Water view

Reviews of Millennium Maxwell House Nashville

3.5 out of 5
Millennium Maxwell House Nashville
2025 Rosa L. Park Boulevard, Nashville, TN

Reviews

6.6
Rating 10 - Excellent. 284 out of 1147 reviews" "
Rating 8 - Good. 240 out of 1147 reviews" "
Rating 6 - Okay. 263 out of 1147 reviews" "
Rating 4 - Poor. 187 out of 1147 reviews" "
Rating 2 - Terrible. 173 out of 1147 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

keith g

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, last evening and air conditioner in the facility caught on fire and the building was evacuated and we had multiple emergency equipment here. We were out of the facility for over two hours. After re-entering the Hotel, we were reassigned a different room because of water problems in the area we had checked in initially. I know they didn’t plan to have an air conditioner go bad but it was a pretty big inconvenience.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Keith, it's regrettable to hear about your recent experience with the unexpected incident involving the air conditioning system. We understand the inconvenience you faced during this situation and the unexpected change to your accommodation arrangements. Please be assured that safety is our topmost priority and incidents of this nature are very rare. We appreciate your understanding in this matter as we navigated it. We certainly hope for another opportunity to serve you better in the future.

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities
Cockroaches in our room. Requested new room which was filled with smoke. Midnight to 4am there were drunken idiots screaming, fighting and beating on doors. Called front desk and they said they can't do anything about them. Will not be returning.
Stayed 1 night in Apr 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service
I like the location, which is close to Nashville without be right downtown where traffic is horrendous. They have a shuttle bus that leaves every 30 minutes or so. My room had a beautiful view of the city, except the windows are dirty so that kind of subtracted from the view. Bed was extremely comfortable and room amenities are adequate.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Gerald, the Millennium Maxwell House Hotel Nashville is indeed renowned for its convenient location and regular shuttle service. We're thrilled you found our beds cozy and our facility well-equipped for your needs. However, your note on the window cleanliness is acknowledged. Rest assured, our team members constantly strive for excellence and your feedback is essential to our improvement. Thank you for this review, and we hope to make your future visits even more enjoyable.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change rooms before bedtime; bathtub gurgled up lots of ick and I didn’t even use the shower. First room’s phone was also totally disconnected; Had to use my cell phone to call the front desk re: the bathtub ick. Second assigned room was very nice.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Ruth, we appreciate your insights regarding your stay at the Millennium Maxwell House Hotel Nashville. It's regrettable you faced certain inconveniences initially. Nevertheless, we're relieved the alternative accommodation met your expectations. The information provided will certainly guide us in enhancing our guest's experiences. We hope for another opportunity to provide a smoother stay in the future.

8/10 Good

Gordon Melvin

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Maxwell House team on Apr 3, 2024
Hi Gordon, thank you for staying with us and taking the time to let us know how we are doing. Wishing you safe travels

4/10 Poor

Hoyt

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs lot of maintenance. Convenience fee is a joke. Light in room did not work. Parking trrrible. Not convient. Banquet hood dry and overpriced. Hotel was overpriced feed not disclosed before bookinh
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Hoyt, your feedback is valuable to us. We acknowledge the reported issue with the room's light and understand the parking could have been more to your liking. We also recognize your reservations concerning the fee and your dining experience. Your comments are being taken into consideration for improvement. Your opinion is crucial in helping us better our guest experience. Thank you for bringing these points to our attention.

10/10 Excellent

Jessica, Waverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Jessica, thank you for sharing your experience at Millennium Maxwell House Hotel Nashville. We're thrilled to hear you enjoyed your stay. Your feedback encourages our team to continually provide exceptional hospitality. Looking forward to welcoming you back soon!

10/10 Excellent

Mariangely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Mariangely, it's delightful to hear you enjoyed your stay at the Millennium Maxwell House Hotel Nashville. We aim to provide an excellent experience for all of our guests and your feedback is much appreciated. We can't wait to welcome you again in the future!

8/10 Good

June A, Fairless Hls

Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
June, it's wonderful to see your 4-star rating for the Millennium Maxwell House Hotel Nashville. We hope your stay was pleasant and we're looking forward to the opportunity of serving you again in the future.

8/10 Good

Angie

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Thank you for the great rating, Angie!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Millennium Maxwell House Hotel Nashville. We'd like to share an even better experience with you soon.

