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Reviews of Sonder at One Platt

3.5 out of 5
Sonder at One Platt
1 Platt Street, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 351 reviews" "
Rating 8 - Good. 92 out of 351 reviews" "
Rating 6 - Okay. 38 out of 351 reviews" "
Rating 4 - Poor. 14 out of 351 reviews" "
Rating 2 - Terrible. 32 out of 351 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Fahimeh

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was my second time at Sonder one platt. Great location but construction next door was too loud this time. Hope they finish soon
Stayed 8 nights in May 2024

2/10 Terrible

Emma

Travelled with partner
Disliked: Cleanliness
This stay at sonder one platt was mediocre at best. While the building itself is in a great location and even though it’s an older building, the lobby and elevators are in pretty good condition, the rooms themselves are pretty uncomfortable due to the lack of cleanliness. Upon arrival, we immediately noticed that the floors and countertops were sticky— and there was a ton of dirt and grime along the floors of the bathroom including hairs of prior guests. Our shower curtain had a handprint with make up on it, so we requested a new one which the housekeepers had to replace. Additionally, on the first night of our stay our refrigerator that smelled horrible and with a visibly frozen back panel started beeping incessantly at 1:30 AM With the error code F2. We reported this to the Sonder app and received help the next day in the afternoon however by that time, all of the food we had just purchased went bad because we had to turn off the fridge to eliminate the noise. The repair person who came by did not do anything but turn the fridge back on and tell us that we followed the correct steps to reset the fridge. The issue persisted throughout the stay, but at that point we had no need to use the refrigerator as all of our items had gone bad due to constant temperature fluctuations.
Stayed 4 nights in May 2024
Response from Sonder on May 17, 2024
Hi Emma, thank you for staying with us. We're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we're working with our team to ensure a higher standard is met. We're also sorry for the fridge issue and the delayed assistance. Our team will investigate further and work to remedy any present issues. If you choose to give us another chance, we'd love the opportunity to make this up to you.

10/10 Excellent

Leticia

Stayed 7 nights in Apr 2024

10/10 Excellent

Mensura

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 6 nights in Apr 2024

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Place was clean. Staff were very helpful
Stayed 5 nights in Apr 2024

10/10 Excellent

BILE JEAN DAVID

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property was really nice, clean and very spacious!
Stayed 1 night in Apr 2024

8/10 Good

Rosemary

Liked: Cleanliness, property conditions & facilities

8/10 Good

Mickie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great home away from home experience.
Stayed 4 nights in Apr 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in Wall Street/FIDI. Good location for an NYC stay, with that additional extra space for a city break. Jonathan
Stayed 5 nights in Apr 2024

8/10 Good

Robert

Stayed 6 nights in Mar 2024

10/10 Excellent

Jody Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely phenomenal - friendly and helpful. One of our party got food poisoning and another rolled their ankle, and the staff went above and beyond to help us in our hour of need. Thank you!
Stayed 4 nights in Mar 2024

8/10 Good

Jaclyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cons: As others have said, the property is next to a construction site, and it was loud. But in NYC most places are. It was not quite as clean as I would have liked. Pros: lots of space for the price. It was really nice to have 2 separate bedrooms and another bed for my family. Close to many subway lines for easy transportation. Excellent communication with customer service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location and size of the apartment was great!
Stayed 4 nights in Mar 2024

10/10 Excellent

Yulissa

Stayed 3 nights in Mar 2024

10/10 Excellent

Ella

Liked: Cleanliness, property conditions & facilities
Perfect location to get around everywhere. Fulton street (the local subway station) is one of the best connected stations in the city. Lower Manhattan is easily walkable
Stayed 10 nights in Mar 2024

10/10 Excellent

Maya

Stayed 9 nights in Feb 2024

10/10 Excellent

Kaihara

Stayed 11 nights in Mar 2024

8/10 Good

Jahmar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great play to stay if you are visiting the city for a vacation. Close to main attractions, grocery stores, and transportation. The Sonder itself was surprisingly good. I was a little disappointed that we ran out of toilet tissue, and they didn’t have any toilet paper on hand to replenish, so we had to buy our own toiletries. Overall, it was a pleasant experience, and a nice get away!!
Stayed 5 nights in Mar 2024

