Indoor pool

Reviews of Comfort Inn & Suites Nashville Downtown – Stadium

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 468 out of 1014 reviews" "
Rating 8 - Good. 277 out of 1014 reviews" "
Rating 6 - Okay. 132 out of 1014 reviews" "
Rating 4 - Poor. 79 out of 1014 reviews" "
Rating 2 - Terrible. 58 out of 1014 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When got there, there was a surprise parking fee of $50 for 2 days. Just add to price so we know upfront. Seemed forced to pay because already made reservation.
Stayed 2 nights in May 2024
Response from General Manager on May 22, 2024
Dear Tricia, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we regret your disappointment with our parking fees. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. Thank you again for being our guest, and we look forward to your next visit.Best Regards,Steven Colliers,General Manager

6/10 Okay

Dan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We were not aware of them construction RIGHT across the street. They offered 24 coffee, that for our 3 days even after asking for it to be refilled on the 1’st day wasn’t ! Upside the room was clean.
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Dear Dan, Thank you for taking the time to leave your review. We are sorry for the frustration you experienced due to the ongoing remodel and for the lack of responsiveness to your request to have the coffee replenished. Your comments have been shared with the appropriate individuals, and we will use your feedback to improve our services and to ensure that our guests have accurate information regarding any enhancements to our surroundings. On a positive note, we are happy to know you liked our fresh accommodations. We hope you will give us another chance to provide you with the seamless and relaxing stay you deserve. Best Regards,Steven Colliers,General Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 18, 2024
Dear Kimberly, We are thrilled you had an excellent stay at Comfort Inn & Suites Nashville Downtown - Stadium, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Walter

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell that the carpet in the hallway has not been cleaned for a while. The furniture is outdated. The interior of the elevator is falling apart, and you can tell the maintenance installed trim to make it look decent, but it needs a whole new floor towel is all broken. I can go on and on, but I think you get the point. Are not investing into the property and it shows
Stayed 2 nights in Apr 2024
Response from General Manager on May 16, 2024
Dear Walter, Thank you for being our guest and sharing your observations. We sincerely apologize for not meeting your expectations and for the issues you encountered regarding cleanliness and the overall look and feel of our property. Please rest assured that we will discuss your concerns and take appropriate measures to address the problems and prevent future occurrences. We certainly understand your frustration and appreciate your patience in these matters. We hope to have another opportunity to regain your trust in our services on your next stay.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Third time here. Easy walk to Broadway. Nice breakfast
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Dear Salvatore, Thank you for making Comfort Inn & Suites Nashville Downtown - Stadium your home away from home. We are thrilled to read that you loved our convenient location along with the delicious breakfast offerings. It was a pleasure hosting you and we look forward to your next visit.Best Regards,Steven Colliers,General Manager

8/10 Good

Harry Goodman

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for concert
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Mr. Goodman, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to the concert. Thank you for being our guest. We look forward to your next visit to Comfort Inn & Suites Nashville Downtown - Stadium.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had other family staying there and they that it was Gorgeous
Stayed 3 nights in May 2024
Response from General Manager on May 15, 2024
Dear Robert, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Comfort Inn & Suites Nashville Downtown - Stadium.Best Regards,Steven Colliers,General Manager

8/10 Good

Mary Helen, Prospect park

Liked: Amenities
Good location
Stayed 3 nights in May 2024
Response from General Manager on May 9, 2024
Dear Ms. Helen, Thank you for staying with us at Comfort Inn & Suites Nashville Downtown - Stadium and for your terrific review. We are pleased you enjoyed our location and the convenience of all the Nashville area offers. We hope you will revisit us soon.Best Regards,Steven ColliersGeneral Manager

4/10 Poor

Kristie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pictures on wall were totally crooked. Luke warm water in shower both at nite and in morning. Never got hot. Plug ins by bed did not work to charge phone.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Kristie, Thank you for choosing us and for your constructive feedback. We truly apologize for the inconvenience you had with your room. We are very sorry for the issues you had due to the lack of hot water, and we will share your comments with the appropriate individuals. We also regret your disappointment due to the maintenance issues in your room, and we will address your concerns with our associates appropriately. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the outstanding service you deserve.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get in and out of traffic! Also right there by nissan stadium
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Kaila, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium. We love our location across the street from Nissan Stadium. Whether you are here for a game, a concert, or to explore Downtown Nashville, you are in the right place! It was our pleasure having you and we cant wait to host you again very soon. Best Regards,Steven ColliersGeneral Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Alan, We are glad you enjoyed your time at Comfort Inn & Suites Nashville Downtown - Stadium. Thank you for your nice rating, and we look forward to your next visit. Best Regards, Steven Colliers General Manager

