Exterior

Reviews of Hampton Inn Suites Minneapolis St Paul Arpt-Mall of America

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location! Easy access to shopping and St Paul- Macalester college
Stayed 4 nights in May 2024

2/10 Terrible

Nichole, Des Moines

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Alyxandra

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
We stayed at this airport simply because it was a quick drive to the airport for our early morning flight. The beds were comfortable, decent room. A little noisy in the halls- which is to be expected.
Stayed 1 night in Apr 2024

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would book again. The manager was very nice and made our stay lovely.
Stayed 2 nights in May 2024
Response from Anya on May 6, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 Excellent

Dennis

Stayed 2 nights in Apr 2024
Response from Anya on May 6, 2024
Dear Dennis!thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

8/10 Good

Kristen

Stayed 1 night in Apr 2024
Response from Anya on Apr 30, 2024
Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,Hampton Inns team,

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff @ the hotel were so nice and kind.
Stayed 2 nights in Apr 2024
Response from Anya on Apr 30, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

10/10 Excellent

Megan, Ronan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had great customer service, very friendly and genuinely nice
Stayed 2 nights in Apr 2024
Response from Anya on Apr 30, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

10/10 Excellent

Raymond, Hoyt Lakes

Stayed 2 nights in Apr 2024

2/10 Terrible

PAUL

Stayed 1 night in Apr 2024

10/10 Excellent

ANGELA, ANDOVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this hotel due to abilitybto take shuttle service to airport at 3:30 am. Need to be at airport by 4 and other hotel shuttles do not start until 4. Very friendly helpful front desk personnel.
Stayed 1 night in Apr 2024
Response from Anya on Apr 30, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anya on Apr 30, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

2/10 Terrible

Abdulwahhab

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in time is at 3 pm and they didn’t gave the room until 4:30 pm the room window is blocked by the entrance rain shield, the beddings are very old not comfortable at all and we were hearing the snores from the room next to us and the yelling from the hallway. It’s very disappointing that hampton inn has hotels like this one.
Stayed 1 night in Apr 2024
Response from Anya on Apr 30, 2024
Dear guest, we would like to make amends for the negative experience you encountered, and we invite you to reach out to our Guest Relations department at [phone number or email address]. We would appreciate the opportunity to discuss your concerns in more detail and find a suitable solution. Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences and disappointments you experienced during your time with us. We strive to provide exceptional service and a comfortable stay for all our guests, and we regret that we fell short of meeting your expectations.

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk worker. Easy check-in.
Stayed 1 night in Apr 2024
Response from Anya on Apr 18, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anya on Apr 30, 2024
Dear Valerie!Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anya on May 2, 2024
Dear Chad!Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.

8/10 Good

Nelissa, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service
It's clean and close to Mall of America. I wish the pool is bigger and breakfast to have more options. But overall a nice place to stay. I give 4 stars.
Stayed 1 night in Mar 2024
Response from Anya on Apr 30, 2024
Dear Nelissa! Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,/Management Team]"

6/10 Okay

Mauritinia

Stayed 2 nights in Mar 2024
Response from Anya on Apr 30, 2024
Dear Mauritinia! Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our overall experience with Hampton was poor to average. The hotel has signs in the room stating that they will clean your room every other day during your stay, which is fine, if they do it at all!?!? We stayed for 4 nights, not once was our room cleaned for basic necessities like garbage, towels and toilet paper. After 2 nights, I had to inquire with the front desk about where to put our filled garbage cans, request extra toilet paper and more towels on several occasions. The front desk said they would put in a request to have our room cleaned after I asked on night 3 but it never happened and when asked at the checkout how our stay made excuses of why it wasn’t done. No I wasn’t in my room when someone knocked and yes the do not disturb sign was on the inside. No real apologies and frustrated that we had to service our own room. Just insincere and inhospitable. We have stayed at many Hampton Inns, and will again mainly due to loyalty program and free breakfast, but was overall agitated that this occurred and was dismissive about it.
Stayed 4 nights in Mar 2024
Response from Anya on Apr 1, 2024
We hope this message finds you well. We recently received your review regarding your experience at our establishment, and we would like to extend our sincerest apologies for any inconvenience you may have encountered during your stay. We deeply regret that we were unable to accommodate your request to change rooms for the following day. We strive to provide excellent service to all our guests, and we understand that this situation fell short of your expectations. Rest assured, we take your feedback seriously, and we will use it as an opportunity to improve our operations and prevent similar situations from arising in the future.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

