Excellent customer service. Check-in person was very nice, and even commented on my earrings. No forms to fill out or sign...she just asked for a basic description of our vehicle. Room was clean...nice bed...tub/shower with seat, hand-held shower in addition to regular one, and lots of grab bars. Received a post-check-in phone call to make sure everything in our room was OK. Staff very responsive when we lost the TV signal. Complimentary cookies (two kinds), eggnog, lemon water, and coffee. Breakfast offerings were impressive, including gluten-free options and turkey sausage (separated from pork sausage, and with its own tongs). Best hotel breakfast I've ever experienced. Only drawback was the bowl of "fruit salad," which was right on the edge of being gone by with.