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Reviews of Home2 Suites By Hilton New York Times Square

3 out of 5
Home2 Suites By Hilton New York Times Square
150 W 48th Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 268 out of 563 reviews" "
Rating 8 - Good. 170 out of 563 reviews" "
Rating 6 - Okay. 74 out of 563 reviews" "
Rating 4 - Poor. 31 out of 563 reviews" "
Rating 2 - Terrible. 20 out of 563 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra Jean, Conroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one block from Times Square but still quiet on the 19th floor. Room had a kitchenette and there is a convenience store across the street. The bed was very comfortable. Free breakfast too! Lobby was very busy at all times a day.
Stayed 3 nights in May 2024
Response from Operations Manager on May 27, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We hope to welcome you back next time your plans bring you to NYC.

8/10 Good

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 3 nights in May 2024
Response from Operations Manager on May 27, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We hope to welcome you back next time your plans bring you to NYC.

2/10 Terrible

Valeria Andreina

Business traveller
Disliked: Amenities
The air conditioning didn't work, it was too hot in the room, I reported the fault and the technician said he tried to repair it but couldn't do more. For what they charge, the service is bad. I would not stay at this hotel again. I do not recommend it
Stayed 2 nights in May 2024
Response from Jacqueline on May 25, 2024
Hi Valeria,We do apologies for the inconvenience, we do appreciate all your feedback.

6/10 Okay

Caleb

Liked: Cleanliness, staff & service
Disliked: Amenities
Bartender Karen was great. Elevators took forever or sometimes didn’t even come despite having like 6 elevators. Rooms were always humid a/c didnt help because it would adjust on its on and never stay on. Hair on the window handle but it still wasn’t that bad of a stay.
Stayed 4 nights in May 2024
Response from Operations Manager on May 25, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback since without it, we cannot improve our operations and experiences for our guests. We apologize for missing the mark on this particular occasion and hope to welcome you back next time.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to Broadway St.
Stayed 3 nights in May 2024
Response from Operations Manager on May 25, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us and we are glad to hear you enjoyed your stay. We are looking forward to welcoming you back next time.

8/10 Good

Abraham

Liked: Staff & service, property conditions & facilities
Good service
Stayed 3 nights in May 2024
Response from Operations Manager on May 25, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us and we are glad to hear you enjoyed your overall stay. We are looking forward to welcoming you back next time.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a wonderful place and super centric. Love the stay. And the staff super helpfull!
Stayed 4 nights in May 2024
Response from Operations Manager on May 25, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us and we are glad to hear you enjoyed your stay. We are looking forward to welcoming you back next time.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a minute walk to Times Square. Everything was in walking distance. If you needed to go in distance there were subway entrances in almost every corner, which made it so easy. Coffee and creamer were available 24/7. Breakfast was served in a buffet, so if you want less crowds go early. There's plenty of food, so no need to go early, if you don't mind a small crowd. Elevators are sometimes booked, but with everyone on vacation and feeling good, the wait isn't so bad with good company. A great overall experience!
Stayed 3 nights in May 2024
Response from Operations Manager on May 25, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your experience with us and we are glad to hear you enjoyed your stay. We are looking forward to welcoming you back next time.

6/10 Okay

Irene, Cherry Hill

Liked: Cleanliness
Disliked: Amenities
The air conditioner is growling all night. Had to turn it off to sleep. But then its getting hot. Every hour I get to wake up to turn on for couple of minutes to cool down the room. Room NO. 3617 at your Times Squire hotel definitely needs your attention.
Stayed 2 nights in May 2024
Response from Operations Manager on May 25, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback since without it, we cannot improve our operations and experiences for our guests. We apologize for missing the mark on this particular occasion and hope to welcome you back next time.

6/10 Okay

BILOMBA

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms should be cleaned every day, not every other day. The gym equipment is poor and so is the breakfast. I will not come back.
Stayed 5 nights in May 2024
Response from Jacqueline on May 24, 2024
Hi Bilomba,We do apologies for the inconvenience of your stay. We appreciate your feedback.