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you’re going to a Titans game, this location is perfect. It’s not super far from downtown Nashville either and they offer a complimentary shuttle. Issues: not restaurant or bar on property and we had to go next door. There’s also no real food options close by. Our tv also didn’t work which was inconvenient.
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Travis, Thank you for being specific in your evaluation of our hotel. We are happy you liked our ideal location and shuttle service. However, we are sorry for not meeting some of your expectations and for the concerns you had with the television in your room. We appreciate your comments and will address them with the appropriate individuals as we always look for ways to improve. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Best Regards, Steven Colliers General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the stadium
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Dear James, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium. We are thrilled to know you had a great stay and that our location in proximity to the Nashville Downtown-Stadium worked well for your plans. We loved hosting you, and we look forward to welcoming you back again.Best Regards,Steven Colliers,General Manager

2/10 Terrible

Sandy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Work up to shower at 6am and there was no hot water and called front desk they said maintenance didn’t come in until 7:30 and they didn’t have another room for us to swap to or shower in. So we got dressed and was headed out and someone knocked on our door and said they could let us shower in a room now and I explained that we were on our way out the door and they could credit our account something and that didn’t happen either.
Stayed 1 night in Apr 2024
Response from General Manager on May 4, 2024
Dear Sandy, Thank you for sharing your concerns with us. Please accept our apology for the issues you had with the lack of hot water in your room. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. Additionally, we are sorry to hear you have not received what was promised. We will convey your message appropriately. Thank you again for sharing, and we hope you will revisit soon so we can demonstrate our commitment to outstanding experiences.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Adam

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if your heading down to broadway. Liked that they had a shuttle to take you downtown.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Adam, Thank you so much for your wonderful review. We are glad our location perfectly suited your needs and that you appreciated our complimentary shuttle service. It was a pleasure hosting your visit, and we look forward to hosting you again at Comfort Inn & Suites Nashville Downtown - Stadium.Best Regards,Steven ColliersGeneral Manager

2/10 Terrible

Larry

Travelled with family
Disliked: Property conditions & facilities
The location was convenient. The room had a clean appearance until my wife and I saw the biggest cockroach we’ve ever seen (at least 1-1/2” long). We immediately requested and received a different room. That room didn’t have a functioning A/C. Then moved to a third room which we had no problem with, although we did sleep with the lights on.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Larry, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with the room assigned to you, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the Nashville area.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and friendly staff. Great breakfast. Shuttle to Broadway street is super.
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on Apr 22, 2024
Dear Kristina, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium. We are glad to hear you loved our delicious breakfast and that our devoted associates took good care of you. We are also delighted you took advantage of our shuttle service. It was a pleasure hosting you, and we look forward to your return.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Linda Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the location to be very good with a shuttle going out every hour which was so convenient. They had a nice hot breakfast the staff was all very nice and I would highly recommend it for an average price hotel
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Ms. Jean, Thank you for the outstanding review of your stay at Comfort Inn & Suites Nashville Downtown - Stadium. We are thrilled to read that you thoroughly enjoyed our convenient location in addition to the attentive service from our devoted associates. We appreciate you mentioning the hot breakfast we serve and that you could take advantage of our shuttle services. Thank you once more for your recommendation to other travelers, and we look forward to your next visit to the area.Best Regards,Steven Colliers,General Manager

6/10 Okay

Eugene

The highway noise kept us up at night and I wish I had know how close we were I would have booked somewhere different. I rated unsafe as the window was so tiny we got no light and count have gotten out Incase of a fire.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Eugene, Thank you for taking the time to share your review. We are sorry for the noise disturbance you underwent due to external factors. In the future, please know that our front desk will be available to make your stay as comfortable as possible. We also regret your disappointment with the size of our room's windows. We are grateful for your patience, and we hope you will give us another chance to host you again. Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Property conditions & facilities
There were a lot of ants crawling around the floor of the room. The water pressure and temp is awful. Can’t really shower if the water goes hot then cold the hot and cold.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Elizabeth, Thank you for taking the time to share your review. We genuinely regret that you had some challenges with the temperature of the water. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We also apologize for the inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. Furthermore, we are sorry for the cleanliness issues you underwent and the inconvenience this has caused. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Richard, Shelby

