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Reviews of Hotel Moncton

3 out of 5
Hotel Moncton
2779 Mountain Road, Moncton, NB

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1383 reviews" "
Rating 8 - Good. 496 out of 1383 reviews" "
Rating 6 - Okay. 212 out of 1383 reviews" "
Rating 4 - Poor. 64 out of 1383 reviews" "
Rating 2 - Terrible. 66 out of 1383 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Byron, Miramichi

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I love everything about the motel and staff very nice and friendly,but some rooms needs updates and clean more for the price we pay and I had the executive room for the weekend and the washroom needs a real update and washing walls,but beside that,I’ve been going to the motel for 10 years and I like renting it .☺️
Stayed 2 nights in May 2024
Response from Sara on May 15, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Gurdeep

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Faustina

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Sara on May 15, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly place check in the be early
Stayed 2 nights in May 2024
Response from Sara on May 15, 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little outdated but suited our stay for one night.
Stayed 1 night in May 2024
Response from Sara on May 15, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet environment. Staff were good!
Stayed 1 night in Apr 2024
Response from Sara on May 15, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Tyler Mitchel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay for the price
Stayed 1 night in May 2024
Response from Front Desk on May 8, 2024
We appreciate your valuable feedback. We hope to see you again soon.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but was very clean. A little noisy.
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older motel with decent renovations. Clean rooms. Breakfast very decent. Impress for the price until my new neighbour came in at 2am. Took him 0ver an hour to shut up. The walls and windows are paper thin.
Stayed 5 nights in Apr 2024
Response from Front Desk on May 4, 2024
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 3, 2024
Thanks for staying with us. Please let us know if there is anything to improve our service.

10/10 Excellent

Thomas

Travelled with partner
Nice hotel, nice breakfast. Close to Magnetic Hill and zoo.
Stayed 1 night in Apr 2024
Response from Sara on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

lynda

Stayed 1 night in Apr 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Sara on May 15, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Has bath mat, excellent a little warm on sun side of building all good
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Thanks so much for taking the time to leave us your experience. We hope to see you again soon.l

8/10 Good

Joan

Nothing special happened, room was clean and service desk was friendly.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
We appreciate your valuable feedback. We hope to see you again soon.

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were very small and dated. Towels were thin, small, and rough. Staff are friendly.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 20, 2024
Thanks for staying with us. I will pass your comments along to our management and maintenance team.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and big the breakfast was very good and the staff were very nice. The only thing is that the steps going up to the second floor from outside could use some work.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 18, 2024
Thanks for staying with us. I will pass your comments onto our management and maintenance team to improve our facility.

8/10 Good

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath towels could stand to be a bit thicker, they were as thin as paper towels.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Thanks for staying with us. I will pass your comments onto our management and maintenance team to improve our service.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 17, 2024
Thanks so much for taking the time to leave us your experience. It is much appreciated.

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No bed lights
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 17, 2024
Thanks for staying with us. Our maintenance team will put a new bed light in the room. We apologize for your inconvenience during your stay.

2/10 Terrible

sachin

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Maria, Quispamsis

Business traveller
Liked: Staff & service
Property dated and looked nothing like the images on the Internet. Walking on covered plywood that was an uneven to walk. The rooms were extremely warm. Unfortunately, the bed was not comfortable either. Over priced for the quality. Definitely great location as it is easy access to the highway.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Alison

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

michelle

Travelled with family
Liked: Staff & service
I love that the property had green space outside to walk around but could definetly use some upgrades outside. A little more "curb appeal" would be nice. The staff were very pleasant to deal with. Not much noise buffer between rooms, i was on the the main florr and could hear everything above me and beside me.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 14, 2024
Thanks for staying with us. I will pass your notes along to our management and maintenance team to improve our service.

4/10 Poor

Jacob

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Categorically NOT a hotel. This is a motel. Doors facing the parking lot, painted over the wallpaper, noisy, smelly.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Dave

Liked: Cleanliness, staff & service
No
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Amy

Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 12, 2024
Thanks for sharing your rating with us. We hope to see you again soon.

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
We appreciate your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience.

2/10 Terrible

Marlana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience with this hotel was an absolute horror show. We checked in to get our key. Then we went out to do a few things. We returned, there were people outside drinking and being loud. We went into the room and immediately were hit with a horrible smell. The room was as small as a prison cell and felt basically the same. The floors sloped, the bed was unclean, the rug was dirty, the walls were dirty, the headboard had bodily fluids on it. We called the front desk and demanded a refund. They stated we had to deal with Expedia. And they are charging a cleaning fee even though we spent approx 5 mins in there realizing it was a horrible place to stay. The AC unit was only working as a fan and it was held with stitch tape. The peep hole was broken and stuffed with paper towel. The list goes on. The front desk agent upon check in was the only positive thing about this hotel. He was very welcoming and kind. My husband developed hives minutes upon entering the room. The pictures they have online are NOTHING like what it is in real life. It is quite shocking. Stay away, unless you want bedbugs, hives & god knows what else.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had lovely renos, was very clean and comfy with a very good breakfast included.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thanks so much for taking the time to leave us your experience. We hope to see you again soon.

8/10 Good

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thanks for sharing your rating with us. It is much appreciated.

10/10 Excellent

Annik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thanks for taking the time to leave us your experience. We hope to see you again soon.

8/10 Good

Jennifer Elaine Lawson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thanks for sharing your rating with us. It is much appreciated.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy overnight stay with breakfast!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Thanks for staaying with us. We hope to see you again soon.

4/10 Poor

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was a place to lay my head but the rooms have zero sound proofing. It felt that the people upstairs were going to come through the floor at any moment. Id recommend possibly getting a room on the second floor instead. The only benefit of staying here was the complimentary breakfast, that I did enjoy.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 5, 2024
Your feedback is always valuable to us. It is much appreciated. We hope to see you again soon.

8/10 Good

Colleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thanks for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Lionel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my budget everything was very good. Well kept and clean property.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 4, 2024
Your feedback is always valuable to us. It is much appreciated.

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 queen beds the room was perfect for our getaway
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks so much for taking the time to leave us your experience. It is much appreciated.

4/10 Poor

Sophie

Disliked: Cleanliness, property conditions & facilities
There are security issues with the wifi. the noise was extensive, le wallpaper was peeling off, but the worst was the resonance of the people either talking, walking, doors slamming shut at all hours. Not much else to do but wait to leave asap.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Thanks for staying with us. If you have any problems during your stay, please inform the front desk immediately. We are happy to help you.

8/10 Good

William

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean but very hot even with heat off and ac on it would not cool off to sleep
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for staying with us. If you have any problems during your stay, please inform the front desk immediately. We are happy to help you.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with high ceilings and large windows, comfortable beds, very clean. Had a wonderful stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for sharing your experience with us. We hope to see you again soon.

8/10 Good

Angela

Liked: Cleanliness
I didn’t like that the doors didn’t have very good locks on them.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for staying with us. I will pass your notes along to our management and maintenance team to improve our service.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
They’ve done a lot of upgrades and the rooms are very nice and clean.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 28, 2024
Thanks for staying with us. Your feedback is always valuable to us.

6/10 Okay

Tim

Liked: Staff & service
It is overpriced for the rooms offered but staff was absolutely amazing!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value but more heat in dining area
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 27, 2024
Thanks so much for taking the time to leave us your experience. I will pass your comments onto our breakfast team.