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Reviews of East Pier Hotel

3.5 out of 5
East Pier Hotel
50 Nelson Quay, Ahuriri, Napier

Reviews

9.4

Exceptional

Rating 10 - Excellent. 183 out of 259 reviews" "
Rating 8 - Good. 66 out of 259 reviews" "
Rating 6 - Okay. 6 out of 259 reviews" "
Rating 4 - Poor. 4 out of 259 reviews" "
Rating 2 - Terrible. 0 out of 259 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception on Apr 2, 2024
Thats great - thank you Phillip - look forward to welcoming you back! Kind regards team at East Pier Hotel

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful and a grate location.
Stayed 2 nights in Mar 2024
Response from Reception on Mar 24, 2024
Wonderful Jason - we do hope you are able to visit us again one day soon. Kind regards, team at East Pier Hotel

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception on Mar 14, 2024
Wonderful thank you Jeremy. Kind regards, team at East Pier Hotel

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception on Mar 14, 2024
Thank you Anita - hope to see you again soon. Best regards, team at East Pier Hotel

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, attractive accommodation in an excellent location right next to the sea. Lovely views and fast access to walking/cycling trails. Rooms are clean and attractive. All have a balcony. We did not eat at the hotel as there are many good, local options. It is a good price point and works well for visiting area attractions if you have a car.
Stayed 3 nights in Mar 2024
Response from Reception on Mar 14, 2024
Thank you for taking the time to review your stay with us - we do hope to see you again in the future. Best regards, team at East Pier Hotel

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lovely sea views. Rooms are well appointed. Restaurant is quite up market for a hotel.
Stayed 2 nights in Mar 2024
Response from Reception on Mar 14, 2024
Hi Sharon - thank you for your lovely comments and we look forward to welcoming you back. Kind regards, team at East Pier Hotel

10/10 Excellent

Marietta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed new and so clean. Beds were very comfortable.
Stayed 1 night in Feb 2024
Response from Reception on Mar 14, 2024
Lovely review thank you Marietta - we do hope you travel back this way one day soon. Kind regards, team at East Pier Hotel

10/10 Excellent

rolf

Stayed 4 nights in Feb 2024
Response from Reception on Mar 24, 2024
Thank you - hope to see you again soon. Kind regards team at East Pier Hotel

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location walkable into Napier
Stayed 2 nights in Feb 2024
Response from Reception on Feb 20, 2024
Hi David - thank you for reviewing your stay with us and hope to see you again soon. Kind regards, team at East Pier Hotel

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception on Feb 12, 2024
We are glad you enjoyed your stay - hope to see you again soon. Best regards, team at East Pier Hotel

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice, there was not enough toilet paper or towels, as well as needing to ask for more, the book with instructions was hard to read due to being old and it would be more convenient if the room had a sink. Also the sliding door in the bedroom was covered in seagull poo, didn’t make for viewing out, also the guests down below in the restaurant early were extremely loud, difficult to sleep through, overall a good stay
Stayed 2 nights in Feb 2024
Response from Reception on Feb 7, 2024
Hi Alana thanks for taking the time to review your stay at our hotel. Sorry to hear about the poop - we do our utmost to ensure they are cleaned for your viewing but sometimes it happens after we have cleaned. Hope to see you again one day. Best regards, team at East Pier Hotel

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying & I cant fault the place. Will be a go to everytime we stay in the Hawke’s Bay now. Love the location, is very handy with a 2 year old, is a safe place away from the road and beach is literally right there.
Stayed 2 nights in Feb 2024
Response from Reception on Feb 5, 2024
Thats so nice to hear thank you Nadia and we look forward to welcoming you back. Best regards, team at East Pier Hotel

10/10 Excellent

jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 3 nights in Jan 2024
Response from Reception on Feb 5, 2024
Thank you Jordan - hope to see you again soon. Best regards, team at East Pier Hotel

10/10 Excellent

Josiena

Stayed 1 night in Jan 2024
Response from Reception on Feb 5, 2024
Thank you!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception on Feb 5, 2024
Great thank you Carol! Best regards team at East Pier Hotel

