Dear Luis,I regret that these items prevented your recent stay from being perfect but appreciate your candid feedback. This is important so that we can continuously improve our services standards and amenities. We hope to have the opportunity to welcome you back in the future and deliver a 5-start experience.Maria HamiltonGeneral Manager

Dear Thalia,Thank you for sharing for your feedback on your recent stay with us at Inn on Fifth - we hope you enjoyed the in-room dining if you were able to experience it. We hope to welcome you back for another 5-star stay soon!Maria HamiltonGeneral Manager

Dear Joseph,Thank you for your recent stay with us and sharing this review highlighting our premium location on 5th Avenue in old Naples as well as the great work our team does to keep our property looking pristine. I regret that we were unable to exceed your expectations for your stay and appreciate you sharing this feedback so we may continuously improve our service and standards. It would be our pleasure to welcome you back in the future and during your next stay highly recommend our gorgeous Club Level Suites that include a complimentary continental breakfast each morning in the central lounge, as well as other refreshments throughout the day.Maria HamiltonGeneral Manager

Dear Leonid,Thank you for sharing your review of your recent stay with us. We hope you were able to enjoy all of the amazing amenities our hotel has on offer like our rooftop pool and gorgeous Club Suites. We hope to welcome you back for another 5-star stay soon!Maria HamiltonGeneral Manager

Dear Edward,Thank you for your kind review of your recent stay with us - we are glad to know it exceeded your expectations. Our team truly is one of a kind and goes above and beyond to create an experience that is unique and memorable for all of our guests. We look forward to welcoming you for another unique experience and 5-star stay soon!Maria HamiltonGeneral Manager

Dear Tammie,I'm disappointed to know that your recent stay failed to meet your expectations. The Naples Theatre, adjacent to our hotel, is undergoing a renovation that is expected to be completed in the near future - however I regret the disturbance this caused during your stay and that you were not notified ahead of time. Our team has reached out with contact information if you would like to discuss further and we hope to be able to welcome you back in the future for the 5-star experience we strive to deliver.Maria HamiltonGeneral Manager

Dear Alexander,Thank you so much for your 5-star review! We are you glad you had a great stay and hope you got to enjoy the luxurious, shopping, dining, and experiences just steps away on historic 5th Avenue. We will be ready to greet you again soon for another excellent stay.Maria HamiltonGeneral Manager

Dear Douglas,It is wonderful to know that your recent stay was exceptional and that you were able to enjoy the amenities both on property and in the surrounding area. Thank you for sharing your feedback about our wonderful and dedicated staff - we will be sure to pass along to them. Please visit us again soon for another exceptional 5-star stay!Maria HamiltonGeneral Manager

Dear Joey,Thank you for sharing your wonderful experience at our beautiful property. I am glad you were able to enjoy our central location just steps from luxurious dining and shopping as well as a few short minutes from the pristine Naples Beach. Our valet team was happy to be of service and is always happy to escort guests around town and provide beach chairs, umbrellas, and towels for our guests to enjoy at the beach. We look forward to seeing you back with us and delivering another 5-star stay!Maria HamiltonGeneral Manager

Dear Vernon,Thank you for sharing that your recent stay with us exceeded your expectations - we take pride in providing that experience for each and every guest that chooses to stay with us. We hope you got to relax next to our beautiful rooftop pool and look forward to welcoming you back for another 5-star stay the next time you are in Naples.Maria HamiltonGeneral Manager

Dear Andre,It is a pleasure to know your stay at Inn on Fifth exceeded your expectations and you were able to enjoy our perfect location in the center of old Naples, steps from some of the finest dining and shopping on offer. We look forward to welcoming you back for a future stay and delivering another 5-star experience!Maria HamiltonGeneral Manager

Dear Chris,It is truly a pleasure to have had you with us and are happy that you had an overall enjoyable experience with our premium location and excellent staff. We greatly appreciate your feedback and have communicated this with our entire team so we may improve our services and standards. We do clean our common areas and focus on providing a pristine level of cleanliness so we will absolutely address the floor condition. We have brought the concerns about water pressure to our maintenance team so that it can be addressed. We truly hope to have the opportunity to welcome you again so we may deliver an experience that exceeds your expectations.Maria HamiltonGeneral Manager

