4/10 Poor
Kathrine
Travelled with group
May 8, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great, Danny and Daniel at front desk were both pleasant and warm. Edgardo at Nawi was also great.
Other than that, this place is overpriced, dirty and not ready for guests. The communication sucks, the girl at front desk said she would email me a breakdown of my bill which I have not received. I dont think they understand English well because they couldnt fix our bills and now I cant even check it because I havent received it after 3 days. We asked to pay for a room upgrade but they didnt give us the lightning deals they advertised and charged regular prices. Also, even if the room is ready they wont let you go in the room until exactly 4pm or even past 4pm.
They are still under construction and there is dust and lumber everywhere as you try to use the facilities and even attend yoga classes. The music at the restaurant is too noisy and loud. The treehouse is pretty to look at but its not liveable. The water supply is not freshwater and it has a salty taste so even showering and brushing your teeth. Then the sink has a sewage smell from the ptrap. The pool also didnt loon clean.
Overall, we spent almost $700 at this place and it was the biggest rip off of our trip at El Salvador.
Kathrine
Stayed 1 night in May 2024