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Reviews of Best Western Newberg Inn

2.5 out of 5
Best Western Newberg Inn
2211 Portland Road, Newberg, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 862 reviews" "
Rating 8 - Good. 300 out of 862 reviews" "
Rating 6 - Okay. 85 out of 862 reviews" "
Rating 4 - Poor. 36 out of 862 reviews" "
Rating 2 - Terrible. 15 out of 862 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vianey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Definitely coming back. Staff were awesome as well.
Stayed 4 nights in May 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
nice place. would stay again.
Stayed 2 nights in May 2024

8/10 Good

Tryna

I appreciate the cleanliness.
Stayed 1 night in May 2024
Response from Management on May 18, 2024
Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems to be a family run property, and everyone was very friendly and helpful. We didn't want to stay in a large, busy city, and found this a wonderful place as we travelled through the Portland area.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Janet, Thank you for your kind words. We hope to host you again in the future.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay everything I expected
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Rob, We are very pleased to have met your expectations and look forward to hosting your next stay with us.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such a helpful front desk person!
Stayed 1 night in May 2024
Response from Management on May 2, 2024
Thank you for choosing to stay with us. We look forward to hosting your next stay with us.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean! The staff was very courteous. It was a great place to stay!
Stayed 2 nights in Apr 2024
Response from Management on May 1, 2024
Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

10/10 Excellent

Christy, Chehalis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk very professional and helpful .
Stayed 1 night in Apr 2024
Response from Management on May 1, 2024
Thank you for choosing to stay with us, we look forward to hosting you again in the future.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

8/10 Good

Melanie, Spanaway

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not book an ADA room but was put in one. The shower wasn't great for me and my young daughter. The TV was wonderful and the room was very clean.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
We are sorry to hear that your room was not what you expected, unfortunately we do not change the room types of reservations from third parties. When booking through a third party it is always a good idea to call ahead to the hotel. Thank you for taking the time to give us you input on your stay.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for wine tasting in the valley. Would definitely yay there again.
Stayed 2 nights in Apr 2024
Response from Management on Apr 12, 2024
We are glad that you had a good stay with us and we look forward to hosting you again in the future.

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Breakfast had excellent service! No elevator to the 2nd floor, but a very clean hotel!
Stayed 1 night in Apr 2024
Response from KK on Apr 8, 2024
Dear Thomas,Thank you very much for the feedback.Warm RegardsKayla Kerr

10/10 Excellent

YVONNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Yvonne, Thank you for taking the time to give us a review. We look forward to hosting your next stay with us.

10/10 Excellent

Martha P.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when in Oregon.
Stayed 2 nights in Feb 2024
Response from Management on Mar 22, 2024
Thank you Martha we appreciate your review and your business. We look forward to hosting your next stay with us.

10/10 Excellent

T

Stayed 2 nights in Mar 2024
Response from BC on Apr 8, 2024
Dear T,Thank you very much for the feedback. Warm RegardsBeth Clark

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for taking the time to give us a review. We appreciate your business.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
They take a lot of pride! Very clean and well stocked.
Stayed 1 night in Mar 2024
Response from Management on Mar 16, 2024
Thank you for the review, we enjoyed hosting you.

10/10 Excellent

Dico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our visit to George Fox.
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
We are happy to hear we were able to accommodate your needs.

10/10 Excellent

Cherylynn

Stayed 1 night in Feb 2024
Response from Management on Mar 20, 2024
Thank you for choosing to stay with us.

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there many times because it is modern and clean. It is a good value for the money.
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
We enjoy hosting you and look forward to your next stay.

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Very nice staff. Nice amenities with gym, laundry and breakfast options
Stayed 2 nights in Feb 2024
Response from Management on Mar 2, 2024
Thank you so much for your kind words as well as choosing to stay with us.

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was soooo COLD!!!
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
We apologize that the pool did not meet your standards. The pool temperature is kept at 80. Thank you for choosing to stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Super clean, friendly staff, all the amenities of the hotel we usually stay at at half the price
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
We are pleased to hear that you had a pleasant stay with us and hope to host you again in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
Thank you for the great score, we look forward to your next stay with us.