6/10 Okay

Susan, Middleton

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great, very nice drivers on the shuttle. Our room was clean and comfortable. The hotel itself is very outdated and could use a refresh!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Susan, thank you for sharing your experience. It's heartening to know you found our team members amiable and our shuttle service commendable. We're glad to hear that your room was spotless and cozy. However, it appears that the hotel's decor may not have met your expectations. We continuously strive for improvement and your feedback will indeed guide us in enhancing our patrons' experiences. We hope for another opportunity to better serve you in the future.

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love the memorabilia. Not cool? Breakfast buffet, selection providee was limited and over steamed. Server in the lounge filled with attitude because no food order and only 1 cocktail. My guest from Jersey was even taken back. Shuttle service is a very nice feature. There is only 1 usb connection and it is on the alarm radio clock. Not easy to find! Great bed! Price was good, have and will stay here again. Very peaceful!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Kathy, it's truly great to hear that you appreciated the unique memorabilia at Millennium Maxwell House Hotel Nashville. We regret hearing about your feedback on the breakfast choices and our lounge service, and assure you we continually strive for improvement. Your observation on the USB connection is duly noted. It's a delight to know that you found our shuttle service convenient and our beds comfortable, which contributed to a peaceful experience. We eagerly await your return for another memorable stay.

2/10 Terrible

Lokesh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they claimed breakfast included, it is only available with money.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 6, 2024
Lokesh, we're sorry to hear about your experience and the confusion surrounding the breakfast offerings. We try to ensure all information regarding any additional costs is communicated clearly. Your feedback helps us improve how we convey these details and we appreciate you bringing it to our attention.

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a decent older hotel with free parking. They have a shuttle that operates every half hour.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Patrick, thank you for sharing your experience at Millennium Maxwell House Hotel Nashville. We're glad to hear that you appreciated the complimentary parking and regular shuttle service. It's our aim to provide conveniences that contribute to a great stay. We hope to welcome you back again in the future.

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
August, it's wonderful to know you had a fantastic stay at Millennium Maxwell House Hotel Nashville. We truly value your feedback and hope your travels bring you back our way again soon.

10/10 Excellent

Cas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Cas, it's fantastic to hear that you had a positive experience at the Millennium Maxwell House Hotel Nashville. It's delightful knowing our team members made a remarkable impression. We're already excited to welcome you back on your next visit to Nashville.

4/10 Poor

Hunter

Travelled with family
Disliked: Property conditions & facilities
The bathroom had many issues. Mold in the shower, showerhead wasn't attached to the wall and could see/move the pipe going into the wall, had a loose screw, toilet had fecal matter remaining in the water when we got there and wouldn't flush properly. TV was disconnected when we got there.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Hunter, your comments regarding your stay are greatly appreciated. We regret that your experience fell short, especially concerning the condition of the bathroom and the readiness of your room. We have shared your feedback with our team and we thank you for bringing these issues to our attention. We are committed to continuous improvements and providing a better experience in the future.

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s a convenient location to downtown for the price. The shuttle into downtown was very convenient for us. Rest of experience was uneven however - some of the staff were friendly and some were borderline rude. We stayed for 2 nights and they didn’t clean our room which meant us walking down to front desk to get fresh towels (the shower was so powerful we had to use our towels to dry floor every time). The room was clean but felt worn out - carpet was pulling out near door and bed was in need of a new mattress.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Tracy, we appreciate your feedback on your recent stay. It's nice to hear you found our location and shuttle service advantageous. However, it's unfortunate you didn't experience consistent service and felt some aspects of your room could be updated. We strive to ensure every guest's needs are promptly addressed and apologize this wasn't the case this time. Please take reassurance that we are continuously working on improving our guest experience. Should you choose to visit us again, we are confident your stay will be more pleasurable.

6/10 Okay

Lea, Cleveland

Liked: Cleanliness, staff & service, amenities
The room was clean, lobby, location and restaurant great. Beds are fairly comfortable. Adjoining room made for very noisy night from attached room. Saw one cockroach in the bathroom, but he scurried back into the vent. Broken picture frame glass and needs updating but it was clean and therefore a decent affordable option near downtown. Shuttle service is great.
Stayed 2 nights in Feb 2024
Response from The Maxwell House team on Feb 24, 2024
Hi Lea, thank you for staying with us and taking the time to share your experience. Our pest control is here every 3 months and should address your visitor very shortly. We hope you had fun in Nashville and wish you save travels

10/10 Excellent

Halle

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Halle, it's great to see your perfect score! We're thrilled you enjoyed your stay at Millennium Maxwell House Hotel Nashville. We hope to see you on your next visit to Nashville!

