Reception

Reviews of Hilton New Orleans/St. Charles Avenue

4 out of 5
Hilton New Orleans/St. Charles Avenue
333 Saint Charles Ave, New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I liked Luke's restaurant very much. I liked everyone I met . They were all very pleasant and helpful. For the price, all extras were stripped or non existent. It would have been nice to have had magazines with local information in the room. A bible would have been nice.A USA Today or any newspaper would have been nice. Many cheaper hotels offer more perks.
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Margaret, thank you for sharing your experience. It's great to hear that you enjoyed Luke's restaurant and found our team members pleasant and helpful. We appreciate your feedback regarding the amenities and will consider it as we strive to enhance our services.General ManagerJoel Babe

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional especially the front desk attendant Ashley Powers. She went above and beyond to accommodate and make our trip a memorable one. She helped us book daily tours, suggested places to eat and even called our room later in the day to see how we made out on the tour. All the staff were very pleasant but Ashley certainly stood out above the rest. The hotel location was great we were close within walking distance to pretty much anything. Also the area wasn’t too loud for being New Orleans. The only big suggestion I would like to make is to invest in better pillows. Feather pillows are not for everyone. But over all a great place to stay with remarkable staff 😀
Stayed 7 nights in May 2024
Response from Customer Service on May 12, 2024
Sandra, it's fantastic to hear that Ashley Powers and our team at Hilton New Orleans/St. Charles Avenue made your stay memorable. We aim to provide exceptional service, and it's encouraging to hear that Ashley exceeded that. Our convenient location is indeed an added advantage, making exploration of the city easier for our guests. As for your feedback regarding the pillows, we value your input and will certainly take it into consideration. We're thrilled you enjoyed your time with us and we look forward to your next visit.General ManagerJoel Babe

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained and secure. The staff was exceptional and the restaurant LUKE has amazing food and great service. It was easy to walk to and around the french quarter.
Stayed 5 nights in Apr 2024
Response from Customer Service on May 10, 2024
Chris, it's wonderful to hear how much you valued your stay at Hilton New Orleans/St. Charles Avenue. We're thrilled you found our premises to be exceptionally maintained and secure. We're equally pleased that our team members provided outstanding service and that you enjoyed dining at LUKE. We're glad you found our location convenient for exploring the French Quarter. We look forward to having you with us again.General ManagerJoel Babe

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big rooms powerful shower, close to all, walking distance to all, friendly staff, clean rooms.
Stayed 5 nights in Apr 2024
Response from Customer Service on May 2, 2024
George, we're thrilled to learn the size of your room and the power of the shower at Hilton New Orleans/St. Charles Avenue were to your liking. We're also pleased that our location made it convenient for you to explore nearby attractions and that you found our rooms clean. Our team members sincerely appreciate your compliment about their friendliness. Your kind words encourage us to continually strive for exceptional guest experiences. We look forward to welcoming you back in the future.General ManagerJoel Babe

10/10 Excellent

Jhoanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 2, 2024
Jhoanna, thank you for awarding Hilton New Orleans/St. Charles Avenue such a high score! We're thrilled to know you had a fantastic stay, and the team looks forward to welcoming you back soon.General ManagerJoel Babe

10/10 Excellent

DeAnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. The staff were so helpful the entire stay, the room was perfect, I have no complaints.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
DeAnna, hearing about your enjoyable stay at Hilton New Orleans/St. Charles Avenue truly brings us joy. We appreciate the compliments directed to our dedicated team members and we are glad your accommodations were satisfactory. Anytime you are back in New Orleans, our doors are always open for you. Safe travels!General ManagerJoel Babe

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Justin, thank you for your feedback. It's delightful to hear that you enjoyed your stay at Hilton New Orleans/St. Charles Avenue. We work hard to create a welcoming and enjoyable environment for our guests, and it's encouraging to know we achieved that during your visit. We hope to host you again in the future.General ManagerJoel Babe

10/10 Excellent

Jadon

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Jadon, it's wonderful to note your perfect rating for Hilton New Orleans/St. Charles Avenue. We hope the services and amenities provided during your stay resonated positively with you. Thank you for taking your time to rate us, and we eagerly look forward to your next stay with us.General ManagerJoel Babe

10/10 Excellent

Blane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating!!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Blane, it's wonderful to hear that you had such a positive experience at Hilton New Orleans/St. Charles Avenue. It is always our goal to provide a friendly and accommodating environment. We're thrilled that our team members were able to make that happen during your stay. Thank you for sharing your experience. We look forward to welcoming you back in the future.General ManagerJoel Babe

