Indoor pool, seasonal outdoor pool, cabanas (surcharge)
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Reviews of The Westin Nashville

4 out of 5
The Westin Nashville
807 Clark Place, Nashville, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful atmosphere!
Stayed 1 night in May 2024
Response from Daniel Zimmer-Director of Rooms on May 21, 2024
Good Morning Ryan, Thank you for your comments regarding our wonderful atmosphere!

10/10 Excellent

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Daniel Zimmer-Director of Rooms on May 16, 2024
Good afternoon Piyush,Thank you for your 5-star review! I am happy to hear that you enjoyed your stay with us.

2/10 Terrible

Haley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible experience, when I arrived they stated they rerouted me to another hotel without telling me because they were full, will never stay here again.
Stayed 1 night in May 2024
Response from Daniel Zimmer-Director of Rooms on May 14, 2024
Good Afternoon Haley,We sincerely apologize for this experience. Your hotel room was paid for at the second location, and your refund has been requested for your original deposit on Expedia. While we know this is not the experience you were expecting, we do hope that this gesture of goodwill is well received. Should you have any additional questions please do not hesitate to ask.

10/10 Excellent

Sehmedin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Daniel Zimmer-Director of Rooms on May 14, 2024
Good afternoon Sehmedin,Thank you for your great review. We are thrilled to hear that you enjoyed your time in Nashville.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Daniel Zimmer-Director of Rooms on May 14, 2024
Good afternoon RyanThank you for your 4/5 rating. Should there be anything else we can do to improve your next visit, please do not hesitate to ask.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff was amazing!!
Stayed 3 nights in May 2024
Response from The Westin Nashville on May 7, 2024
Thank you, Joe! Glad you had a great time! We hope to see you again soon!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the valet service to the check in process everyone who was involved was very helpful. They went out of their way to help us and answer any questions we had.
Stayed 1 night in May 2024
Response from The Westin Nashville on May 7, 2024
Hi Anthony, We're so glad you enjoyed your time here! If you're ever back in Nashville, please don't hesitate to reach out. We'd love to have you back!

10/10 Excellent

Pete

Stayed 3 nights in Apr 2024
Response from Daniel Zimmer-Director of Rooms on May 14, 2024
Good afternoon Pete,We appreciate your 5-Star review!

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was awesome, the location of the property is nice if you’re looking for downtown entertainment. The parking is high priced at the hotel as well as areas around the hotel. I spent 400 for the room and 60 for parking.
Stayed 1 night in Feb 2024
Response from The Westin Nashville on Mar 31, 2024
Hi Tim,Thank you for your review. We're glad you enjoyed your stay with us! I do apologize about the high pricing of parking, but unfortunately, as you mentioned, it is the going rate around the area. We do hope you'll come back and visit with us again.

10/10 Excellent

whitney, Crossville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property that is clean and convenient to downtown broadway area
Stayed 2 nights in Feb 2024
Response from The Westin Nashville on Mar 31, 2024
Thank you so much for your review. We're glad you enjoyed your time with us and hope to see you back soon!

2/10 Terrible

Doreen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our experience at the Westin Nashville was far from what we expected. The hotel over authorized our credit cards by over $1500 then what we originally paid. After we checked out we received additional charges for beverages when the fridge which is electronically monitored wasn't opened during our stay. We were also charged twice for Valet parking which still needs to be credited and I had to file a dispute with our credit card. The staff was less then helpful referring me to our bank to have the over zealous authorizations removed. And although the charges for the beverages were not charged, we received copies of the bills with the charges one day after leading me to cancel my credit card and issue a new one. The staff onsite was not apologetic or empathetic. The management apologized and advised that they will forward the necessary feedback but didn't offer any type of remedy except that "The Westin may not be your hotel." Yes, It isn't. Unfortunately, I will never stay at another Westin again. We frequent New Orleans and I won't stay there either. I will never step foot in another Westin Hotel again. Marriot did a horrible job here.
Stayed 1 night in Mar 2024
Response from Anthony Mendoza / Director of Front Office on May 13, 2024
Sorry to hear about your experience with us in Nashville. Please feel free to contact me directly to discuss further about your stay and how we can improve our services. Thank You,

2/10 Terrible

Doreen

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Horrible front Desk staff. Overcharged my credit card $1000 and didn’t know how to fix it. Completely unapologetic for their error. Had me wait and never fixed it. Absolutely would never stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The wait staff in lobby restaurant were for the most part pleasant. A few were rude and not polite. The valet staff were not very attentive
Stayed 1 night in Mar 2024
Response from The Westin Nashville on Mar 22, 2024
Good Morning Mark, Thank you for this feedback. We certainly strive to have top service and we are incredibly sad to hear that you did not enjoy your time with us. We'll escalate this message to management immediately. If we can further assist you, please don't hesitate to contact us directly!

