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Roaches and mice.i should get my back or discount for my next stay
Larry
Stayed 1 night in Apr 2024
Response from Carolina on May 1, 2024
Thank you for taking the time to share your comment with us. I'm very surprise we haven't hear any complaint from you. Our pest company come weekly to our property; every time you make reservations to our property you don't take the time to come to our front desk to complaint. Sorry no discount I thank you once again for initially choosing our property
The hotel smelled like marijuana, cigarette burns in the linens, I understand getting what you pay for but this was scary. Walked to a store up the road and the area is all bullet proof glass and discarded liquor bottles. Evidence of bedbugs forced us to keep luggage in the vehicle which we were afraid was going to be gone by morning....
Robert
Stayed 1 night in Apr 2024
10/10 Excellent
Larry
Apr 29, 2024
Liked: Staff & service
Roaches &mice
Larry
Stayed 1 night in Apr 2024
2/10 Terrible
Isaac
Apr 15, 2024
Disliked: Cleanliness, staff & service
Isaac
Stayed 1 night in Apr 2024
Response from Carolina on Apr 27, 2024
Thank you for taking the time to rate us. Hoping we meet your expectation
The floor was uneven, the bathroom door had been kicked in and wouldnt close, there were stains all over the floor, there was rubbish under the couch. The fire alarm kept going off untill 2 am in the morning and the staff member came and took it off the wall and that when cockroachs came running out. 0/10
Thank you for taking the time to share your comment with us. According to our records we never receive any complaint from you and I'm very surprise about the issues rooms have been rent it and no complaint from our guest.I'll notified our professional pest control and our head of housekeeper.I thank you once again for choosing our property.
My appointment was for a room with a spa and they assigned me a regular room...another thing that caught my attention is the noise of the place, the people are a bad experience.!!
Smelled musty. The sheet, hallways and room smelled like cigarettes which left me and my guest to smell like cigarettes even after we checked out. There was a roaches in the bathroom and toilet seat was not cleaned. Only stood 1 night so I didn’t even care to take pictures. Never staying at this hotel again though.
Jay
Stayed 1 night in Feb 2024
6/10 Okay
James
Feb 4, 2024
Liked: Cleanliness
I have not stayed there, I paid but I did not use the room. I hope I can have a credit for next time.
James
Stayed 1 night in Jan 2024
10/10 Excellent
Roseline, Irvington
Jan 29, 2024
Liked: Cleanliness
Good
Roseline
Stayed 2 nights in Jan 2024
Response from Carolina on Feb 8, 2024
Thank you for taking the time to rate us. I'm glad we meet your expectation.
The floors and beds were so creaky, every time the people above me moved, walked, etc, it was really loud below. They weren't doing anything unusual, but the property is so old and rundown. Carpet would help a lot. I barely slept and checked out after the one night.
Well good place to stay to some point they have prostitute on hall way asking to go in you room you cant rest in night hallway people walking talking loud the sheet on the bed dirty cigarette burn they knock you door early before check out for trash very annoying you cant rest the only thing the staff is great
They have stairs put you on 4th floor told man I was on oxygen and can’t do stairs so room was changed to 1st floor
bonnie
Stayed 1 night in Jan 2024
Response from Carolina on Jan 29, 2024
Thank you for taking the time to share your comment with us. Fourth floor is on the first floor' we apologize for the inconvenience the you went through.I'm glad the you will be able to change the room on first floor.Thank you once again for choosing our property hoping will see you soon the next you're in town.
This is a very nice budget hotel
Clean and comfortable
Glenn
Stayed 2 nights in Dec 2023
Response from Carolina on Feb 8, 2024
Thank you for taking the time to write a comment with us. We are happy to know we meet your expectation. I thank you once again and hoping to see you the next time you're in town.
4/10 Poor
Larry
Dec 21, 2023
Larry
Stayed 1 night in Dec 2023
Response from Carolina on Feb 8, 2024
Thank you for taking the time to rate us. Hoping we meet your expectation.
10/10 Excellent
Jazmyne
Dec 16, 2023
Jazmyne
Response from Carolina on Feb 8, 2024
Thank you for taking the time to rate us. Hoping we meet your expectation.
TERRIBLE. NOT SAFE. EVERYONE THERE WAS ON DRUGS. BAD BAD AREA.
WOULD NEVER STSY THERE AGAIN
SPEND EXTRA MONEY SOMEWHERE BETTER
Courtney
Stayed 1 night in Dec 2023
Response from Carolina on Dec 12, 2023
Thank you for taking the time to share your comment with us, My sincerely apologies that you didn't like the hotel. You can't said everyone is on drug and you can't judge people for their appearance.Once again thank you for initially choosing our property. Have a wonderful Holiday
2/10 Terrible
Marcell
Travelled with group
Dec 3, 2023
Disliked: Staff & service, room comfort
DINGY DIRTY RED CARPET INN
Horrible customer service not friendly very rude! No ice! Bed linens, towels very dingy and stained as if they were barely washed.
ROACHES!
I will NEVER stay at this hotel again!!
Marcell
Stayed 2 nights in Dec 2023
Response from Carolina on Dec 12, 2023
Thank you for taking the time to share your comment with us.I'm very surprise the you said our hotel was dirty when we work very hard to make sure is up to guest standard. Also our staff is very friendly and our rooms do not have roaches we also have our professional pest control I'll let them know.Once again thank you for taking the time to share your comment with us.
We didn’t even finish our stay. When arrived not only was the front desk dry and made it a hard time to check in. After checking in, we went to the room and it was smoky (how for a nonsmoking room) and unkept.
We requested a refund and was told they could not provide that but we could stay the night and cancel the next two nights. We said no and felt unsafe, which in turn we given the same dry response - he could not help.
If I could give it 0 stars I would. Worst experience I’ve ever experienced.
Marie
Stayed 3 nights in Nov 2023
Response from Carolina on Nov 24, 2023
Thank you for taking the time to share your comment with us.My sincerely apologies for the inconvenience. In behalf of my staff I apologize for not handling properly. He did refund; the process take 14 days. Once again we apologize for the inconveniences.
2/10 Terrible
Jennifer
Nov 13, 2023
Jennifer
Stayed 1 night in Nov 2023
Response from Carolina on Nov 15, 2023
Thank you for taking the time to rate us. According to our record we see the you never show up and is been cancelled your reservation. We thank you for taking time to rate us. Enjoy your day