10/10 Excellent

Elise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Far enough away from the busy streets, but close enough to walk!
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Elise, it's great to hear that you found tranquility at Hilton New Orleans/St. Charles Avenue and appreciated our optimal location. We thank you for sharing your experience and are eagerly waiting to welcome you back for another peaceful escape amidst the bustling city energy.General ManagerJoel Babe

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a perfect location in the city. You can walk and find restaurants, museums, shops. You can also find the variety of activities that New Orleans offers. Vallet parking service is very good. I recommend it.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Omar, thank you for sharing your wonderful experience at Hilton New Orleans/St. Charles Avenue. We are glad that you loved our prime location near restaurants, museums and shops. It's also delightful to hear you enjoyed the abundant activities in New Orleans and appreciated our valet parking service. We sincerely value your recommendation and can't wait to welcome you back soon.General ManagerJoel Babe

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay at this hotel. It is very close by walking to the French Quarter but very quiet and safe
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Maria, it's delightful to hear that you had a satisfying experience at Hilton New Orleans/St. Charles Avenue. We pride ourselves on our prime location and tranquillity. We truly appreciate your positive appreciation and look forward to welcoming you back in the future.General ManagerJoel Babe

10/10 Excellent

CORINA E, COrvallis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, very large, clean & the staff were all nice & helpful. We were pleased witht the corner room that had nice views & even with 2 double beds it was very spacious.
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Corina, it's fantastic to hear about your enjoyable stay at the Hilton New Orleans/St. Charles Avenue. Our dedicated team always aim to provide cleanliness and comfort for our guests. We're glad you were thrilled with the spaciousness of your corner room and its pleasing views. Thank you for taking the time to share your positive experience. We hope to welcome you back in the near future!General ManagerJoel Babe

10/10 Excellent

Anand, Princeton Jct

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a trip with family/kids. Wanted one that was clean and close to French Quarter without the noise. This hotel stay was as expected- very clean, helpful front desk and a 5-10 min walk to French quarters. The fitness floor was also well equipped and kept clean (including Bosu balls and stretch cords).
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Anand, it's delightful to hear that your stay at Hilton New Orleans/St. Charles Avenue met your needs perfectly. We're pleased to hear your recognisation for our handy location, superior cleanliness and the assistance presented by our front desk team members. It’s also great to know that you appreciated our well-equipped fitness facilities. We would be thrilled to welcome your family back on your next visit to New Orleans.General ManagerJoel Babe

4/10 Poor

Santha

Disliked: Cleanliness, amenities, property conditions & facilities
First room rug was sosked 8th floor, moved to 10th floor. Room dirty, bed had been slept in, blood on inside of shower curtain.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Santha, we genuinely regret that your experience did not meet your expectations. We take your feedback about the cleanliness of the room and condition of the bathroom very seriously. Rest assured, we are continuously working on improvements, and have already communicated these concerns to our housekeeping team for immediate action. We're hopeful to restore your confidence in our services in the near future.General ManagerJoel Babe

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Hotel is old. Room outdated and could use a referbish. Not enough towels, no bathroom toiletries, AC barely cooling and pullout in suite was back breaking for the kids. Loud noise from the street trolley. Staff was super friendly and very polite. They were the best part of the stay experience.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Patricia, thank you for sharing your experience. It's disappointing to know about the areas of your stay that didn't meet your expectations. We strive to maintain our rooms in excellent condition and supply all necessary amenities for our guests' comfort. The challenges you experienced with the cooling system and the sofa bed in your suite are unusual and certainly something we will examine closer. We appreciate your kind words about our team members; they are indeed committed to delivering excellent service. We hope to have another chance to improve your experience on a future visit.General ManagerJoel Babe

10/10 Excellent

Aulii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for Mardi Gras. Parades came right in front of our hotel. Great location for dining options & only a 5 minute walk to Bourbon Street. Staff were great & helpful. Very nice hotel with amazing staff members (Front desk, bell hop & valet staff were awesome!) will definitely book this hotel again
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 24, 2024
Aulii, thank you for sharing your lovely experience at Hilton New Orleans/St. Charles Avenue. It's wonderful to hear that our location perfectly met your needs for the Mardi Gras festivities and dining. Also, your kind recognition of our helpful team members, especially those on the front desk, bell hop, and valet services, is greatly appreciated. We can't wait to welcome you back for another memorable stay!General ManagerJoel Babe