10/10 Excellent

jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff were so friendly made us feel welcome
Stayed 4 nights in Jan 2024
Response from Reception on Feb 5, 2024
Hi Jordan - thank you for your lovely review and we look forward to welcoming you back again soon. Kind regards, team at East Pier Hotel

8/10 Good

Pim

Stayed 1 night in Jan 2024
Response from Reception on Feb 5, 2024
Hi there - thank you for your lovely review hope to see you again soon. Kind regards team at East Pier Hotel

8/10 Good

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reception on Feb 5, 2024
Thanks AJ - hope to see you again one day soon. Kind regards, team at East Pier Hotel

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay, very nice staff, rooms were good. Really nice area for my 2 year old to run around in the grassy area and beach very close by. Will be coming back 🙂
Stayed 1 night in Dec 2023
Response from Reception on Feb 5, 2024
Thanks Nadia for coming to stay and your lovely review. See you again soon. Best regards, team at East Pier Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
helpful and friendly staff,greatlocation
Stayed 3 nights in Nov 2023
Response from Reception on Jan 2, 2024
Thank you Alan - look forward to seeing you again soon.. Best regards team at East Pier Hotel

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Perfectley located and clean. Great restaurant. Very friendly staff.
Stayed 1 night in Nov 2023
Response from Reception on Jan 2, 2024
Hi Katie - thats great to hear that you had a pleasant stay and we look forward to welcoming you back one day soon. Kind regards, team at East Pier Hotel

8/10 Good

Hayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on Jan 2, 2024
Hi Hayden - thank you for great feedback, see you again soon!. Kind regards team at East Pier Hotel

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean modern accommodation. everything you need.
Stayed 1 night in Oct 2023
Response from Reception on Oct 22, 2023
Wonderful thanks Rob - hope to see you again soon. Best regards team at East Pier Hotel

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on Oct 22, 2023
Awesome Holly - thank you! Kind regards, team at East Pier Hotel

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on Oct 22, 2023
Hi Joey - thats great to hear thank you. Hope to see you soon. Best regards team at East Pier Hotel

10/10 Excellent

Samantha

Stayed 1 night in Sep 2023
Response from Reception on Oct 22, 2023
Thanks Samantha - look forward to welcoming you back. Kind regards, team at East Pier Hotel

8/10 Good

Laryssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Clean.
Stayed 1 night in Jul 2023

8/10 Good

Jeanette

Liked: Cleanliness, staff & service
Good quiet location.
Stayed 2 nights in Jul 2023

4/10 Poor

Barry

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was part of a large group, staying , they closed the bar at9.20pm on a Saturday night! No negotiations, not one more drink, just shut the bar! Terrible for a Hofel!
Stayed 1 night in Jun 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Reception on May 30, 2023
Thanks Sophie for taking the time to review your stay with us - hope to see you back one day soon. Best regards, team at East Pier Hotel

10/10 Excellent

Julleen

Stayed 1 night in Feb 2023

10/10 Excellent

Bronwyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. Comfortable bed. Beautiful views Excellent food.
Stayed 2 nights in Jan 2023
Response from Reception on Feb 5, 2023
Thank you Bronwyn and we look forward to welcoming you back. Kind regards, team at East Pier Hotel

10/10 Excellent

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot overlooking the harbor awesome sea views. Had two breakfasts and one dinner. The food was very good.
Stayed 2 nights in Jan 2023
Response from Reception on Jan 23, 2023
Thats so great to hear, thank you Maxwell! Hope to see you soon. Best regards, team at East Pier Hotel

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area that's still relatively close to the city. Rooms are clean and tidy. Plenty of parking.
Response from Reception on Jan 23, 2023
Hi Danny - thank you for taking the time to review your stay with us and look forward to welcoming you back again. Kind regards, team at East Pier Hotel

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Love staying in the area, it's quiet and relaxing
Stayed 1 night in Jan 2023
Response from Reception on Jan 23, 2023
Hi Alan - it is a lovely area isnt it? Hope to see you again one day soon. Kind regards, team at East Pier Hotel

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, would recommend to my friends.
Response from Reception on Jan 23, 2023
Hi Stephen - thank you for your recommendation and hope to see you again soon. Best regards, team at East Pier Hotel

