Exterior

Reviews of Homewood Suites by Hilton New Orleans French Quarter

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 507 out of 1079 reviews" "
Rating 8 - Good. 283 out of 1079 reviews" "
Rating 6 - Okay. 144 out of 1079 reviews" "
Rating 4 - Poor. 81 out of 1079 reviews" "
Rating 2 - Terrible. 64 out of 1079 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast buffet, great customer service.
Stayed 2 nights in May 2024
Response from Customer Service on May 26, 2024
Angela, thank you so much for your kind words about Homewood Suites by Hilton New Orleans French Quarter. The team is delighted that you enjoyed the breakfast buffet and appreciated the exceptional service. We can't wait to welcome you back!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s better ir the valet parking you take it from inside the parking so you don’t make a crowdy street
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Maria, thank you for your feedback. Your suggestion regarding valet parking is noted and will be considered for future improvements. We're glad you enjoyed your stay at Homewood Suites by Hilton New Orleans French Quarter. We hope to welcome you again soon!

8/10 Good

Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on May 24, 2024
Ruth, thank you for your positive feedback. We're delighted you enjoyed your stay at Homewood Suites by Hilton New Orleans French Quarter. We hope to welcome you back again soon!

2/10 Terrible

MaFio

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
MaFio, we're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will use it to identify areas where we can improve. Thank you for taking the time to share your thoughts.

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on May 25, 2024
Julius, thank you for your outstanding rating! The team at Homewood Suites by Hilton New Orleans French Quarter is thrilled you had a great experience. We hope to welcome you back again soon!

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good with few problems that were taken care of reasonably quickly. The worst part was check in; despite being there an hour before check in time, we had to wait until 45 minutes after. Although, there were a lot of people in the lobby an hour before check in time.
Stayed 3 nights in May 2024
Response from Customer Service on May 25, 2024
Bruce,Thank you for your feedback. We're glad your stay at Homewood Suites by Hilton New Orleans French Quarter was good overall. We appreciate your understanding regarding the check-in process and are always looking for ways to improve. We look forward to the opportunity to serve you better in the future.

10/10 Excellent

Mike, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2024
Response from Customer Service on May 22, 2024
Mike, the team at Homewood Suites by Hilton New Orleans French Quarter is thrilled that you enjoyed our location. We hope to welcome you back for another great stay soon!

8/10 Good

Margaret

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, small but nice pool, convenient to French quarter. Kind of noisy at night and took forever to get car from valet.
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Margaret, thank you for your feedback. It's great to hear you found the room pleasant and enjoyed the convenient location of Homewood Suites by Hilton New Orleans French Quarter. We understand the nighttime noise and valet service could be improved and will strive for better. We appreciate your input and hope to welcome you back in the future.

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service
We enjoyed our stay, the property is in a good location and breakfast was great given it is included as was the Wednesday social hour. The property is looking a bit old and needs some money spent particularly new carpet, new machines in the laundry. The gym has a good set up but we didn’t use the pool as it didn’t look at clean. Overall for the money this is a great option if you are visiting New Orleans.
Stayed 5 nights in May 2024
Response from Customer Service on May 20, 2024
Lisa, thank you for sharing your experience at Homewood Suites by Hilton New Orleans French Quarter. We're glad you appreciated our location, breakfast, and the Wednesday social hour. Your feedback about the property's condition and amenities is valuable, and we will closely evaluate these areas. We hope to welcome you back on your next visit to New Orleans.

2/10 Terrible

Elsie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible hotel. I'm not even sure where to start with all the problems. Check in was easy and fine. Room was horrible. It stunk, the mattress was old and lumpy, the pillows had no stuffing in them, the carpet was stained. I'm pretty sure my husband got a foot fungus from the carpet. If I was Expedia I would take this hotel off of the choices. For a Hilton it was more like a flea motel you find on the side of the road.
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
Elsie, thank you for your feedback. It is disappointing to hear that the room did not meet your expectations, affecting your stay. The cleanliness and condition of our rooms are taken very seriously. We're glad check-in went smoothly and appreciate you acknowledging that. Your comments will be communicated with our management team for further review.

8/10 Good

Mia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it.
Stayed 2 nights in Feb 2024
Response from Customer Service on May 19, 2024
Thank you for sharing your thoughts with us, Mia!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Homewood Suites by Hilton New Orleans French Quarter. Thank you and have a lovely day!

