Exterior

Reviews of Holiday Inn NYC - Lower East Side, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olayemi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

ebrahim

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Value not match the service and accommodation
Stayed 3 nights in May 2024
Response from Customer Service on May 15, 2024
Ebrahim, thank you for sharing your thoughts. Your feedback about the value and service is important to us. The team continually strives to improve, and we will use your comments to enhance our guest experience.

6/10 Okay

Veunette

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Veunette, it seems you've rated your recent stay as neutral. Your feedback is valued and we would appreciate if you could provide more details about your experience. This way, we could better understand certain aspects of your stay at our establishment that may need enhancement. We hope to see you back again in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Benjamin, thank you for taking the time to rate Holiday Inn NYC - Lower East Side. We're thrilled to know you had a splendid experience with us. We sincerely hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very kind, helpful and provided me a wonderful stay!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Cristina, it's delightful to hear about your experience at Holiday Inn NYC - Lower East Side. We take pride in the kindness and helpfulness of our team members which contribute to wonderful stays. We are thrilled you found this to be the case. Come back soon!

8/10 Good

Katherine, Lake St Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel and I’d stay here again, especially if wanting to cut costs. Considering how busy the area is, our room noise wasn’t too bad. Staff were friendly and had great dining recommendations. Our room was clean and comfortable, albeit small. Overall, happy with our stay!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Katherine, it's wonderful to hear that you enjoyed your stay at Holiday Inn NYC - Lower East Side. We're glad the ambient noise was manageable and you found value in our team members' dining recommendations. We pride ourselves on cleanliness and comfort, even if the space may be more compact. We're thrilled you left satisfied and look forward to welcoming you back during future travels.

10/10 Excellent

Karamveer Kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2024
Response from Customer Service on Apr 27, 2024
Karamveer, it's great to hear that you had such a wonderful experience at Holiday Inn NYC - Lower East Side. We strive to deliver excellent service to our guests, so we're thrilled your visit reflected this. We warmly invite you back for another superior stay soon.

4/10 Poor

Randi

Disliked: Staff & service, amenities
The good - close to train, bed quite comfortable. The bad - really noisy (hint: turn the fan from auto to on to make a white noise machine). Had soap dish - but no soap. I asked for a soap bar and they acted like I was from a different planet. I guess that's not a thing anymore? You're supposed to step into the shower and use the body soap?
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Randi, we truly appreciate your feedback. It's great to hear that our convenient location near the train and the comfort of our beds met your expectations.However, we regret to learn about your experience with the noise and lack of soap in your room. We strive to provide a serene environment and all necessary amenities to our guests. We apologize if our team members' response about the soap came across as confusing. Rest assured, we will take your comments into consideration as we continuously work to improve our services. We hope you'll consider us for your future trips to give us a chance to offer a better experience.

10/10 Excellent

Raymond

Stayed 2 nights in Apr 2024
Response from Customer Service on May 15, 2024
Raymond, thank you for your positive rating of the Holiday Inn NYC - Lower East Side. The team is thrilled you enjoyed your stay and they look forward to welcoming you back soon!

10/10 Excellent

cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Cornelius, your stellar rating of the Holiday Inn NYC - Lower East Side on Expedia brightens up our day and we're thrilled that our hospitality met your expectations. Consider us your home in the city, and we look forward to welcoming you back anytime your travels bring you to NYC.

10/10 Excellent

Trinny

Stayed 1 night in Jan 2024
Response from Customer Service on May 4, 2024
Thanks for the fantastic rating, Trinny!It's outstanding we could exceed your expectations during your stay at Holiday Inn NYC - Lower East Side. We're all looking forward to your next stay with us.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll situated. Only a few minutes walk to little Italy and soho.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Valerie, it's a pleasure to hear that you enjoyed your stay at Holiday Inn NYC - Lower East Side and found our location convenient for exploring Little Italy and Soho. We hope to welcome you back soon for another wonderful visit.

6/10 Okay

Justin

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for taking the time to share your feedback, Justin.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Bruce O.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for the price.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Bruce O., thank you for your high regard for Holiday Inn NYC - Lower East Side. It pleases us to know that you found our facilities to be a great value. We're thrilled to host you again in the future.

10/10 Excellent

Gabrielle

Liked: Cleanliness, property conditions & facilities
Response from Customer Service on Mar 6, 2024
Thank you for the perfect rating, Gabrielle!We are very pleased to hear that you had a wonderful stay at Holiday Inn NYC - Lower East Side. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Lindsey, thank you for choosing to stay at Holiday Inn NYC - Lower East Side. We're thrilled to hear that our team members made a positive impression during your visit. Your commendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Gabrielle

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Gabrielle, thank you for choosing Holiday Inn NYC - Lower East Side. We're thrilled you had an excellent experience. It was a pleasure having you, and we look forward to welcoming you back.

