The staff at check in acted like I wasn't there, only talking when she had a question, she was very slow and I was trying to figure out if she was even trying to check me in when she handed me a piece of paper and said to read it and initial all the highlighted spots. After receiving my room key i went into the room and found the bathroom covered in crickets, both dead and alive. I returned to the counter and told her what I found and she said that they had an infestation in the building, but Orkin was working on it. I told her I wanted another room and she walked into the back room, came out a few minutes later and said they would try to find me a room without crickets in at at this time, but I would probably have them in the morning, then went doing other things acting like I wasn't standing there. Another woman came from the back while I was waiting and told me the same thing. After about fifteen minutes she gave me another room, which had been checked, but said that I would find them in my room in the morning. Never a word of warning when checking in or an apology for the problem.