Garden view

Reviews of Fairmont Mount Kenya Safari

5 out of 5
Fairmont Mount Kenya Safari
Mount Kenya, Nanyuki

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

HEZEKIEL

Stayed 3 nights in Dec 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting w luxury amenities.
Stayed 1 night in Oct 2023

10/10 Excellent

Teddy

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Apr 2019

8/10 Good

Sabra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect Easter at Mount
The place is really beautiful. The staff are very friendly and their services are efficient i had a problem with hot water and is was fixed in minutes. The fire place and hot water bottles at turndown was really good. I feel the food needed some improvement especialy breakfast. Also consider serving pork on different stations not same with the other foods.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyed our stay, a place of great character, with lots of special touches.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A privilege to be so close to the animals.
Stayed 1 night in Dec 2017

4/10 Poor

Rima

Liked: Cleanliness, property conditions & facilities, room comfort
Living on reputation-bad service
No doubt the grounds and our suite was wonderful, the fireplace was a lovely touch. There were too many small things that went wrong which ended up making it an annoying and bad experience. Breakfast team took at least 40 minutes after opening to get coffee, toaster etc going after announced opening time to the frustration of many clients who had outdoor activities planned. Apparently this establishment does not serve butter... just margerine. No coffee service.There was no quiet place for other clients who were drowned out by a large extremely noisy group. Details in the rather costly suite : one mattress had a dent in it compared to other mattress... making it a slopiey experience. My pan seared fish was raw...which I sent back. husband ate his dinner alone - new fish took half an hour. I left grumpy and disappointed. Could not get away sooner..
Stayed 2 nights in Jun 2017

10/10 Excellent

Nancy, Vermont, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary in every way
I stayed here 30 years ago. The heart and soul of the place remains intact, with exquisitely appointed rooms. This is one of the finest hotels in the world. Stay here if you can.

10/10 Excellent

Ian, Yorkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairmount Wow
The hotel was set in a fantastic area, the staff were fantastic & very helpful. Food was diverse which will suit many taists. There was plenty of space for kids to run around in. The rooms were fantastic, clean & well maintained. I will be going back again.

10/10 Excellent

Annabelle, Dubai, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Beautiful, historic building. The grounds are breathtaking and very well maintained with peacocks and other colourful birds wondering around. Lots of activities to choose from.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in Nanyuki!
Loved this place. Great rooms - comfy beds and fireplace. Fantastic bar and lounge area. Stunning grounds - golf course, pool, walking trails, and more. Would definitely recommend it while in Nanyuki.

8/10 Good

TIMOTHY, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic British rustic chic safari setting
The room was beautiful with 2 French doors overlooking the grounds and lawn. Nighttime service included turndown, lighted fireplace (if desired), and an old-style hot-water bottle as there is no central heating or cooling. I kept the French doors open at night for the pleasant air and the sound of distant birds and animals. Of particular note is the animal orphanage as part of the complex. Great experience to see, pet, and feed many of the animals while learning about the hotel's conservation efforts. Meals were bountiful, although dinner entrees, while fine, were not noteworthy.
Response from Daniel on Jun 16, 2016
Dear Timothy, Thank you very much for choosing Fairmont Mount Kenya Safari Club during your recent stay and more so for taking the time to post your feedback. It is always a pleasure to note that you loved the hotel setting. We are also delighted that you enjoyed your experience at the animal orphanage. We do hope that we will have the opportunity to host you at the hotel once again in the near future and look forward to it. Nils Axing, General Manager, Fairmont Mount Kenya Safari Club

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Already plotting a return
Stunning scenery
Response from Daniel on Jun 16, 2016
Dear Sir/Madam, Thank you for taking the time to post your review on Fairmont Mount Kenya Safari Club. We are very pleased to read your complimentary feedback regarding your recent stay with us. Your positive endorsement goes a long way to assure others of the experience to expect when visiting Fairmont Mount Kenya Safari Club. We look forward to welcoming you back in the not so distant future Best regards, Nils Axing General Manager, Fairmont Mount Kenya Safari Club

10/10 Excellent

Ashmi, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
We had just finished our hectic safari trio so staying here was completely relaxing holiday.
Response from Daniel on Jun 16, 2016
Dear Ashmi, Thank you very much for choosing Fairmont Mount Kenya Safari Club and more so for taking the time to post your feedback. We are very pleased to read your complimentary feedback regarding your recent stay with us after a hectic safari trip. We look forward to welcoming you back during your next visit to Kenya. Best regards, Nils Axing, General Manager, Fairmont Mount Kenya Safari Club

8/10 Good

Robert, Nairobi

Liked: Cleanliness, staff & service
Nice hotel but over-priced
A lot of things about this hotel are fantastic, particularly the staff and the setting. They have made some effort with renovations over the last few years but the room we stayed in (room 209) had some serious issues; you could hear the generator whenever it was running (including the siren to alert staff when it goes on/off), there was a very loud drip just outside the windows (it had been raining a lot) and the key card for the door failed on about 7 occasions (in a 24 hour period...). With the prices that are being charged we were INCREDIBLY DISAPPOINTED with the room, it really was scandalous.
Response from Daniel Mbaabu on Feb 12, 2016
Dear valued guest, Thank you for choosing Fairmont Mount Kenya Safari Club for your stay and taking the time to share your feedback and concerns which for us is paramount when it comes to work on improving our services and offerings. We are very sorry to note your concern regarding the generator sound from your room and the key card not working on about seven occasions. We have addressed the issue and have taken steps to ensure that this does not happen again. Thank you once again for sharing your experience with us and we hope to have a chance to welcome you back in a not too distant future. Best regards, Daniel Mbaabu, Digital Marketing Manager, Fairmont Hotels & Resorts, Kenya