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The idea that they had a full breakfast that was very good The lady that ran the breakfast was a little bit cranky, but the ladies that cleaned up were very nice. The shuttle driver was very good. He was very accommodating. It was a bit pricey, but everything it was worth it.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Richard, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your excellent rating. We are thrilled to read that you loved the breakfast offerings and our shuttle drivers love taking our guests wherever they need to go, so we appreciate you for complimenting their excellent service. We are grateful for all your feedback and look forward to your next stay with us. Best Regards,Steven Colliers,General Manager

4/10 Poor

Johannah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close enough to downtown, stadium is under construction until 2027 Hotel was minimal, needs a lot of work, pool wasn’t worth it
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Johannah, Thank you for choosing our hotel and for sharing your feedback. We sincerely apologize for not meeting your expectations with our accommodations. We strive to provide a comfortable and enjoyable atmosphere, and we regret this was not your experience. We are also disappointed to learn that our location did not meet your expectations. Your concerns regarding the pool are duly noted. Please be assured that your comments will be addressed appropriately as we are continuously committed to improvements to overall guest satisfaction. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Best Regards,Steven Colliers,General Manager

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
There were cockroaches in our room. We notified the front desk and all they said was, “we’ll make note of it .” The driver of the shuttle even said they was a cockroach infestation. The staff were rude and not helpful at all. Would not even compensate part of our stay. We have a video from our stay.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Jenny, Thank you for sharing your feedback. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Additionally, we are sorry for the unsatisfactory interaction with our associates. This is not typical of our usual standard, and we regret not meeting your expectations. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Best Regards,Steven Colliers,General Manager

2/10 Terrible

angela

Stayed 4 nights in Apr 2024
Response from General Manager on May 4, 2024
Dear Angela, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Taylor

Stayed 3 nights in Mar 2024
Response from General Manager on May 2, 2024
Dear Taylor, On behalf of our team at Comfort Inn & Suites Nashville Downtown - Stadium, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Best Regards, Steven Colliers General Manager

8/10 Good

Ted

Liked: Staff & service, property conditions & facilities
PROPERTY WAS NICE
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Ted, We are thrilled to hear that you had such a positive experience at Comfort Inn & Suites Nashville Downtown - Stadium and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Best Regards,Steven Colliers,General Manager

8/10 Good

William, Oak Ridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Clean and spacious. The only issue was the bar door style door on the bathroom which didn’t have a lock. You don’t feel like you have privacy in there because of this. Other than that there were no issues.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear William, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your kind rating. We are delighted to know that you loved our immaculate and spacious accommodations. However, we apologize for any discomfort caused by our bathroom door design. We recognize the importance of privacy, and your feedback is instrumental in our ongoing efforts to provide a better experience for our guests. We hope you will revisit whenever your travels bring you back this way.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Sara, Thank you for sharing your experience and highlighting one of the key features of our hotel. We are glad you enjoyed your stay, especially our excellent location to the downtown. We appreciate your business and hope you will choose Comfort Inn & Suites Nashville Downtown - Stadium on your next visit to the area.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Matalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Would stay there again
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Matalie, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Comfort Inn & Suites Nashville Downtown - Stadium. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Best Regards,Steven Colliers,General Manager

8/10 Good

Kasandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My only real complaint was the cleanliness, the floors could have been cleaner and I noted hairs and what appeared to be clipped nails by the beds. Also the cleaning staff handed me clean towels while wearing the same gloves they had been cleaning and handling garbage with. Otherwise the location was great, the shuttle service was very useful and dropped you off in a convenient location right there on broadway. The staff were friendly and the breakfast was good with a decent variety.
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 1, 2024
Dear Kasandra, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your nice rating. We are delighted to read that you loved our fantastic location along with the attentive service from our devoted associates and the breakfast offerings. We appreciate you mentioning that you could take advantage of our shuttle services. However, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We are grateful for your patience and hope to have another opportunity to provide you with the seamless stay you deserve.Best Regards,Steven Colliers,General Manager

6/10 Okay

deanna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Downtown was a quick Uber ride way from all the noise of the big city. Pretty clean room and beds were comfy. Pool was nice and comfy heated and indoor but very cloudy water. Only negative thing was the shower water pressure was not the best and water was not able to get hot. Needs a little tlc could be a great place to stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Deanna, Thank you for taking the time to share about your recent stay with us. We are delighted to hear that you found our location convenient and appreciated our immaculate accommodations with relaxing bedding. We are also glad you enjoyed the amenities, particularly the inviting indoor pool. That said, we value your feedback regarding the water pressure and temperature, and we will address these concerns appropriately to enhance your future stays with us. We look forward to welcoming you back to exceed all of your expectations.Best Regards,Steven ColliersGeneral Manager