8/10 Good

Cathy, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Cathy, it's great to see your four-star review of Hilton New Orleans/St. Charles Avenue. We're delighted to know you enjoyed your stay and we hope to welcome you back on your next visit to New Orleans.General ManagerJoel Babe

10/10 Excellent

Jordan L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Jordan, we're thrilled to hear that your stay at Hilton New Orleans/St. Charles Avenue met your expectations! We truly appreciate the high rate you've given us and look forward to welcoming you back soon. Safe travels!General ManagerJoel Babe

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Shane, it's great to see that you had a positive experience at Hilton New Orleans/St. Charles Avenue. We appreciate you taking the time to give us a rating and we'd be thrilled to welcome you back in the future. Thanks again for choosing us for your stay.General ManagerJoel Babe

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a perfect spot to walk to all fun. We will definitely stay here again!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Amy, it's excellent to hear that the Hilton New Orleans/St. Charles Avenue's location was convenient for your visit. We're thrilled that you're already planning to choose us again for your next trip. We look forward to welcoming you back. Safe travels until then!General ManagerJoel Babe

10/10 Excellent

Dajanaye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! The condition of the property was great. Everything was. Nice and clean and all encounters with staff were pleasant. Mr. Chris the bellman was a great resource for dinning, activities, etc. and extremely helpful. Will definitely be returning!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Dajanaye, it's wonderful to hear about your positive experience at the Hilton New Orleans/St. Charles Avenue! We're happy that the cleanliness and condition of our property met your expectations. Our team member, Mr. Chris, always aims to be of utmost service and he'll be delighted with your kind words. Thank you for taking the time to share your feedback — we're already looking forward to your return visit!General ManagerJoel Babe

6/10 Okay

Karolynn J, Bessemer

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Karolynn, thank you for providing your rating. We see there's room for improvement and we hope to have another opportunity to better serve you in the future.General ManagerJoel Babe

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
First and Last Stay on St. Charles
I had high hopes about this hotel, but was disappointed from the beginning. First of all, this hotel is located on a very busy street- St Charles- plus the street car. We arrived around 6:45 PM on a Friday evening and no one was valeting or helping you park that we could see. Very limited parallel parking AND the street car driver yelling for you to get out of the way!! When we did get parked, only one person at the desk and we were 4th or 5th in line. After getting our rom key, was told to give car keys to Valet, which was obviously one person for that too. Although we booked a corner room, apparently because we were late checking in, we were given the last one available, which was on 3rd floor- overlooking St. Charles and very noisy. The street car makes a lot of noise when it passes by. The room itself was very spacious, with lots of windows, but the windows were not that useful since one wall was bricked off. This hotel is old as most are in NOLA. Lobby is beautiful and common areas are charming, but rooms are in need of an update. The beds are DOUBLE and Not Queen size. This is 2024- not 1992. My parents had a regular room- King bed on 3rd floor which was very spacious for a hotel room. Great hotel if you want an average NOLA stay, but pricey for the accommodations. I guess I expected more for $335/night with parking.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
We appreciate your thoughts. It sounds like your experience was marred by the bustling environment and some challenges with the valet service and check-in process. It's concerning to hear that your allotted room did not meet your expectations in terms of noise insulation and the bed size. Though our hotel does indeed embody the character and history of New Orleans, we are committed to ensuring our accommodations offer comfort and meet contemporary standards. It's pleasing, however, to note your positive feedback on our sizeable rooms and the enchanting appeal of our lobby and common areas. We regret if the overall value for price seemed lacking for you. All these points are important for us as we continue to strive and enhance our guest experience.General ManagerJoel Babe

10/10 Excellent

Vanessa

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Vanessa, it's wonderful to know you had a fantastic stay at Hilton New Orleans/St. Charles Avenue. Our goal is to provide our guests with memorable experiences and your high rating affirms we are succeeding. On behalf of the entire team, we can't wait to welcome you back soon for another amazing experience.General ManagerJoel Babe

10/10 Excellent

SydniCherise

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
SydniCherise, thank you for your positive rating! We're thrilled that your stay at Hilton New Orleans/St. Charles Avenue met your expectations. Our team appreciates your feedback and looks forward to welcoming you back on your next visit to New Orleans.General ManagerJoel Babe

10/10 Excellent

Marilyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Marilyn, thank you for your commendations. It brings us joy to know you appreciated the Hilton New Orleans/St. Charles Avenue and found its location to be convenient. We eagerly anticipate your next visit.General ManagerJoel Babe

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Anthony, we're thrilled to hear you had a five-star experience at Hilton New Orleans/St. Charles Avenue! Thank you for choosing our hotel for your visit to the lovely city of New Orleans. Our team members anticipate the opportunity to welcome you back in the near future.General ManagerJoel Babe

