Children's area

Reviews of Arthouse Hotel New York City

4 out of 5
Arthouse Hotel New York City
2178 Broadway at W 77th St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 712 out of 1304 reviews" "
Rating 8 - Good. 322 out of 1304 reviews" "
Rating 6 - Okay. 137 out of 1304 reviews" "
Rating 4 - Poor. 89 out of 1304 reviews" "
Rating 2 - Terrible. 44 out of 1304 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy walk to Central Park and not too far from the Met. Other attractions are easily reached by subway. On the downside, there aren't many casual dining options nearby. I would have liked a fridge in the room to store some fruit or salads.
Stayed 7 nights in May 2024

10/10 Excellent

rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice boutique hotel in a great area
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Rhonda, thank you for your kind words. The team at Arthouse Hotel New York City is thrilled that you enjoyed our boutique atmosphere and fantastic location. We're looking forward to welcoming you back soon!

10/10 Excellent

Amy Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arthouse Hotel is a lovely hotel located in a quiet, but thriving upper west side neighborhood. Close to subway (79th or 72nd), shopping (Niche vintage), restaurants (Miriam), and Central Park. Great management and staff and delicious bakery in lobby. Loved our stay and will return!
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
Amy Caroline,Arthouse Hotel New York City is delighted to hear you enjoyed your stay in our vibrant and peaceful neighborhood. It is wonderful to know you appreciated the nearby attractions, our dedicated team members, and the delightful bakery in the lobby. We look forward to welcoming you back for another memorable stay!Sincerely,Arthouse Hotel New York City

10/10 Excellent

Javier

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location quiet and family area and a safe secure place
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
Javier,Thank you for your kind words. The team at Arthouse Hotel New York City is delighted that you enjoyed our excellent location, quiet surroundings, and the safe, family-friendly atmosphere. We look forward to welcoming you back soon!

6/10 Okay

Martin

Travelled with family
Typical NY hotel. Very average service. A functional hotel and not a luxury hotel. Good location and convenient for transport but not particularly clean and furnishings tired - ripped curtains, black hairs found most days in room and limited towels with shower fitting not working properly. No mini bar.
Stayed 5 nights in May 2024
Response from Customer Service on May 16, 2024
Martin, thank you for sharing your insights. The convenience of our location is something we pride ourselves on, and it's good to hear that it was beneficial during your stay. We understand your concerns about the room's condition and amenities. We're consistently working to improve the experience for our guests and appreciate your feedback.

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area is great - lots of unique seating, places to grab a snack, friendly check-in. Room was basic but comfortable. Clean. Very quiet. Will stay here again.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Amy, thank you for your kind words about Arthouse Hotel New York City. We're thrilled you enjoyed the unique lobby atmosphere, our friendly check-in team members, and the comfortable, clean, and quiet room. We're looking forward to welcoming you back for another stay!

6/10 Okay

MrMrs

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location but hotel has gone way down hill especially with the rooms. They need updating, are not cleaned properly, old showers, crumbs & food behind the bed etc. You can hear everything between rooms and very loud. They charge extra for early check in even if it’s an hour before check in, not very accommodating or go above and beyond at the front desk.
Response from Customer Service on May 14, 2024
MrMrs, thank you for taking the time to share feedback about your recent stay. We acknowledge your concerns regarding our room conditions and cleaning practices. We strive to uphold the highest standards, and it seems we fell short during your time with us. Your point about the soundproofing between rooms is also duly noted. We're also sorry to hear about your experience at the front desk, and we will look into it to ensure we continue to improve on our service delivery. Your feedback is important to us and will be used to improve our services. Thank you once again for your feedback.

10/10 Excellent

Shounak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arthouse is a solid spot
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Shounak, it's delightful to hear that Arthouse Hotel New York City met your expectations. We strive to provide a quality service and it's wonderful to know we're succeeding. We hope to welcome you back in the near future.