10/10 Excellent

Steven

Travelled with family
It’s fine. Quiet, slept well and a pretty good breakfast. Nothing fancy but very decent.
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
Thank you for taking the time to review us. We look forward to hosting your next stay with us.

8/10 Good

Paul, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
We are sorry to hear we did not meet all your expectations, we hope you will give us another chance to do so.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on Feb 9, 2024
Carrie, we are sorry to hear that we did not meet all your expectations and would like to try again to meet them. Thank you for taking the time to review us.

10/10 Excellent

Linda Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Had a room last minute when the hotel I was originally scheduled to stay down the road refused my reservation saying they had no room.
Stayed 1 night in Feb 2024
Response from Management on Feb 9, 2024
Linda, We are very sorry to hear about the trouble with your original reservation, though we are very pleased to have been able to help you. We would love to host you on your next stay in our area.

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on Feb 9, 2024
We are sorry to hear that we did not meet all your expectations. We hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather Break
I needed an overnight rest and found a very nice room, very good breakfast and coffee. I was not very familiar with the tv connections, alarm clock was easy to operate.
Stayed 1 night in Feb 2024
Response from Management on Feb 9, 2024
We are sorry to hear that you had trouble with the tv, we are always available to assist you with any issues. We are glad to hear that you got the rest you needed and look forward to your next stay with us.

10/10 Excellent

Cliff and Susan

Travelled with family, Travelled with partner
Liked: Cleanliness
Clean, and nicely decorated.
Stayed 1 night in Feb 2024
Response from Management on Feb 9, 2024
Thank you so much for taking the time to give us a review.

8/10 Good

LeCinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Feb 9, 2024
Thank you for taking the time to give us a review, we look forward to hosting your next stay with us

8/10 Good

Jay

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna was a nice feature. Also, the breakfast was also great. Could upgrade coffee brand.
Stayed 1 night in Jan 2024
Response from Management on Feb 9, 2024
Jay, we are sorry to hear that the coffee did not meet your expectations. We will be sure to let our rep know. Thank you for taking the time to give us a review.

8/10 Good

LeCinda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Feb 9, 2024
We are sorry we did not meet your expectations, we hope you will give us another chance.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Feb 9, 2024
Erik, thank you for taking the time out of your schedule to give us a review.

10/10 Excellent

Daryl

Stayed 2 nights in Jan 2024
Response from Management on Feb 9, 2024
We are so glad we met your expectations. Thank you for taking the time to give us a review.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from Management on Feb 9, 2024
Melissa, thank you for taking time out of your busy schedule to give us a review.

6/10 Okay

Rosanne

Liked: Staff & service
Security issue : Back door did not close completely unless guest pulls it closed and most did not do this. / Toilet. Was running when we walked into room. / Turned off water supply to toilet at 2am and notified front desk during checkout. / Gate to liquor store next was open .... Interesting ? ? / Staff very nice.
Stayed 1 night in Dec 2023
Response from Management on Feb 9, 2024
We are sorry that you felt unsafe and had toilet issues. We have remedied all but the gate. The gate is left unlocked due to emergency vehicle possible needs. We hope that the rest of your stay was pleasant. Thank you for taking the time to give us a review.

6/10 Okay

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't aware that there was a pet fee, wasn't brought to my attention at the counter or through Expedia when I first booked the room. Pretty disappointed that they failed to mention that, will not use Best Western again. Other than that the hotel was clean and quiet and the front desk staff were friendly.
Stayed 1 night in Dec 2023
Response from Management on Feb 9, 2024
We are sorry that you were not told at check in about the pet fee. If you read through the hotel information on the site you booked on it does state there are pet fees, we have a sign at the front desk stating there are pet fees, the registration card you initialed and signed as well as the pet form you signed all state there is a 30 pet fee per dog per day. Again we are sorry that you were not verbally informed by the staff. Thank you for taking the time to give us a review.