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a good location near to the centre of Nashville. There is a shuttle bus into town but we walked back and it only took about 15 minutes. There is a large car park which was useful. The hotel itself though was a bit run down and our room felt like it was in a bunker - extremely dark, no carpets, very basic. The decor is the whole hotel was very tired and the room was not at all clean - lots of hairs that definitely weren’t ours! The pool is a useful addition but quite cool and again, not that clean - clumps of hair and white lumps shooting out of the water filter. Breakfast was good and staff there friendly and helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Jennifer, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the cleanliness issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. With that being said, we appreciate your positive comments. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Best Regards,Steven ColliersGeneral Manager

4/10 Poor

Coley

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the cleanest - my husband saw a cockroach at breakfast. Front desk was not helpful or friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Coley, Thank you for taking the time to evaluate our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We are also sorry our staff was not as responsive as they should have been in working to address your specific concerns. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024
Response from General Manager on Apr 17, 2024
Dear Joshua, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your excellent rating. We are thrilled to know you enjoyed your stay with us and that we exceeded your expectations. It was a pleasure to host you, and we look forward to welcoming you back soon. Best Regards,Steven Colliers,General Manager

8/10 Good

Jim

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jim, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Comfort Inn & Suites Nashville Downtown - Stadium look forward to your next visit. Best Regards,Steven ColliersGeneral Manager

2/10 Terrible

Malgorzata, Rolling Meadows

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
our room had a huge leak on thw ceiling tht was patched but i should not have to stay in the room that is not ready; shower door was unlevelwd and kept opening up; overall didnt feel coY of inviting and i could not wait to leave
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Malgorzata, Thank you for the honest evaluation. Please accept our apologies for the difficulties you experienced with the leakage issues in your room and for the inconvenience this caused. We will look into this to analyze this maintenance concern and make any necessary improvements so we are well-poised to serve you in the future, and we are grateful for your patience. Thank you once more for choosing us, and we hope to see you again so we can provide you with the seamless, outstanding experience you deserve.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Denise S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a great place and comfortable. Breakfast was always great and worth getting, lemon water in lobby with convenient coffee and extra plates and food ware was Extra thoughtful. This place made me feel like we were at a resort. I would most definitely recommend and stay again here. The only thing we were disappointed about was the guitar shaped pool looked a little outdated And so it wasn’t a great picture opportunity.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Denise, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your kind review. We are glad to know that you had a perfect stay and that our well-kept property and delicious food and beverages exceeded your expectations. Thank you again for recommending us to future guests, and we are excited about your next visit.Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Tammy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We hardly had any hot water. On our last day there, luckily we were all showers but we ended yup having no water. We couldn't even flush the toilet
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Tammy, Thank you for taking the time to provide us with your feedback. We are sorry for the inconvenience you experienced due to the lack of hot water and the unexpected water outage during your stay. We certainly understand your disappointment and the frustration you must have felt. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope the rest of your stay was enjoyable and that we will have another opportunity to provide you with the exceptional experience we are known for.Best Regards,Steven ColliersGeneral Manager

8/10 Good

Cheryl

Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Cheryl, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Comfort Inn & Suites Nashville Downtown - Stadium. We look forward to serving you again in the future.Best Regards,Steven Colliers,General Manager

8/10 Good

Sharleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and shuttle driver parked in handicap spot daily and they had no sign in their car a dumpster was sitting in another handicap spot and a pylon in another spot so their was absolutely no handicap spots for anyone needing one. Breakfast was horrible. Waffle mix was stale and sausage gravy had no sausage in it. Scrambled eggs were runny.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Sharleen, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered with the parking and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We are also sorry for not meeting your expectations with the breakfast. We will share your comments with our breakfast team to improve our guest experience. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Best Regards,Steven Colliers,General Manager

