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Rating 10 - Excellent. 1148 out of 1752 reviews" "
The hotel and staff were excellent but I had asked for a first floor room from both expedia and the hotel and was told they would have a ground floor for us.
When I arrived they booked me in to the second floor
Definitely not what I paid for.
Service and room were great, there was some sort of event happening and kids running up and down the halls at all hours of the nighy, not the hotels fault. Otherwise good. Breakfast was good
So clean and up to date. Comfortable bed, slept good . Recommend to everyone.
Not convinced that cold boiled eggs are for me . The rest of breakfast was good, and I did eat the eggs. It was different.
Dana
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you for taking the time to leave a review, Dana! Your detailed and positive feedback means the world to us. We're thrilled to hear that you enjoyed our clean, up-to-date, comfortable beds and are so happy you would recommend us as a place to stay. We apologize for any inconvenience caused by our breakfast options. Rest assured, we're committed to providing a positive dining experience, and we'll take immediate steps to address areas for improvement.We are looking forward to welcoming you back soon.
We had to stay another night in Moncton and went right back to Amsterdam Inn and Suites. Very happy with our accomodations last night and again tonight.
Ralph
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you, Ralph, for your positive review!Thank you for taking the time to share such positive feedback. Your comments about our accommodations are incredibly valuable, and we're delighted to have provided you with a memorable stay.We look forward to the opportunity to welcome you back in the future for another excellent stay.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you for your outstanding review and perfect rating, Ralph!We're thrilled that you enjoyed our hotel's convenient location, clean accommodations, and comfortable beds during your stay. We take pride in our hotel for our guests to enjoy and are pleased we added to your overall experience.We are looking forward to welcoming you back soon.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you, Auror, for your positive review! It's great to hear that you had a wonderful experience during your stay and that everything was quiet and comfortable. We can't wait to welcome you back soon for an even more exceptional stay.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you, Brian, for your positive review!Your feedback is greatly appreciated, and we're delighted to hear about your positive experience during your stay.We look forward to the opportunity to welcome you back in the future for another excellent stay.
6/10 Okay
Shelly
May 20, 2024
Needs a bit of upgrading . The free breakfast should have scrambled eggs instead of boiled eggs . The eggs were hard to peel and cold .Otherwise breakfast was good .
Shelly
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you for sharing your valuable feedback, Shelly! We apologize for any inconvenience caused by the dated appearance of your room. Rest assured, we are dedicated to enhancing our facilities, and your input will play a crucial role in shaping our renovation plans.Additionally, we appreciate your feedback regarding our breakfast options and will take proactive measures to ensure that our menu caters to the preferences of all our guests.We hope to have the opportunity to welcome you back in the future for an even better experience.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Thank you for taking the time to leave a review, John!We are thrilled to hear your positive feedback about your stay at our hotel while travelling through the Moncton. We understand the importance of a convenient and accessible location and we're pleased we could provide that for you.We hope that you can also visit us at our other properties in Sussex, Fredericton, Quispamsis, and Florenceville-Bristol.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Thank you, Phillipe, for your positive review!We're thrilled that you found our breakfast to your liking. Providing a delicious and nourishing meal is a priority for us, and we're delighted it added to your overall enjoyment of your stay.We can't wait to have the pleasure of welcoming you again and providing you with another excellent stay.
8/10 Good
Bernard
Travelled with partner
May 19, 2024
Liked: Cleanliness, staff & service, amenities
Motel was clean, quite and the breakfast was good
..
Bernard
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Thank you for your rating, Bernard, and wonderful feedback!We're glad to have contributed to your positive experience by providing a clean and comfortable environment.Thank you for recognizing our efforts to provide a delicious breakfast. We understand the importance of starting the day right, and we're glad you enjoyed what we had to offer.We are looking forward to welcoming you back soon.
Love the deck outside Very good breakfast. Next to casino. Parking in front of room.
Alice
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Thank you for your rating, Alice, and wonderful feedback!It's wonderful to hear that our drive-up rooms, delicious breakfast, and location added to the enjoyment of your stay. We aim to provide a comfortable and enjoyable experience for all our guests, and we're glad we succeeded with you.We are looking forward to welcoming you back soon.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Good day, Shirley!Thank you for sharing your wonderful experience with us!We appreciate your positive feedback regarding our staff. Our team takes great pride in their dedication to ensuring every guest feels welcomed and valued throughout their stay.We are looking forward to welcoming you back soon.
