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Reviews of Shima Onsen Kashiwaya Ryokan

3.5 out of 5
Shima Onsen Kashiwaya Ryokan
3829 Shima, Nakanojo, Gunma-ken

Reviews

9.8

Exceptional

Rating 10 - Excellent. 50 out of 58 reviews" "
Rating 8 - Good. 8 out of 58 reviews" "
Rating 6 - Okay. 0 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Shima Onsen was a real delight. I would highlight the incredibly friendly and gracious staff, who made me feel very welcome and looked after as a solo traveller, and made the beautiful dining experience even better. I enjoyed walking through the lovely nearby streets and forests - it felt very secluded and tranquil. And there was nothing better than coming back from a big walk to relax into one of the onsen - either public or private, depending on what you preferred. I wish I had more time to stay, but even two nights was enough to feel very rejuvenated.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, awesome food, and the property is more beautiful in person.
Stayed 1 night in Jan 2024

10/10 Excellent

Marco, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful not to get spirited away with how amazing this Ryokan and area is!
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious, staff were very friendly and helpful. Glad our room was on the second level because we got to enjoy a gorgeous mountain and river view!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kashiwaya Ryokan is a superb ryokan that you should consider if you are looking for a ryokan experience during your trip to Japan. What makes it unique is the fact that it is small, located deep in the mountains, quaint and offers excellent service and food. Add in the fact that the price won't break the bank (especially for what you are getting) and it makes it have excellent value. Is it the perfect onsen? Of course, not. I doubt you find the "PERFECT" ryokan without paying over $600 a night. But Kashiwaya Ryokan is perfect in its own way. They make you feel really special, treat you very well, and provide a stellar experience. From the time you walk in the door from the time you walk out, everything is done perfectly such that you have an excellent stay. Food is great, service is wonderful, location is great, and everything is just so relaxing and pleasant. I would definitely stay here again if I ever make it back to Japan and want to do a ryokan. I highly recommend it for anyone considering a ryokan as part of their trip.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t have enjoyed my stay more. Such a relaxing 3 days. There are only around 12 rooms so it’s a very calming experience.
Stayed 2 nights in Feb 2019

8/10 Good

AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect retreat
Food. The quality of the local produce served in the kaiseki ryori was wow! Dishes were yummy, varied, simple yet exquisite. Over our 4-night stay, we sampled the 3 dinner menus served in rotation. I recommend you add the Joshu beef for at least one dinner (if you can eat loads and love meat). In the morning, a feast of a breakfast greets you. We chose Japanese breakfast. The onsen-cooked egg was simply out-of-this-world. Onsen. There are 3 private onsen baths on the same floor as the rooms and 2 public ones (1 per gender). The rotation for the private onsens was good, I never had to go to the public one downstairs. The onsens are beautiful and clean, easy to use and perfectly relaxing. The tatami rooms are spacious. And the futon beds were incredibly good for sleep and rest. Location. Shima Onsen is a short walk away along the scenic river. The small town embodies the spirit and the charm of "wabi-sabi". Be sure to visit Sekizenkan, the onsen and bridge in Spirited Away (Chihiro Sento). The grand hotel has an interesting Hello Kitty café. The ryokan will provide you with a local guide (Shima Onsen Passport) on the main attractions. I enjoyed the Onsen Fountain, the water worked its magic on my battered stomach. The local fruit-based sake sold in the sake-ya or the combini was also very good. The sweets shop had nice souvenirs other than food items, and its onsen cakes were delicious. Staff. Incredibly polite and friendly! It was easy to interact and bond.
Stayed 4 nights in Dec 2018

10/10 Excellent

Bruno, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent first experience in a ryokan. The outside private baths were very enjoyable. Good dinner served in the room. The narrow time window to check in is a somewhat bothersome constraint.
Stayed 1 night in Oct 2018

10/10 Excellent

AARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Pauline, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsens, food, and service
It's been a year and I still have fond memories of this place. The room was spotless and the despite being a little late the staff were very understanding and welcoming. If you can grab a deal with the Kobe beef, I highly recommend it, it was delicious - though definitely be prepared the extensive courses if you have never had Kaiseki before. The private baths are excellent, beautifully crafted and seem to vary in temperature- the higher you go the hotter the baths seem to be (possibly because you are closer the water source?). Whilst I was solo I would definitely recommend these quiet, intimate settings for a couple or any foreigners with tattoos. If this is not a problem for you there are other onsens in town (one right across the street) though the ones in the ryokan are amazing, especially if its snowing! The staff spoke a little English instructions in the room so it wasn't a problem, don't forget to roll your bed away on if you are staying longer than one night as your dinner will be cooked in your room unless you want your mattress to smell. The rooms are traditional Japanese with a modern bidet/toilet and even provide you with your own Hanten (winter coat) and yukata. The manager and staff went above and beyond helping me locate an item I lost on the way there. I am deeply grateful to them for taking the time to help me. I had a really lovley stay here and it stands out as one of the most enjoyable experiences I had for my first time in Japan - worth the expense.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Suet Yee iris, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Beautiful scenery. Great food. Marvellous service. Don't forget to try the Mochi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for amazing time out
We travelled across the whole of Japan and this was definitely one of the highlights. This place we managed to just stop. Pure relaxation.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Shima onsen at Kashiwaya Ryokan
This Ryokan is in a wonderful spa town and the hotel, staff, food, rooms and facilities were all wonderful. We will try and stay multiple nights next time to really get the feel of the town, region and people. wonderful small restaurants and hotels as well as large businesses. Should suit everyone.