6/10 Okay

Jensen, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service
Very close to shopping. Friendly staff. Bed was comfortable but pillows were too soft. Breakfast was nice good variety for the weekend we stayed. Kids enjoyed the pool but was very small, did not look big like the picture. I was disappointed that the hot tub was completely out of order ( was demolished). Gym had lots of machines that kinda worked but no free weights only 40 lbs available, not a lot of floor space, 3 different medicine balls. First night fridge seemed to be loud at night, could hear other floors flush, room was kinda cold even though we turned the heat up. Overall it was ok I would stay again.
Stayed 2 nights in Mar 2024
Response from Anya on Apr 30, 2024
Dear Jensen!Thank you for choosing to stay at our property and for taking the time to share your feedback with us. We greatly appreciate your honesty and value your opinion. While we are sorry to hear that your recent experience did not fully meet your expectations, we are glad to hear that there were some positive aspects during your stay.We sincerely apologize for any inconvenience or dissatisfaction you may have encountered. At Hampton Inn, we strive to provide exceptional service and a comfortable environment for all our guests. We appreciate your feedback as it helps us identify areas in which we can improve.We are pleased to know that there were certain aspects of your stay that you found enjoyable. Your positive comments regarding our staff and location, are truly appreciated and will be shared with our team members. We believe that providing a positive experience is essential, and we are glad that we were able to achieve this in certain areas.Should you have any further suggestions or concerns, please do not hesitate to reach out to us directly. We are committed to making improvements based on guest feedback and would love the opportunity to address any issues you may have encountered during your stay.Once again, we thank you for choosing our property and for sharing your valuable feedback. We hope to have the chance to better serve you in the future and provide an even more memorable experience.Warm regards,

10/10 Excellent

Marlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle
Stayed 3 nights in Mar 2024
Response from Anya on Apr 2, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

6/10 Okay

Tim

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There's no hot tub. Don't believe Expedia or their descriptions posted online. It's filled in with cement. The wifi was so slow throughout the building I had to go to a coffee shop for my client meetings. Disappointed in the lack of honesty
Stayed 2 nights in Mar 2024
Response from Anya on Apr 30, 2024
Dear Tim!I hope this letter finds you well. I am writing to express my sincerest apologies for the inconveniences and difficulties you encountered during your recent stay at our establishment. We deeply regret that your experience fell short of your expectations, and we take your feedback seriously as we strive to provide exceptional service to all our guests. About Wi-Fi, we know that is an exterior issue that Hampton is working with city to fix . Hot tub stopped working during and after covid and management decided to demolish. Once again, we thank you for choosing our property and for sharing your valuable feedback.

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was outstanding and very helpful when we had a smoke detector chirping at midnight. The overall stay besides that was outstanding staff very polite and helpful
Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

4/10 Poor

Brandon

Disliked: Cleanliness, amenities
I was bitten by a bedbug in the middle of the night during my 1 night stay. I had no choice but to check out from the hotel in the middle of the night, and now Expedia and the hotel are denying my refund claim. Why should I pay for a night I did not stay in the hotel due to unsafe conditions? Bedbugs are hard to get rid of and travel easily. You' think a hotel near a major airport would be more aware of the situation this country has faced for YEARS and be more understanding.
Stayed 1 night in Mar 2024
Response from Management on May 2, 2024
We are sorry to hear you had a bad experience. We take any reports of pests seriously and always have them investigated by a professional service.

8/10 Good

Seth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Anya on Apr 30, 2024
Dear Seth! Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,[Management Team]"

10/10 Excellent

Tracy, Tea

Liked: Property conditions & facilities
No dining options
Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

10/10 Excellent

Mandy

Stayed 1 night in Mar 2024
Response from Anya on Apr 2, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anya on Apr 30, 2024
Dear Tracy!Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,[Management Team]"

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to Mall of America.
Stayed 1 night in Feb 2024
Response from Anya on Apr 30, 2024
Dear Jeanne!Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and are thrilled to hear that you had a positive experience during your visit.We also want to express our gratitude for the 4 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.If you have any specific suggestions or recommendations that could help us enhance our guests' experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests' expectations.Thank you once again for your support, and we hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,[/Management Team]"

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance of the Mall of America and MSP is close too.
Stayed 1 night in Feb 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

10/10 Excellent

Loch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anya on Apr 1, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had a wonderful experience during your stay.Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.Our team works diligently to ensure that every aspect of your stay is flawless, from the comfort of our accommodations to the efficiency of our staff. It is truly rewarding to know that our efforts have contributed to your enjoyable stay.We greatly appreciate your kind words and will share your feedback with our entire team. Your positive review serves as a motivation for us to continuously improve and deliver outstanding service to all our guests.0Once again, thank you for your perfect score and for choosing our hotel. We look forward to serving you again soon!