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very restful. Art and decor was tasteful and interesting. Great lounge area on main floor: artfully done and spacious.
Stayed 4 nights in May 2024
Response from Customer Service on May 8, 2024
Penny, it's wonderful to read of your enjoyable stay at Arthouse Hotel New York City. We appreciate your recognition of the carefully curated art and interior design, and are delighted you found our main floor lounge to be aesthetically pleasing and roomy. Thank you for your review and we hope to welcome you back in the future.

2/10 Terrible

Veronica

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff. No breakfast.
Stayed 3 nights in May 2024
Response from Customer Service on May 7, 2024
Veronica, we regret to hear about your experience. It's unfortunate you found our team members less welcoming than expected and missed features like breakfast. We strive to offer an enjoyable stay for our guests, and your feedback is vital in achieving that. We appreciate you sharing your concerns and hope to have an opportunity to improve your perception in the future.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
My first stay. But not the last. Thanks to staff for making it special.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
M, we're delighted to hear about your first experience at the Arthouse Hotel New York City. We're especially pleased that our dedicated team members helped make it a memorable one. Looking forward to your next visit.

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There are no towel hooks in the bathroom except for one on the back of the bathroom door. No hand towel bar! We were able to check in early, which was nice, but had to pay $75 extra (the room was already ready). Cleanliness was lacking -- there were crumbs on the floor, cobwebs in the upper corners, and previous guests' hair in the drain. Crumbs were still there, even after housekeeping had been by on the second day, which suggests that the cleaning is not very thorough. We also ran out of shampoo after day 1, and it was not replaced by housekeeping. The shampoo and conditioner and body wash all felt very watered down, and very little dispensed with each pump -- I very much literally needed 70 pumps of conditioner to cover my shoulder-length hair. TVs were outdated (circa 2010 model) with no TV guide (which, maybe you care, maybe you don't, I didn't mind). Elevator made groaning noises and rocked back and forth, which was a little scary. Staff were nice though! And a good number of people seemed to utilize the downstairs café-during-the-day, bar-at-night and common areas each day. Overall, it was a valid place to stay within short walking distance of the subway, and we got our rest, but I can't recommend it.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 7, 2024
Joshua, thank you for sharing your thoughts. We regret to hear about the bathroom configuration not meeting your needs and the missing towel bars. We appreciate your understanding on our early check-in policy. In terms of cleanliness, we assure you that we typically maintain high standards. However, it appears there may have been some oversight, and we apologize for any discomfort caused. Likewise, we're sorry to hear that your expectations were not fully met by our toiletries and television services.In the meantime, we're glad to know that our team members treated you kindly and that you benefited from our on-site café and common area. Your mention of our convenient location is also appreciated. We would love to have the opportunity to make your stay a better one in the future. Your feedback is instrumental in our goal to enhance our guest experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, nice little bar also offering fresh baked pastries, and coffee in the morning was nice to start your day. Nice Italian restaurant attached to hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 5, 2024
John, it's wonderful to hear that you enjoyed the unique character of the Arthouse Hotel New York City, and the conveniences that enhanced your stay, such as our charming bar, fresh baked pastries, and morning coffee. We're also thrilled that our in-house Italian restaurant added to your positive experience. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 6 nights in Apr 2024
Response from Customer Service on May 1, 2024
Grant, thank you for choosing Arthouse Hotel New York City. We're pleased to know your stay met your expectations. We hope to be your choice of accommodation again in the future. Safe travels until then.

8/10 Good

Bobby

Stayed 2 nights in Apr 2024
Response from Customer Service on May 20, 2024
Bobby, thank you for rating your stay at Arthouse Hotel New York City. We're glad to see you had a positive experience. We hope to welcome you back soon!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Room was clean. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Bonnie, it's delightful to read that you had a positive experience at Arthouse Hotel New York City. We're pleased that you found our property beautiful and the room to be clean. We're especially heartened to learn you appreciated the friendliness of our team members. We hope to have the pleasure of your company again in the future. Thank you for choosing us and for your favorable review.