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
clean, quiet, walkable distance everywhere
Stayed 5 nights in Jan 2024

10/10 Excellent

Adejoke

I like the Sonder at One Platt street because it’s quite central, the rooms are not poky and it’s fairly clean. The only downside I always experience anytime I stay there is that the heaters are quite old and so you have to keep calling the maintenance to come help heat up the room space. Asides from that I love it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was an excellent property. The studio was spacious, great kitchen with essentials, checkin and checkout were seamless. The app chat was awesome - they were very responsive with any need we had. We had an abundance of towels and if there were any questions, etc. they were very prompt to reply. The area is a little noisy, but they also provided ear plugs but you really did not notice the noise all that much. The area is great and never ever a wait for an elevator. Property was well maintained. Will definitely stay here again !!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Feb 2024

6/10 Okay

Felicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness
While this property was clean and spacious enough for our party of 4 (2 adults, one teen, one kids) there were some issues with the space that you would not be able to see in photos. For instance, the shower was probably the worst shower I have experienced at a hotel, except for a campsite. Water didn’t flow out of the shower head, it sort of sputtered. Also the heating/cooling system was so loud that it impacted all of our sleep, and I was wearing fancy, expensive earplugs. There are also other small maintenance things that need to be done, like the toilet paper holder falling off the wall. (The one ply toilet paper didn’t help either.) Overall, not a terrible stay but I also wouldn’t come back.
Stayed 3 nights in Feb 2024
Response from Sonder on Feb 26, 2024
Hi Felicia, we apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we will address the issues with the shower, heating/cooling system, and maintenance promptly to ensure a more comfortable experience for future guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a better stay.

10/10 Excellent

Amelia

Liked: Cleanliness, room comfort
Stayed 10 nights in Feb 2024
Response from Sonder on Feb 26, 2024
Hi Amelia, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Gita

Stayed 7 nights in Feb 2024
Response from Sonder on Feb 26, 2024
Hi Gita, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

dominic

Liked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful. We felt safe in the area and the rooms and lobby were very clean

10/10 Excellent

Lisa

Stayed 5 nights in Feb 2024

10/10 Excellent

Rowena

Liked: Cleanliness, property conditions & facilities
We loved it, it’s a a great place to staycation. Thank you!
Stayed 21 nights in Jan 2024

10/10 Excellent

Julia

Stayed 5 nights in Feb 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and kind staff. Amazing service. Extremely clean accommodations. The location of the hotel is really great; close to the subway and stores. Highly recommendable hotel.
Stayed 12 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024
Response from Sonder on Feb 28, 2024
Hi Daniel, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 Good

tommie

Stayed 15 nights in Jan 2024

10/10 Excellent

franck

Stayed 7 nights in Jan 2024

10/10 Excellent

SUHYUNG

Stayed 25 nights in Dec 2023

10/10 Excellent

YAMILE

Stayed 6 nights in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location and reasonable prices. Rooms were well appointed and comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Haewon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

DAVID

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Hung V

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Sonder on Jan 9, 2024
Hi Hung, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Shashank

Stayed 7 nights in Dec 2023

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Sonder on Jan 8, 2024
Hi Charlie, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Peyton

Stayed 4 nights in Dec 2023

8/10 Good

Jean-Michel

Stayed 9 nights in Dec 2023

6/10 Okay

Byung-il

Stayed 3 nights in Dec 2023
Response from Sonder on Dec 26, 2023
Hi, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Atib

Stayed 7 nights in Dec 2023

8/10 Good

joyce

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mostly a great stay thank you. Great location. Noisy till wee hours at night but nothing you can do about that I suppose. Gym was great. Staff was super helpful and friendly. The only concern was that I was told twice that there would be an extra bed in the closet but there wasn’t - seemed to be a disconnect between off-property 800# reps and on-property staff. Felt like a bait and switch at first or could’ve been honest misunderstanding but was rude awakening for sure. Overall though great stay other than that
Stayed 5 nights in Dec 2023