10/10 Excellent

tsztik, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kashiwaya Ryokan
the staff is really nice and helpful in this hotel..the room very clean and comfortable...highly recommend is their hotspring..really good..overall comment is excellent..you must love it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kashiwaya Ryokan - Feel like home
We drove around 3 hours with GPS quite easy access to the hotel from Tokyo Shinagawa. When we arrive at around 7:30pm, the staff give us great arrangement on our lugguages and dinner. The outdoor hotsprings are individual one, so that you can enjoy the beautiful scene privately after you locked the door. You don't need to pre-book the hotsprings, you just simply walk in and enjoy the unlimited sections with your family and beloved one. We were very luck, it was snowing during the hotspring in the second day... The room was warm, the beds were comfortable, the food was fresh. We have a recharging trip in Kashiwaya Ryokan. We went to the lake near by and also took one hour drive to Karuizawa before getting back to Tokyo.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein wunderschöner Besuch. Klasse Empfang und das Essen war ein richtiges Highlight. Am besten wären die privaten Onsen. Sehr sauber und unkompliziert. Es gab einen kleinen Souvenir Shop und wir konnten sogar shima onsen Badesalz kaufen. Wir kommen gerne wieder :)
Stayed 1 night in Mar 2024

10/10 Excellent

MASAYOSHI

Stayed 1 night in Dec 2023

10/10 Excellent

jinwoo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원이 놀라울 정도로 친절합니다. 3개의 전세탕은 각각 테마가 있어 매번 새롭게 즐길 수 있습니다.
Stayed 1 night in Nov 2023

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が非常に良いです。料理の味も盛り付けも素晴らしいです。露天風呂が最高でした。また泊まりたいです。
Stayed 1 night in Nov 2023

10/10 Excellent

tetuo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いです
Stayed 1 night in Aug 2023

10/10 Excellent

miho

Stayed 1 night in Jul 2023

10/10 Excellent

Yoko, Edogawa-ku shinozakicho

Stayed 1 night in Jun 2023

10/10 Excellent

Nobuhiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても静かにゆったり過ごせました。 貸し切り露天風呂３つ制覇しました。 また行きたい旅館ベスト3に入りました。
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
季節毎に泊まりたい旅館
従業員の方々の笑顔と親切な対応が素晴らしかったです。地元の食材の料理もとても美味しく、思い出に残る旅館でした。四万ブルーも美しく季節毎に楽しみたい再訪したい旅館です。
Stayed 1 night in Sep 2022

10/10 Excellent

NAOKO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Tae

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵なお宿
貸切風呂が3つもあり、空いていればいつでも使えてとても良かったです。食事もとても美味しかったしまた泊まりに行きたいです。
Stayed 1 night in Dec 2021
Response from 代表取締役　柏原益夫 on Dec 28, 2021
このたびはご宿泊くださり、ご感想をお寄せくださいましてありがとうございました。 次回のお越しもスタッフ一同、心よりお待ちしています

10/10 Excellent

OSAMU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全てが絶妙な旅客です。
2回目の利用。リニューアル後の初めて利用しました。部屋はとても快適。従業員もみんな丁寧で親切。そして対応も快適な距離感でリラックスした時間を過ごすことができました。また、利用します。
Stayed 1 night in Nov 2021
Response from 代表取締役　柏原益夫 on Nov 21, 2021
このたびは2度目のそしてリニューアル後初めてのご宿泊をありがとうございました。 お部屋やスタッフの対応などお褒めいいただけてとても嬉しく思っています。 次回のお越しも心よりお待ちしています

10/10 Excellent

SHUNSUKE

Stayed 1 night in Oct 2021
Response from 代表取締役　柏原益夫 on Oct 30, 2021
このたびは私たち四万温泉柏屋旅館をご利用くださり、レビューをありがとうございました。 次回のお越しもスタッフ一同心よりお待ちしています。

10/10 Excellent

akitoshi

Travelled with partner
Liked: Cleanliness, staff & service
とても良かったです。
Stayed 1 night in Aug 2021
Response from 代表取締役　柏原益夫 on Oct 30, 2021
このたびは私たち四万温泉柏屋旅館をご利用くださいましてありがとうございました。 ご満足をいただけましたご様子で良かったです。 次回のお越しもスタッフ一同、心よりお待ちしています。