Dear Celine,It is wonderful to know that your stay at Inn on Fifth exceeded your expectations. Our service team is committed to getting to know our guests to provide a truly unique experience so I will be sure to share your glowing review with them. It is great to know you enjoyed our pool view rooms as well - the natural light is beautiful throughout the day. We look forward to welcoming you again soon on your next visit to Naples and delivering another 5-star stay!Maria HamiltonGeneral Manager

Dear Nelson,We greatly appreciate your feedback and glad you were overall satisfied with your stay. We hope to be able to welcome you back in the future and you are able to enjoy more of our wonderful amenities on the property. We have shared contact information with you and welcome the opportunity to discuss your experience further.Maria HamiltonGeneral Manager

Dear Stephanus,Thank you for sharing your positive experience and we are so glad you enjoyed our location in the heart of old Naples. We look forward to welcoming you back for another 5-star stay!Maria HamiltonGeneral Manager

Dear James,We are so glad to hear you enjoyed your time with us and our inviting location. Just steps from the most luxurious dining, shopping, and experiences on offer in old Naples, Inn on Fifth is the perfect home base for a vacation and our beautiful rooftop pool provides an excellent getaway from the hustle and bustle. We focus on connecting with each guest so we may deliver exceptional service with personalized touches to create a one of a kind experience and hope to welcome you back again soon for another 5-star stay!Maria HamiltonGeneral Manager

Dear Robert,Thank you for your kind review and once again choosing our beautiful hotel for your stay in the center of old Naples. Our team strives to go above and beyond to deliver a memorable experience for our guests and welcoming returning guests makes our day! It is a pleasure to know our Guest Service team provided premium service and that they were able to remedy that issue for you. We appreciate your continued loyalty and look forward to welcoming you back soon!Maria HamiltonGeneral Manager

Dear Vernon,Thank you for sharing that your recent stay with us exceeded your expectations - we take pride in providing that experience for each and every guest that chooses to stay with us. We hope you got to relax next to our beautiful rooftop pool and look forward to welcoming you back for another 5-star stay the next time you are in Naples.Maria HamiltonGeneral Manager

Hello Jose,We are thrilled to see this perfect review regarding your recent stay with us! We strive to create genuine connections with each of our guests for a truly personalized experience. We have an assortment of amenities on site such as our rooftop pool courtyard, our spa, beach gear and much more to make the most of your experience with us. Thank you for taking the time to share your feedback as it is greatly appreciated and will be shared with our entire team. We look forward to welcoming you again soon and delivering another memorable experience!All the best,Alex BrowereDirector of Guest Services

Dear James,Thank you for your stellar review for your recent stay with us. We hope you were able to enjoy the numerous amenities our hotel has to offer and take advantage of our premium location in the heart of old Naples. We look forward to welcoming you back for another 5-star stay soon!Maria HamiltonGeneral Manager

Dear Gregory,Thank you for taking the time to share this review regarding your recent stay with us. We aim to deliver exceptional experiences for all our guests and we are displeased to know you stay with us was anything less than wonderful. Your feedback is greatly appreciated and will be shared with our entire team. As we are located in the heart of downtown old Naples, there is an abundance of activities just steps away from our entry. We also have a rooftop pool courtyard, Spa, beach equipment and more which I hope you may have had some time to experience. I truly hope we are able to welcome you again on your next visit to Naples so we may deliver an experience that exceeds your expectations.Sincerely,Alex BrowereDirector of Guest Services

Hello!Thank you so much for sharing this great review! We are delighted to know you had a wonderful experience with us and that our team delivered excellent service. Traveling with young ones is always an adventure and we are pleased that we were able to to accommodate your needs. Hopefully the Florida weather encouraged relaxation time at our rooftop pool courtyard or to explore all that charming 5th Avenue has to offer. Thank you again for taking the time to share this review and we look forward to welcoming you again soon!All the best,Alex BrowereDirector of Guest Services

Hello!Thank you for sharing this wonderful review! We strive to deliver exceptional experiences with genuine service for each and every guest. We are delighted to know our team provided a memorable stay and this will be shared with our entire team. We hope you were able to take advantage of our location in the middle of 5th Avenue and explore charming old Naples! Thank you again for taking the time share this review and we look forward to welcoming you again on your next visit to Naples!