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not get checked in until after 5pm. room did not get cleaned...housekeeper cam once and at 5pm.
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Patricia, we appreciate your constructive feedback. It's unfortunate to hear that you faced inconveniences with the check-in timing and housekeeping schedule at Homewood Suites by Hilton New Orleans French Quarter. It's indeed a priority for us to ensure the comfort and satisfaction of our guests. We certainly value guest insights as these pave the way for improvements. Please be assured that your concerns will be addressed. We do hope for another opportunity to host you for a more seamless experience.

2/10 Terrible

Harvey

Disliked: Cleanliness, staff & service
My money and other stuff went missing from housekeeping! And nothing was ever solved!
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Harvey, thank you for bringing your concerns to our attention. Security is absolutely paramount for our guests, and we're sincerely disturbed to hear about your belongings. Although we cannot directly address disputes over missing items, we encourage you to continue working with our managerial team to reach a resolution. Your peace of mind is essential to us.

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and had everything we needed. The front desk staff was excellent. The housekeeping staff were not excellent! The one that we interacted with was very rude and never had a smile or a nice word.
Stayed 4 nights in May 2024
Response from Customer Service on May 14, 2024
Judy, it's wonderful to hear you found Homewood Suites by Hilton New Orleans French Quarter to be clean and well-equipped, with excellent front desk team members. We regret any discomfort caused by your interaction with one of our housekeeping colleagues. We will use your feedback to make improvements in our service. Thank you for your review and we hope to welcome you back soon.

10/10 Excellent

linda j, Brandon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Definitely recommend.
Stayed 4 nights in May 2024
Response from Customer Service on May 13, 2024
Linda, it's terrific to know that the level of service provided by our team members at Homewood Suites by Hilton New Orleans French Quarter left such a positive impression on you. We thank you for your recommendation and look forward to hosting you again in the future.

6/10 Okay

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great stay! Great experience! But… shower head was disgusting!!!! It was filthy!!! I’ve never seen one that bad! Filled with mold!!! Room 260! Great room disgusting shower head!!
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
James, we appreciate your opportunity to provide us feedback. It's fantastic to hear you felt our establishment was excellent for your stay. We take note of your concerns about the cleanliness of the shower fittings and assure that we prioritize maintaining high standards in all areas of our guest accommodations. We'll make sure to reinforce this with our housekeeping team members. Thank you for choosing Homewood Suites by Hilton New Orleans French Quarter, we hope to welcome you back in the future.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The bottom fitted sheet did not properly fit the king size mattress, it kept pulling off.
Stayed 5 nights in May 2024
Response from Customer Service on May 13, 2024
Brenda, it's disheartening to learn about the hiccup you experienced with the bed linen in your room. Providing comfortable arrangements for our guests is our top priority here at Homewood Suites by Hilton New Orleans French Quarter. Your comment regarding the fitted sheet for the king-size mattress has been noted for our attention. Thank you for taking the time to share your valuable feedback and we hope to welcome you back for an even more seamless stay next time.

4/10 Poor

Kaitlin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ran down
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Kaitlin, it's disheartening to hear that our accommodations did not meet your expectations during your recent stay. Please know that we continuously carry out enhancements throughout the property to ensure our guests enjoy a setting that feels both comfortable and inviting. Should you return, we're confident we can provide a more positive experience.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Customer Service on May 13, 2024
Wayne, thank you for choosing Homewood Suites by Hilton New Orleans French Quarter and sharing your rating. It's great to see that you had a positive experience at our hotel. We hope to have the opportunity to welcome you back soon for an even more wonderful stay!

6/10 Okay

Diana

Travelled with pets
Disliked: Staff & service, amenities
The breakfast buffet did not have any options for people who didn’t eat meat or cheese. There were times that my husband could only eat toast w peanut butter and fruit.
Stayed 7 nights in May 2024
Response from Customer Service on May 11, 2024
Diana, it's disappointing to hear about your experience with the breakfast buffet. We aim to cater diverse dietary requirements and it appears we might have missed the mark during your stay. We'll certainly consider your feedback for improvements and hope for an opportunity to provide an enhanced experience in the future.

