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Reviews of GrandStay Hotel & Suites Mount Horeb - Madison

3 out of 5
GrandStay Hotel & Suites Mount Horeb - Madison
175 Lillehammer Ln, Mount Horeb, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 454 out of 660 reviews" "
Rating 8 - Good. 160 out of 660 reviews" "
Rating 6 - Okay. 27 out of 660 reviews" "
Rating 4 - Poor. 9 out of 660 reviews" "
Rating 2 - Terrible. 10 out of 660 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to hotel when visiting relatives.
Stayed 3 nights in May 2024
Response from Rob Hammerly, General Manager on May 15, 2024
Thank you for taking the time to fill out our post-stay Survey! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rob Hammerly, General Manager on May 14, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rob Hammerly, General Manager on May 6, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pets able to stay and able to schedule right away/last minute. The tv didn't work during the storm so it was difficult entertain our 3 year old.
Stayed 1 night in Apr 2024
Response from Rob Hammerly, General Manager on Apr 30, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well cared for and had a lot of amenities.
Stayed 1 night in Apr 2024
Response from Rob Hammerly, General Manager on Apr 29, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Scott

Peaceful stay. It was understaffed
Stayed 2 nights in Apr 2024
Response from Rob Hammerly, General Manager on Apr 22, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Impressively clean and well-stocked.
Stayed 1 night in Apr 2024
Response from Rob Hammerly, General Manager on Apr 12, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing, light bulb next to bed was out. May have been operator error.
Stayed 1 night in Apr 2024
Response from Rob Hammerly, General Manager on Apr 15, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean nice hot water staff were friendly good breakfast
Stayed 1 night in Mar 2024
Response from Rob Hammerly, General Manager on Apr 1, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the GrandStay Hotel in Mt. Horeb, WI. It was just as clean and comfortable as my first stay several years ago. The staff was friendly and efficient. Room was clean and smelled fresh. Towels were bright white and plentiful. I liked having the Keurig machine in the room with a small selection on tea and coffee. Free breakfast is a nice bonus!
Stayed 1 night in Mar 2024
Response from Rob Hammerly, General Manager on Mar 25, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star ALL the way, everything was excellent, will be returning in June!!!
Stayed 1 night in Mar 2024
Response from Rob Hammerly, General Manager on Mar 25, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Yoonho, river edge

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice staffs.
Stayed 1 night in Mar 2024
Response from Rob Hammerly, General Manager on Mar 7, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grandstay was comfortable, clean, and the pool and hot tub were well maintained and quiet when we were there. The breakfast was surprisingly good the first day, but the Saturday morning when we left, the staff was overwhelmed and the little buffet was pretty sparse for quite some time, though it was partially replenished later on. The room was very nice, clean and quiet. Both my wife and I found the pillows to be pretty awful, being way too large to comfortably use. I used my folded up down jacket as a pillow for the last two nights there. Better pillows, and far fewer of them would be nice.
Stayed 3 nights in Feb 2024
Response from Rob Hammerly, General Manager on Feb 26, 2024
Thank you for taking the time to fill out our post-stay survey. We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that the pillows were not to your liking.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rob Hammerly, General Manager on Feb 20, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Rob Hammerly, General Manager on Feb 19, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Room was as advertised. Loved the intimate two person hot tub in the room!
Stayed 1 night in Feb 2024
Response from Rob Hammerly, General Manager on Feb 7, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Kylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe this was one of the best Hotel stsys ever. They check all the boxes.
Stayed 2 nights in Feb 2024
Response from Rob Hammerly, General Manager on Feb 5, 2024
Thank You!

6/10 Okay

Rosalia

Stayed 2 nights in Feb 2024
Response from Rob Hammerly, General Manager on Mar 25, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Dana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and clean.
Stayed 1 night in Jan 2024
Response from Rob Hammerly, General Manager on Jan 29, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Nate

Stayed 1 night in Jan 2024
Response from Rob Hammerly, General Manager on Jan 29, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Brittany

Stayed 1 night in Dec 2023
Response from Rob Hammerly, General Manager on Jan 8, 2024
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Selena

Stayed 3 nights in Dec 2023
Response from Rob Hammerly, General Manager on Jan 29, 2024
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rob Hammerly, General Manager on Dec 29, 2023
Thank you so much! We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and privately owned.
Stayed 1 night in Dec 2023
Response from Rob Hammerly, General Manager on Dec 26, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Aleksandr

Stayed 1 night in Dec 2023
Response from Rob Hammerly, General Manager on Dec 18, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

2/10 Terrible

Pamela

Stayed 2 nights in Dec 2023
Response from Rob Hammerly, General Manager on Dec 12, 2023
We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that you did not enjoy your stay.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Rob Hammerly, General Manager on Dec 8, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rob Hammerly, General Manager on Dec 8, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rob Hammerly, General Manager on Dec 26, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Lynette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it stay.
Stayed 2 nights in Nov 2023
Response from Rob Hammerly, General Manager on Nov 28, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, comfortable beds and room temperature.
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 28, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Marlene

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect!
Stayed 2 nights in Nov 2023
Response from Rob Hammerly, General Manager on Nov 28, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Larry

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 27, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub and pool were fabulous !
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 28, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations, above average breakfast included with the room.
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 20, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rob Hammerly, General Manager on Nov 20, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
This was a great choice! It was so clean and the staff was so friendly. I plan to stay here again soon.
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 17, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable hotel
Clean, friendly and great service with a tasty breakfast
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 15, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lock on the door of our first room failed and locked us out. Desk clerk had to break into the room. He assigned us to a different room and we had no further problems.
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 15, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

2/10 Terrible

Sarah

Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Dec 8, 2023
We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that you did not enjoy your stay.

8/10 Good

Jessica M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding plans
We stayed at the hotel due to the proximity to the wedding venue. Food was good, the room was clean and enjoyed the toiletries! Check in was a breeze. The only con was the group of loud kids running around the lobby.
Stayed 2 nights in Nov 2023
Response from Rob Hammerly, General Manager on Nov 14, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GrandStay Hotel is grand!
Wonderful accommodations. The most reasonably priced hotel I've stayed at in several years. It has a pool and breakfast was good. Comfortable room. Highly recommend.
Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 13, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Rob Hammerly, General Manager on Nov 27, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The beds to sleep on were way too hard and uncomfortable. Hard to get a decent nights sleep. The breakfast each morning was very good!
Stayed 2 nights in Nov 2023
Response from Rob Hammerly, General Manager on Nov 6, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

gil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and a nice breakfast to start your day with lots to choose from.
Stayed 1 night in Oct 2023
Response from Rob Hammerly, General Manager on Nov 1, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

2/10 Terrible

Patricia

Stayed 1 night in Oct 2023
Response from Rob Hammerly, General Manager on Nov 20, 2023
We truly value feedback from guests, and your comments will help us educate our staff and improve in all areas. I am sorry to see that you did not enjoy your stay.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Was clean and staff was super friendly. Was a nice last minute getaway for my husband and I. Will definitely stay here again for a night away.
Stayed 1 night in Oct 2023
Response from Rob Hammerly, General Manager on Oct 30, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off highway
Stayed 1 night in Oct 2023
Response from Rob Hammerly, General Manager on Oct 30, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from Rob Hammerly, General Manager on Oct 30, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rob Hammerly, General Manager on Oct 27, 2023
We value feedback from our guests and will share these great scores with our staff! We look forward to serving you again when your travels bring you back to Mount Horeb, WI!