Dear Cari Ann,It is a pleasure to know that your recent stay exceeded your expectations and that you were able to enjoy our premium location in the center of old Naples on 5th Avenue. We truly hope to have the opportunity to welcome you again so we may deliver another 5-star stay!Maria HamiltonGeneral Manager

Dear Edward,Thank you for taking the time to share this review! We greatly appreciate this feedback and are pleased to know you enjoyed your stay with us. We have an elegantly designed property to create a one of a kind experience. I do apologize regarding Expedia and the issues you have encountered regarding your VIP standing with them. Hopefully you were able to take advantage of our premium location on 5th Avenue to explore downtown old Naples and create new memories during your stay with us! We look forward to welcoming you again soon. All the best,Alex BrowereDirector of Guest Services

Hi Elena,Thank you for taking the time to share this fantastic review regarding your recent stay with us. We aim to deliver memorable experiences with exceptional service and we are pleased to know we delivered a wonderful experience. We have a beautifully designed hotel and guest rooms that are only supplemented by our premium location. As we are in the heart of charming old Naples, we are just steps away from elegant dining, shopping, galleries, and of course the Gulf of Mexico so there is attractions for everyone. Thank you again for sharing your experience and we look forward to welcoming you again soon on your next visit to Naples!All the best,Alex BrowereDirector of Guest Services

Hello Giovanni,Thank you for sharing this great review! Your feedback is greatly appreciated and it is a pleasure to know we delivered a terrific experience during your time with us. Our location in the heart of charming 5th Avenue allows us to have terrific access to delicious dining, beautiful shopping, the Naples beach and much more! It is great to know you were able to experience all that downtown has to offer and we look forward to welcoming you again soon!All the best,Alex BrowereDirector of Guest Services

Hello!Thank you for taking the time to share this perfect review! Your feedback is greatly appreciated and will be shared with our entire team. It is a pleasure to know we delivered a memorable experience for you and that our team executed exceptional services. We look forward to welcoming you again soon and delivering another experience that exceeds your expectations!All the best,Alex BrowereDirector of Guest Services

Hello Lynn,Thank you so much for taking the time to share this review regarding your recent stay with us. We love to see these comments highlighting our team members and their service! Zuzana, Michael, Carmen Jose and Jeremiah will all be so thrilled to know they were a memorable part of your stay. However, I sincerely apologize about the interaction with housekeeping on the day of departure and how this impacted your overall experience. This has been communicated with our Director of Housekeeping to ensure this is addressed. We hope to welcome you again on your next visit to Naples so we may deliver an experience that exceeds your expectations. All the best,Alex BrowereDirector of Guest Services

Hi Jonathan,Thank you for taking the time to share this review about your recent stay with us! Your feedback is greatly appreciated and will be shared with our entire team. We strive to deliver exceptional experiences and it is a pleasure to know we accomplished that during your time with us. I hope you were able to enjoy the Florida weather and relax at our rooftop pool, as well as explore downtown old Naples on 5th Avenue. We hope to welcome you again soon during your next trip to Naples!All the best,Alex BrowereDirector of Guest Services

Hello Amaury,We are so grateful to see this wonderful review! Your feedback is greatly appreciated and will be shared with our entire team. It's a pleasure to know we delivered an experience that exceeded your expectations. Our team will be delighted to know we provided exceptional service during your time with us and we look forward to welcoming you again soon!All the best,Alex BrowereDirector of Guest Services

Hi Lisa,We love to see these perfect reviews! Thank you so much for taking the time to share this feedback regarding your recent stay with us. It's wonderful to know our team delivered excpetional service and went above and beyond during your time with us. It's also great to know you took advantage of our location and were able to explore 5th Avenue! We look forward to welcoming you again on your next visit to Naples!All the best,Alex BrowereDirector of Guest Services