10/10 Excellent

Kirsten Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, full fridge and cook top. Our room on the 3rd floor was quiet and overlooked the street and Cemetery. Laundry facilities on 2nd floor only and some machines were broken. Excellent hot breakfast. Very friendly staff. Will stay here again!
Stayed 6 nights in Apr 2024
Response from Customer Service on May 9, 2024
Kirsten, it's delightful to hear that you enjoyed your stay at Homewood Suites by Hilton New Orleans French Quarter. The hotel takes pride in its convenient location, fully equipped rooms, and hearty breakfast. We highly appreciate your appreciation for our team members' friendliness.We took note of your feedback regarding the laundry facilities. We aim to rectify any issues to enhance our guest experience. We're thrilled to hear you plan on returning and we're looking forward to welcoming you back!

10/10 Excellent

Tia, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except we had to ask for new towels.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 9, 2024
Tia, thank you for selecting Homewood Suites by Hilton New Orleans French Quarter. It's wonderful to know your stay was largely enjoyable. For the inconvenience with the towels, it is usual for our team members to ensure fresh linen is always available. We appreciate your feedback and will strive for improvement. We're looking forward to your next visit.

8/10 Good

Gill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous, great value place to stay, Spacious, quiet rooms with comfortable bed, large bathroom and wardrobe - the rooms have a coffee maker, fridge, hob, microwave and dishwasher - and very helpful staff. Would definitely stay again.
Stayed 13 nights in Apr 2024
Response from Customer Service on May 9, 2024
Gill, it brings us great pleasure to read your positive review about your experience at Homewood Suites by Hilton New Orleans French Quarter. We're thrilled you found our accommodations to be spacious and tranquil, and that you benefited from the in-room amenities we provide. It's also refreshing to know our accommodating team members offered assistance whenever needed. We're eagerly anticipating your next visit.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
The only draw back was the distance of my room from the elevator. I have back problems. If I stay again I will request a room closer to the elevator. Breakfast was very nice plenty of choices & the food was hot.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Ellen, it's lovely to hear you appreciated the diverse breakfast selection at Homewood Suites by Hilton New Orleans French Quarter. We apologize for any discomfort due to the room location. In your future bookings with us, feel free to share any special preferences like preferred proximity to the elevator and we will do our best to accommodate this request. We appreciate your feedback and look forward to welcoming you again.

8/10 Good

Alfred

Stayed 3 nights in May 2024

6/10 Okay

Kristen

Travelled with partner
Liked: Amenities
Maids were nasty, concierge was great
Stayed 3 nights in Apr 2024
Response from Customer Service on May 6, 2024
Kristen, it's concerning to read some elements of your stay didn't meet expectations. It's regrettable to know there were issues with the service you experienced. Conversely, we're glad that our concierge was able to deliver a positive experience. Your feedback will be shared with our team for further improvement. We appreciate your understanding and hope for another opportunity to serve you better.

2/10 Terrible

Tyler

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Hotel receptionist was very rude and not helpful to us. Stayed on her phone and acted like she didn’t care about her job or to help in any kind of way
Stayed 3 nights in Apr 2024
Response from Customer Service on May 4, 2024
Tyler, it's highly regrettable to learn about your recent encounter with one of our receptionists. We deeply value your patronage and your satisfaction is our utmost priority. The indifference you had experienced is certainly not indicative of the service we strive to provide. Please trust that we will address the mentioned concerns with our team members to emphasize the importance of providing exceptional guest service. We hope for an opportunity to offer a more gratifying visit in the future.

10/10 Excellent

Julie

Good
Stayed 1 night in May 2024
Response from Customer Service on May 4, 2024
Thanks, Julie! It's outstanding your time at Homewood Suites by Hilton New Orleans French Quarter was fantastic. We can't wait until your next visit!

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Property conditions & facilities
They didn’t clean our room They said we had to let them Know 24 hrs in advance. But a check in we were never told this
Stayed 2 nights in May 2024
Response from Customer Service on May 4, 2024
Jeffrey, it's unfortunate to learn about your experience. Our aim is to maintain clear communication with our guests regarding room cleaning service. It seems there may have been some misunderstanding and for that, we apologize. Your feedback is instrumental in helping us improve our guest experience. Rest assured, we're looking forward to an opportunity to serve you better in the future.

10/10 Excellent

Latorria, Decatur

Liked: Amenities
It was nice
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Latorria, we are delighted to hear that you found your stay at Homewood Suites by Hilton New Orleans French Quarter pleasing. Thank you for your review, and we truly look forward to welcoming you back in the future.