10/10 Excellent

Melissa J, lutz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay abd will definitely book again!
Stayed 4 nights in May 2024
Response from Jacqueline on May 24, 2024
Hi Melissa,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, facilities and complimentary breakfast. Upon checking in no one explained how the elevators work which would’ve been helpful as they are tricky to navigate
Stayed 2 nights in May 2024
Response from Jacqueline on May 24, 2024
Hi Fernando,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Madelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Jacqueline on May 24, 2024
Hi Madelin,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Eduardo, Cedar Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jacqueline on May 24, 2024
Hi Eduardo,Thank you for staying with us, we appreciate your feedback.

8/10 Good

mel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loud AC and very busy elevators. Room was nice. Breakfast was ok. Great location.
Stayed 3 nights in May 2024
Response from Jacqueline on May 24, 2024
Hi Mel,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay! Great facilities in room which was spotlessly clean - very pleasant staff, breakfast on site so helpful to start the day. Amazing location for Times Square.
Stayed 7 nights in Jan 2024
Response from Da'Von on May 16, 2024
Thank you for providing feedback regarding your recent stay at out property. We greatly appreciate you for staying with us and hope to welcome you again soon!

8/10 Good

Lise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, if you want to stay near Time Square. Elevators can be a challenge during peek times. No stair access to your room. Breakfast area is too small (unless you go at 0600) for the size of the hotel but choices are decent. Our room had plenty of space for luggage.
Stayed 5 nights in May 2024
Response from Jacqueline on May 19, 2024
Hi Lise, Thank you for staying with us, we appreciate your feedback! We do have staircase access on every floor that will bring you upstairs & downstairs.

8/10 Good

Anirban

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient location. Walk out and broadway is there. 10mins walk to Central Park. Can’t beat the location. Rooms are small but hey it’s NYC!!
Stayed 4 nights in Apr 2024
Response from Da'Von on May 15, 2024
Thank you for providing positive feedback regarding your recent stay at our property. We thank you for staying with us and hope to welcome you again soon!

10/10 Excellent

EVELYN, DERFIELD BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Jacqueline on May 19, 2024
Hi Evelyn,We appreciate your feedback! Thank you for staying with us!

10/10 Excellent

Karen, Bridgeport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit difficult, but we tried to eat at the busiest times. The elevators were overloaded at times.
Stayed 3 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Karen,Thank you for staying with us, we appreciate your feedback.

6/10 Okay

gisela edith rusansky, Aventura

Liked: Staff & service
Disliked: Cleanliness
El hotel tiene buena ubicación y fácil acceso a metros y caminando. En 4 noches sol 1 vez hicieron la limpieza. El personal de recepción excelente. El desayuno bastante básico pero aceptable, el personal de llimpieA del desayunador un desastre.
Stayed 4 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Gisela,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Clyde Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is very convenient, near times square and transpo to almost every tourist attraction is accessible. Hotel room is very clean, and staff are very accommodating. Will highly recommend this hotel.
Stayed 5 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Clyde,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Pat

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location. Good facilities in the room but squeezed into a small space. The lift system works sometime of the time, but not when everyone is trying to go down at the same time. The doors keep opening every floor because it doesn't recognize that the lift is already full. Breakfast is a bonus but tables are not laid out to optimise the space.
Stayed 7 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Pat,Thank you for staying with us, we appreciate your feedback.

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location near Times Square, very near to metro and easy to get around. Good price point for the facilities you get.
Stayed 3 nights in Apr 2024
Response from Jacqueline on May 12, 2024
Hi Chloe,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly.
Stayed 4 nights in May 2024
Response from Jacqueline on May 12, 2024
Hi Steven,Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Terra Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jacqueline on May 6, 2024
Hi Terra,Thank you for staying with us!