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff loved it!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Randy, it's wonderful to know you had such an enjoyable experience at Arthouse Hotel New York City! We're delighted to hear your praise for our exceptional team members and the overall experience. Looking forward to welcoming you again in the future!

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Jennie, it's great to see that you had a positive experience at Arthouse Hotel New York City. We appreciate the 4-star rating and hope to have the opportunity to provide an even better stay in the future. Be assured, our team continues to strive for improving our services. Thank you for choosing us.

8/10 Good

Maimouna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel in the Upper West Side of NYC. Very convenient, easy access to restaurants and shopping.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Maimouna, we're thrilled to hear about your positive experience at Arthouse Hotel New York City. It's a pleasure to know you found our location well-placed with easy accessibility to dining and shopping options. We hope to welcome you back again in the future.

10/10 Excellent

vicki, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the added breakfast for 2 was nice.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Vicki, thank you for highlighting your experience at Arthouse Hotel New York City. We're delighted to know that you appreciated the added breakfast. We look forward to welcoming you back for another enjoyable stay and maybe another delightful breakfast.

10/10 Excellent

Gwendolyn R

Stayed 1 night in Apr 2024
Response from Customer Service on May 7, 2024
Gwendolyn, thank you for taking the time to rate Arthouse Hotel New York City! We're thrilled that you had an enjoyable experience with us. We would love to welcome you back anytime. Your continued patronage and suggestions are a vital part of our growth – we can't wait to have you back!

6/10 Okay

Funke, Mendham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay. The hotel was very comfortable and the staff is friendly and helpful. Location wise, it's two blocks from the 79th street station, so getting around the city was easy.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Adam, thank you for sharing your fantastic experience at Arthouse Hotel New York City. We are thrilled to learn you found our hotel cozy and our team members supportive. The ease of access all around the city from our location is indeed a major plus point for our guests. We look forward to welcoming you back during your next adventure to New York City.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous lobby and location!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 14, 2024
Karen, it's fantastic to hear that you appreciated the exquisite design of the Arthouse Hotel New York City's lobby and the convenience of our prime location. We eagerly look forward to welcoming you back for another fabulous stay.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
We liked the lobby pastry shop, the live music, and the copious seating available in the lobby level. We also enjoyed the adjacent Serafina Italian restaurant. We were disappointed with our initial placement(upon registration) in a room that was supposed to be a “standard king” but had a bed that was queen-sized at best. This situation was ultimately resolved by the registration staff but only after they had tried to assert that our tiny first room( arm 526) was, in fact, a “standard king.” Thankfully they accepted our position and reassigned us to a larger room(Rm529) which actually had a king sized bed otherwise a call to our booking agent was imminent. All told this start, including the initial reluctance to redress our situation and then a turnabout which necessitated we move ourselves to another room did make a favorable impression on us. This was overcome by some reasonable registration staff as well as friendly housekeeping staff and other front end staff. The ratings above support this.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Richard, it's great to hear that you enjoyed our lobby pastry shop, live music, and the comfort of the lobby area, as well as our partnered Serafina Italian restaurant. We do regret to hear about the confusion regarding the room size and bed type at check-in. We'll use this feedback to make improvements. We're grateful that our team members, including those at the front desk and housekeeping, made a positive impression. We hope you'll join us again at Arthouse Hotel New York City.

8/10 Good

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No refrigerator in the room. Sheets were clean but very crisp which actually was quite noisy.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jill, thank you for sharing your experience at Arthouse Hotel New York City. We are pleased to hear that the cleanliness of our linens met your expectations. As for the noise and the lack of a refrigerator in your room, we appreciate your feedback and are always looking to enhance our guest offerings based on feedback like yours. We're hopeful to welcome you back in the future.

10/10 Excellent

La-Toria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic property! Amazing and kind staff and delicious coffee and pastries. This property is great for business travel or a couples getaway. We highly recommend and keep returning!
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
La-Toria, thank you for your enthusiastic words about the Arthouse Hotel New York City. We're thrilled that you enjoyed our wonderful hospitality, delectable coffee and pastries. It's always a pleasure to provide an ideal setting for business and leisure travelers alike. We're looking forward to your continued visits.