4/10 Poor

Monique

Disliked: Staff & service
I had to wait 15 mins for a remote … then I flushed the toilet and the entire thing overflew all over the floor. The room smells bad when you go in. Homeless people sleeping in front of the hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Monique, we regret to know that your recent experience did not meet your expectations. It's disheartening to learn of any delay in receiving room amenities such as a remote and we apologize for the distress caused by an apparent malfunction in the bathroom.The odor you mentioned is of particular concern; our team prioritizes guest comfort and cleanliness. We are also actively involved with local authorities to ensure the vicinity of our accommodations are secure and comfortable.We hope to better serve you should you give us another chance in the future.

8/10 Good

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The thing that most stood out was that our beddings had not been changed prior to our arrival. Makeup on the pillow cases, hair on the sheets. We then received sheets so we can make the bed that didn't fit. So our first night, we slept on a bare mattress.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Richard, thank you for taking the time to share your recent experience. It's disheartening to hear that the cleanliness of your accommodations was not up to our usual high standards. We strive to ensure every guest arrives at a fresh and inviting room. Furthermore, it's unfortunate to hear about your first-night bedding situation. We hope it didn't mar the entirety of your stay. We value your feedback and promise to take it on board for improvement.

2/10 Terrible

kyom

Travelled with family
Disliked: Cleanliness
No room cleaning service even after i reported and bedsheet was too small to fit bed. I would not stay again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Kyom, it's regrettable to hear about your experience. Your comfort is our priority and it's disappointing that we missed the mark with our room services during your stay. Also, we apologize for the improper fit of the bedsheet. We assure you, this is not the level of service we aspire to provide. We value your feedback and are motivated to improve. We hope you'll give us another chance to better serve you in the future.

10/10 Excellent

Hannah Laonie

Stayed 8 nights in Apr 2024
Response from Customer Service on May 8, 2024
Hannah, thank you for your high rating on Expedia! Homewood Suites by Hilton New Orleans French Quarter is delighted you enjoyed your stay. We hope to have the pleasure of welcoming you back in the near future!

8/10 Good

Joseph

Liked: Property conditions & facilities
Overall pretty clean. Room was large. Are is ok and within walking distance to most attractions.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Joseph, thank you for choosing to stay at Homewood Suites by Hilton New Orleans French Quarter. We're delighted to hear you found our rooms spacious and appreciated our central location close to various attractions. Your feedback is valuable and we're thrilled to have met your expectations for cleanliness. We hope to see you again during your future travels.

8/10 Good

Erin Elizabeth

Stayed 1 night in Apr 2024
Response from Customer Service on May 7, 2024
Erin, thank you for taking the time to rate your stay at Homewood Suites by Hilton New Orleans French Quarter. It seems as though you had a positive experience and we are certainly pleased to hear it. We hope to see you back in the future to provide a service that may push your rating up to a full score. Safe travels!

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within walking distance of Bourbon Street for enjoyment of all the activities, shops, and dining. Yet it is far enough away, to avoid the noise. Breakfast was good, included eggs, one meat, and a potato or biscuits (no gravy or sauce) yogurt and fresh fruit, along with the usual toast and bagels. We decided not to rent a car due parking costs. Uber and Lyft were readily available.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Rita, we're delighted to hear you appreciated the prime location of Homewood Suites by Hilton New Orleans French Quarter, a bit removed from the hustle and bustle yet convenient enough for you to relish local activities, shops, and dining. It's also fantastic that our breakfast selection met your expectations, providing a variety of options for you to kickstart your day. Also, it's good to know that public transportation services like Uber and Lyft served well for your mobility needs around the city. We would love to provide you an excellent hotel experience again in the future.

10/10 Excellent

Samuel

Travelled with partner
Liked: Amenities
All good.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Samuel, it's a pleasure to hear that you had an all-round enjoyable stay at Homewood Suites by Hilton New Orleans French Quarter. We appreciate your kind feedback and look forward to welcoming you back in the future.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Breakfast was just ok.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Thomas, we appreciate your feedback. Reading that your experience at Homewood Suites by Hilton New Orleans French Quarter was satisfactory overall gives us pleasure. We aim to delight our guests, so be assured we will strive for improvements in our breakfast options. We're looking forward to welcoming you back in the near future.