2/10 Terrible

Rodney

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Stayed in Nashville on 3/9. Charged an extra $200 in fees. No one can explain how or why. Be cautious. I have spoken to three Westin employees and still no resolution

10/10 Excellent

Orlando

Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Stayed 3 nights in Feb 2024
Response from Daniel Zimmer-Director of Rooms on Feb 22, 2024
Good Morning Robert,I am sorry to hear that your visit did not exceed your expectations. Should you wish to discuss in further detail, please call the hotel directly and ask to speak with our manager on duty.

6/10 Okay

Anne

Travelled with family
Liked: Staff & service
Property feels dated, but was fine.
Stayed 3 nights in Feb 2024
Response from Daniel Zimmer-Director of Rooms on Feb 21, 2024
Good Morning Anne,Thank you for your feedback regarding our property. If there were specific items you felt were dated, I would love to hear more about them.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Brian

Stayed 1 night in Feb 2024
Response from Daniel Zimmer-Director of Rooms on Feb 21, 2024
Good Afternoon Brian,I was hoping you would be able to expand on your 4/10 rating on your most recent visit. I look forward to hearing from you.

6/10 Okay

Thurston

Stayed 1 night in Feb 2024

10/10 Excellent

Kelli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is safe clean and in the heart of everything you want to see in Nashville. It’s a short walk to Broadway, all sorts of dining, the Bridgestone Arena—if you’re going to Nashville and don’t know what to see, stay here and you won’t even have to drive—everything is within walking distance of this hotel
Stayed 1 night in Feb 2024
Response from Daniel Zimmer-Director of Rooms on Feb 21, 2024
Good Morning Kelli,Thank you for your great review of The Westin. I am thrilled to hear you enjoyed your time in Nashville.

10/10 Excellent

LaKeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience at The Westin!
Stayed 2 nights in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Feb 6, 2024
Good Afternoon,Thank you for your 5-Star Review of the Westin Nashville!

10/10 Excellent

suzanne, Decatur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the large, clean room and the large shower. Service was excellent also.
Stayed 1 night in Jan 2024
Response from Daniel Zimmer-Director of Rooms on Feb 6, 2024
Good afternoon Suzanne,Thank you for recognizing our staff for their excellent service and clean rooms!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the staff and the easy walkability to and from Broadway. Bar on top of the Hotel is worth the visit as well.
Stayed 3 nights in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Feb 6, 2024
Good morning Michael,Thank you for taking the time to provide feedback regarding your L27 experience.

10/10 Excellent

ERIC

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It snowed while we were there and the sides walks around the hotel were not cleared. Granted neither were any of the streets in the city either.
Stayed 3 nights in Jan 2024
Response from Daniel Zimmer-Director of Rooms on Feb 6, 2024
Good afternoon Eric,Thank you for your 5/5 review. I am happy to hear your enjoyed the snow storm and stayed safe in Nashville.

4/10 Poor

Rachael

Stayed 2 nights in Jan 2024
Response from Anthony Mendoza - Director of Front Office on Jan 11, 2024
Good Afternoon Ms. Rachel, I appreciate the time you took to leave a review. I would like to discuss further about your stay and see where we can improve. Please contact the hotel directly and ask for me. I look forward to speaking with you.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
for the price...i would have liked daily maid service
Stayed 3 nights in Dec 2023
Response from Anthony Mendoza - Director of Front Office on Jan 11, 2024
Good Afternoon Elizabeth, Thank you for choosing to stay at Westin Nashville. We appreciate you for taking the time and leaving a review. Our hotel does offer daily housekeeper service unless the DND is present. I would like the opportunity to discuss further in person to see if there were anything else that we could improve on. Please contact the hotel directly and ask for me. Thank you!

8/10 Good

Heather A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, but expensive. $7 a day for internet was a bit much. It is free everywhere else
Stayed 4 nights in Dec 2023
Response from Anthony Mendoza - Director of Front Office on Jan 19, 2024
Good Day Heather,Thank you for staying with us! Our WIFI is complimentary for our Bonvoy members. If you are a member please contact me directly at the hotel and I can ensure you get the credit for the stay and the internet refunded to you. We are appreciative of your business and look forward to welcome you back soon!