6/10 Okay
Lisa
May 16, 2024
Liked: Staff & service
Good location to find, friendly staff
Lisa
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Thank you, Lisa, for your positive review!We're delighted to read your detailed and positive review. Your feedback on our hotel’s location and friendly staff reinforces our commitment to providing exceptional service and ensuring that each guest has a truly memorable stay with us.We look forward to welcoming you back anytime you're in Moncton!
Property is your basic low key hotel. Rooms are great and clean. Lobby and breakfast area was clean and easier accessible. Location is close to food/gas and casino. Staff was very friendly. I would definitely stay here again.
Adam
Stayed 2 nights in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 20, 2024
Good day, Adam!Thank you for sharing your wonderful experience with us.We're truly grateful for your detailed and positive feedback. Your thorough review of our clean rooms and clean, accessible breakfast area highlights the aspects of our hotel that we take great pride in, and we're thrilled to have met and exceeded your expectations in those regards.Your comments about our hotel's convenient location and great staff are greatly appreciated, and we're thrilled to have left such a positive impression on you.We can't wait to have the pleasure of welcoming you again and providing you with another excellent stay.
Very convenient to walk in and out of the room with my dog. Only thing negative was a small smell of cigarette odor in the room.
Nancy
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 19, 2024
Thank you for taking the time to leave a review, Nancy!Your comments about our convenient drive-up, pet-friendly room options are greatly appreciated. We strive to create a home-away-from-home experience for all our guests, including those with furry companions.Please accept our sincerest apologies for the cigarette odour concerns you encountered during your stay. We understand the importance of a clean and smoke-free environment; your feedback is essential. Rest assured that we're taking your feedback seriously and implementing measures to prevent similar occurrences.We hope to have the opportunity to welcome you back in the future for an even better experience.
The lobby and breakfast area was clean and well decorated. This is the first time we received a call from the front desk to ask if we were satisfied with our room. The staff were very friendly and helpful. The room floors were carpeted and showed their age. The bed was very comfortable and the bathroom was well stocked; nice and clean. Great value for the money.
Elaine
Stayed 1 night in May 2024
Response from Sabine Antigua, Guest Relations Coordinator on May 15, 2024
Thank you, Elaine, for your positive review!Your detailed and positive comments have made our day! We're thrilled to hear that our clean accommodations, considerate staff, comfortable bed and well-stocked bathroom exceeded your expectations.We're also delighted to hear that you found our rates to be a great value for the quality of service and amenities provided. Ensuring our guests feel they've received excellent value for their money is a priority for us, and we're thrilled that you felt this way.We also note that you mentioned the age of our room floor carpets and apologize for any disappointment this has caused. Your feedback is invaluable, and we'll work to ensure that all aspects of your stay meet the expectations of our guests.We look forward to the opportunity to welcome you back in the future for another excellent stay.
Response from Sabine Antigua, Guest Relations Coordinator on May 15, 2024
Thank you for taking the time to leave a rating, Susan! We're pleased to hear that you had a positive stay with us and look forward to welcoming you back for an even better experience.
Response from Sabine Antigua, Guest Relations Coordinator on May 15, 2024
Thank you for taking the time to leave a rating, Floyd! We're pleased to hear that you had a positive stay with us and look forward to welcoming you back for an even better experience.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Good day, Sally!Thank you for sharing your wonderful experience with us!We're delighted that our staff made your experience memorable. We are committed to providing personalized and attentive service, and we are grateful for your acknowledgment.We look forward to the opportunity to welcome you back in the future for another excellent stay.