10/10 Excellent

Carri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was first room hadn’t been cleaned yet. The front desk quickly took care of and room was great!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Carri, it's refreshing to hear that you found your room at Hilton New Orleans/St. Charles Avenue to be great! We're glad our team members were able to promptly address the initial concern with your room. We look forward to your next enjoyable visit.General ManagerJoel Babe

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
James, thank you for taking the time to rate your recent stay with us. While it appears there were aspects of your stay that met your expectations, it seems that other areas did not. Your feedback is invaluable in helping us strive towards total guest satisfaction. We hope to have another opportunity to provide an improved experience on your next visit to New Orleans.General ManagerJoel Babe

10/10 Excellent

Michelle

Travelled with family
Liked: Amenities
Absolute 5 Star stay! Front desk staff were extremely helpful & welcoming. They accommodated every need with a warm genuine attitude!! Ashleigh provided exceptional service. We will definitely be coming back!!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Michelle, thank you for sharing your wonderful experience at the Hilton New Orleans/St. Charles Avenue. It's a delight knowing our front desk team members were able to accommodate you and that you found their service to be five stars, especially Ashleigh's. We very much looking forward to welcoming you back and to provide the highest level of service to you and your family.Thank you for sharing your experience with the travel community.Best regards,General ManagerJoel Babe

10/10 Excellent

Harold

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Harold, it's wonderful to read your positive rating of Hilton New Orleans/St. Charles Avenue. We're pleased you had a great experience. We hope to have the opportunity to welcome you back in the future.General ManagerJoel Babe

10/10 Excellent

Tyrone

Business traveller
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Tyrone, it's wonderful to learn that you experienced a rewarding visit at Hilton New Orleans/St. Charles Avenue. We sincerely appreciate your choice to stay with us and look forward to welcoming you back in the future. Many thanks for your precise and gratifying review.General ManagerJoel Babe

10/10 Excellent

Theodoros

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 24, 2023
Theodoros, it's fantastic to hear you had a top-notch experience at Hilton New Orleans/St. Charles Avenue! We truly appreciate the excellent rating you shared on Expedia and hope for the opportunity to host you again in the future. Next time you visit you need to take a ride on the St. Charles Streetcar! Our hotel is right on the streetcar line!General ManagerJoel Babe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We very much enjoyed our stay - great location, super friendly staff, comfortable room. Perfect place to explore New Orleans!
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
It's delightful to hear that your stay at Hilton New Orleans/St. Charles Avenue was thoroughly enjoyable. We're pleased you found our location advantageous and our rooms cozy. It's lovely to know our hospitable team members contributed to an ideal base for your explorations of New Orleans. We're looking forward to welcoming you back in the future.General ManagerJoel Babe

8/10 Good

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Sydney, thank you for choosing the Hilton New Orleans/St. Charles Avenue and sharing your experience with fellow traveler. We're delighted to know you enjoyed your stay overall. We anticipate your next visit and hope to enhance your experience even further.General ManagerJoel Babe

4/10 Poor

William

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 11, 2023
William, thank you for your rating. It seems we couldn't meet your expectations entirely, and we're sorry for that. We're always seeking to improve our guests' experiences and would appreciate it if you could share more specific feedback for us to address. Your perspective could be invaluable in helping us enhance our services for future visits.General ManagerJoel Babe

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked the room we put 4 adults in the room. We arrived early and the hotel stored our luggage. When we came back, one of the doormen said he’d bring it to our room in 10 min. 30 min later, we went down to get it ourselves. Of course, he expected a tip even when we had to go down and get him. He said he forgot our room number. The bathroom had 3 towels and half a roll of toilet paper. We called down at 845am for towels, called again at 915am. My husband went down to get some but the front desk only had toilet paper. It’s now 10am, still no towels. Check out is 11am. We should get a late check out because not everyone can get a shower.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Kristine, it's regrettable to hear about your experience with the luggage delivery and the shortage of room essentials such as towels during your stay at Hilton New Orleans/St. Charles Avenue. Ensuring every guest's convenience is paramount to us. We appreciate your feedback and will work diligently to rectify these concerns. We also understand the importance of timely room service responses, particularly when it comes to essential amenities. We trust your experience will be improved on your next stay with us. Thank you for having chosen Hilton New Orleans/St. Charles Avenue.General ManagerJoel Babe