10/10 Excellent

David, Morgantown, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the visit
The Resort mostly lived up to my expectations. The location was spectacular with Mount Kenya as a backdrop. The grounds are beautiful and meticulously maintained. The meals were superb. We enjoyed horseback riding, the wildlife orphanage, which surpassed my expectations, and safari to Olpejeta. My one gripe was that there was no wifi in the rooms. In this day and age, that should be a given, even at a resort.
Response from Daniel on Apr 16, 2016
Dear David, Thank you for choosing to stay with Fairmont Mount Kenya Safari Club and more so for taking the time to post your positive feedback. We have noted your concern regarding Wi-Fi in the rooms. Our connectivity across the wide footprint of the property is something we are working on finding a solution with our providers. Thank you once again for sharing your overall wonderful experience with us and we certainly look forward to welcoming you back in the not so distant future. Daniel Mbaabu, Digital Marketing Manager, Fairmont Hotels and Resorts

10/10 Excellent

paul, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mount Kenya
Fabulous place, could not have been nicer. We will go back.
Response from Daniel on Apr 16, 2016
Dear Paul, Thank you very much for choosing Fairmont Mount Kenya Safari Club for your stay and more so for taking the time to post your feedback. We highly value the positive feedback and look forward to welcoming you back in the not so distant future. Regards, Daniel Mbaabu, Digital Marketing Manager, Fairmont Hotels and Resorts, Kenya

10/10 Excellent

GG, Bangalore, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was perfect with the exception of very high rates for anything extra that you wanted - such as fishing or golf etc.
Response from Daniel on Jun 16, 2016
Dear GG, Thank you very much for choosing Fairmont Mount Kenya Safari Club for your stay and more so for taking the time to post your feedback. We appreciate your overall positive comments regarding your experience with us. We also note your comments regarding our rates for extras and we would like you to know that we shall look at this. We look forward to welcoming back soon. Best regards, Nils Axing, Fairmont Mount Kenya Safari Club

6/10 Okay

paul, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Staff willing but lack leadership
Wonderful room with view of Mt Kenya. Top of Mt often covered in cloud. Three of the 4 dinners we ate their were buffet. They seem to revert to buffet when they have more than 20 for dinner. They appear to need to enter every detail in one computer terminal which creates queue of waiters wait to enter details and not serving. The grounds are lovely although can appear like a prison. They are paranoid about guest security therefore don't expect to leave the hotel unless you are in a vehicle. Donot have a cottage near to the helicopters unless you want an early morning call as they fly guests to Mt Kenya. Sweetwaters is better.
Response from Daniel on Jun 16, 2016
Dear Paul, Thank you for taking the time to review in detail your stay at our property and most of all for sharing your concerns. We do pay lots of attention to all our guests commentaries, whether positive or negative as we believe this is the only real tool that allow us to constantly ameliorate our service and offerings. We take note of your comments regarding the grounds and security. Our hotel’s tranquil grounds offers guests an environment to stroll throughout and relax in the refined elegance in the club-like interior overlooking Mount Kenya. We take guests security very seriously and do not take chances. I would be extremely pleased if you could give us another opportunity to prove to you that what happened was only a moment of distraction and that indeed we have worked very hard to make sure a situation like this will not be repeated again. We request you to give us another chance to prove our warm hospitality and we look forward to welcoming you back in the not so distant future. Best Regards, Nils Axing, General Manager, Fairmont Mount Kenya Safari Club

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT AS MANY ANIMALS
YOU NEED TO GO TO OTHER PARKS TO SEE ANIMALS..NOT AS MANY AS MAASI MARA..THE HOTEL IS LOVELY..
Response from Daniel on Jun 16, 2016
Dear traveler Thank you very much for choosing to stay at Fairmont Mount Kenya Safari Club and for taking the time to post your feedback. We appreciate your positive comments regarding your stay with us. We take note of not meeting your expectations about the animal orphanage. We are surrounded by a number of national parks and we always give our guests an option for game drives. We all look forward to welcoming you back to the Fairmont Mount Kenya Safari Club. Regards, Nils Axing, General Manager, Fairmont Mount Kenya Safari Club

10/10 Excellent

Albert

Liked: Cleanliness, property conditions & facilities, room comfort
Uitmuntend verblijf
Bijzonder vriendelijke ontvangst. omgeving fantastisch met als top het uitzicht op Mount Kenya. Ruime kamer en goed verzorgd.
Stayed 2 nights in Jan 2023
Response from James Macharia on Jan 26, 2023
Thank for the great review. We look forard to hosting you again.Regards,

10/10 Excellent

Richard

Stayed 2 nights in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dyra aktiviteter.... Fälla!
Ett härligt ställe. Kan rekommenderas dock med reservation för att alla aktiviteter är på tok för dyra jmf. med likartade ställen. Priserna i minibaren i rummet är ett skämt.
Stayed 2 nights in Apr 2019

8/10 Good

Edward

Liked: Staff & service, property conditions & facilities
Well worth to visit, but expensive!
The hotel is a destination itself, with a view beyond the normal! Well worth visiting, for 1-3 nights. But, the cost of the additional activities is shameless, 220 USD + entry fee for an hours drive to the foot of the mountain itself is way beyond fair. Likewise the same price, plus entry fee for a four hour safari.
Stayed 2 nights in Jun 2017