Exterior

Reviews of Hampton Inn & Suites Newark Airport Elizabeth

3 out of 5
Hampton Inn & Suites Newark Airport Elizabeth
100 International Blvd., Elizabeth, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 653 out of 1299 reviews" "
Rating 8 - Good. 327 out of 1299 reviews" "
Rating 6 - Okay. 132 out of 1299 reviews" "
Rating 4 - Poor. 93 out of 1299 reviews" "
Rating 2 - Terrible. 94 out of 1299 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities
It was clean and the employees was nice.
Stayed 1 night in May 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pre cruise hotel.
Stayed 1 night in Apr 2024

6/10 Okay

Biju

Staff not friendly and welcoming
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Biju, We are disappointed to hear about your experience, as our team typically receives high praise for their hospitality. Feedback like this is invaluable to us, and we will address it with our staff to ensure all guests feel welcomed during their stay. We appreciate you bringing this to our attention.

10/10 Excellent

Eseosa

Travelled with family
Liked: Amenities
Great experience
Stayed 1 night in Apr 2024
Response from Manager on May 7, 2024
Hello Eseosa,We are delighted to hear that you had a great experience during your stay with us! Your satisfaction is our top priority and we appreciate you taking the time to share your positive feedback. Should you choose to stay with us again in the future, we look forward to exceeding your expectations once more.

8/10 Good

JAMES

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is very clean
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello JAMES,We are pleased to hear that you found our hotel to be very clean. Our housekeeping team works diligently to maintain high standards. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Claudia, Philadelphia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
I really appreciate the kitchen personnel that helped me with my lactose intolerance so I discovered that I just had the possibility to eat fruit and black coffee. I also found very helpful the transfer to the airport, the driver was very kind. Just for the way back from the hotel to the airport, when we arrived I couldn’t get to the transfer lot, it was very complicated and I had a person who needed wheelchair with me so I decided to call a Lyft. We asked for a 1pm checkout and the cleaning lady from 11am started to knock to our door asking if we were ready to leave. The room has a very dirty carpet. The bathroom was half renewed but I had the whole night some water running in the bathroom wall, I think there was a huge leak that I promptly reported the following morning at the front desk but when I got the opportunity to speak with a gentleman from maintenance he wasn’t aware of the problem, anyone from the front desk reported it. The front desk personnel I think needs to learn a little more attention and nice manners. That’s my opinion. I was charged for extra fees not specified on the page and there’s also a $250 security deposit for everyone. I don’t think I would stay there again.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Claudia, Thank you for sharing your feedback with us. We are glad to hear that you appreciated the assistance with your lactose intolerance and the airport transfer service. We apologize for any inconvenience you experienced with the checkout timing and the cleanliness of the room. Your comments will be shared with the relevant teams for their review and improvement. Should you have any further concerns, please feel free to reach out to our management team.

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to everything. Love it
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Bob,We are pleased to hear that you found our hotel clean and conveniently located. Your satisfaction is important to us, and we appreciate your positive feedback. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and modern. Liked having a tv in the living room and bedroom.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Joanne,We're thrilled to hear you enjoyed our clean and modern rooms, along with the convenience of having TVs in both the living room and bedroom. Our aim is to provide a comfortable and enjoyable stay for all our guests. Thank you for sharing your positive feedback with us!

10/10 Excellent

Theresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good except the planes.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Theresa,We regret that the noise from the planes impacted your stay. Your feedback is valuable for us to improve our services. We hope you still had a comfortable stay overall and enjoyed our amenities.

10/10 Excellent

AMMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Close to the airport. provides a shuttle!! Amazing..will be back.
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Hello AMMAR,We are delighted to hear that you appreciated our convenient location and shuttle service. We look forward to welcoming you back in the future!

10/10 Excellent

Souad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Souad,Thank you for sharing your positive feedback with us! We are delighted to hear that you had an amazing experience during your stay at our hotel. Your satisfaction is our top priority, and we hope to welcome you back in the future.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good rooms, convenient for airport and shopping
Stayed 3 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Ian,We are delighted to hear that you enjoyed our convenient location near the airport and shopping areas. Your positive feedback on our rooms is truly appreciated. Thank you for choosing our hotel for your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms
Stayed 4 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello John,Thank you for your feedback on the rooms. We appreciate your comments and will share them with our team for further review and improvement. Your input helps us enhance the experiences of our future guests.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Seems like it was under some renovations outside, but it was still clean inside the rooms.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Alexandra,We appreciate your feedback on our clean rooms despite ongoing renovations. Our team works hard to ensure our guests have a comfortable stay. If you have any further comments or concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

Eveliz

Stayed 1 night in Feb 2024
Response from Manager on May 7, 2024
Hello Eveliz,We are joyful to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please don't hesitate to contact us.

