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Reviews of Hilton Garden Inn NYC Financial Center/Manhattan Downtown

4 out of 5
Hilton Garden Inn NYC Financial Center/Manhattan Downtown
6 Water St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 881 out of 1472 reviews" "
Rating 8 - Good. 379 out of 1472 reviews" "
Rating 6 - Okay. 125 out of 1472 reviews" "
Rating 4 - Poor. 44 out of 1472 reviews" "
Rating 2 - Terrible. 43 out of 1472 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Debra

Business traveller
Liked: Amenities
Functional hotel for business with friendly and helpful staff and good basic facilities.
Stayed 4 nights in May 2024

4/10 Poor

Janet

AC/heater didn’t work. Coffee maker had old standing water that wouldn’t drain, fruit flies in the bathroom, and someone else’s pubic hair in the shower. Bad experience.
Stayed 4 nights in May 2024

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, quiet hotel with lovely staff!
Stayed 3 nights in May 2024

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good sport. The entrance it’s easy to miss. The room was nice and quiet.
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location. Lovely room
Stayed 4 nights in Apr 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for the one night I stayed.
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Dorothy

Liked: Staff & service, property conditions & facilities
It was good, had a good time.
Stayed 4 nights in Apr 2024

10/10 Excellent

Minh Tri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Faaizah

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Maristela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendant at reception Martin is a great professional. Super impressed with his professionalism. Thank you.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yamile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location, close to the subway and lots of pubs and restaurants, nice property too.
Stayed 4 nights in Apr 2024

10/10 Excellent

Elvira

Stayed 2 nights in Apr 2024

10/10 Excellent

Laurent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

2/10 Terrible

Cristian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was so dirty, the bed, the sheets was dirty, I won’t go again.
Stayed 1 night in Apr 2024

10/10 Excellent

Kaylei

Liked: Cleanliness
Fabulous holiday
Stayed 5 nights in Apr 2024
Response from Hotel Team on Apr 28, 2024
Thank you for your review!

10/10 Excellent

Lashae

Liked: Property conditions & facilities
This property was perfect! From the staff to the cleanliness of the hotel compared to other hotels in NYC. The staff were very welcoming and always had great attitudes, especially Nikita from the front desk! She was awesome to work with and quick. The second floor bar was very convenient if you’d like to eat or get a quick drink before heading out ( Reimy is a wonderful bartender).For the women who are solo travelers, I stayed here for my 31st birthday and they made me feel special. I had a wonderful stay and will recommend to friends !! Thank you guys !
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful desk service. They offer complimentary water bottles!
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Close to major attractions and subway stations. Not much noise in the night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ablat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Gjoa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I’d like better recycling systems But staff were awesome
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seemed to be fairly new and modern. Ideally placed for Battery Park and Subway stations within easy walking distance. Buffet breakfast wasn't included in the price and is a little expensive for what you get but that wasn't a deal breaker for me. Would definitely consider staying here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if a bit noisy. Staff are nice and very helpful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how safe the area is and it’s right bye the water beautiful view! Close to the South St., Seaport to go shopping.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was for the most part fantastic.The man in charge of the lobby coffee was not particularly pleasant, but the rest were very good. The front desk staff when we arrived were the best ever. We arrived about 3 hours before check in to drop off our bags. Instead the man in charge looked for two rooms near each other that were ready for occupation. He found them and we got in early. All the front desk staff proved to be extremely helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heidi on Apr 14, 2024
Thank you so much for your wonderful review!!

10/10 Excellent

Shanaye, Kansas City

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was in the perfect location for the subway and walkable to sightsee.
Stayed 4 nights in Apr 2024
Response from Hotel Team on Apr 14, 2024
Thank you for your feedback!

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 14, 2024
Thank you for your feedback!

4/10 Poor

Mirabelle

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel has a lot of maintenance issues and needs to be upgraded
Stayed 5 nights in Apr 2024
Response from Hotel Team on Apr 14, 2024
Thank you for your feedback!

6/10 Okay

Keerthana

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Madonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Quick walk to the ferries, subway and Wall Street. Friendly staff allowed us early check in. Water took a while to heat up but room was fairly clean. Good place to stay if planning to do some things around the financial district.
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 11, 2024
Thank you for you feedback!

10/10 Excellent

Griselda

Stayed 3 nights in Apr 2024
Response from Hotel Team on Apr 29, 2024
Thank you for your review!

10/10 Excellent

Nicholas

Stayed 2 nights in Mar 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, the location and the staff were all amazing
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 8, 2024
Thank you for your feedback

8/10 Good

Andres, Ottawa

Travelled with family
Liked: Staff & service, property conditions & facilities
We enjoyed our stay at his hotel. The only caveat is that it does not have on-site parking. As well, the rooms are not as clean as they should be. However, we had no major concerns about our stay at this hotel.
Stayed 5 nights in Mar 2024
Response from Hotel Team on Apr 9, 2024
Thank you for your feedback!

10/10 Excellent

Sayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the area it is located. It's pretty convinient for public transportation. Overall really a good place to consider staying at NYC.
Stayed 4 nights in Mar 2024
Response from An on Apr 7, 2024
Thank you for taking the time to complete our on-line satisfaction survey regarding your recent stay with us here at the Hilton Garden Inn Financial Center.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room with excellent housekeeping service— fresh towels daily, etc. One advantage to this Battery Park location— it’s the first and last stop for several train lines so it’s easy to get a seat and the trains are often recently cleaned. 787 Coffee is around the block from the hotel has great coffee, some food options (I didn’t try anything) and lots of seating.
Stayed 4 nights in Mar 2024
Response from Hotel Team on Apr 9, 2024
Thank you for your feedback!

10/10 Excellent

Esther

Liked: Cleanliness
Response from Hotel Team on Apr 11, 2024
Thank you for you feedback!

8/10 Good

Mansour

Liked: Cleanliness
Stayed 3 nights in Mar 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy. Overall, good!
Stayed 5 nights in Mar 2024

8/10 Good

Alicia

Stayed 4 nights in Mar 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay. Was able to check in early. The hotel was clean and close to the subway. Free coffee and tea available in the lobby on the morning. We had some issues with the water temperature of the shower and the shower door was loose and needed a repair. The staff were friendly and helpful. We would stay again
Stayed 2 nights in Mar 2024

6/10 Okay

Sirine

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Becky

Disliked: Property conditions & facilities
Sleeping in the bed was itchy and then awoke to small blood marks under my back which is an indication of bed bugs. Yikes!!! Overall, not a clean hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel made it very convenient and easy to visit many locations.
Stayed 3 nights in Mar 2024

10/10 Excellent

sheauntia

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the hotel
Stayed 1 night in Mar 2024

2/10 Terrible

SUNGHEE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ayana-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and view was amazing, love the drain in the bathroom. My only complaint is the heating, whenever it reach the desire temperature the unit would start blowing cold air which would get a little uncomfortable.
Stayed 3 nights in Mar 2024