Hello Mr. Grand,Thank you for sharing this fantastic review! Your feedback is greatly appreciated and will be shared with our entire team. We are pleased to know our team delivered an exceptional experience during your stay with us. Our team works diligently to create one of a kind experiences for our guests and they will be thrilled to know they were a memorable part of your stay. We look forward to welcoming you again in the future and delivering another wonderful experience.All the best,Alex BrowereDirector of Guest Services

Hello Brad,Thank you so much for sharing this wonderful review! Your feedback is greatly appreciated and these comments will be shared with our entire team. It is a pleasure to know our team delivered premium service and was a memorable part of your stay. Our location in the heart of 5th Avenue only adds to our incredible atmosphere and allows walking access to elegant dining, shopping art galleries, and much more! Thank you again for sharing this review on your recent stay with us and we look forward to welcoming you again soon!All the best,Alex BrowereDirector of Guest Services

Hi Watson,Thank you greatly for sharing this wonderful review! It is a pleasure to know you had a wonderful experience with us during your time in Naples. This feedback is sincerely appreciated and will be shared with our team. We look forward to seeing you again soon during your next visit to Naples and delivering another memorable experience!All the best,Alex BrowereDirector of Guest Services

Hello Joel,Thank you for this positive review and spending the time to share it! Your feedback is greatly appreciated so we may continuously improve our services and standards. We have a great team here that really focuses on connecting with our guests and delivering above and beyond services. As our property is located in the middle of charming 5th Avenue in downtown old Naples, I hope you were able to explore the beautiful area and absorb the wonderful Florida weather. I hope we are able to welcome you again so we may deliver a truly memorable experience.All the best,Alex BrowereDirector of Guest Services

Dear Charles,Thank you for taking the time to share this review regarding your stay with us. I am sorry to hear that your stay was anything less than wonderful. These comments will be shared with our team so we may ensure we continuously improve our services and standards. Our team strives to deliver exceptional experiences and we truly hope to have the opportunity to welcome you again so we may deliver an experience that exceeds your expectations.Sincerely,Alex BrowereDirector of Guest Services

Dear Christophe,We greatly appreciate your review and the time you took to share this. Your feedback will be communicated with our entire team to ensure this is addressed. This experience is not the service we hold our standards to as we aim to create genuine connections and personal experiences for each of our guests. I truly hope we are able to welcome you once more so we may deliver an experience that exceeds your expectations.Sincerely,Alex BrowereDirector of Guest Services

Dear Delaney,We greatly appreciate you taking the time to share this feedback on your recent stay with us so we may continuously improve our services and standards. I am displeased to know your stay was anything less than wonderful as we aim to deliver exceptional experiences for all our guests. Hopefully you were at least able to take advantage of our prime location and explore all that charming downtown Naples has to offer. I hope we are able to welcome you again in the future so we may deliver an experience that exceeds your expectations.Sincerely,Alex BrowereDirector of Guest Services

Good morning!These reviews are what make our day! It's a pleasure to know your stay with us exceeded your expectations and this will be communicated with our entire team. Our beautiful tree in the center of our lobby is a grand tradition that captivates all. As you can see, we love the holidays here! Our rooftop pool is a wonderful oasis in the heart of downtown old Naples and the fantastic cocktails and welcome drinks only add to the special experience. We greatly appreciate this feedback and your time sharing it. We look forward to welcoming you again soon on your next visit to Naples and delivering another grand experience!All the best,Alex BrowereDirector of Guest Services

Good morning Ana!Thank you for spending the time to share this fantastic review! We are thrilled that you chose us for your special anniversary stay and it's a delight to know we delivered an exceptional experience. Our team loves to celebrate these special occasions and this feedback will be shared with our entire team. We look forward to welcoming you again in the future on your next visit to Naples!All the best,Alex BrowereDirector of Guest Services

Hi Judith,We are so grateful for this perfect review! Your feedback is greatly appreciated and will be shared with our entire team so they know the impact they made on your stay. Our boutique and luxurious design adds a sense of elegance and charm which truly separates us among the rest on 5th Avenue. We are pleased to know you enjoyed your time with us and that our team delivered an exceptional experience. We look forward to welcoming you again in the future on your next visit to Naples!All the best,Alex BrowereDirector of Guest Services