8/10 Good

Julpha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, close to the subway, and convenient.
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Julpha, thank you for choosing the Holiday Inn NYC - Lower East Side and sharing your thoughts. We're pleased to hear that you appreciated our prime location and tranquility. Looking forward to welcoming you back soon.

2/10 Terrible

Cameron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff let my sister get a room key without asking for an id, not even a name, she all she had to do was say that she lost the key to “her” room and they just gave her the key. That could of been some random person they let in my room and I’m extremely disappointed, I checkout the next morning and didn’t even stay there for the last day that I bought.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Thank you for taking the time to submit this feedback, Cameron.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

8/10 Good

Annette, Edina

Liked: Staff & service
Great value and lots of walkable restaurants, bars, shops, and at the foot of the Manhattan Bridge. Small rooms and no pool or dining but who needs that in NYC!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Annette, it's delightful to hear you found our location at the Holiday Inn NYC - Lower East Side conveniently placed near eateries, bars, and shops. We appreciate your acknowledgement of the value we strive to provide. We acknowledge some guests might find our rooms compact and lack certain amenities. However, as you rightly pointed out, the city itself offers numerous attractions and diversions. We're looking forward to welcoming you back in the future.

10/10 Excellent

Theresa

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Theresa, thank you for taking the time to rate your stay at Holiday Inn NYC - Lower East Side. We're thrilled to see you had a great experience. We look forward to welcoming you back in the future! Safe travels.

10/10 Excellent

Dearis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Thank you for the great rating, Dearis!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn NYC - Lower East Side! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Victor Arwin

Very convenient for the tenement museum
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Victor, it's great to hear that you found the Holiday Inn NYC - Lower East Side advantageous for your visit to the Tenement Museum. We strive to provide a location that is beneficial to our guests' needs and we're glad this aspect resonated with you. We look forward to your next stay with us.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Very easy to check in and check out. Everyone was very helpful and professional. The room and bath were very clean. Rate was very reasonable for NYC.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Linda, it's fantastic to hear about your satisfactory experience at Holiday Inn NYC - Lower East Side. We're glad you found the check-in and check-out process smooth and appreciated the helpfulness and professionalism of our team members. Your positive remarks on the cleanliness of room and bath as well as the competitive rate are highly appreciated too. We eagerly await your next visit.

10/10 Excellent

Gretchen

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for the amazing rating, Gretchen!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn NYC - Lower East Side soon!Thanks again for leaving your feedback!

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice, clean hotel but the clientele wasn't the best caliber of people. Is this place a halfway house too? I will say the check-in process was lightning-quick! Less than five minutes in all!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 4, 2024
Jessica, we appreciate your feedback regarding your stay at Holiday Inn NYC - Lower East Side. We're glad to know you found our hotel to be clean and the check-in process efficient. We strive to cater to a diverse range of guests, ensuring everyone feels at home. Your comments are valuable and they will be taken into account to continue improving our hospitality.

10/10 Excellent

Shatonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much much better than I expected. Very pleased with the stay there
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 3, 2024
Shatonna, it's wonderful to know that your experience at Holiday Inn NYC - Lower East Side surpassed your expectations, and you were thoroughly content with your stay. We aim to go above and beyond for our valued guests like you. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Elzarit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Elzarit, thank you for choosing the Holiday Inn NYC - Lower East Side and taking the time to rate your stay. It's wonderful to see that you had a positive experience. We're looking forward to welcoming you back in the near future!

8/10 Good

Mariana Ines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent neighborhood
Stayed 9 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Mariana Ines, it's heartening to hear that you appreciated the superb location of Holiday Inn NYC - Lower East Side. We're thrilled that our prime neighborhood enhanced your stay. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean and great location!
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 27, 2024
Yvette, we appreciate your high praise for Holiday Inn NYC - Lower East Side! It's thrilling to hear that our rigorous cleanliness standards and convenient location stood out to you during your stay. We can't wait to welcome you back for another excellent experience.

10/10 Excellent

Saddam, Port Gibson

it is really good
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Saddam, we read with delight that your experience at Holiday Inn NYC - Lower East Side was great. Thank you for sharing this and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Christine, it's fantastic to learn that Holiday Inn NYC - Lower East Side left a positive lasting impression on you. We thank you for choosing our hotel and look forward to welcoming you back in the near future.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Dorothy, thank you for rating the Holiday Inn NYC - Lower East Side so highly. We appreciate your time to write this review, and extend offers to warmly welcome you back whenever your travels bring you to our city. Safe travels!

10/10 Excellent

Ryan Hays

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Ryan, we're thrilled to see your perfect review for Holiday Inn NYC - Lower East Side. Our team members are delighted to have made your visit memorable enough to receive such a rating. We look forward to your next stay at our hotel. Safe travels until then!

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thanks for the 4/5 rating, Ryan!We're happy you had such a lovely stay at Holiday Inn NYC - Lower East Side! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

ERWIN

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the fantastic rating, Erwin!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn NYC - Lower East Side! We can't wait to see you again soon.

