Indoor pool, sun loungers

Reviews of Hilton Garden Inn Moncton, NB

3 out of 5
Hilton Garden Inn Moncton, NB
40 Highfield Street, Moncton, NB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 424 out of 607 reviews" "
Rating 8 - Good. 123 out of 607 reviews" "
Rating 6 - Okay. 24 out of 607 reviews" "
Rating 4 - Poor. 21 out of 607 reviews" "
Rating 2 - Terrible. 15 out of 607 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lori

I only put terrible because the concert I was coming to Moncton for was canceled the morning of and because I couldn’t cancel the day before I was still charged the full amount!!!!!How is that my fault when the concert was canceled the day of????
Stayed 1 night in May 2024
Response from Eric Drisdelle, Front Desk Manager on May 21, 2024
Hi LoriI look furtherer into your reservation and your credit card was not charged for that reservation.

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Eric on May 20, 2024
Thank you, Amy, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff were very friendly.
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you, Melissa, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eric on May 15, 2024
Thank you, Chris, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Eric, Stoneham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel of choice each time I have to stay in Moncton
Stayed 2 nights in May 2024
Response from Avery on May 12, 2024
Thank you, Eric, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We are glad to know that we are your go to hotel in Moncton. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly and helpful.
Stayed 1 night in May 2024
Response from Avery on May 12, 2024
Thank you, Carrie, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. Our staff are great! We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Sean

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
friendly staff great service
Stayed 5 nights in May 2024
Response from Avery on May 11, 2024
Thank you, Sean, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. Our staff are great! We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in May 2024
Response from Eric Drisdelle, Front Desk Manager on May 10, 2024
Thank you Eric, for providing us with feedback on your stay. We are glad that you enjoyed your stay and hope to see you again in the future as our goal is to make your next stay better and brighter.

10/10 Excellent

Zyrene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best property I've stayed in New Brunswick so far and I will never go back to other hotels. For its price point, it gives you everything—clean and decent pool, beautiful and bright ambiance in the lobby, and a convenient and safe underground parking for only $12 (exc. taxes) which is the cheapest rate in the city! When you enter the room (I got a regular king bed room), the layout is just functional, clean, and bright. This is one of the few rooms of its kind and hotel quality with a microwave. I'm super happy.
Stayed 2 nights in May 2024
Response from Eric Drisdelle, Front Desk Manager on May 8, 2024
Thank you, Zyrene, for providing feedback with us. We are glad that you enjoyed your stay with us and are glad the hotel was to your liking. I will make sure to pass this great review to all the staff. We hope to see you again as our goal is to make your next stay better and brighter.

10/10 Excellent

Seth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Eric on Apr 30, 2024
Thank you, Seth, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. Our staff are great! We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room, and service.
Stayed 1 night in Apr 2024
Response from Avery on Apr 29, 2024
Thank you, Teresa, for providing feedback with us. We are glad that you enjoyed your stay with us and are glad the hotel was to your liking. We hope to see you again as our goal is to make your next stay better and brighter.

8/10 Good

Dawn

Stayed 1 night in Apr 2024
Response from Eric on May 17, 2024
Thank you, Dawn, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Adriana

Stayed 2 nights in Apr 2024
Response from Eric on May 15, 2024
Thank you, Adriana, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Seth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Eric Drisdelle, Front Desk Manager on Apr 25, 2024
Thank you, Seth, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. Our staff are great! We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Katelynn

Stayed 1 night in Apr 2024
Response from Avery on May 13, 2024
Thank you, Katelynn, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking and central location
Stayed 1 night in Apr 2024
Response from Eric on Apr 22, 2024
Thank you, Danielle, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2024
Response from Avery on May 12, 2024
Thank you, Jennifer, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Linda

Stayed 2 nights in Apr 2024
Response from Eric on May 10, 2024
Thank you Linda, for providing us with feedback on your stay. We are glad that you enjoyed your stay and hope to see you again in the future as our goal is to make your next stay better and brighter.