10/10 Excellent

Carlos, Rio de Janeiro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and convenient place to rest and easy to go anywhere in downtown.
Stayed 5 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Carlos, we're thrilled to hear that you enjoyed your stay at Hilton New Orleans/St. Charles Avenue. We take pride in our advantageous location and are happy that it conveniently served you during your visit. Thank you for the kind review and we hope to welcome you back soon!General ManagerJoel Babe

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Service on Nov 7, 2023
Emely, it's so uplifting to see your perfect score for Hilton New Orleans/St. Charles Avenue! We're truly pleased that you had an excellent experience with us and we can't wait to have the opportunity to serve you again in the future.General ManagerJoel Babe

4/10 Poor

Angela

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Angela, we noticed your rating and would appreciate any further comments you could provide us. Your feedback is crucial for us to better cater to our guests. We do hope you give us another chance to improve your experience.General ManagerJoel Babe

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 3, 2023
Robert, thank you for your stellar rating of Hilton New Orleans/St. Charles Avenue. We're delighted to know your stay was exceptional and we look forward to welcoming you back in the future.General ManagerJoel Babe

10/10 Excellent

David

Friendly and professional staff. Daily parking rate was a little expensive
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 2, 2023
David, thank you for choosing the Hilton New Orleans/St. Charles Avenue for your stay. We are delighted to know that our team members made a positive impression on you with their professionalism and friendliness. Regarding the parking rate, we strive to provide competitive prices based on our central location. We hope to welcome you back soon!General ManagerJoel Babe

2/10 Terrible

Hamid

Business traveller
Disliked: Staff & service, property conditions & facilities
It was really a bad room. It was so cold that I could not sleep. Heater was not working and there was no blanket in the room. Very disappointing. For the first night it was ok because weather was hot. But after that temperature was around 50 and very windy and room was cold. I hope I do not get sick.
Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Hamid, we regret to hear about your challenging experience. Our team is usually known for providing warm, comfortable accommodations, so we're sorry this wasn't met during your stay. We're currently looking into the heating issue you reported to ensure it's promptly resolved. We appreciate your patience.General ManagerJoel Babe

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, staff friendly, nice historic building, but remodeled to look very nice. Elevators are super fast, in a safe area, and trolly pick up location very close. Two nice smaller cafe/restaurants across the street for breakfast and lunch. We didn’t try the restaurant in the hotel, the prices were very expensive and very limited menu. Short walk to Canal Street & Bourbon Street. Just enough off the beaten path for it to be nice and quiet!
Stayed 4 nights in Oct 2023
Response from Customer Service on Nov 1, 2023
Jennifer, it's wonderful to hear you found the Hilton New Orleans/St. Charles Avenue to be exceptionally clean and appreciated our friendly team members. We're glad our unique blend of historic charm and modern aesthetics, along with our efficient lifts and prime location, added to your experience. Although you didn't have the chance to try our on-site restaurant, we hope during your future visit you'll explore our carefully curated menu that mirrors the sophistication of our establishment. Thank you for your feedback and compliments about our tranquility despite our proximity to popular sights. We're looking forward to welcoming you back.General ManagerJoel Babe

10/10 Excellent

DARREL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Darrel, it's wonderful to hear that our Hilton New Orleans/St. Charles Avenue team members could make your visit enjoyable. Your kind words about their friendliness are appreciated, and we'll make sure they hear your compliment. We look forward to your next visit.General ManagerKenneth Jackson

10/10 Excellent

Auria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 9, 2023
Auria, we're pleased that you found the beauty of Hilton New Orleans/St. Charles Avenue striking. We trust that your entire stay was as delightful. We hope to welcome you back soon!General ManagerKenneth Jackson

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 9, 2023
Lynn, thank you for choosing Hilton New Orleans/St. Charles Avenue! We're thrilled that your stay was enjoyable and look forward to welcoming you back on your next trip to New Orleans.General ManagerKenneth Jackson

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. It wasn't forced, they were just very personable and friendly. I'll definitely stay there again.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 8, 2023
Cheryl, it's fantastic to hear you had such a wonderful experience at Hilton New Orleans/St. Charles Avenue. Our team members continually strive to deliver genuine warmth, and it's rewarding to know they've made a difference. We can't wait to welcome you back in the future.General ManagerKenneth Jackson

10/10 Excellent

yingqian

Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 27, 2023
Yingqian, it's wonderful to see your 5-star rating! It's clear that Hilton New Orleans/St. Charles Avenue made your stay special. Our team members look forward to welcoming you back on your next visit to New Orleans. Thank you for choosing our hotel.General ManagerKenneth Jackson