2/10 Terrible

David

Stayed 2 nights in Jan 2024
Response from The Maxwell House team on Mar 20, 2024
Hi Davidthank you for staying with us and apologies for not having met your expectations. We would have loved to have done something about them. Is there anyway you could let me know what in particular?Wishing you safe travels and great health

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Robert, we're pleased to hear you had an enjoyable stay at the Millennium Maxwell House Hotel Nashville. It's fantastic that everything met your expectations. We look forward to welcoming you back in the future.

2/10 Terrible

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad- stay away and find something else
Stayed 4 days- house cleaning showed up zero times. Ran out of towels, toilet paper and even when we called for service no one showed up. Shuttle drivers are awesome and front desk was very nice. Restaurant closed during the day- bathrooms on main level out of service. They charge you for a fridge and/or microwave to be brought to your room. I used to love this hotel but it’s now terrible.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Dave, it's disheartening to hear that your recent stay did not meet the expectations based on your previous experiences. We regret the oversight with our housekeeping services and we understand your dissatisfaction with the additional costs for amenities. It's uplifting though that you appreciated our shuttle operators and front desk colleagues. Your feedback is truly valuable and it will aid us in further improving our services. Thank you.

10/10 Excellent

Lewis Green

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 10, 2024
Lewis, we're grateful for your top score! It is wonderful to know you had a terrific experience at Millennium Maxwell House Hotel Nashville. Your support and satisfaction are extremely encouraging for our team. We eagerly await your return in the future for another stellar visit!

6/10 Okay

Lois

Liked: Staff & service
There is only one restaurant and the food was not good.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Lois, it's disappointing to hear your dining experience at the hotel restaurant didn't meet your expectations. Thank you for sharing this feedback with us. It's crucial for the continuous refinement of our on-site dining. We'd love the opportunity to host you again and showcase our improvements.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super efficient and great attitudes! Will stay again!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Jennie, we're thrilled to hear that you found our team members at Millennium Maxwell House Hotel Nashville to be highly efficient and positively spirited. It's always fantastic to hear such positive feedback. We look forward to welcoming you back for another pleasant stay!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Thanks for sharing this perfect rating, Thomas!We're thrilled to hear you enjoyed your stay at Millennium Maxwell House Hotel Nashville! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in we were informed that there would be a $50.00 deposit each night. Of that $50.00 the hotel would be keeping $21.85 each night for "Hotel Fees". I didn't see this anywhere online. While I was frustrated about that, I thought oh well. Until I got to the room, which wasn't cleaned thoroughly. Further, housekeeping never came. I will not stay again and would recommend anyone coming to Nashville to stay elsewhere.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Michael, it's regrettable to hear about the issues you faced during your stay, particularly those related to fees and cleanliness. Transparency with our costs is a top priority, and we will address your comments with our team. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. Also, the lack of housekeeping service is not indicative of our usual standards and we will look into it urgently. We appreciate your feedback as we continually strive to provide an exceptional experience for our guests.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Ronald, thank you for choosing to stay at Millennium Maxwell House Hotel Nashville and for your favorable rating on Hotels.com. We appreciate your support and are glad to know you enjoyed your stay. We hope to have another opportunity to host you again in the future.

4/10 Poor

Todd

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
We stayed here the weekend before the pandemic closed down everything in March 2020. It needs updated and a thorough cleaning. Although I didn’t wake with a back ache, the beds are quite firm. They do not replenish towels or shampoo/conditioner and body wash. For 2 people for 4 nights and 5 days, we did not have enough. When asking housekeeping on the floor, they sent us to the front desk. Our stay was disappointing and we will search for another hotel on our next visit to Nashville.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Todd, thank you for taking the time to share your feedback. It's unfortunate to read that you found certain aspects of your stay less than satisfactory. Our continuous aim is to provide guests with the most comfortable accommodations ensure a clean and cozy environment, complete with amenities like towels and toiletries. We apologize if your experiences did not meet this standard. Additionally, all concerns raised to our team are taken very seriously and we always strive to provide prompt and proper solutions. While we understand your decision, we hope you'll give us a chance in the future to deliver the enjoyable stay you expect.