8/10 Good

Anna

Liked: Cleanliness, staff & service
Hampton Inn is always nice. However, at this location one elevator needs to be fixed because the doors take forever to open and close. Also, there was some kind of construction going on so the parking space in the back was limited.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 17, 2024
Hello Anna,Thank you for providing feedback on your recent stay. We appreciate your comments and will make sure they are shared with the appropriate team for future improvements. Your experience helps us to enhance our guests' stays and we hope to welcome you back again soon.

10/10 Excellent

Lori-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Lori-Ann,We're delighted to hear you found our staff to be wonderful during your stay. Your kind words will be shared with the team to motivate them further. Should you have any future stays planned, we'd love to welcome you back for another enjoyable experience.

8/10 Good

Neha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time staying at this property is a great property very clean, safe and comfortable. It’s literally Five minutes from hotel to the entrance of the mall walking distance. The only reason it’s not a five stars is because the shuttle service is Extremely unreliable I had to wait over an hour to be picked up and then I gave up so I took an Uber and the Wi-Fi will not stay connected.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Neha,We appreciate your loyalty and positive feedback on our cleanliness and location convenience. We regret any inconvenience caused by the shuttle service and Wi-Fi connectivity; we recommend guests to explore alternative transportation options and utilize the front desk for any technical assistance.

8/10 Good

Jena

Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Jena,We're glad to hear you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We appreciate your support and look forward to welcoming you back soon!

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Feb 2024
Response from Manager on Apr 13, 2024
Hello Delia,We are thrilled to hear that you enjoyed your stay with us! Our team always strives to provide a top-notch experience for all our guests. Should you have any feedback or suggestions for your next visit, please do not hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service
The people in the front were very rude. I called early to request early check in and they said we would be able to check in early. We arrive and they make us wait 2 hours in the lobby. The guy at the front desk is a weirdo and did not even acknowledge me and my family when we tried to check out. Very unprofessional and the breakfast was not good at all. The best thing was the cereal
Stayed 4 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello melissa,We appreciate you sharing your experience with us. We are sorry to hear about your disappointment with the check-in process and interactions with our staff. Your feedback is crucial for us to enhance our services. We will address your concerns with the team to ensure better service in the future. We are glad to hear you enjoyed the cereal during your stay.

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for flying out the next day
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Diane, We're glad to hear you found our hotel convenient for your travels. Should you have any feedback, please don't hesitate to reach out to our management team. Safe travels!

4/10 Poor

earlene p

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don't answer the phones when you call from your room. Needed washcloths and towels, had to wait longer than 2 hrs to receive them. Day 2 requested the room to be cleaned, trash was left in the room.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello earlene p, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for improvement in our services. We recommend reaching out to our management team to discuss your concerns further.

8/10 Good

amira

Stayed 2 nights in Mar 2024
Response from Manager on Apr 26, 2024
Hello amira,We're delighted to hear you enjoyed your stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
bartender was cool
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Daniel,We're glad to hear you enjoyed the service from our bartender during your stay! Please feel free to reach out to our management team for any further feedback you may have.

10/10 Excellent

LORI

Stayed 1 night in Mar 2024
Response from Manager on Apr 24, 2024
Hello LORI,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Paola,Thank you for choosing to stay with us! We are delighted that you had a wonderful experience at our hotel. Your comfort and satisfaction are our top priorities, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
On-line still states pool available which it is not.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Ana,We apologize for any confusion regarding our amenities. We recommend contacting our management team directly for the most up-to-date information on our facilities. Thank you for bringing this to our attention.

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Loren, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Osman

Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Osman, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Stefhania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient . However? Breakfast is very basic and we found a long hair in the food.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Stefhania, We appreciate your feedback regarding our convenient location. Rest assured we'll address your concerns about breakfast to enhance our services. Thank you for bringing this to our attention.