8/10 Good

Sierra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool area looks like it could use tlc. Could be cheaper for one night
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Sierra, Thank you for sharing your feedback regarding your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium. While we are delighted to hear that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to the overall guest experience. We appreciate your sentiments regarding pricing and look forward to welcoming you back the next time you are in the area.Best Regards,Steven Colliers,General Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a good value. Short walk across the John Seigenthaler Pedestrian bridge and you are in the heart of the downtown Nashville. Highlights of this property are clean rooms, a guitar shaped pool, hot breakfast buffet, and the proximity to downtown attractions. Front desk staff is a bit abrupt and short with guests. Matter-of-fact attitude is most likely necessary with the location next to the stadium. The advantage to this is that check-in is quick and no nonsense. The hidden gem is the staff you seldom see. The housekeeping and facilities staff are kind, helpful, and patient. The staff that attend breakfast stay out of the way and yet are always there when something is needed. The need for sound insulation is noticeable. Highway noise from rooms on the interstate side is quite present and little relief from boisterous guests in the hallway. Multiple entrances/exits with a room key was convenient for getting around and parking close to rooms. Fair value for what you get.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Richard, Thank you for sharing your feedback regarding your recent stay at Comfort Inn & Suites Nashville Downtown - Stadium. We are delighted to hear that you found our proximity to downtown Nashville convenient for your travel plans. It is also wonderful to know that you enjoyed our spotless accommodations, indoor pool, and delicious breakfast offerings. However, we sincerely apologize for the inconvenience you encountered with the unsatisfactory attitude displayed by our associates and the noise disturbances. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Best Regards,Steven Colliers,General Manager

4/10 Poor

Ashlea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the shuttle to downtown. Didnt have hot water and windows were small. The pool didnt look clean had things floating in it
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Ashlea, Thank you for being a guest and sharing your evaluation. We are sorry for the inconvenience you had due to the lack of hot water. We appreciate you relaying this and assure you this was an isolated instance. Furthermore, we apologize for the disappointment you had when you could not experience a refreshing swim. Your comments about the upkeep of the pool will be discussed with the appropriate department so that this is not repeated. On a positive note, we are glad you found our shuttle service convenient for your travel plans. Your business is valued, and we hope we can welcome you again for the seamless stay you expected.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Tanis

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Tanis, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to Comfort Inn & Suites Nashville Downtown - Stadium. Best Regards, Steven Colliers General Manager

10/10 Excellent

Debra, GOLDEN VALLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing. Nice clean hotel..great breakfast. But do Wish there was a jacuzzi out by pool
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Debra, Thank you for staying with us! We appreciate you mentioning our excellent service and spotless property. It is also fantastic to read you loved our delicious breakfast. We value you comments regrading the jacuzzi and have taken note of them. Thank you again for your review. We look forward to your next stay at Comfort Inn & Suites Nashville Downtown - Stadium.Best Regards,Steven ColliersGeneral Manager

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a concert. Staff were all very nice. Hotel was clean and modern. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Angela, Thank you for choosing Comfort Inn & Suites Nashville Downtown - Stadium and for your fantastic review. We love our location across the street from Nissan Stadium. Whether you are here for a game, a concert, or to explore Downtown Nashville, you are in the right place! Further, we are happy you enjoyed our comfortable rooms and friendly staff. Thank you also for recommending us to fellow travelers, and we look forward to your next visit soon. Best Regards,Steven ColliersGeneral Manager

8/10 Good

Jonathan

Travelled with partner
Liked: Staff & service
No hot water in restroom sink hot water in shower was limited
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Jonathan, Thank you for evaluating your recent stay with us. We apologize for the lack of hot water in your room. We understand your frustrations and are grateful for your patience. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. We truly appreciate your business and hope you will come back and stay with us again soon.Best Regards,Steven ColliersGeneral Manager

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, staff could of cared less.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Richard, Thank you for being our guest and for the feedback. We apologize for the lack of hot water and regret the inconvenience it caused. Your feedback is invaluable, and we are committed to addressing these issues to ensure a more pleasant experience for all our guests. Also, we are sorry Thank you again, and we hope you will consider us again the next time you are in the area.Best Regards,Steven ColliersGeneral Manager

6/10 Okay

Juli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem that we had was there was no window in our room. I mean there was a window but it was like 2‘ x 1‘ and it was so high up you couldn’t see out of it I felt confined and dark.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Juli, Thank you for taking the time to share your thoughts. While we are glad you liked some aspects of your stay, but we are sorry for not meeting your expectations regarding the window in your room. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Best Regards,Steven Colliers,General Manager

10/10 Excellent

Joanne marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very friendly place all the people were very nice and very clean and the ride to downtown with a bonus
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Ms. Marie, Thank you for the outstanding review of your stay at Comfort Inn & Suites Nashville Downtown - Stadium. We are thrilled to read that you thoroughly loved our well-kept property along with the exceptional service from our devoted associates and could take advantage of our shuttle services. We are glad you had a great stay and hope you will come back for another game or just to explore on your next visit to Nashville.Best Regards,Steven Colliers,General Manager