Reception

Reviews of The Pelham Hotel

3 out of 5
The Pelham Hotel
444 Common St, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1006 reviews" "
Rating 8 - Good. 295 out of 1006 reviews" "
Rating 6 - Okay. 71 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, friendly staff, cleanliness of the rooms.
Stayed 2 nights in May 2024
Response from Customer Service on May 27, 2024
Brandy, thank you for your kind words about The Pelham Hotel. It's wonderful to hear you appreciated the convenient parking, our courteous team members, and the cleanliness of the rooms. We're looking forward to your next visit!

10/10 Excellent

Monya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful, unique and centrally located hotel was adorable with the best staff! Quiet and walkable to more than needed. The valet is top notch! Next visit we will be back
Stayed 2 nights in May 2024
Response from Customer Service on May 26, 2024
Monya,Thank you for your kind words about The Pelham Hotel! We're delighted you enjoyed our unique charm and prime location. Our team members and valet service take great pride in providing top-notch experiences. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Pelham. Love it!!
Stayed 5 nights in May 2024
Response from Customer Service on May 23, 2024
Marcia, the team at The Pelham Hotel is thrilled that you continue to enjoy your stays with us. We appreciate your loyalty and look forward to welcoming you back on your next visit!

10/10 Excellent

Joani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room with no windows. It was quiet and dark. You can't tell when it is daylight outside. I got the best night sleep
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Joani, the team at The Pelham Hotel is delighted to hear you enjoyed your windowless room and experienced such a restful night's sleep. Your appreciation for the peacefulness of the room means a lot. We hope to welcome you back very soon for another tranquil stay.

8/10 Good

Kellie

Travelled with group
Liked: Cleanliness, staff & service, amenities
I loved the charm of the hotel. You knew you were in New Orleans. Not a typical chain hotel. The staff was excellent. Helpful and personable. The room was beautiful and huge. Very comfortable. Great, great location!! My only complaint was the beautiful enamel tub. Even though I read other reviews that commented on how slippery it was, and was careful stepping in, I still took a hard tumble, hitting my neck and head on the rim of the tub. I reported my fall to the gentleman at the desk, and suggested a grab bar. I'm not sure if that will help, since the bottom is so slippery. The gentleman asked if I was okay, and at the time I felt no pain. Later, I could feel the bumps and bruises, especially my neck. I just thought it was sleeping on different pillows, but now I feel the swelling and see bruising. Being a nurse, we are the last to complain and prefer to treat ourselves. Ice, heat, followed by Aleve and I will be fine. I hope they can make the tub safer before someone really hurts them self.
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Kellie, thank you for sharing your delightful experience at The Pelham Hotel. The charm and unique character of the hotel, along with the excellent and personal service from our team members, are aspects we take great pride in. We are glad to hear you enjoyed the spacious and comfortable room and the prime location.We are concerned to hear about your experience with the enamel tub. Please rest assured that your feedback regarding safety features will be reviewed to enhance our guest experience.We're looking forward to welcoming you back and ensuring your next stay is even better.

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location a few blocks from the craziness of Bourbon. The only downside was it was a bit pricey compared to what you get in the area. And we could hear our neighbors occasionally - I Believe due to how the bathrooms are laid out
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Jacob, thank you for your review. The Pelham Hotel is indeed in a prime spot for exploring the area. Your feedback about pricing and noise has been noted. We are always striving to ensure our guests have a pleasant stay. We hope to welcome you back soon.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere, friendly staff. The room was cozy and we loved the jazz music.
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Emily, it's wonderful to hear how much you enjoyed your stay at The Pelham Hotel. We're pleased you found our ambiance delightful and our team members welcoming. We're also thrilled you loved our cozy rooms and the jazz music. We hope you'll return soon for another memorable visit.

8/10 Good

Cornel

Travelled with partner
Liked: Cleanliness
Cashless No restaurant No bar
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Cornel, we appreciate your feedback. While it is true we currently operate on a cashless basis, we believe it enhances the overall convenience and security for our guests. As for the dining amenities currently missing at The Pelham Hotel, we're optimistic you'll find considerable choices in our vibrant neighborhood. Thank you for sharing.

10/10 Excellent

Laiman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet clean location, friendly staff. Very nicely decorated but needs a chait in the room. The shower needs more water and more pressure.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Laiman, it's fantastic to hear you enjoyed your stay at The Pelham Hotel! Our team appreciates your kind words about the cleanliness, quietness, and décor. Thank you for your constructive feedback about the provision of an additional chair in the room and the shower pressure. We're always striving to enhance the guest experience and will take your points into consideration. Looking forward to your next visit!