10/10 Excellent

Bill

Business traveller, Travelled with partner
Close to Medical Center
Stayed 1 night in Jan 2024
Response from BB on Jan 7, 2024
Dear Bill,Thank you very much for the feedback. We are happy that we are located near to the medical center and helped you so much. Thank you again for staying with us and leaving feedback. Your business is very important to us. Hope to see you again on your normal healthy conditions. Best RegardsBala Bhat

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and got upgraded to a perfect room. I've stayed at alot of places for business on the cheap. This was a great deal for a great room. I'll do it again for sure
Stayed 3 nights in Dec 2023
Response from Management on Dec 23, 2023
Thank you for taking the time to give us a review, we really appreciate your business.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Very nice staff, very nice breakfast.
Stayed 2 nights in Nov 2023
Response from Kayla Kerr - Management on Dec 5, 2023
Thank you Robert for sharing your experience at our property. We're delighted to see that that our friendly staff and delicious breakfast offerings helped make your stay enjoyable. We hope you'll chose to stay with us again next time you're in town.

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from BB on Jan 7, 2024
Dear Andrew,Thank you very much for your business and feedback. Hope to see you again soon.Best regardsBala Bhat

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from BB on Jan 7, 2024
Dera Ron,Thank you very much for the feedback and patronizing our hotel. Thank you also for being a loyal guest. Hope to see you again soon.Best RegardsBala Bhat

10/10 Excellent

Krista

Stayed 2 nights in Nov 2023
Response from BB on Jan 7, 2024
Dear Krista,Thank you very much for being a loyal to our brand. Your feedback is well appreciated. Hope to see you again soon and look for specials from our email.Best RegardsBala Bhat

6/10 Okay

Brittney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Won’t come back
Room smelled like cigarettes and didn’t look like the photos at all. Also our air conditioning didn’t work and we were hot all night. Would not go back. Will say all the staff was really kind and the room was clean.
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Thank you for taking the time to give us a review, we are sorry to hear that we did not exceed your expectations. We hope that you will give us another chance to make your next stay exceptional.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bestest Best Western
The best service I've ever received has been at the Best Western Newberg Inn. I look forward to my stays at. Staff is always a pleasure to speak with. They're kind, knowledgeable, patient, helpful, presentable, & sincere to highlight just a few of their qualities. They are easy going in a way that's friendly while maintaining a professional tone. They all seem to take pride in the work they do, whether that be housekeeping or serving breakfast. I have recommended this location to others countless times & will continue to do so. One stand-out employee is Kayla Kerr, one of the front desk managers. And I do not mean that she stands out in comparison to staff at the Best Western Newberg Inn. I'm saying that she exceeds expectations when compared to every single employee I've ever encountered in the hospitality industry globally & I don't suspect that this will ever change. I would consider her to be the gold standard. She is kind, helpful, personable, knowledgeable, she clearly is able to anticipate the needs of guests to ensure their stay is a pleasant & comfortable one that is as close to home as you can get. She has that rare combination of both intellectual and emotional intelligence that I don't believe can be taught to a person but rather is gifted to them either by some kind of genetic trait or perhaps something of a more divine nature depending on one's belief structure. If I was to say she is something of a unicorn, this would be a great compliment to unicorns.
Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Joshua, Thank you for taking the time to give us a review. We treasure Kayla as well. We look forward to seeing you on all your future stays with us.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and thoughtful. The receptionist brought out wine glasses when he saw we going to have some after a day out at some wineries. All the staff were friendly. Breakfast was very generous in options. Overall very nice stay.
Stayed 4 nights in Nov 2023
Response from Management on Nov 7, 2023
Thank you for your kind words. We look forward to your next stay with us.

10/10 Excellent

GLORIA MARIN

Travelled with family
Mucha amabilidad. Y súper atentos .limpieza diaria. Y un excelente desayuno.
Stayed 7 nights in Oct 2023
Response from Management on Oct 28, 2023
MUCHAS GRACIAS! QUE VENGAN OTRA VES

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff ever. Super friendly, super helpful. Recommend staying here.
Stayed 2 nights in Oct 2023
Response from AC on Oct 25, 2023
Dear Peter ,Thank you very much for the business. Glad to hear that our people have given the best of the service and hospitalityWar RegardsAngelika