10/10 Excellent

Bronwyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stunning outlook from room. Very friendly helpful staff upon check in.
Response from Reception on Dec 1, 2022
Thank you for your kind words Bronwyn - look forward to seeing you again in the future. Kind regards, team at East Pier Hotel

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Napier is a beautiful town and East Pier Hotel was a great location to stay. Good car parking and right on the water, which allowed us to explore the region.
Stayed 3 nights in Sep 2022
Response from Reception on Oct 3, 2022
Hi Matthew we are glad you enjoyed your stay with us and Napier. Hope to see you again soon. Kind regards, team at East Pier Hotel

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern comfortable accommodation
Friendly helpful receptionist. Great room very modern bathroom fully equipped spotless. good view and outside area to sit in on a sunny day.
Stayed 1 night in Sep 2022
Response from Reception on Sep 13, 2022
Thank you for taking the time to review your stay with us and hope to see you again soon. Kind regards, team at East Pier Hotel

10/10 Excellent

Jean

Stayed 1 night in Sep 2022
Response from Reception on Sep 13, 2022
Wonderful, thanks Jean. Best regards, team at East Pier Hotel

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought they had room service. It's not a big deal but we went out for drinks and to watch a game and I didn't have dinner. So when we got back to the room at about 11:00 I thought I could order room service and it's not an option.
Stayed 1 night in Jun 2022
Response from Reception on Jul 4, 2022
Hi Nikki - we sure do have free room service but this is only running when the restaurant is open. Hope that this doesnt deter you from staying with us again. Kind regards team at East Pier Hotel

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit of a mixed bag.
We booked a room that was a titled "Family Suite that has 2 bedrooms". It was for 3 of us including my elderly father. The room was not a suite, just 2 adjoining studio rooms with door between and no separate bedrooms. One thing that mostly decides if I like a place or not is the qualify of my sleep. My room my wife & were in, had 2 beds and a total of 8 pillows. These were all very fat pillows & as I would rather have a thinner pillow, (my Father thought the same), it was very uncomfortable trying to get some sleep. The beds are impressively thick, but offer little back support, so my back is suffering. The place has a restaurant & bar, apparently good, but we were shut out of it mid Sunday afternoon for staff training & the restaurant closed to guests for the night, (room service available). If you are running staff session on mixing cocktails & only a couple of guests left in the bar, why not offer a complementary cocktail. On returning to our rooms on day 2 (stayed 2 nights/3 days), found one of our rooms unserviced, they embarrassingly got it serviced, but failed to empty the bathroom rubbish bin. The privacy lock on our bathroom was broken. With no seperate bedrooms, I was unable to sit up late & watch sport on TV as I had hoped. I'm still trying to figure out a snacks charge on my bill which I've paid for. If I stayed there again (probably unlikely) I would just order 2 rooms seperately & get myself the very best room they had for myself & take my own pillow.
Stayed 2 nights in May 2022

4/10 Poor

Richard

Liked: Room comfort
Dissatisfied
Location and accommodation very good.However range of services such as room service not supplied and restaurant / Bar was poor. For hire Tarif was not justified
Stayed 2 nights in Feb 2022
Response from Reservations on Feb 22, 2022
Hi Richard - sorry to hear your room wasnt serviced thats disappointing as its not normal practice at all. We do hope this does not deter you from staying with us again in the future. Best regards, team at East Pier Hotel

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist on arrival was lovely. Pleasant to deal with. Room clean and smelt nice.
Stayed 1 night in Feb 2022
Response from Reservations on Feb 22, 2022
Hi Shirley - thank you for reviewing your stay with us and we do hope to see you again soon. Kind regards, team at East Pier Hotel

10/10 Excellent

Callum

Stayed 1 night in Feb 2022
Response from Reservations on Feb 22, 2022
Wonderful - thank you Callum and hope to see you again soon. Best regards, team at East Pier Hotel

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from our apartment with lots happening on the beach front. The staff were friendly and helpful. Would stay again.
Stayed 2 nights in Jan 2022
Response from Reservations on Jan 17, 2022
Hi Sue - we look forward to seeing you again too! Best regards, team at East Pier Hotel