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Only downside, and I mean only, was the air conditioner. The coolest we could get it was 73. With the lack of air movement the room was somewhat stuffy. Otherwise it would be five stars.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Leonard, it's wonderful to hear that you appreciated your room at The Pelham Hotel. We take note of your feedback regarding the air conditioner and we are continuously striving to improve our guest experience. Your satisfaction is important to us and we trust that your future stays will be nothing less than five stars. Thank you for choosing The Pelham Hotel.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Thank you for the great rating, Amanda!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Pelham Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Clean and well maintained. Staff was OK. Not real friendly or helpful.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Russell, it's wonderful to hear you appreciated The Pelham Hotel's prime location and tidy upkeep. It appears, however, our team members didn't quite live up to your expectations in terms of friendliness and assistance. We take your comments seriously and will work to improve these aspects. Thank you for your feedback and we look forward to offering a more satisfying experience next time.

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel easy access to conference hotels but quiet and lovely. No street noise. Spacious room, comfy bed, soft towels. Would stay again.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Laurie, it's wonderful to hear you enjoyed your experience at The Pelham Hotel. We're delighted to know you appreciated the peaceful atmosphere, roomy accommodations, and the comfort of both the bed and towels. Your willingness to stay with us again truly speaks volumes. We can't wait to welcome you back for another memorable stay.

8/10 Good

ARTURO, LA HABRA HEIGHTS

Travelled with family
Liked: Property conditions & facilities
The bath tub-shower in Rm 301 does NOT have grab bars thus making it very slippery and unsafe. Recommend vertical grab bar at the back wall and a horizontal grab bar on the side wall.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Arturo, it's great to hear from you. We appreciate the observations about the facility in your room, especially concerning the safety features of the bathing area. We're always seeking to improve guest comfort and safety, and will consider your valuable feedback. Thank you for choosing The Pelham Hotel.

8/10 Good

Terezinha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Terezinha, thank you for choosing The Pelham Hotel and for taking the time to rate us. We're glad to see your visit was a positive one. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing for me is the location…close to the French Quarter and the streetcars and the river.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Kevin, we're thrilled to know you valued The Pelham Hotel's prime location. It's great to see that our proximity to the French Quarter, streetcars, and river enhanced your stay. We look forward to welcoming you back in the future.

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Limited amenities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Benjamin, we note your remarks regarding our amenities. The Pelham Hotel is committed to providing a well-rounded experience and we consistently strive to enhance our offerings based on guest feedback. We truly appreciate your comments and hope to have another opportunity to host you.

6/10 Okay

Christina M

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Pelham is very close to a lot of activities in the heart of New Orleans. You can walk to the casino, the French Quarter, exceptional WWII and Civil War and other museums, parks, the Aquarium, the River Walk, shopping and dining. It is a block over from the very busy Canal Street, where a lot of people cruise, blaring extremely loud music, or revving their motorcycle engines. It goes late into the night, but not really too late. There is a very noticeable police presence to keep things as civil as possible. Our room was very large but poorly appointed. It was in the 'annex' part of the hotel, which is accessed separately from the main portion. It had all of the necessities and standard toiletries, but the only dresser in the room was a nightstand with two shallow drawers. No desk and the only seating were two low backed slipper chairs in different colors; they looked like they should have been part of sectionals. Parking on your own in this area can be difficult, especially finding something close to the hotel. There are public parking lots and garages but be prepared to pay with a phone app as there may not be any pay machines and most likely no attendant. We opted for valet parking at the hotel, which is extremely expensive, but convenient. Snack foods at the hotel are very limited and extremely expensive. Be prepared with exact change as the front desk does not give change. The staff were friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Christina, it's great to hear you took full advantage of our prime location near popular attractions and dining spots. We regret to learn about your experience with the room arrangements and noise disruptions from the nearby area. We always aim to provide a comfortable and peaceful stay for our valued guests. We appreciate you complimenting our team members' friendliness and helpfulness, this is something we constantly strive to uphold. Your point about parking convenience and snack availability, along with the issue of change at the front desk, has been noted. Your feedback is graciously appreciated as we continually work to improve our guests' experience. Looking forward to welcoming you back to provide a superior experience.

10/10 Excellent

Allen

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the excellent rating, Allen!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Pelham Hotel! We look forward to hosting you again soon.

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Eric, we're thrilled to hear that you enjoyed The Pelham Hotel's convenient location. We hope you found your visit to the area enjoyable and look forward to welcoming you back in the near future.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel with a clean, vintage feel for a good price.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Joel, The Pelham Hotel sincerely appreciates your lovely feedback. We're delighted to hear that our unique atmosphere and cleanliness caught your eye, and that you found our pricing agreeable. We're excited to welcome you back in the future.