6/10 Okay

Kim

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 28, 2024
We appreciate the feedback, Kim.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a week while in NYC and had a fabulous time! We especially loved the restaurant options (had delicious pasta at Serafina and fantastic dumplings and curry at Red Farm) and the bakery in the lobby. The proximity to Lincoln Center was also a plus. Staff were friendly and helpful and our room was comfortable both in space and temperature.
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Lara, it's wonderful to hear that you and your husband had an enjoyable stay at the Arthouse Hotel New York City. It's heartening to know that you appreciated our on-site dining options as well as our convenient location. We're glad to hear that our team members were approachable and of service to you, and that your room provided the comfort you expected. We're looking forward to hosting you again on your next visit to NYC.

10/10 Excellent

Elizabeth

Liked: Cleanliness
It is clean. The staff was very helpful and friendly. The restaurant on property was excellent.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Elizabeth, thank you for your glowing review of Arthouse Hotel New York City. We're thrilled to hear your positive comments about our meticulous cleanliness, exceedingly accommodating team members and the superb dining experience at our on-property restaurant. We can't wait to host you again in the future.

6/10 Okay

YOUNG-SOO

Liked: Cleanliness, property conditions & facilities
One of reception staffs ignored or refused my request which is advertised on website. I wonder he would do it differently if I am a white.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Young-Soo, we regret to hear about your experience as we value all of our guests and their requests. We aim to provide excellent service and ensure all guests feel welcomed and comfortable. We want to assure you that your concerns will be addressed with our colleagues. We appreciate your feedback and will continue to strive towards improving our services.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the cocktails at the bar were excellent
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Erin, thank you for your wonderful feedback. We're delighted to hear that our team members at Arthouse Hotel New York City met your needs and that you enjoyed our carefully crafted cocktails. We're looking forward to welcoming you back to further enhance your experience with us.

10/10 Excellent

lucien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place for a wonderful stay
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Lucien, thank you for your positive feedback. We're delighted to hear that you had a wonderful stay at Arthouse Hotel New York City. We strive to provide an exceptional guest experience, and it's reassuring to know we hit the mark for you. Looking forward to welcoming you back on your next visit.

8/10 Good

Warren, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper West Side hotel with cozy lounge and comfortable rooms
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Warren, it's great to hear that you enjoyed the cozy ambiance and comfortable rooms at Arthouse Hotel New York City. We're thrilled that our location suited you and we hope to welcome you back in the future. Thank you for choosing us and sharing your delightful perspective with other travelers.

10/10 Excellent

cherri

Business traveller
Liked: Cleanliness, staff & service, amenities
I had a high up large room which was wonderful. It was very quiet and had a great view. I arrived late at night and the staff was really fantastic all too willing to print emails scan send emails for me etc. etc. Who out this day the staff Have been better. I also had a Wednesday night where the hotel has a fantastic jazz group. Be sure to book on a Wednesday. They’re really brilliant. !
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Cherri, we're thrilled you enjoyed your time at Arthouse Hotel New York City. It's wonderful to hear that our team members went the extra mile to assist with your mails and that you found our high-floor room to your satisfaction. We're also glad you had the chance to enjoy our jazz group on Wednesday night - it's quite a hit with our guests. We cannot wait to welcome you back for another delightful stay!

10/10 Excellent

Kelly

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Thank you for the perfect rating, Kelly!We are very pleased to hear that you had a wonderful stay at Arthouse Hotel New York City. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and property was wonderful and close to everything we needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Cynthia, we're thrilled to know you had a great experience at Arthouse Hotel New York City. It's wonderful to hear that our wonderful team members were able to assist you and that you appreciated our convenient location. We hope to welcome you back on your next visit to New York City. Safe travels!

6/10 Okay

John, Brookline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Large windows& outside patio gave a sense of spaciousness to our room.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
John, thank you for sharing your experience. It's lovely to hear that the design of your room at Arthouse Hotel New York City contributed to a feeling of openness. We appreciate your insight and look forward to the possibility of welcoming you again in the future.