8/10 Good

Maria Angelica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was the system for elevators , but not a big problem. . Also the breakfast could be more variation, seems to have everyday the same . Besides that I really enjoy the stay . Thanks
Stayed 7 nights in Apr 2024
Response from Operations Manager on May 2, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Sharmaine

Travelled with partner, Travelled with group
Great location for getting around. Hotel is newer so everything seems cleaner. Has kitchen but only 1 office chair, which isn’t very functional and very uncomfortable. Two smaller kitchen chairs would have worked well, they is room for them! Breakfast was just okay and always big lineups, between 6-7 am is best but still lineups. Rooftop at hotel is beautiful, but drinks are way over priced. Location is the best thing about this hotel!
Stayed 7 nights in Apr 2024
Response from Jacqueline on Apr 28, 2024
Hi Sharmaine,Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

James

Travelled with partner
Staff were very helpful and friendly. Room is small but very well laid out.
Stayed 2 nights in Apr 2024
Response from Jacqueline on Apr 28, 2024
Hi James,Thank you for staying with us! We appreciate your feedback.

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Jacqueline on Apr 28, 2024
Hi Eniko,Thank you for staying with us!

6/10 Okay

Henriette

Great location, close to Times Square, close to the metro. For a busy town, the room was quiet. It iwas great to have a proper microwave, a dishwasher, and a fridge. Breakfast was well provisioned, with an egg choice, sausage choice, and a potato choice each day, rotating every three days. There was bread, muffins, toast, a waffle maker, fruit. However, a couple of concerns: - as many of the other reviews already mentioned, the wait for the elevators is really long. They have this new system where it is automatically determined which elevator you should go to. However, I'd like to see the algorithm, as it isn't at all efficient. There's almost always a crowd of 10-20 people waiting in the lobby for the elevator, and long waits on the floors as well. - Even though in the room, on a sticker on the bathroom windows, it mentions that beds will be made every other day and the kitchen will be refreshed, etc... We had a 5 night stay, the beds were made once on day 4, and nothing was cleaned at all during our stay. We asked for clean sheets so at least we could refresh the beds - but only half the sheets showed up. We asked for a dishwasher pod so we could do the dishwasher, but that never showed up. We did get fresh towels twice and the garbage was taken twice as well. - I was told that the security hold can take up to 7 days to be refunded. - the breakfast area esp after 8am is very crowded and it is hard to find a table, and there can be long lineups for the food.
Stayed 5 nights in Apr 2024
Response from Operations Manager on Apr 23, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We will keep your comments in mind as we address your concerns with our team.

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, amenities
The lift system is confusing. Even they have 9 lifts. Still have to wait quite long time for the lift. Shower pressure is not great. Air conditioning fan is noisy. Worse still you can not turn it off. It will come on automatically. Breakfast is poor quality plus there isn’t enough seating. Location is great. Metro station five minutes walk away. Staffs are not friendly and give out wrong information about the transportation.
Stayed 4 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Ronald, Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service
Liked the location in Times Square. Very hard to get a table at breakfast. Dining area not big enough to accomodate everyone. Breakfast hours should be extended to 10:00 am.
Stayed 3 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Tina,Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Christopher, Princeton

Liked: Cleanliness
Disliked: Staff & service, amenities
A block away from Times Square is convenient. However the elevators in this building are horrible. You have to choose from a block of floors on a screen then the screen will tell you what elevator to go to. Often by the time you get to that elevator, the door is closing or closed. Other times you wait for three to four minutes for it to never arrive. You go to the screen again and it tells you to go to a whole new elevator. A group of us waited 14 minutes on the 23rd floor trying to get down for breakfast. The computer told us two different elevators that never came. Breakfast was just okay. On my last day they had no juice. They said the machine was making it warm. You would think a back up plan would be to buy cartons of juice and put them on ice. The management clearly doesn't have any contingency plans in place. The water was completely empty. There were 6 coffee pots and all were empty. A manager was walking around but not paying attention to any of this. So when you see Hilton touting "breakfast included" just know it's not gonna be great.
Stayed 5 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Christopher, Thank you for all your feedback. We will follow up with the breakfast team on this matter. As for elevators we do advise all guest at check in that the busiest time are from 8am - 10am. due to guest coming down for breakfast and checking out.