6/10 Okay
Evan
May 8, 2024
Liked: Cleanliness, staff & service
Evan
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Thank you for taking the time to leave a review, Evan!We strive to provide exceptional service, and we're thrilled to have met your expectations overall. We look forward to the opportunity to welcome you back soon for an even more exceptional stay.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Thank you, Jeffery, for your positive review!We're thrilled to receive your positive feedback from you. It's truly rewarding to know that our hotel was enjoyable.Providing an exceptional stay to our guests is something we strive for, and we're pleased to hear that we met your expectations.We are looking forward to welcoming you back soon.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Good day, Diane!Thank you for taking the time to share your experience with us.We're glad to have contributed to your positive experience by providing a clean and modernized environment. We take great pride in delivering memorable experiences, and we're delighted we have exceeded your expectations.We look forward to the opportunity to welcome you back in the future for another excellent stay.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Thank you for your rating, James, and wonderful feedback!Your detailed and positive comments have made our day! We're thrilled to hear that our drive-up rooms exceeded your expectations.We look forward to the opportunity to welcome you back soon for another delightful experience.
8/10 Good
Katie
Travelled with family
May 6, 2024
Carpet with lots of spots on it. Would be better if it was hard wood floors
( drive up room )
Katie
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Thank you for taking the time to leave a review, Katie!Your feedback is invaluable to us, and we're pleased to see that your stay was enjoyable overall.We're sorry that the dirty carpet in your room affected your stay. Your satisfaction is important to us, and we'll take immediate action to properly maintain our carpet to ensure a more pleasant experience for our guests.We are looking forward to welcoming you back soon.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Good day, Kim!Thank you for taking the time to share your experience with us.We're thrilled that our hotel served as a convenient location for you during your travels through Moncton. Your satisfaction is our priority, and we're glad we could meet your expectations.We look forward to the opportunity to welcome you back soon for another delightful experience.
Perfect spot for a girls getaway. Enjoyed our stay and the great breakfast 😀
Trudy
Stayed 1 night in Apr 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Good day, Trudy!Thank you for sharing your wonderful experience with us!We're absolutely delighted to read our hotel served as a perfect girls gets away, your detailed and positive review reinforces our commitment to providing exceptional service and ensuring that each guest has a truly memorable stay with us.Thank you for your positive feedback about our breakfast options. We believe that a good breakfast sets the tone for the day, and we're glad you found ours to your liking.We look forward to the opportunity to welcome you back in the future for another excellent stay.
Check in was quick. Staff is knowledgeable And friendly. Room is comfortable and clean.
Lisa
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Good day, Lisa!Thank you for taking the time to share your experience with us.We’re delighted for you taking the time to share such detailed and positive feedback. Your comments about our knowledgeable hospitality orientated staff are incredibly warming to know, and we're delighted to have provided you with a memorable stay.Thank you for recognizing the hard work of our housekeeping team on the cleanliness of your room. We are committed to maintaining exceptional cleanliness standards.We look forward to the opportunity to welcome you back in the future for another excellent stay.
Quick access to the highway, as I was heading to an early morning flight
Luke
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 19, 2024
Good day, Luke!Thank you for taking the time to share your experience with us.It's wonderful to hear that our hotel's convenient location met your needs of being close to the trans-Canada highway, giving easy airport travel. We aim to provide a convenient and welcoming environment for all our guests.We look forward to welcoming you back anytime you're in Moncton!
6/10 Okay
Shannon
May 2, 2024
Shannon
Stayed 1 night in May 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 23, 2024
Thank you for taking the time to leave a review, Shannon!Overall, we're so pleased you had a great time at our hotel!We look forward to welcoming you back and providing you with an even better experience.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 10, 2024
Thank you, Matthew, for your positive review!It's wonderful to know that you had a positive experience during your stay.We can't wait to have the pleasure of welcoming you again and providing you with another excellent stay.
8/10 Good
Kris
Travelled with family, Travelled with partner
May 1, 2024
Liked: Cleanliness, staff & service
I was traveling with an 80 year old, and the property does not have an elevator. The hotel was unable to accommodate a ground floor room, so this was extremely inconvenient. Overall the property was adequate for our needs.
Kris
Stayed 1 night in Apr 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Good day, Kris!It's wonderful to hear that your stay was overall satisfactory. We aim to provide a comfortable and enjoyable experience for all our guests, and we're pleased we could contribute to a positive for you.However, we do apologize for any inconvenience caused by our location not having an elevator and not being able to provide you with a ground-floor room. We understand how frustrating this must have been for you. Rest assured, your feedback is taken seriously, and we're committed to ensuring our accommodations reflect the high standards our guests deserve. We look forward to the opportunity to welcome you back soon for an even more delightful experience.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Thank you, Barry, for your positive review!We appreciate your feedback and are glad you had a positive experience during your stay with us. We can't wait to have the pleasure of welcoming you again and providing you with another excellent stay.