10/10 Excellent

JUNKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつ訪れても変わらず素敵な宿です。
7年ぶりに宿泊しました。とても静かな中で川のせせらぎが聞こえてくるので本当に癒されます。お風呂も貸し切り温泉が3つあり、好きな時に入れるので大満足です。食事もとても美味しく、あゆの炊き込みご飯が絶品でした。朝食のパンと、リンゴジャムが本当に大好きです。一番大好きな温泉宿です。少し離れた場所にある柏屋カフェも大好きで、イタリアンラーメンがとても美味しくて毎回必ず行きます。今回久しぶりにいただきましたが、お店の雰囲気も変わらず素敵で、イタリアンラーメンも美味しかったです。最近は海外ばかりで気づけば7年も訪れていませんでしたが、またぜひ宿泊させていただきたいです。
Stayed 1 night in Aug 2020

10/10 Excellent

TAKAHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
落ち着いた雰囲気の温泉宿
読書コーナーに旅関係の図書がたくさんありました。フリーのコーヒーもおいしくて、もっとゆっくりしたかったです。全体にノスタルジックな雰囲気、古くはあるが、どこも清潔でした。食事は野菜が豊富で工夫が凝らされていましたが、うどんの入った鍋は別の料理の方が良かったかな？朝食は和洋選べます。洋食のパンは暖かく、特にクロワッサンはおいしかった。バターとジャムの量がパンに対して少なく、「もっとたっぷり付けて食べられたら満足度100％だったのに」と、残念です。
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工態度都很親切，一切都很美好~很喜歡~
免費體驗和服，還細心分尺寸提供挑選
紀念品販售區
限定明信片
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また泊まりたい！
快適過ごせてのんびりした滞在となりました。 スタッフの方が皆親切で、特にお部屋担当の方にはとてもお世話になりました。 貸切風呂が空いていればいつでも利用できて良かったです。 お部屋の蛇口の水の出が弱すぎてこれだけ少し不便でした。 また泊まりたい！と思えるお宿です。
Stayed 1 night in Oct 2019

10/10 Excellent

KATSUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂が良い、食事も美味しかった
ひとり旅でも利用できるということで平日に一泊しました。部屋はデッキテラス付きの和室でした。 お風呂は大浴場の他に貸切露天風呂が３か所あるので順番に入りました。４人くらいで一杯になりそうなお風呂ですが気分は良かったです。 夕食は部屋でいただけますので、のんびりと寛いで楽しめました。 食材には拘りが感じられ、刺身やえびの天ぷらなどが無いのがいいですね。追加料理で馬刺しを注文、これも美味しかったです。ご飯は釜飯風の栗ご飯でした。 朝食は１階の食事処でいただきました、炊き立てのご飯がとても美味しかったです。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雪見風呂になり、よりのんびりできた
Stayed 1 night in Jan 2019

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Kwok Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工親切的溫泉酒店
員工非常親切, 而且十分寧靜, 如果有機會的話, 下次也會入住
Stayed 1 night in Oct 2018

8/10 Good

tomomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かな環境
とても静かで快適に過ごせました。 子供が大きかった為、良かったのかも。 小さい子だと騒がないか少し心配になったかもしれません。 ご飯もヘルシーで大人向けな感じ。 中学生の息子はもの足りなかったようですが私は大満足でした。 一階にある無料のコーヒーがとても美味しくて感動しました。 貸し切り風呂も時間をずらせば必ず入れるので、目一杯堪能しました。 とてものんびりできて良かったです。
Stayed 1 night in Aug 2018

8/10 Good

Y, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿滞在を楽しむ四万
ホテルの方の対応も良く快適に過ごせました。 ホテル近くには観光や買物をする所はほぼ有りません。 ホテルでゆっくり温泉に浸かりたい方にはオススメ。
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
日本的な旅館が満喫できます
部屋がちょっと汚いのと、水回りが不便なのが気になりましたが、全体としては素晴らしい旅館でした。お料理の味付けが薄味で大変気に入りました。普段濃い味付けに慣れている人には向かないかも知れませんが。 それと、旅館内に小さなライブラリーがあるのですが、置いてある本の選び方が面白いと思いました。何冊か気に入ったものがあったので、メモして来ました。帰ってから購入する予定です。
Stayed 1 night in Dec 2017

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grattis till bästa Ryokan 2017!
Det här är det bästa av att åka utanför stor städerna i Japan. Du har ett rum med utsikt över ån och lugnt privat spa/onsen, middagen och frukosten lämnar en proppfull och mycket belåten. Nära bussen och jag rekommenderar att gå ut och vandra i bergen och se hela byn. Trevlig personal och de gör så att du får den bästa upplevelsen på Kashiwaya.
Stayed 2 nights in Dec 2017

8/10 Good

やましょうびん, 東京

Liked: Cleanliness, staff & service
きめ細かいサービスで小綺麗な宿
川沿いでロケーションは良い。部屋が狭かった。従業員の対応は良い。駐車場もせまい。ご飯はおいしかった。ちょっと量が多すぎる。冷蔵庫のビールをすすめられたが冷蔵庫の電源が入っていなかったのでぬるいビールだった。
Stayed 1 night in Sep 2017