10/10 Excellent

sydney

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 9, 2024
Sydney, we're delighted to see your perfect score! Your support for Arthouse Hotel New York City is greatly appreciated. We trust you had an exceptional stay and we're looking forward to welcoming you back on your next visit. Have a fantastic day!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Sara, we're thrilled to learn of your wonderful experience at Arthouse Hotel New York City! Thank you for choosing us for your stay. We hope to welcome you back in the near future.

10/10 Excellent

Harlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and always had a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Harlan, we're thrilled to hear that you've consistently enjoyed your stays at Arthouse Hotel New York City. We appreciate your loyalty and look forward to welcoming you back again in the future.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a safe neighborhood.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Jennifer, it's great to know that you found the Arthouse Hotel New York City to be delightful and located in a secure area. We're glad your stay was enjoyable and we look forward to welcoming you back for another delightful experience.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Mary, it's delightful to hear of your experience at the Arthouse Hotel New York City. We appreciate your high rating and look forward to welcoming you back when your travels next bring you to the city. Safe travels until then.

4/10 Poor

Charles, Boston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Saturday morning the female front desk person. 1st did NOT introduce herself just started screaming at me. I tried to explain myself but she just said “I don’t care” she freaked me out so much I didn’t want the free hotel breakfast I just left. Saw the nice cleaning person gave her a tip and left the hotel. I suggest you tell your staff to listen to your paid customers before overreacting!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Charles, we regret to read about your recent experience, especially with regard to your interaction with our front desk team member. A warm and inviting atmosphere is a top priority for us, so it's concerning to hear this was not the case. We'll make sure to share your feedback with our team to ensure proper conduct. We hope you'll consider giving us another opportunity to meet your expectations.

10/10 Excellent

Stephanie, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in great location. The lounge and restaurant downstairs were comfortable and nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Stephanie, it's wonderful to hear that you enjoyed your stay at the Arthouse Hotel New York City. We're so pleased you had a positive experience with our prime location and found our lounge and restaurant to your liking. We look forward to providing you with another memorable stay in the future. Thanks for taking the time to leave a review.

10/10 Excellent

Daiana

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Thanks for the perfect rating, Daiana! We can't wait to see you again soon for another amazing experience at Arthouse Hotel New York City. Have a great day!

10/10 Excellent

ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower equipment in the bathroom is great, with a large amount of water.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Ling, it's wonderful to hear that you enjoyed the shower facilities at the Arthouse Hotel New York City, particularly noting their efficiency. Your positive commentary affirms our dedication to providing excellent amenities for our guests. Thank you for your review and we look forward to welcoming you back.

8/10 Good

Marilyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely Boutique hotel on the upper west side of Manhattan. It's in a great neighborhood with great restaurants and close enough to public transportation to reach any part of the City. The only suggestion is that you be sure you get the room you requested and paid for. On 3 occassions I've been given a lower grade room and had to bring this situation to the manager, and was moved. Otherwise, a love hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Marilyn, it's wonderful to know you see the Arthouse Hotel New York City as a charming boutique hotel situated in a lovely neighborhood with excellent dining options and easy access to public transportation. Concerning your room allotment, we appreciate your understanding and patience. It's our objective to match guests with their preferred room types at all times, and we apologize for any previous missteps. We are glad the situation got resolved to your satisfaction each time. Thank you for your compliment on our hotel. We look forward to welcoming you back on your next visit to New York City.

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Andria, it's wonderful to see your perfect rating for Arthouse Hotel New York City! We're thrilled to know that your stay was excellent, even if the words are unspoken. Your rating is a testament to our commitment to provide outstanding accommodation. We hope you choose to create more cherished memories with us whenever your travels bring you back to New York.

10/10 Excellent

Zippy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thanks for sharing this perfect rating, Zippy!We're thrilled to hear you enjoyed your stay at Arthouse Hotel New York City! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!