6/10 Okay

Olga

Stayed 4 nights in Dec 2023
Response from Anthony Mendoza - Director of Front Office on Jan 11, 2024
Good Afternoon Olga, Thank you for staying with us and for taking the time to leave a review. I would like the opportunity to speak over the phone and see where we could improve. Please contact the hotel directly and ask for me, I look forward to speaking with you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYE
Easy checkin, staff was helpful, rooms and view of city was great. Nice exercise facility we stayed NyE weekend had a great time. L27 was nice for a late night cocktail and views of the city
Stayed 5 nights in Dec 2023
Response from Anthony Mendoza - Director of Front Office on Jan 19, 2024
Good Day William, Thank you for staying with us! We are appreciative of your business and look forward to welcome you back soon!

10/10 Excellent

Steven

Stayed 2 nights in Dec 2023
Response from Anthony Mendoza - Director of Front Office on Jan 19, 2024
Hello Steven,Thank you for staying with us! We are appreciative of your business and look forward to welcome you back soon!

8/10 Good

Raechel

Stayed 1 night in Dec 2023
Response from Anthony Mendoza - Director of Front Office on Jan 19, 2024
Good Day Raechel, Thank you for staying with us! We are appreciative of your business and look forward to welcome you back soon!

10/10 Excellent

Christine

Stayed 1 night in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Feb 6, 2024
Good afternoon Christine,I am happy to hear you enjoyed your stay, we hope to see you again soon.

8/10 Good

Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 2 nights in Dec 2023
Response from Ben Olin on Jan 2, 2024
Dear Van, Thank you for staying with us at Westin Nashville, we are happy to see you had a good experience. We hope to welcome you back soon and provide and even better stay!

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Check in was quick and easy. You have to valet your car was the only down side. We had an early flight and it took like 20 mins to get our vehicle. They were very apologetic.
Stayed 1 night in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 30, 2023
Good Morning,Thank you for your 5-star review and your understanding surrounding the delay with your vehicle. I hope you have a wonderful 2024.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 30, 2023
Good Afternoon,Thank you for your review. I'm glad to hear you enjoyed you stay at The Westin Nashville.

10/10 Excellent

KARLA, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 20, 2023
Good Morning Karla,Thank you for your 5-Star review! I hope you have a great holiday season.

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 21, 2023
Good Morning Christine,Please accept my sincere apology that your visit did not meet your expectations. If you would like to discuss further, please call the hotel directly and ask for Daniel Zimmer.I look forward to speaking with you regarding your stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
The hotel was amazing! Clean, updated and beautiful.
Stayed 3 nights in Nov 2023
Response from Daniel Zimmer-Director of Rooms on Dec 15, 2023
Good Morning Tammy,Thank you for your kind words!

10/10 Excellent

Gina

Stayed 3 nights in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 15, 2023
Good Morning Gina,Thank you for your 10/10 review!

10/10 Excellent

Jack

Stayed 3 nights in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 15, 2023
Good Morning Jack,Thank you for your 5-Star review. We are thrilled to hear that you enjoyed your visit to the Westin Nashville.

10/10 Excellent

Erica, Covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kathleen on Dec 11, 2023
Thanks for staying with us Erica! We hope to see you soon! Glad to see you enjoyed your time here with a 5/5 rating.

10/10 Excellent

BRENDAN

Stayed 1 night in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 12, 2023
Good Morning Brendan,Thank you for your 5-Star review!

10/10 Excellent

Tammy, Murrieta

Liked: Amenities
Very nice hotel!
Stayed 1 night in Dec 2023
Response from Kathleen on Dec 8, 2023
Hi Tammy, Thanks for your note! We really appreciate you staying with us!

10/10 Excellent

ROBERT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was far enough to not hear it at night but close enough to walk in minutes. Amazing place. Will not stay anywhere else. Staff was amazing
Stayed 5 nights in Dec 2023
Response from Kathleen on Dec 8, 2023
Thanks for staying with us Robert! We're really glad you had a great time!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and would visit again.
Stayed 2 nights in Dec 2023
Response from Daniel Zimmer-Director of Rooms on Dec 12, 2023
Good Morning Crystal,I am happy to hear you enjoyed your time in Nashville. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Daniel Zimmer-Director of Rooms on Dec 12, 2023
Thank you for your review! I hope you have a wonderful holiday season.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AP was really helpful
Stayed 4 nights in Nov 2023
Response from Daniel Zimmer-Director of Rooms on Dec 12, 2023
Good Morning Paul,Thank you for your kind words about Aproov! Safe travels home, and I hope you have a great holiday season.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was extremely proficient, and helpful.
Stayed 3 nights in Nov 2023
Response from Daniel Zimmer-Director of Rooms on Dec 12, 2023
Good Morning Nicholas,Thank you for your kind words. I am extremely fortunate to have such a wonderful team.