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Reviews of La Quinta Inn & Suites by Wyndham New York City Central Park

2.5 out of 5
La Quinta Inn & Suites by Wyndham New York City Central Park
31 W 71st St, New York, NY

Reviews

6.8
Rating 10 - Excellent. 257 out of 1004 reviews" "
Rating 8 - Good. 279 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 135 out of 1004 reviews" "
Rating 2 - Terrible. 170 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gabriella

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the property and wasn’t able to visit for the day I booked. I was not able to get my money back. Extremely disappointed with the customer service of the hotel and Expedia.
Stayed 1 night in May 2024

2/10 Terrible

Elisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Terrible overall. We had no shower curtain and the shower faucet was broken.It was way too small. You asked for anything; they don’t have it. 1 key per room cause they don’t have anymore. I had 3 relatives with me. No extra blankets or pillows cause they don’t have any. But somehow I had to pay an extra $38 fee per room and they still don’t have enough basics.whats going over there?
Stayed 1 night in May 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities
Great location to Central Park
Stayed 1 night in May 2024

8/10 Good

Andrea

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stephanie who works at the front desk was very friendly and always ready to help.
Stayed 3 nights in May 2024

2/10 Terrible

Spencer

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences I have ever had in any hotel anywhere. Wildly overpriced for what amounted to the equivalent of a youth hostel room. Filthy windows, non working television, dirty carpeting and walls. All for the bargain price of close to $1000 for 2 nights.
Stayed 2 nights in May 2024

2/10 Terrible

Hossan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst stay I have ever had. First the room smelling like cigarettes and air freshener I can totally deal with,but the bed had ether bed bugs or body lic,I woke up feeling some thing crawling all over my body. I made the mistake of taking my clothes off in my house whe I got home now I have to pay to wash all of my close in the house and pay for an exterminator. Never stay hear and at all cost stay away from room 703... Nasty Nasty Nasty.
Stayed 1 night in May 2024

10/10 Excellent

sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Daisy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The Cleanliness stood out as we went to our room. The ladies that tended to us were all cordial, even when we discussed issues with the room. The room was substandard and should not be a rentable space. The shower fixture came off as I went to shower. There was nowhere to sit in the room. That room should be a relief room for staff, not a space to be charged for. It was patched up in places and there was bird poop outside the window. Management did respond accordingly and did make an agreement that I hope they will honor. We were not given another room, although we waited hours for the possibility of change.
Stayed 1 night in May 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Ramsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is incredible. Extremely close proximity to Central Park and food/shops. The hotel appears to be an old residential building that was converted to be a hotel. Besides being small and old (normal for NYC), we had to be moved from one room to another as two windows in our room were stuck open causing traffic noises to enter the room at all hours. One window was partially taped with painters tape. The drywall was peeling in many places in the bathroom. Rust/grime in the bathtub, stains on carpet and walls and the elevator got stuck shortly after we made it to our 7th floor room with a pregnant wife. Staff were helpful and allowed us to shorten our stay by one night and moved us to a different room on the fourth floor. If you only care about location this is great. If cleanliness and comfort matter, please beware. Our second room was a small improvement, but still had a hole in the drywall in the bathroom and possible mold on the bathroom ceiling. Wouldn’t mind a refund….
Stayed 3 nights in May 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The rooms are small, but that might be expected for New York. It was my first time there, so I’m not quite sure. I like the location. It was close to two subway stops and Central Park and the natural history Museum.
Stayed 3 nights in Apr 2024

4/10 Poor

Cale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Multiple hairs in bed. Mold on walls. Holes in walls. Genuinely grimy feel all around. Room keys kept deactivating. Faulty door. Lobby was incredibly hot and stuffy. Busy elevator. Clogged toilet.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawntel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to central park! Felt very safe and loved that breakfast was included
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One tiny elevator that only seemed to work part time. Supposed to get housekeeping after 3 days, we never did. No fan in bathroom, only 1 lamp, everything else was a harsh overhead light.
Stayed 3 nights in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and definitely a bang for your buck! Incredible location, very friendly staff, fancy-feeling rooms, and delivered much more than promised or expected. My only reservations are the elevator and the infrequency of cleaning services over a 5-6 day visit. Otherwise, fantastic.
Stayed 6 nights in Mar 2024

4/10 Poor

Tyler

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location is great! Front desk staff were hit and miss. One member was great, so friendly and helpful, others didn't even look up from their phone when we arrived. I was not impressed being charged an extra "property charge" on top of what we already paid when we arrived without expecting it. Included breakfast was good. We had a queen room, it was tiny but quiet bed was comfortable. Small things in poor condition in the room. Overall stay was ok but if we return to NYC we will be looking to stay elsewhere
Stayed 4 nights in Mar 2024

8/10 Good

Rosa Angélica

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The convenience of getting around is superb
Stayed 4 nights in Mar 2024