Hello Steven,We are so grateful for this review and greatly appreciate your time sharing this feedback. We are happy to know you enjoyed your stay with us and that you had a memorable experience. I hope you were able to take advantage of our beautiful location in the heart of old Naples on 5th Avenue and explore the charming area. We look forward to welcoming you again soon!All the best,Alex BrowereDirector of Guest Services

Hello Alice,Thank you for taking the time to share this wonderful review on your recent stay with us! Your feedback is greatly appreciated and will be shared with our entire team. We are pleased to know you enjoyed your stay with us and that our team delivered an exceptional experience. We look forward to welcoming you again in the future on your next visit to Naples!All the best,Alex BrowereDirector of Guest Services

Hello John,We greatly appreciate this review and thank you for taking the time to share this regarding your recent stay with us. Our team strives to deliver exceptional experiences and they will be happy to see that we acheived this during your time with us. I hope you were able to unwind at our rooftop pool or the Spa here, as well as explore 5th Avenue and the attractions just steps away. Although we are lcoated in the heart of stunning 5th Avenue, we alos have great access to the beach and provide beach chairs, umbrellas and towels to simplify going to the beautiful white sandy Gulf of Mexico. We look forward to welcoming you again soon and hope you have a merry holiday season!All the best,Alex BrowereDirector of Guest Services

Dear Mikhail,We greatly appreciate your feedback and time sharing this review so that we may communicate with our team and improve our services. These comments have been shared with our appropriate departments so we can address this. I'm disappointed to know your stay with us did not exceed your expectations as we strive to deliver exceptional experiences. I hope you were able to enjoy some of our amenities such as the rooftop pool, spa or take advantage of our unbeatable access to explore 5th Avenue. Our team hopes to be able to welcome you again on your next visit to Naples so we may deliver a true Inn on Fifth experience that exceeds your expectations.Sincerely,Alex BrowereDirector of Guest Services

Hi Katherine,We love seeing these great reviews and thank you so much for taking the time to share this. As we are located in the heart of charming downtown old Naples on 5th Avenue, I hope you were able to explore all the fun activities just steps away such as the Gulf of Mexico. We are pleased to know you enjoyed your stay with us and that our team delivered an exceptional experience. We look forward to welcoming you again in the future on your next visit to Naples and delivering another memorable experience!All the best,Alex BrowereDirector of Guest Services

Dear Susan,We greatly appreciate your feedback so that we may address these comments to continuously improve our services and standards. We strive to deliver exceptional experiences for all our guests and this level of service is certainly not to our standard. I am disappointed to know your stay was anything less than wonderful. We have shared these comments with the appropriate departments so that we can improve and prevent these comments going forward. Our Blu pool bar is open until 8pm for beverages and we offer room service through Ocean Prime after 4pm. We are also addressing the AC comments as we are in the process of upgrading our system. The fan will turn off once the room temperature meets the desired setting on the thermostat in the room to maintain the proper temperature. However, I apologize that it was unsatisfactory and we will be looking into this to ensure we deliver the best experience possible. I am happy to know you were able to explore 5th Avenue as we have a great location in the heart of downtown old Naples. We truly hope to be able to welcome you once more so we may deliver an experience that exceeds your expectations.Sincerely,Alex BrowereDirector of Guest Services

Hello Sharon,Thank you for taking the time to share this review and we greatly appreciate your feedback. We are happy to know you enjoyed your time with us and that you were able to take advantage of our location! We are within walking access wonderful attractions such as elegant dining and shopping, and of course the beautiful Gulf of Mexico! Although our relaxing rooftop pool is a nice oasis to unwind in the center of downtown old Naples as well. I do apologize about the umbrella comment and we are actively pursuing options to acquire new and enhanced umbrellas for the property to improve our guest experience. Thank you again for your review and we look forward to welcoming you again in the future on your next visit to Naples!All the best,Alex BrowereDirector of Guest Services