8/10 Good

JOHN, Pacific Palisades

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called as soon as I arrived and got my bags at the airport and they asked me a few questions. Gave me directions in the shuttle. There in less than 10 minutes. Was easy to book my shuttle ride back. Room was large and quiet so I was good. Would stay here again if our transiting MSP airport
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Anya on Feb 14, 2024
Thank you so much for taking the time to leave us 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from Anya on Feb 12, 2024
Thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! We are absolutely thrilled to hear that you had wonderful experience during your stay. Your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MSPAM on Feb 10, 2024
Hello Diane, your feedback means the world to us, as it reaffirms our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we were able to meet and exceed your expectations Diane, thank you for your perfect score and for choosing our hotel Hampton Inn & Suites Mall of America. We look forward to serving you again soon!

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MSPAM on Feb 10, 2024
Hi John, we are so sorry that your experience with us was not at the level of excellence that we pride ourselves on. We very much appreciate your feedback, lets us know how I can turn that 3 to a 5 Star. Thank you John

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MSPAM on Feb 10, 2024
Hello Alfredo, thank you so much for choosing to stay at our hotel and for taking the time to provide us with a perfect score! Yeah! We are absolutely thrilled that you had a wonderful experience during your stay.

10/10 Excellent

Shirlyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff was amazing!
Stayed 2 nights in Jan 2024
Response from Anya on Feb 7, 2024
Thank you so much for taking the time to share your fantastic feedback with us! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words have made our day!it's always our utmost priority to provide exceptional service and ensure our guests have a memorable stay. We're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivation for our entire team, and we truly appreciate your recognition.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're here to ensure your continued satisfaction.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MSPAM on Feb 10, 2024
Hello Patti, thank you so much for taking the time to share your feedback choosing us Hampton Inn & Suites Mall of America for your stay. Thank you, Patti.

6/10 Okay

Darin, Rochester

Stayed 1 night in Dec 2023
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your 3 out of 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for the 8 out of 10 rating that you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further. If you have any specific suggestions or recommendations that could help us enhance our guests experience, please don't hesitate to share them with us. Your input is highly valuable to us as we continuously work towards exceeding our guests expectations.

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good but not great.
There was no hot water when we checked out in the morning and the guy said that he was originally going to give us $50 off for each room for our stay but since we got it from hotels.com, he couldnt and i'd need to ask the ppl we booked our trip with.
Stayed 1 night in Jan 2024
Response from Anya on Feb 7, 2024
Thank you so much for the time to share your feedback and for choosing to stay with us. Unfortunately when you book your room with 3rd party we don't have excess to modify or adjust rate but we do apologies for the inconvenience caused and thank you for bringing this matter to our attention. We definitely will do whatever we need to do to fix the issue. Once again , we apologies for the inconvenience caused .

6/10 Okay

Tina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close to airport
Room was nice. Under cover parking. Horrible shuttle from airport to hotel
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your feedback and for choosing to stay with us. We appreciate your kind words and also express our gratitude for the 4 out 5 rating you awarded us. We always strive to provide exceptional service and amenities to our guests, and your feedback gives us valuable insights on areas where we can improve further.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that you had an amazing experience during your stay with us. Your kind words made our day! We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Okay

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was nice and everything but the furnace in our room was terribly loud and woke us all up constantly so sleeping wasn’t easy. When the furnace ran it blew cold air too even tho we turned it up to 74 in the room.
Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you for taking the time to share your feedback about your stay at our hotel. We sincerely apologize for any inconvenience and disappointments you experienced during your time with us. We strive to provide exceptional service and a comfortable stay for all our guests, and we regret that we fell short of meeting your expectations. Your feedback is incredibly valuable to us, and we appreciate you bringing these issues to our attention. We take guests satisfaction seriously, and assure you that we are actively addressing the concerns you raised to prevent similar situations from occurring in the future.

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk greet us with a smile and all the staff as well. Room is clean and love the coffee they provided in the lobby. Good breakfast too. The hotel is close to Mall of America as well. Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Anya on Feb 7, 2024
thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us.Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We strive to provide exceptional service and create memorable experiences for all our guests, and knowing that we succeeded with you brings us great joy.We hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Once again, thank you for choosing us and for your generous review. We value your support and recommendation.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MSPAM on Feb 10, 2024
Hello. Thank you so much for taking the time to share your feedback with us! We are thrilled that you had an amazing experience during your stay. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Darci

Stayed 1 night in Jan 2024
Response from Anya on Feb 12, 2024
Thank you so much for taking the time to share your 5-star review! We truly appreciate your kind words and feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back to our hotel in the future.