Check in and check out were horrible because the computers were down, so employees had to escort us to our rooms to open the door with a Master Key every time. We waited almost an hour for a luggage cart, so I finally went down to get one.
Maria, the lady at the front desk was incredible! She helped me tremendously, because I haven’t traveled a lot, and she gave me a wonderful peace of mind about my safety in a hotel where I had no room key.
I doubt I would choose to go back to this hotel, because hotel staff started opening my door to clean by 7 am, and then every thirty minutes after until our 1 pm check-out, because the computers were still down.
I need to note that I forgot two important items in the room safe. One was my medications. I realized I didn’t have them when I got off the airplane, and immediately called the hotel.
The staff retrieved it, and my family was able to drive the two hours each way to get my things.