10/10 Excellent

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet, clean and comfortable. Few amenities, but really, it provided all we needed for our stay in NOLA. Woild stay there again.
Stayed 6 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Marguerite, it's delightful to hear that you found The Pelham Hotel to have a superb location and calming tranquillity. We're pleased to know our clean and cosy accommodations met your needs during your New Orleans visit. It's encouraging to hear that you would choose us again for your future stays. Thank you for the wonderful review, we're eagerly awaiting your return.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the high ceilings which made the room feel spacious. Area was conveniently located, yet tucked away in a safe, quiet area. Rooms, lobby, elevator and hallways had a unique flair. Prices were reasonable.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
James, your kind words regarding the spaciousness of our rooms at The Pelham Hotel are greatly appreciated. We're thrilled that you found the location advantageous and our distinctive design appealing. We aim to provide an excellent and affordable stay. Looking forward to welcoming you back in your future travels.

2/10 Terrible

Stephen

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
We appreciate you taking the time to share your feedback, Stephen.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and conveniently located.
Very convenient location! Comfortable beds and pillows. Very quiet! Would have liked to have seen more of the hotel since it's historic, or some pictures and history posted in the lobby. Would stay here again.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Cathy, we appreciate your feedback regarding your stay at The Pelham Hotel. We're glad to know you found our location beneficial and appreciated the tranquility along with the comfort of the beds and pillows. Your interest in our hotel's heritage noted and your suggestion about providing more historical information in the lobby is welcomed. We are thrilled to hear that you would choose to stay with us again, and our team members eagerly await your return.

8/10 Good

Talise

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Talise, thank you for choosing The Pelham Hotel and for rating your experience. We're encouraged to know that your stay was enjoyable. If there are any additional insights or suggestions you might want to share, we would love to hear from you. We're eagerly waiting to welcome you back to our charming hotel.

8/10 Good

Stacey, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Stacey, thank you for rating your stay at The Pelham Hotel. We're thrilled that your experience was positive overall! Please don't hesitate to leave us feedback next time as it will only aid us in meeting your expectations. We appreciate your choosing to stay with us and are looking forward to welcoming you back in the future.

2/10 Terrible

Tong

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, small bed, no windows, and the room really smells. Terrible
Response from Customer Service on Feb 19, 2024
Tong, we're sincerely sorry to hear about the concerns you've raised regarding your accommodations. It appears we fell short in providing a pleasant experience. We understand that space and freshness are crucial elements for a comfortable stay. Rest assured, your comments have been noted and shared with our team members for improvement. Your feedback is invaluable to us. We hope to have another opportunity to serve you better in the future.

8/10 Good

Evelyn

Travelled with family
The rooms are very spacious. They have high ceilings which helped a lot with making the room feel bigger. The staff is nice but always look miserable. The lobby is TINY and there is so bar or real place to chill at while you wait for an Uber. There is ONE lobby restroom. The room was pretty clean but I definitely found trash in the bed. The water pressure in the shower sucked but for a hotel room it was all fine. The shampoo, conditioner, and soap were good brands though so that was cool. The area around the hotel was shady. There’s like an alley next to it where the crazies go at night. The restaurant next the hotel “Ruby Slipper” was trash. The hotel was very close to main tourist attractions though, that was cool. Over all 7.5/10.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Evelyn, it's encouraging to hear that you appreciated the spacious rooms and high ceilings at The Pelham Hotel. We're also glad to note that you found value in the close proximity of the hotel to tourist attractions. However, we regret if the ambiance of our lobby and surrounding areas did not meet your expectations. We acknowledge your comments about our team members' demeanor and the cleanliness of the room, rest assured we will use this feedback as a focus to improve. We appreciate your comments about our complimentarily supplied bathroom amenities; we strive to offer the best for our guests. We hope for the opportunity to welcome you back and provide an even more positive experience.

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
We appreciate the feedback, Courtney.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 14, 2024
We appreciate the feedback.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Okay

Cathy

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Cathy, it seems there was no specific feedback to accompany your rating. Should there be any areas or aspects you wish to discuss, feel free to share as it greatly helps us in maintaining and improving our standards. We hope to see you again at The Pelham Hotel.

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Old New Orleans charm. Very classy. The staff was friendly, the room was clean, and the decor was unique.
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Darrin, it's a delight to hear you found The Pelham Hotel to be steeped in the allure of New Orleans and brimming with elegance. We take pride in our distinctive decor, clean accommodations, and warm-hearted team members. Thank you for sharing your wonderful experiences. We're looking forward to welcoming you back.

10/10 Excellent

Stephanie van

Stayed 5 nights in Jan 2024
Response from Customer Service on Mar 22, 2024
Stephanie, thank you for sharing your experience at The Pelham Hotel through your rating. We are pleased to hear you enjoyed your stay and are hoping to welcome you back during your next visit.

10/10 Excellent

Kathy

Travelled with partner
Liked: Amenities, property conditions & facilities
Location was great. The only complaint I might have is the parking. Facility itself was very nice.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Kathy, it's pleasing to learn you found The Pelham Hotel's location excellent and our facilities satisfying. Your feedback concerning parking is noted and be assured we're constantly working on ways to enhance the overall guest experience. Looking forward for your next stay with us.