10/10 Excellent

Luis, Hatillo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 4 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Luis, Thank you for your feedback!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Many complained about the elevator wait however we did not feel that this was an issue.
Stayed 3 nights in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Michelle, Thank you for staying with us! I am glad you had an amazing experience with us. We hope to see you soon.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the breakfast and I liked the rooftop bar.
Stayed 7 nights in Apr 2024
Response from Jacqueline on Apr 15, 2024
Hi Laura,Thank you for staying with us! We hope to see you back!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foldout bed worked well but the room was crowded. Got lucky checking in with a car with a spot in front. Breakfast is excellent but crowded on Sunday. Waited about 15 minutes for elevators between 8-10 AM. Location is fantastic.
Stayed 1 night in Apr 2024
Response from Jacqueline on Apr 21, 2024
Hi Thomas, Thank you for staying with us, we do advise all guest that the busiest time on the elevator from 8am - 10am. Glad you enjoyed our property we hope to see you back.

10/10 Excellent

Leonid

Stayed 3 nights in Apr 2024
Response from Jacqueline on Apr 14, 2024
Thank you for staying with us.

10/10 Excellent

Elina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing ! The location the roll the breakfast and mostly the Staff !
Stayed 7 nights in Apr 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

6/10 Okay

Eva

Travelled with family and small children
Liked: Staff & service
The hotel is in a great location, the staff is approachable and helpful. What they should definitely improve is the breakfast, which is the same every day, without any variety, and the biggest minus of the hotel is the fire alarm that goes off several times a day, even at night. It's really scary because you don't know if it's a false alarm or if something is going on. In any case, it raises the stress level.
Stayed 10 nights in Mar 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have the microwave and fridge. Elevator timing a bit frustrating but overall a great stay!
Stayed 6 nights in Mar 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. So close to shows and subways bur not on the busy Times Square Main Street. We liked that it had a free breakfast. The front desk agent Sans was amazing. She answered all of our questions, gave us suggestions and every time we came back to the hotel we were greeted with her smile and asking how we were and if there was anything we needed. She deserves a raise
Stayed 5 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

6/10 Okay

Tracey

Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 10, 2024
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests. We are glad to hear you enjoyed your overall stay with us.

2/10 Terrible

Chris

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We paid an extra $40 for a Cityview room. All we saw were air conditioners of the buildings next to us. The hotel wouldn’t move us. They blamed Expedia and Expedia can’t help they’ll blame the hotel. Do not pay for city views at this hotel, they put me on the 13th floor. It was horrible. Housekeeping staff took six hours to bring me towels and there’s no half-and-half for the coffee. They use fake creamer.
Stayed 2 nights in Mar 2024
Response from Da'Von on Apr 4, 2024
Thank you for sharing feedback regarding your recent stay. We are saddened to learn about the inconvenience you've experienced at our property. Your comments regarding the room type/view, housekeeping staff in addition to our coffee bar will be shared with the appropriate team members as we work towards improving guest satisfaction. We thank you for staying with us and hope to welcome you again.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Mar 2024
Response from Da'Von on Apr 3, 2024
Thank you for your feedback!

8/10 Good

derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff good breakfast great location
Stayed 4 nights in Mar 2024
Response from Da'Von on Mar 31, 2024
Thank you for staying with us.

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a very basic hotel. The lobby is extremely crowded a lot of the time, wait time for the elevators is excessive. The heating/ cooling unit in our first room was extremely loud, sounded like a jackhammer. After the first night of no sleep, we were moved to a new room and the heating/cooling unit simply didn't work. Their engineer apparently "fixed" it, but it only worked for a few hours then quit again. It was too much hassle to move again, so we just sucked it up. It was tolerable because the weather was cool, but if it had been any warmer or colder outside it would have been an issue. No working phones in either room so we couldn't call the front desk about any of the issues and had to go down in person, and wait with the aforementioned crowds, every time we needed to talk to them. We wasted a lot of precious vacation time. The staff were very friendly and tried their best to help, but even the maintenance guy admitted this is a known issue and there isn't much they can do. The hotel is also missing a lot of very basic conveniences that i would normally expect from a hotel. The kitchenette is a nice bonus, for the price we paid, but i wouldn't stay there again.
Stayed 7 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Thank you for choosing the Home2 Suites Times Square for your stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we cannot improve our operations and experiences for our guests.