8/10 Good

ROSLYN, Upper Tantallon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, however the location is not great due to some homelessness in the area.
Stayed 1 night in Apr 2024
Response from Eric Drisdelle, Front Desk Manager on Apr 19, 2024
Thank you, Roslyn, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. Moncton is having a huge problem with homeless people we are very sorry, and we hope that the city of Moncton will do something about it soon. They are everywhere in the city, but we know that the downtown aera is more popular for the homeless people. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Gary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay when going to an event at Avenir Centre
Stayed 1 night in Apr 2024
Response from Eric Drisdelle, Front Desk Manager on Apr 18, 2024
Thank you, Gary, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

kirby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric Drisdelle, Front Desk Manager on Apr 19, 2024
Thank you, Kirby, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Eric on Apr 17, 2024
Thank you, Linda, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

8/10 Good

Gail

Travelled with family
Didn’t like the way the doors slam behind people. Kept us awake the first night with people coming and going and doors slamming shut behind them
Stayed 2 nights in Apr 2024
Response from Eric on Apr 15, 2024
Thank you, Gail, for giving us feedback. Sorry that people were slamming doors and it kept you awake. We hope to see you again and we hope to make your next stay even better and brighter.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Doors slaming for hour's on Saturdays and fridays. They need to adjust the closing on the suite doors to stop banging. Construction is wood so you you hear all noises from above walking around. Service in restaurant was average. Only 1 person working and a bit pricy for what you get.
Stayed 7 nights in Apr 2024
Response from Front Desk Agents on Apr 15, 2024
Thank you, Kevin, for sharing your feedback with us. We are truly sorry you heard the doors closing for hours on Friday and Saturday. Our quiet time is usually around 11 pm and we hope the slamming stopped around then, as for the floor that is something we cannot change, and we are sorry about that. The restaurant is a separate business from us so I will make sure to pass your review onto the restaurants manager. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new, and kept in excellent condition. The common areas (pool/lobby/business desk) are all very pleasantly designed. The room was spacious, clean, and comfortable. Overall, excellent experience and excellent value.
Stayed 1 night in Apr 2024
Response from Avery on Apr 15, 2024
Thank you, Adrian, for giving us feedback. We are glad that you enjoyed our amenities such as the pool and found them accommodating and to your liking. We are also glad that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Lindsay

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Eric on Apr 8, 2024
Thank you, Lindsay, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Qing

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Avery on Apr 3, 2024
Thank you, Qing, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean. Decor in room was beautiful. Lobby was nice. Easy check-in. Wifi was a little wonky at times. Was hoping for a complimentary breaky, but wasn't a deal breaker. Kids had fun in pool. Easy parking.
Stayed 1 night in Mar 2024
Response from Eric on Apr 2, 2024
Thank you, Sara, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, they treated us wonderful!
Stayed 2 nights in Mar 2024
Response from Eric on Mar 25, 2024
Thank you, Corey, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Jeannie M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very modern and clean the way we like them.
Stayed 1 night in Mar 2024
Response from Avery on Mar 19, 2024
Thank you, Jeannie, for giving us feedback. We are glad that you enjoyed your stay with us and that the room was up to your standards. I like the hotels aesthetic too. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Martine

Stayed 1 night in Mar 2024
Response from Eric on Apr 8, 2024
Thank you, Martine, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Kody, Roachville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Agents on Mar 17, 2024
Thank you, Kody, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

8/10 Good

Jillian

Stayed 1 night in Mar 2024
Response from Front Desk Agents on Mar 17, 2024
Thank you, Jillian, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Leesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was somewhat disappointed that there was no bathtub. When i stay in a hotel i always enjoy a nice soak in the tub but there was only a shower 😔
Stayed 1 night in Feb 2024
Response from Avery on Mar 4, 2024
Thank you, Leesa, for taking the time to review our location. There are rooms that do have Bathtubs available but at the time we pretty booked there might not have been any available. You can always request certain things for the rooms while booking. Our goal is always to make your next stay even better and brighter.

10/10 Excellent

Randal, Beaver Dam

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Eric Drisdelle, Front Desk Manager on Feb 29, 2024
Thank you, Randal, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Love that it is a quick walk to the Avenir Centre. The area is a little sketchy but like that there is underground parking.
Stayed 1 night in Feb 2024
Response from Eric Drisdelle, Front Desk Manager on Feb 28, 2024
Thank you, Ashley, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, well appointed and conveniently located.
Stayed 1 night in Feb 2024
Response from Eric Drisdelle, Front Desk Manager on Feb 28, 2024
Thank you, Kristin, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric Drisdelle, Front Desk Manager on Feb 29, 2024
Thank you, Andy, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

8/10 Good

Laura

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is located right downtown, walking distance to everything. The hotel bar serves cheap drinks. The rooms are updated and clean.The bed and pillows were uncomfortable, and there is a $12 a day charge for parking which is a downside.
Stayed 2 nights in Feb 2024
Response from Eric on Feb 28, 2024
Thank you, Laura, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Every downtown hotel charge for parking. Our goal will be to make your next stay even better and brighter.