4/10 Poor

Christopher, Portland

Disliked: Property conditions & facilities
The staff were great. Extremely friendly and helpful. The breakfast was decent and standard free breakfast with eggs, potatoes, and breakfast meat in addition to cereals and bagels. The location is fantastic and only 1/2 block to Central Park. The room was very run down and small. Smaller than I expected for even NYC. The sink in the bathroom was loose and clearly had fallen off wall at one point and the just calked around wall and didn’t firmly attach. Also the facet in the shower was also very loose and not attached to the wall. The door to the room was a hollow core door and was extremely flimsy. If you leaned hard on it, it would flex and almost open. Many of the electrical outlets did not have their covers firmly attached. Finally we did find a random hair on a pillow case when we 1st came in the room. We probably won’t be going back due to the condition of rooms but again, staff were really friendly and helpful and location is great.
Stayed 3 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
This hotel was in a great area if you don't want the hussle of Manhattan. Close to Central Park (a few minute walk) and about 10 minutes from Hudson River in neighborhood with lots of eating options. Close to multiple subways to get to other parts of town. No fancy views but just a clean place with a good bed to catch sleep for the next day of adventures.
Stayed 2 nights in Mar 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was tiny and uncomfortable. Very loud and sounded like something in the wall all night. Staff was always nice and welcoming.
Stayed 5 nights in Mar 2024

8/10 Good

robin

Liked: Cleanliness, staff & service, amenities
I've stayed at this hotel many times. Staff is always helpful and attentive. Seldom seem to stay more than a few months. It suggests management problems or maybe poor treatment of staff. I don't know. There is a value to seeing the same staff that get to know you and it's a welcome feeling.
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Not what was advertised.
Stayed 2 nights in Mar 2024

6/10 Okay

Blesson

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Maryanne

Liked: Cleanliness, amenities, property conditions & facilities
Love the location!
Stayed 1 night in Mar 2024

6/10 Okay

Donovan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower is way too small the water couldn't go below my neck & im 5'9, bed is soft & makes noise, pillows are way too soft but the room was clean, staff was & location was great, so i got what I paid for, could've been better but i was satisfied
Stayed 1 night in Mar 2024

8/10 Good

Charan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Margarita

Travelled with partner
Disliked: Property conditions & facilities
Brown water came out of my shower. Secondly this hotel decided to run my card after checking out 5 times which they were over charging me. I usually never had a problem nor do I like to give bad reviews but this just through me off.
Stayed 4 nights in Mar 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice staff. The rooms are small but you don’t need much in this big city! Great value and so close to restaurants and things to do. Loved how close we were to Central Park.
Stayed 4 nights in Feb 2024

6/10 Okay

Patrick, Roseville

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here many times. Great neighborhood.
Stayed 1 night in Feb 2024

10/10 Excellent

Handy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice 👌l don't like the cleaning
Stayed 5 nights in Feb 2024

8/10 Good

Colleen

Stayed 2 nights in Feb 2024

10/10 Excellent

Lizbel Rivera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

8/10 Good

Tina, Massapequa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to stay on the Upper West Side, La Quinta Inn was the perfect location. Close to the subways, Central Park, and lots of restaurants. The room was clean and comfortable, the staff was great and the breakfast buffet was very good. The room was very small, but it served our needs so we were happy.
Stayed 1 night in Feb 2024

2/10 Terrible

Jill

Stayed 7 nights in Feb 2024

10/10 Excellent

Randy

Travelled with family
Fantastic time
Amazing! I had a wonderful time at this hotel. Very clean, staff was amazing and very friendly. The room was very clean and the linens smelled amazing. I would absolutely recommend this hotel.
Stayed 7 nights in Feb 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Rooms were super small. Staff was super friendly and helpful. Breakfast was nice.
Stayed 5 nights in Feb 2024

10/10 Excellent

robin

Business traveller
Liked: Cleanliness, staff & service, amenities
staff is always good but why doesn't anyone stay?
Stayed 1 night in Feb 2024

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Room but felt life Upscale Experience.
Clean and friendly. Excellent location 10 min walk from Times Square. New York public transportation was $22 to EWR Airport. Would book again!
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and courteous. It’s in a convenient and pretty location next to Central Park. There are good cafes and places to eat within walking distance. The subway is a short, pleasant 2 block walk. Just one heads up, the elevator is slow. I was on the 14th floor. And sometimes it was quicker to walk down all the stairs than to wait for it. It’s a great stay and best part: It’s quiet BIG PLUS for a hotel in New York City.
Stayed 3 nights in Feb 2024

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos are missleading, the room is smaller than it appears. Other than that, the hotel is in a great location and breakfast is great.
Stayed 1 night in Feb 2024

4/10 Poor

Roberto, Corona

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Elevator not working, I got 8 floor room
Stayed 2 nights in Feb 2024

10/10 Excellent

Ben

Stayed 1 night in Feb 2024

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very great size, the staff were amazing, everything was perfect but the bathrooms. The bathrooms need to be renovated. But besides that this hotel was perfect!!
Stayed 1 night in Feb 2024