6/10 Okay

Randy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
People should have been made aware of cars being broken into. 3 cars in our 3 days make for an unsafe stay. We had to go to the front desk for bath towels no house keeping came to the room.my most upsetting when I checked in I was told they would put a $150 hold on my account I agreed with day 2 it jumped up to $240 hold i went to the front desk they said they would fix it. At day 3 it was up to $404 hold. I was irate when the manager said that she can not help. The hotel needs staff that can fix problems like this at all times.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Randy, we regret to understand your recent visit didn't quite meet your expectations. The issues mentioned about the parking situation and unexpected charges are indeed concerning and not indicative of our normal practices. Also, we apologize for the inconvenience you encountered regarding towel service during your stay. Our dedicated team members are normally highly trained and equipped to manage such matters promptly. We appreciate your feedback as it allows us to improve our guest's experiences moving forward. We hope you'll reconsider and give us another chance to deliver a better service in the future.

2/10 Terrible

Cortez

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took MY MONEY & Bought A Plane Ticket To Fly Someone Else Out With MY MONEY! & Refuse To Refund Me!!! Would NOT Recommend Anyone To Stay Here! Toilet Didn’t Really Flush, Phone Did Not Work. Room Smell Like Cigarettes!!! But The Main Thing Is They Flew Someone Out On MY EXPENSES & Will NOT Refund My MONEY
Stayed 1 night in Dec 2023
Response from The Maxwell House team on Feb 24, 2024
Hi Mr Cortez, as we communicated with you it is clear that we can not agree on this. I hope things have straightened themselves out by now. Wishing you great health

6/10 Okay

karen

Travelled with partner
Disliked: Staff & service, amenities
have stayed here several times and this was the worst one our room in 5 night stay was never cleaned and we were out and avout town every day sightseeing, went down to the bar and the bartender didnt knowngow ti pour a beer?? yes lol true and when we checked out we were charged an additional facility fee?? for what facilitys as we paid for the room in the reservation and the staff at frint desk was rude to me when i asjed her about getting chance for the vending machine.. all in all a 2out of 5 stars and thats being generous
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Karen, we're truly sorry to hear about the elements of your recent stay that didn't meet your expectations. In regards to cleanliness, we ensure consistent housekeeping services, and it's unusual for any room to be overlooked. We're also concerned to hear about your bar experience - providing quality service and pouring a great beer is important to us.We understand the confusion around additional charges, rest assured this feedback will be used to improve our communication with our guests at the time of booking and check-in. As for the interaction with one of our team members at the front desk, we always strive for politeness and professionalism. It's disheartening to hear you felt otherwise in this instance.Thank you for your candid response. This allows us a chance to continuously evolve. We hope we'll have an opportunity to make a better impression in the future.

6/10 Okay

mike

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I would stay again
I have no complaints, room did not come with mini fridge or microwave. Coffee maker was poor but at least supplied. Overall a nice stay close to town.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
Mike, thank you for your feedback. While we're glad you found our hotel's convenient location to your liking, it's clear there were some elements of your stay that didn't meet your expectations. We are continuously improving our amenities based on guest feedback, so we thank you for bringing these points to light. Should you choose to stay with us again, we hope to provide a more enjoyable experience.

4/10 Poor

Jocibel

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jocibel, thank you for taking the time to rate your stay. It seems like your experience was not up to the mark. We always strive for the complete satisfaction of our guests and regret to know that we missed this during your visit. We would appreciate any additional feedback and hope for another chance to provide you with a satisfying experience.

2/10 Terrible

Oscar

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Oscar, we see that your stay at the hotel was not up to your expectations. We value your feedback and your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.

