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Rating 10 - Excellent. 39 out of 76 reviews" "
10 - Excellent
39
Rating 8 - Good. 19 out of 76 reviews" "
8 - Good
19
Rating 6 - Okay. 7 out of 76 reviews" "
6 - Okay
7
Rating 4 - Poor. 6 out of 76 reviews" "
4 - Poor
6
Rating 2 - Terrible. 5 out of 76 reviews" "
2 - Terrible
5
8.4/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Poor
brenda
Travelled with partner
Feb 29, 2024
Beach front was lovely. Service was great surrounds are not asthetic but infustrial. Room was tired. Breakfast ok but terrible coffee. Expensive and not great value for money
brenda
Stayed 1 night in Feb 2024
Response from Diaz Hotel on Apr 19, 2024
Dear Mrs HubbertThank you for the feedback on your stay at Diaz, Could you please give us more information on your ratting and feedback given? You stayed in a Superior Double room with large bathroom and balcony overlooking the ocean and the room was recently upgraded. Regarding expensive and not great value for money. If you do research on rates of 4* hotels we are well below the going rates.
10/10 Excellent
Chanel
Travelled with partner
Feb 3, 2024
Liked: Cleanliness, amenities
Had a wonderful suite overlooking the ocean. Great property. Amazing location.
Response from Diaz Hotel and Resort team on Sep 28, 2023
Good day Thank you so much for this wonderful rating given to our Hotel - we as a team always strive to better in our services to our guest.We will look forward in welcoming you again soon.Best Wishes
10/10 Excellent
Linet
Aug 10, 2023
Linet
Stayed 1 night in Aug 2023
Response from Diaz Hotel and Resort team on Aug 13, 2023
Good day Linet Thank you for the beautiful review score received from you. We will relay this to all relevant departments. We will be looking forward to welcoming you back to Diaz Hotel and Resort soon
Response from Diaz Hotel and Resort team on Aug 13, 2023
Good day Thank you for the well received feedback score on your stay at Diaz Hotel and Resort. We will be looking forward to welcoming back you and your family soon.Best wishes
Response from Diaz Hotel and Resort team on Apr 7, 2023
Good day Thank you for taking the time to send us a review Please would you be so kind as to clarify your review concerning the poor service for us to be able to address the situation.
We had a lovely time. The rooms were amazing and the staff are very friendly.
Liezel-Marie
Stayed 2 nights in Mar 2023
4/10 Poor
Barry
Mar 12, 2023
Barry
Stayed 1 night in Mar 2023
10/10 Excellent
Ryan
Jan 26, 2023
Ryan
Stayed 1 night in Jan 2023
8/10 Good
Norman
Jan 22, 2023
Liked: Cleanliness, staff & service
Norman
Stayed 1 night in Jan 2023
Response from Diaz Hotel and Resort team on Jan 23, 2023
Good day Thank you for the review - we much appreciate the great response and always try and better the stay of each of our valuable Guests.Looking forward in welcoming you back soon
The beach bar music was audible but not overwhelming. Loved our experience. A true gem. Totally loved the hotel.
Riaan
Response from Diaz Hotel and Resort team on Dec 20, 2022
Good day sir Thank you for the beautiful review, it is always good to know your guests are enjoying their visit.We will be looking forward to your next visit
Good Morning Jacques,
Thank you for choosing DIaz Hotel & Resort for your stay.
Hope to see you soon in the near future/
.
Regards
Lizelle
Sales & Marketing
10/10 Excellent
Saskia
Jul 14, 2022
Saskia
Stayed 3 nights in Jun 2022
Response from Sonja on Jul 15, 2022
Good day Saskia
Thank you for the great review, we're very happy that you enjoyed your stay with us and our location.
We will be looking forward to your next visit to Diaz Hotel and Resort.
Was disappointed because when we got there, thry told me that I have to pay while I did make the payment already. They also didn't change one of my booking dates-I did communicate with a lady, Sonja. I will really think twice before booking at Diaz. But we enjoyed ourselves.
Verified traveller
Stayed 2 nights in Jun 2022
Response from Diaz Hotel and Resort team on Jun 22, 2022
Good day Mrs Carelse
Thank you for the review and this is much appreciated.
Terribly sorry for the miscommunication at the reception desk regarding the payments - this issue have been discussed and resolved. Regarding the reservation date changes both the reservations under your name have been changed as per your email request. We did not know about the 3rd reservation that was made under a different name that also needed to be changed.
Once again we are very happy that you enjoyed your stay further at the hotel.
Will be looking forward to your next visit
10/10 Excellent
Rachel
Jun 21, 2022
Liked: Cleanliness, room comfort
Disliked: Staff & service
Rachel
Stayed 2 nights in Jun 2022
Response from Sonja on Jul 15, 2022
Good day
Thank you for the great review of your stay at Diaz Hotel and Resort
Looking forward to your next visit with us
Kindest Regards
Loved our weekend at the Diaz Hotel! Room was beautiful and clean. Will definitely be back! Even saw some dolfines and a whale from our room
Heidi
Stayed 2 nights in May 2022
Response from Sonja on Jun 14, 2022
Good morning Heidi
Thank you for the beautiful review
This is greatly appreciated - with every review we strive to better the experience of our guests.
We will be looking forward to your next visit to Diaz Hotel and Resort
Good morning Marietjie
Thank you for sharing your experience with us - we greatly appreciate the feedback from all our guests and strive to better their experience every time they visit.
We will be looking forward to your next visit to Diaz Hotel and Resort.
Kind Regards
10/10 Excellent
Wikus
Mar 4, 2022
Wikus
Stayed 3 nights in Feb 2022
Response from Sonja on Apr 4, 2022
Good day Wikus
Thank you for your review - its always nice to hear that our guests enjoyed their visit to our Hotel
We look forward to your next visit at our Establishment
This is an excellent option for Business travel, close to the Highway with sea view rooms as a bonus. Breakfast Great, we enjoy this hotel.
Anita
Stayed 1 night in Feb 2022
Response from Sonja on Apr 4, 2022
Good afternoon Anita
Thank you for your beautiful review on our Hotel
With every review we strive in bettering our service to our guests.
We will be looking forward to your next visit at Diaz Hotel
8/10 Good
Fortecare
Business traveller
Jan 23, 2022
Liked: Cleanliness, staff & service, room comfort
Fortecare
Stayed 1 night in Jan 2022
Response from Sales and Marketing Department. on Jan 26, 2022
Thank you very much for taking the time to write a positive review, we appreciate it & look forward to welcoming you again.
10/10 Excellent
Van Dyk
Jan 7, 2022
Van Dyk
Stayed 2 nights in Jan 2022
Response from Sonja on Jan 27, 2022
Good day Mr/s van Dyk
Thank you for your great review - every review assists us in bettering our services to our guests.
We're very happy that you enjoyed your stay with us and look forward in welcoming you back to our establishment soon.
Best wishes
GOOD: Safe. Nice pool. Virtually right on the beach. Nice for kids. Rooms comfortable with superb view. BAD: TV picture quality not good. Available TV channels extremely limited. Music from the outdoor bar very irritating. Is it necessary? Restaurants/bars don’t really need music. Fortunately it stops at 22:00.
Jacobus
Stayed 3 nights in Dec 2021
Response from Sales and Marketing Department. on Jan 26, 2022
Thank you for taking the time to write your review and for pointing where we fell short during your stay. I will pass on the compliments to the Housekeeping department.
We look forward to welcoming you back in the future.
Fast friendly and efficient reception, Rooms are spacious, neat and clean.
Views are amazing.
Nice Restaurant on site with good food and good service.
Overall a great experience, highly recommended.