8/10 Good

Christopher

Liked: Cleanliness
The Home Suites by Hilton is a fine hotel for your stay. The rooms were clean, I had no trouble with anything in the rooms at all. The early check in fee is a bit high, but otherwise, I think it's in a good location. Everything is in walking distance of where you want to go or close to the trolly
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Christopher, it's great to hear that you appreciated the immaculate state of our rooms at the Homewood Suites by Hilton New Orleans French Quarter, along with our prime location. We understand your comment regarding the early check-in fee and ensure that this is designed to facilitate the best possible service for all our guests. It's delightful to know that our location made it easy for you to explore and travel around. We look forward to your next visit with us.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. Very walkable to Burbon St, Louis Armstrong Park and other activities but not so congested on this street. The entire staff AND other guests were so nice. I'd stay here again!
Stayed 9 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Tracey, it's wonderful to hear you enjoyed your stay at Homewood Suites by Hilton New Orleans French Quarter. Your praise for our prime location, friendly team members and fellow guests warms our hearts! We're delighted that these features made your experience memorable and we can't wait to welcome you back for another great visit.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Thank you for sharing your perfect rating with us, Richard!It's wonderful to see how much you appreciated your time at Homewood Suites by Hilton New Orleans French Quarter! We want everyone to feel right at home at Homewood Suites by Hilton New Orleans French Quarter. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I stayed here for a week while in vacation. It was quiet, clean, and everything was within walking distance, including Bourbon street which was super convenient.
Stayed 7 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Lindsay, thank you for choosing Homewood Suites by Hilton New Orleans French Quarter on your recent vacation. We're thrilled to know that you and your fiancé appreciated the tranquil atmosphere and the cleanliness of our hotel. It's fantastic to hear how convenient the location was for you, particularly its proximity to many local attractions. We hope to see you again for another memorable stay.

8/10 Good

Vivian

Stayed 2 nights in Mar 2024
Response from Customer Service on May 2, 2024
Vivian, we appreciate your rating of Homewood Suites by Hilton New Orleans French Quarter! It's wonderful to know that your stay was enjoyable. We hope to see you back on your next trip to New Orleans.

2/10 Terrible

Joni, quincy

Disliked: Cleanliness, staff & service, property conditions & facilities
Had early check in, had to pay $50 for early check in. Went to room. It was dirty still. Dishes still in dishwasher, sock under mattress. I complained and got a shrug downstairs. Asked for room to be cleaned on Wednesday, placed on the service and it was not cleaned. We were there from Monday to Saturday. So asked for it to be done Thursday and was told/informed “we were in service for Friday” and not Thursday. When I complained about not being done on Wednesday another shrug shoulder, asked for manager to call; never did. Room serviced on Friday, but no clean towels or wash rags left, linens wasn’t changed and we had to call for toilet paper. Also we went to use pool on Monday night, it was cold water (not heated) and pool was dirty. The work out room was nice. Never did find the mini golf part of hotel. At breakfast, one morning, another couple and I asked for plates since there wasn’t any and was told they didn’t have anymore plates. Stood around for 15minutes before she reached above a cabinet and dragged out plates for us to use. There was still 1.5 hours left of breakfast to be served. I asked to have manager call me, I wanted manager to talk to at checkout and manager wasn’t there. And never did hear from Manager.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Joni, we're truly sorry to hear about the series of inconveniences you experienced during your stay. We regret the misunderstanding regarding our cleaning schedules and assure you this is not our standard procedure. We also understand your concerns with the pool and breakfast experience. Please trust that we value your feedback and will use it to ensure improvements where needed. We hope you'll reconsider staying with us in the future in order to provide the level of service you rightly expect. Please contact us directly to resolve.

8/10 Good

Darnell

Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Thank you for the great rating, Darnell!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Homewood Suites by Hilton New Orleans French Quarter. We'd like to share an even better experience with you soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, feels like home. Within walking distance to the Frech Quarter :)
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Julie, it's delightful to hear that your room at Homewood Suites by Hilton New Orleans French Quarter felt like home. Our convenient location certainly makes exploring the beautiful French Quarter an easy task. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Stephane Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great rooms.
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Stephane, thank you for your comments. We're pleased to hear that Homewood Suites by Hilton New Orleans French Quarter's location and accommodations met your expectations. We hope to welcome you back on your next visit to New Orleans.

10/10 Excellent

Danine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Danine, thank you for taking the time to leave a rating for Homewood Suites by Hilton New Orleans French Quarter. It means a lot to our team members to know that our efforts have been positively recognized. Please consider sharing your stay highlights next time so that we can learn more about what made your experience memorable. We look forward to welcoming you back in the future.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Brian, it seems your experience did not meet expectations. Nevertheless, your feedback is valuable to continuous improvements and be assured we're always looking to enhance guest experiences. Thank you for staying with us. We look forward to having another chance to better serve you next time.