2/10 Terrible

Damelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wrong room and the staff was very rude when I was asking for help also their pillow cases had stains on them
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 19, 2024
Damelle, we regret to hear that your experience didn't align with your expectations. It's unfortunate that you encountered an issue with the room assigned and felt less than impressed by the assistance offered. We also understand the disappointment related to your bedding. We have noted your feedback and it's really important to us as it helps us improve. We appreciate your time in sharing your thoughts.

10/10 Excellent

brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for the wonderful rating, Brittney!It's fantastic you enjoyed your time at Holiday Inn NYC - Lower East Side so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Dorothy

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 8, 2024
Dorothy, thank you for taking the time to leave your wonderful rating for Holiday Inn NYC - Lower East Side. We are thrilled to know that your stay measured up to your expectations. We hope to welcome you back soon for another exceptional experience!

10/10 Excellent

KOMAL

Travelled with family
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Thanks for the outstanding rating, Komal!We're delighted your time at Holiday Inn NYC - Lower East Side was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Cierra Raquel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice for convenience and options
This hotel was great it was right off the Delancey/Essex MTA stop so the metro was supper convenient. Essex Market was also right down the street which was great. The hotel room was quiet and the front desk workers were very courteous and quick to send maintenance when we had an issue with our vent in the bathroom. Only complaint was the weird “dueling beds” as we called them - beds on opposite walls facing each other. I would stay here again.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Cierra, it brings us joy to hear that your stay at Holiday Inn NYC - Lower East Side was enjoyable, with the convenient metro access and amenities like the Essex Market nearby as added bonuses. We're happy that our courteous team was quick to assist with your technical issue. We note your feedback about the unusual bed layout and appreciate your input. Delighted that you're considering staying with us in future!

8/10 Good

Elena

Liked: Cleanliness, staff & service
Great location and staff. Rooms are small and outdated with a few maintenance issues but overall it’s a great value.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 14, 2024
Elena, thank you for your feedback. We're thrilled to hear you appreciated our convenient location and dedicated team members at Holiday Inn NYC - Lower East Side. We acknowledge your observations about the size and condition of the rooms and appreciate your patience with any maintenance matters that arose. Your words reinforce our commitment to providing a value-laden experience for our guests. Looking forward to welcoming you back on your next visit to the Big Apple.

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 14, 2024
Thank you for the fantastic rating, Rodolfo!It's outstanding you had such a wonderful experience at Holiday Inn NYC - Lower East Side. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Fnu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, safe, good service, clean.
Stayed 6 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Fnu, thank you for choosing to stay at the Holiday Inn NYC - Lower East Side. It's delightful to hear that you found our service commendable and our accommodation immaculate. We prioritize the wellbeing of our guests, so we're glad to hear you felt safe during your stay. We appreciate your feedback and are looking forward to welcoming you back in the future.

8/10 Good

Ananth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk is typical New York. Low on courtesy. Attitude is “what’re you looking at?” Property location and upkeep is good. Room was well appointed and clean. Reasonable value for money.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Ananth, it's great to see you appreciated the condition and location of Holiday Inn NYC - Lower East Side, as well as the good value for money. We're also pleased to hear you found your room to be clean and well-appointed. However, it's disheartening that the reception you received wasn't to your satisfaction. We always strive to provide warm, engaging service and we'll make sure to address your feedback with our team members. We hope to have you stay with us again to provide a more complete experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the cleanliness of this property. Very comfy and warm. I will be back.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Richard, it's a delight to know that you found your stay at the Holiday Inn NYC - Lower East Side impeccably clean, cozy, and inviting. We eagerly await your return for another splendid experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Holiday Inn NYC - Lower East Side appreciates your perfect rating. We sincerely hope to have the pleasure of welcoming you back for future visits. Thank you for choosing to stay with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
William, we're thrilled to see you enjoyed your stay at the Holiday Inn NYC - Lower East Side. It's wonderful to know our hotel made a positive impression. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Thanks for the perfect rating!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn NYC - Lower East Side.

8/10 Good

Kaitlyn Cherise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Definitely was not the experience I was expecting for a Holiday Inn. This hotel is close to a lot of restaurants and a Target. Is very dirty outside. Not like the uptown manhattan experience. More of the real New York and not a lot of tourists. There was an authentic NY pizza shop in the same building as the hotel. There are NO laundry services, so either pack enough for your whole trip or plan to find a laundromat. There is no breakfast. It is $8 for 3 items. However there is a Burger King and McDonald’s near by. As well as Dunkin and Starbucks.
Stayed 8 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Kaitlyn, thank you for your feedback regarding your stay at Holiday Inn NYC - Lower East Side. We're delighted to hear you appreciated our strategic location and the authentic NY pizza shop in our building. We also understand your comment on the outdoor cleanliness and will strive to improve. We also acknowledge your thoughts on the absence of laundry services and the breakfast pricing. Your suggestions provide valuable insight for improvements. We hope to welcome you back for a more seamless experience.