2/10 Terrible

LaToya

Disliked: Staff & service
Overcharged and awful customer service
This is my second time staying at this property. The first time was nothing like this time. I left PISSED off. When we checked in, the first room had a very intense mildew smell as soon as we opened the door. RM 223. There is no way that room was cleaned the same day and they thought it was suitable to place guests in that room. We went downstairs, the desk clerk wanted the manager to check it out first before switching us. We waited about 10 mins to which no one came. So we went back down and insisted we get the new room. Then although I prepaid for the room via hotels.com, minus the amenities hold, they charged my card 2 MORE TIMES. I caught the 1st overpayment the first night. The manager gave no explanation, barely looked up at me but said they’d fix it. The morning of our check out ANOTHER payment showed on my bank statement. The desk clerk told me they couldn’t help me and the manager wouldn’t be in until 12 noon. Check out is at 11 am. I have contacted corporate. Today being a holiday, I didn’t get anyone. The charges are still pending. I will have to contact them again tomorrow.
Stayed 2 nights in Dec 2023
Response from The Maxwell House team on Feb 24, 2024
Good Morning, our sincerest apologies about all you went through, I think we have been able to straighten things out to your satisfaction by now. We aprpeciate your patience in the matter

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best nights sleep ever
The place was perfect for location n room bed was so comfortable slept all night
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
Maggie, it's great to hear that your stay at Millennium Maxwell House Hotel Nashville was comfortable and convenient. We're excited that you relished the cozy beds and the beneficial location of our hotel. Thank you for reviewing us, we would be more than happy to accommodate you on your future trips.

6/10 Okay

Malorie

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 4, 2024
Malorie, thank you for taking the time to rate your stay. We notices that there might be room for improvements and we would truly value your feedback on how we can enhance our guest experience. Your insights would be greatly appreciated. We hope to have the opportunity to serve you again in the future.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEW YEARS
We had a smooth check in, staff was very pleasant and helpful, our room was clean and tidy, we also had an awesome view of nashville, i would definitely stay again
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Nicole, it's wonderful to hear that you enjoyed your stay at the Millennium Maxwell House Hotel Nashville. The team is thrilled to learn about your smooth check-in experience and that you found your room both pristine and well-appointed. Your positive feedback regarding our scenic views of Nashville is also greatly appreciated, and we're delighted to hear you'd definitely visit us again.

6/10 Okay

Darrell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
You need to replace the carpet in the lobby and clean the furniture
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
Darrell, thank you for taking the time to share your thoughts. We acknowledge your suggestions for enhancements in the communal areas. We assure you that we constantly strive to maintain high standards, and your feedback is valuable in helping us do so. Please consider giving us another chance to show you our commitment to excellent service and facilities.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 2, 2024
Thank you for the great rating, Arthur!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Millennium Maxwell House Hotel Nashville! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 2, 2024
Thank you for the amazing rating, Lori!It's great your time at Millennium Maxwell House Hotel Nashville was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel and the shuttle made it so much easier to get where we needed to go !! Easiest check in ive ever had
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Brandi, it's wonderful to hear that you appreciated the convenience of the shuttle service at Millennium Maxwell House Hotel Nashville. We're pleased to know that your check-in process was smooth and effortless. We strive to ensure that our guests experience stress-free arrival. Thank you for your review and we look forward to your return visit.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Cars stolen around us in parking lot, hotel didn’t seem to care!
Stayed 2 nights in Dec 2023
Response from The Maxwell House team on Feb 24, 2024
Hi jennifer, the difference between what you perceived and what we did could not have been more different. We apologize for having give the impression that we did not care. We hope you got a change to enjoy the city after that.

2/10 Terrible

Scot

Disliked: Cleanliness, property conditions & facilities
Overbooked, sent me elsewhere
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 2, 2024
Scot, we understand your experience regarding the overbooking situation was not ideal. The hotel always strives to provide a seamless process for our guests and we apologize for any inconvenience caused. We appreciate your patience in this matter and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the excellent rating, Patricia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Millennium Maxwell House Hotel Nashville! We look forward to hosting you again soon.

2/10 Terrible

Morgen

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
Morgen, we're sincerely disappointed to hear your stay didn't meet your expectations. We take reviews like yours to heart, as they help us identify areas that need improvement. We hope to have the opportunity to provide a better experience in the future.

4/10 Poor

Clayton

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cars were getting broke into on the property and the hotel didn’t care when I told them I seen cars getting broke into and broken windows to customers cars.
Stayed 2 nights in Dec 2023
Response from The Maxwell House team on Feb 24, 2024
Hi Clayton, thank you for staying with us and taking the time to share what was going on. We apologize for haven given the impression that we did not care and were not doing anything while the opposite was going on at the very same time. We hope you had a chance to enjoy the city and had a save trip home

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thanks for the amazing rating, Warren!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Millennium Maxwell House Hotel Nashville!