to the place just to be told they didn’t have my reservation and the front desk clerk was rude and dismissive as if I was just to drive somewhere else. The place didn’t look that great. So I drove 45 minutes away to a nicer town.
Stayed 1 night in Oct 2023
Response from Walid El Khafif on Oct 26, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWELL-CHESTER WV.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Phil

Normal for Holiday Inn Express
Stayed 1 night in Oct 2023
Response from Walid El Khafif on Oct 23, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Dean

Stayed 7 nights in Oct 2023
Response from Walid El Khafif on Oct 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

George, CUYAHOGA FALLS

Stayed 1 night in Oct 2023
Response from Walid El Khafif on Nov 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Walid El Khafif on Oct 16, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

8/10 Good

Carla

Stayed 2 nights in Oct 2023
Response from Walid El Khafif on Nov 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

8/10 Good

Carla

Stayed 2 nights in Oct 2023
Response from Walid El Khafif on Nov 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Burton

Stayed 2 nights in Oct 2023
Response from Walid El Khafif on Nov 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

2/10 Terrible

James

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Lack of room service
Was disappointed I’ll room was not cleaned for 3 day stay. Each evening I had to go to the front desk for clean towels
Stayed 3 nights in Oct 2023
Response from Walid El Khafif on Oct 11, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWELL-CHESTER WV.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Ryan

Travelled with group
Liked: Staff & service
Very Nice Staff
Stayed 1 night in Oct 2023
Response from Walid El Khafif on Oct 9, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

2/10 Terrible

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Walid El Khafif on Oct 30, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWELL-CHESTER WV.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Andrea, bloomindale

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Toilet seat looked melted and moldy. Carpet had multiple stains
Stayed 3 nights in Aug 2023
Response from Walid El Khafif on Oct 3, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWELL-CHESTER WV.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Byron, Snellville

Travelled with partner
Room was not cleaned when we checked in. Had to settle for a room with no king bed, which was my main requirement.
Stayed 1 night in Sep 2023
Response from Walid El Khafif on Sep 19, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWELL-CHESTER WV.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Walid El Khafif on Sep 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

2/10 Terrible

John

The property was sold out. I received a call from the hotel and they told me "I don't know why Expedia booked you a room here. We are sold out and have no rooms available." I need to speak to someone about how I can get a refund.
Stayed 1 night in Sep 2023
Response from Walid El Khafif on Sep 13, 2023
Hello, Sorry to hear about your experience. Yes we were sold out & there was no rooms available.Please contact expedia to get your refund as we didn't charge you any thing.SincerelyWalid El KhafifGeneral Manager

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service
Beds were very comfortable, breakfast was good. Needs updated though, fix Jacuzzis or take them out of the rooms. Bigger breakfast area. Staff we dealt with was good
Stayed 1 night in Sep 2023
Response from Walid El Khafif on Sep 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. As for the jacuzzi it's in our plan to remove them we start our renovation. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

4/10 Poor

Francis

Stayed 1 night in Sep 2023
Response from Walid El Khafif on Sep 11, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWELL-CHESTER WV.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Walid El Khafif on Sep 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Susann

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Walid El Khafif on Sep 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast. Not in a bad neighborhood. I would visit again!
Stayed 1 night in Aug 2023
Response from Walid El Khafif on Sep 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s fine
A little run down, but fine. Plenty of parking and friendly staff
Stayed 1 night in Aug 2023
Response from Walid El Khafif on Aug 29, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Steve R.

Stayed 1 night in Aug 2023
Response from Walid El Khafif on Sep 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Walid El Khafif on Aug 22, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly people to deal with
Stayed 1 night in Aug 2023
Response from Walid El Khafif on Aug 21, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Walid El Khafif

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from Walid El Khafif on Aug 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWELL-CHESTER WV. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Walid El Khafif General Manager