We have stayed at this hotel many times when we're in Moncton. The rooms are nice, convenient parking and the staff are very accommodating. We will stay there again :)
SUSAN
Stayed 1 night in Apr 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Good day, Susan! Thank you for your positive feedback about your stay at our hotel while travelling through Moncton. We understand the importance of a restful stay during a journey, and we're pleased we could provide that for you.Your detailed and positive review has made our day! We're delighted to have provided you with a fantastic stay with our convenient parking spaces, accommodating staff and nice rooms. It's wonderful to hear that our efforts to provide exceptional service and amenities have not gone unnoticed.We can't wait to have the pleasure of welcoming you again and providing you with another great experience.
10/10 Excellent
Lana
Apr 29, 2024
Clean, easy, nice hot breakfsst
Lana
Stayed 1 night in Apr 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Good day, Lana!Thank you for sharing your wonderful experience with us!We're delighted to know that you found the whole process to be easy and our rooms met your expectations in terms of cleanliness and comfort. Our team prioritizes maintaining high cleanliness standards.Your comments about our breakfast are greatly appreciated. We strive to offer a variety of options to cater to different tastes and dietary needs, and we're pleased it met your expectations.We look forward to the opportunity to welcome you back in the future for another excellent stay.
10/10 Excellent
Lexie
Apr 29, 2024
Liked: Cleanliness
Lexie
Stayed 1 night in Apr 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Good day, Lexi!We're thrilled to hear that you had such a good stay with us! Your positive comment about our hotel is fantastic to hear. We strive to create a friendly and hospitable atmosphere, and it's rewarding to know that our efforts have been appreciated by you.We look forward to the opportunity of welcoming you back for another delightful experience.
Staff was very friendly and helpful. Loved how close it was to different things. Will definitely stay there again!!
Darlene
Stayed 1 night in Apr 2024
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Good day, Darlene!Thank you for taking the time to share your experience with us.We're delighted that our staff made your experience memorable. We are committed to providing personalized and attentive service, and we are grateful for your acknowledgment.It's wonderful to hear that our hotel met your needs with its near by amenities. We strive to offer a convenient location and comfortable accommodations for travellers passing through the area. We look forward to the opportunity of welcoming you back for another delightful experience.
Response from Vanessa Buchanan, Guest Relations Coordinator on May 2, 2024
Good day, Brent!Thank you for taking the time to share your experience with us.We're absolutely delighted to read your positive review on our hotel, it reinforces our commitment to providing exceptional service and ensuring that each guest has a truly memorable stay with us.We look forward to the opportunity of welcoming you back for another delightful experience.
Response from Vanessa Buchanan, Guest Relations Coordinator on Apr 24, 2024
Thank you, Shayne, for your perfect rating and sharing your experience with us! We are pleased to hear that you enjoyed our hotel and its location. Your satisfaction is important to us. We look forward to welcoming you back for another pleasant stay soon!
Response from Vanessa Buchanan, Guest Relations Coordinator on Apr 24, 2024
Good day, Kim! Thank you for choosing to stay with us and for taking the time to share your review. We're thrilled to hear that you found your stay to be lovely and accommodating. Providing exceptional service to our guests is at the core of what we do, and we're delighted we were able to make your stay memorable. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.
Response from Vanessa Buchanan, Guest Relations Coordinator on Apr 24, 2024
Good day, Shayne!Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our excellent hotel, We hope to have the pleasure of welcoming you back for another exceptional stay in the future.
Response from Vanessa Buchanan, Guest Relations Coordinator on Apr 24, 2024
Good day, Tania! Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found your room to have an easy-access entry and that you enjoyed our quick check-in. we're pleased that we met your expectations in this regard. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another pleasant stay soon.
Response from Vanessa Buchanan, Guest Relations Coordinator on Apr 24, 2024
Thank you, Greg, for your feedback! We are pleased to hear that your stay with us was enjoyable and that you liked our location, Providing a pleasant experience for our guests is our top priority. We appreciate your review and can't wait to welcome you back for another great stay in the future.