We arrived at 12 am after a long drive & were exhausted. We went to the room & took one step inside, but left immediately. There was a pile of towels in the floor & bedding piled on the bed. Clearly it had not been cleaned. We went back downstairs, called the front desk, & waited for someone to help. She was very apologetic & assigned us another room on the 3rd floor. We go back, still carrying our luggage & exhausted, to the other end of the hallway. We were upset to see another dirty room! There were several water bottles on the counter & no linens at all on the bed. This time I called from my cell phone to the front desk so we wouldn't have to wait as long. We went back down to the lobby & waited on the staff member, as she was going herself to check on the next room she was sending us to. Again, she was very nice & apologetic. The rooms are very old & a bit dingy, the walls in the hallway need to be scraped/painted, and the elevator is very old. We could deal with all of that, though, because we didn't expect much for a rate of about $100. The 3rd room thankfully had been cleaned, so we were able to shower & get a quiet night's sleep. When I went to the lobby to check out, the AGM was working & asked about our stay. I told her what happened at check-in. She was upset & said that shouldn't happen, so she would refund our money. I was thankful because I wasn't expecting that. But it's been 11 days - I've called 3 times & been told the GM would call me back. No call back!!!