8/10 Good

NESTOR

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Nestor, we're glad to hear you enjoyed your stay at The Pelham Hotel. We appreciate your 4-star rating and we hope to welcome you back in the future for an even more delightful experience.

10/10 Excellent

Russie V

Liked: Staff & service, property conditions & facilities
Love this beautiful old hotel!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Russie V, your appreciation for the distinctive charm of The Pelham Hotel certainly warms our hearts. We can't wait to host you again and continue to provide a memorable experience. Thank you for sharing your lovely feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right!
I got in late and was only there for one night. The room was just right and uniquely appointed. It seemed a little art deco to me. The desk staff was cheerful and helpful, both late at night and the next morning. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
John, thank you for sharing your experience at The Pelham Hotel. We're pleased you enjoyed the distinctive decor within the room and appreciated the upbeat demeanor of our colleagues at the front desk. There's nothing better than hearing our guests already plan to return— we're looking forward to hosting you again. Safe travels until we meet again!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impromptu stay for just a night. One queen bed and no window which was fine. Only issue was that when the fan/heater turned on, it blew straight down onto the headboard area. Other than that, we had everything we needed. Would definitely stay there again.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Julie, thank you for choosing The Pelham Hotel for your impromptu stay. It sounds like our accommodations suited your needs well, except for some minor discomfort with the fan/heater placement. Your feedback is essential for our improvement, and we appreciate your understanding. Your willingness to return speaks volumes and we certainly look forward to welcoming you back for another visit.

8/10 Good

Kay

Travelled with partner
We enjoyed our stay. Great location and very walkable to stores and restaurants. Hotel staff was very helpful and the room was reasonably priced. The street noise was really loud in our room and we would request a room away from the street if possible if we were to stay here again.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Kay, it's a pleasure to know you enjoyed your time at The Pelham Hotel. It seems our prime location and value for money resonated with you. Our team members are indeed committed to providing a positive experience for our guests. We have noted your comment about room positioning for your future stays to offer you a more peaceful environment. Looking forward to welcoming you again!

8/10 Good

Kalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Thanks for the 4/5 rating, Kalina!We're thrilled you enjoyed your time at The Pelham Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

ROBERT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice small hotel with very attentive staff.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Robert, it sounds like The Pelham Hotel provided you with the personal and attentive service you hoped for. Our team members truly value your feedback and we thank you for choosing us for your stay.

10/10 Excellent

Patti

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Patti, thank you so much for your high rating of The Pelham Hotel. It's heartening to know that your stay exceeded expectations. We're always here to ensure your experience is the best it can be. Hope to welcome you back soon for another memorable stay.

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2024
Response from Keenya Guest Service Manager on Jan 9, 2024
Hello RyanThank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.

4/10 Poor

Amy, Marysville

Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Amy, we notice that your experience with us did not meet your expectations. We hold our guest's satisfaction in high regard and are keen to understand the challenges you faced during your stay. We'd appreciate you sharing a few more details about your experience. Thank you for your time.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property was nice. No really services, but a clean room. Entrance at night is a side street. Not well lit for safety.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Robert, we're pleased to hear you found The Pelham Hotel to be a well-kept space and appreciated its cleanliness. Please know that safety is of paramount importance to us, and we always strive to ensure our guests feel secure. We've noted your feedback regarding lighting for consideration. Thank you for choosing us; we hope to have the opportunity to serve you again in the future.

10/10 Excellent

LORRIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Thanks for the perfect rating, Lorrie!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Pelham Hotel.

2/10 Terrible

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The parking options are limited and over priced. I ended up paying $67/day $60 erroneous double parked charge. A boot was put on my vehicle. So total I am out of $194 just to park for 2 days.
Stayed 3 nights in Oct 2023
Response from Keenya Guest Service Manager on Jan 8, 2024
Hello John,I am sorry you had a bad experience with parking. Unfortunately, your parking situation was not a part of the services our hotel provides. We offer valet parking only. You can go in/out as much as you please. Vehicles are parked in a secured covered garage. It sounds like you parked in an open parking lot which we are not affiliated with. Again, I'm sorry for your parking nightmare

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pelham Hotel is perfect!
The Pelham Hotel is so cozy and charming. Great location too!
Stayed 1 night in Dec 2023
Response from Keenya Guest Service Manager on Jan 4, 2024
Hello Allison,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.

10/10 Excellent

Vau

Stayed 2 nights in Dec 2023
Response from Keenya Guest Service Manager on Jan 4, 2024
Hello Vau,Thank you for being our guest. We are so glad you had such an amazing and wonderful experience. Thank you for your feedback, and we do hope that you’ll stay with us again when you return to New Orleans.