8/10 Good

Kelly

Liked: Cleanliness
Staff was not the friendliest
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kelly,We strive to provide excellent service to all our guests and regret to hear about your experience. Your feedback is valuable in helping us improve. We encourage you to reach out to management with any additional details or concerns you may have.

10/10 Excellent

Louise, Levis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , room is well displayed and practical
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Louise,We are thrilled to hear that you found our hotel and room setup satisfying. Your positive feedback is greatly appreciated. We strive to provide a comfortable and functional stay for all our guests. Thank you for choosing our hotel for your accommodation needs.

2/10 Terrible

Nnenna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
i didn't like that i had to come down to speak to front desk, i didn't like the unfriendliness of the staff. it was not worth the amount that i paid for it, and will probably not stay there the next time i visit.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Nnenna, We apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address the issues you've raised with our team for improvement. We hope you may reconsider and give us another chance to provide a better experience on your next visit.

4/10 Poor

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Trouble checking in the staff had to do everything by han
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Gerald, We apologize for any inconvenience you experienced during check-in. Your feedback has been noted, and we will address this issue with our team to ensure a smoother process in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Michael,Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience during your stay. Should you have any further comments or concerns, we recommend reaching out to our management team directly for assistance.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great overall. Just elevator is long to wait. Breakfast buffet needs to have more options
Stayed 4 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Mary,We appreciate your positive feedback and take note of your comments regarding the elevator wait time and breakfast options. Your suggestions will be shared with the team for further review and improvements. Thank you for sharing your experience with us.

10/10 Excellent

Kristen

Travelled with family
Liked: Staff & service, property conditions & facilities
We had a great stay! I was able to pick my room on the app and we had a wonderful view! The checkin process was very pleasant and the hotel was very clean and modern. The area seems very nice. We left our car for a few days while flying out of Newark and I felt comfortable with the area. Shuttle to the airport was very easy and dropped us off right at the terminal. Overall, very pleased!! Will stay here again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Kristen,We are delighted to hear that you had a great stay with us and enjoyed the convenience of selecting your room via the app, the pleasant check-in process, and the modern cleanliness of our hotel. It's wonderful to know you appreciated the beautiful view and convenient shuttle service to the airport. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff cordial and helpful. Also liked the shuttle.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Mary,We are pleased to hear that you found our staff cordial and helpful, and enjoyed our shuttle service. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Good

Dwayne

Stayed 3 nights in Mar 2024
Response from Manager on Apr 3, 2024
Hello Dwayne, We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience and look forward to welcoming you back soon.

6/10 Okay

sunil

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom flush was leaking and made noise all night
Stayed 1 night in Mar 2024
Response from Manager on Mar 13, 2024
Hello sunil, We appreciate your feedback regarding the bathroom issue experienced during your stay. Please note we take all guest concerns seriously and have forwarded this to our maintenance team for immediate attention. Thank you for bringing this to our attention so we can ensure a better experience for future guests.

10/10 Excellent

alyssa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello alyssa,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back soon for another memorable experience.

8/10 Good

ELSA

Travelled with family
Liked: Cleanliness, amenities
Really nice and comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello ELSA,We are delighted to hear that you found our hotel to be nice and comfortable. Your feedback is greatly appreciated as we strive to provide a pleasant experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Vilicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Vilicia,We're thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another excellent experience.

8/10 Good

Iris

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Iris,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions. We hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Bozana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have souna or pool
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Bozana,We appreciate your feedback regarding the sauna and pool amenities, we will forward your suggestions to our management for consideration. Thank you for staying with us.

6/10 Okay

itzhak, Ness Ziona

Travelled with family
Dirth room and front hotel
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello itzhak,We're sorry to hear about your experience. Guest feedback is valuable for our improvement. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, organized
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Ricardo,We appreciate your positive feedback on the cleanliness and organization of our hotel. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Dan Rick Mary

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Dan Rick Mary,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 Excellent

Kinette

Liked: Cleanliness, staff & service, property conditions & facilities
Very well put together
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Kinette,We are pleased to hear that you found our hotel well put together. Your feedback is valuable to us as we strive to provide a top-notch experience for all our guests. If there is anything else we can assist you with, please do not hesitate to contact our management team.