4/10 Poor

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good except families letting their children run up and down the halls until 11:00 pm For three hours straight. Then the people above us started making racket after the children stopped.
Stayed 1 night in Feb 2024
Response from Front Desk Agents on Feb 25, 2024
Hello Donna, Thank you for taking the time to tell us about your experience. We are glad to hear that you enjoyed your room and the staff was nice. We're very sorry to hear about your experience though. Our quiet time is 11pm any noise before that is allowed and we are sorry about that. We are sorry that you had some terrible neighbours above you. We will be more diligent moving forward and hope to see you again our job is to make your next stay even better and brighter.

10/10 Excellent

Andy, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric Drisdelle, Front Desk Manager on Feb 21, 2024
Thank you, Andy, for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future. Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 1 night in Feb 2024
Response from GWP on Feb 19, 2024
Thank you for taking a moment to review your recent stay at our hotel.I am happy to read you will stay again and that you enjoyed our accommodations.Our goal will be to make your next stay even better and brighter.

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is I wish housekeeping didn’t start cleaning the rooms at 9 am on a Sunday morning. Bang, bang, door slamming, bang.
Stayed 1 night in Feb 2024
Response from GWP on Feb 19, 2024
Thank you for taking a moment to review your recent stay at our hotel.I apologize for the noise you encountered Sunday morning and i will talk with the housekeeping team about being mindful of the slamming of doors at that hour in the morning.We would love to see you return in the future.Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from GWP on Feb 19, 2024
Thank you for taking a moment to review your recent stay at our hotel. I am glad to see you enjoyed our facility and we would love to see you return in the future.Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Trevor, Eastern Passage

Stayed 2 nights in Feb 2024
Response from Avery on Mar 23, 2024
Thank you, Trevor, for giving us feedback. We are glad that you enjoyed your stay with us, and that the hotel was up to your standards. We hope to see you again and we hope to make your next stay even better and brighter.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel - great location - enjoying our stay.
Stayed 1 night in Feb 2024
Response from Front Desk Agents on Feb 11, 2024
Thank you, Alexandra, for taking time to give us feedback on your recent stay. We do appreciate your feedback as every critique, good, or bad helps us improve our products and services moving forward. We're glad that you're or have enjoyed your recent stay with us and would love to see you back again soon as we will try and make your next stay better and brighter.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location with an option to use underground parking. very walkable with many dining options and an on site restaurant. salt water pool
Stayed 1 night in Feb 2024
Response from Front Desk Agents on Feb 5, 2024
Thank you, Patrick, for taking the time to review our location. We are glad that you enjoyed your stay and found the amenities to your liking. We are also glad that the restaurant was to your liking as well. The restaurant is a separate business from us, but I will forward your review to the manager. We are working to make your next stay better and brighter and hope to see you return in the future.

10/10 Excellent

Trisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the fitness center.
Stayed 1 night in Feb 2024
Response from Front Desk Agents on Feb 4, 2024
Thank you, Trisha, for taking the time to give us a review. We are glad that you enjoyed your stay with us, and that the fitness centre was to your liking. We are working to make your next stay better and brighter. We hope to see you again soon.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great both at check in and at the bar. The room was very clean.
Stayed 1 night in Jan 2024
Response from GWP on Jan 31, 2024
Thank you Maggie for taking a moment to review your recent stay at our hotel. I am happy to hear that you found our property and staff to your satisfaction and we hope to see you again in the not too distant future. Our goal will be to make your next stay even better and brighter.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Ok...bathroom floor shower trim could be cleaned...tv guide for room would be nice.
Stayed 1 night in Jan 2024
Response from Eric Drisdelle, Front Desk Manager on Jan 29, 2024
Thank you, Patrick, for taking a moment to review your recent stay at our hotel. I am happy to see you found it to your satisfaction! I will make sure that housekeeping manager is aware of your comment. We hope to see you again in the future. Our goal will be to make your next stay better and brighter.