All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 910 out of 1461 reviews" "
10 - Excellent
910
Rating 8 - Good. 298 out of 1461 reviews" "
8 - Good
298
Rating 6 - Okay. 136 out of 1461 reviews" "
6 - Okay
136
Rating 4 - Poor. 70 out of 1461 reviews" "
4 - Poor
70
Rating 2 - Terrible. 47 out of 1461 reviews" "
2 - Terrible
47
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Thomas
Travelled with family
May 27, 2024
The breakfast and happy hour were great, the pool and hot tub were fantastic. The rooms definitely need some maintenance: the dining area sink faucet was damaged, there was chipped paint in the bathroom.
Thomas
Stayed 2 nights in May 2024
Response from Shannon on May 27, 2024
Hello, We appreciate your feedback. Have a wonderful day! Thank you for staying with us.
I was really disappointed with my stay. I am normally a huge advocate for embassy suites but this one was terrible. The breakfast and evening reception was exactly. The. Same. Every. Day. No changes or variety at all. The people were not friendly. I pay more to stay here because I expect better and this did not meet expectations at all. There were a ton of hidden parking and room fees that I was unaware of and no one on staff was attentive or helpful. Kids were running around screaming the entire time and making a mess and no one was doing g anything about it. I’m also pretty sure elephants were stampeding above me based on the noise and running back and forth. Do NOT recommend.
Paloma
Stayed 2 nights in May 2024
Response from Shannon on May 26, 2024
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us. We will address this with the staff. We are sorry for the inconvenience.
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
8/10 Good
Carrie, international falls
Travelled with family and small children
May 20, 2024
Liked: Cleanliness, staff & service, amenities
Everything with the property was great with the exception of the pool. There was so much chlorine that it was burning our eyes and we were not able to enjoy the pool or hot tub.
Carrie
Stayed 1 night in May 2024
Response from Shannon on May 22, 2024
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
Its always a wonderful stay. Woolleys has great food and atmosphere.
The hotel'scomplimentary breakfast is tasty and a fast meal way to start the day. We stay alot for just some R&R and shopping and ball games.
Tammy
Stayed 3 nights in May 2024
Response from Shannon on May 14, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!
The rooms are nice and clean like the open bar at night and the breakfast in the morning. Both were great. The only thing i miss is all the trees and plants that were there before. But plants or no plants we will be back
ann
Stayed 1 night in May 2024
Response from Shannon on May 12, 2024
Hello, We appreciate your feedback! Thank you for staying with us and have a wonderful day!
Excellent hotel - beautiful king suite! definitely you wouldn't go wrong booking these suites.
Theresa
Stayed 1 night in May 2024
Response from Oleg on May 10, 2024
Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay in our king suite and found it to your liking. We look forward to welcoming you back soon for another excellent experience!
This was the worst stay ever. The toilet kept getting clogged then flooding the bathroom. My cologne and the wife’s perfume went missing after room service came to clean the room, we have addressed the issue to the front desk but never heard back from them. We are never going to stay there ever again.
Mohammed
Stayed 2 nights in Apr 2024
Response from Oleg on May 10, 2024
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you faced during your stay, particularly with the bathroom and the loss of personal items. This is certainly not the level of service we aim to provide. We take your concerns very seriously and are investigating these issues as a priority to ensure they are addressed and such incidents are prevented in the future. We would appreciate the opportunity to discuss this further with you and hopefully restore your faith in our hotel. Please contact us at your earliest convenience.
10/10 Excellent
Melat
May 7, 2024
Melat
Stayed 1 night in May 2024
Response from Oleg on May 27, 2024
Thank you for your feedback! We're glad to see that you enjoyed your stay overall. We look forward to your next visit!
6/10 Okay
Nancy, San Antonio
May 7, 2024
Liked: Staff & service
Nancy
Stayed 1 night in May 2024
Response from Shannon on May 8, 2024
Hello, We appreciate your feedback. Have a wonderful day. Thank you for staying with us.
Hello, We appreciate your feedback. We hope you have a wonderful day and thank you for staying with us.
6/10 Okay
Joseph
Travelled with partner
May 1, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Air conditioning was not working properly also you could see the air filter in the room really needs to be changed
Joseph
Stayed 1 night in Apr 2024
Response from Oleg on May 1, 2024
I'm sorry to hear about the issues with the air conditioning during your stay. We appreciate you bringing this to our attention. Our hotel uses a centralized HVAC system, and it seems we missed checking the air filter in your room. We're addressing this immediately to ensure it doesn't happen again. Thank you for your feedback, and we hope to provide a more comfortable environment on your next visit.
10/10 Excellent
nancy a
Business traveller, Travelled with partner
Apr 30, 2024
Liked: Cleanliness, staff & service, amenities
Staff very helpful. Close to the airport with convenient shuttle.
nancy a
Stayed 1 night in Apr 2024
Response from Shannon on Apr 30, 2024
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
10/10 Excellent
Jim
Apr 29, 2024
Jim
Stayed 1 night in Apr 2024
Response from Shannon on May 22, 2024
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
8/10 Good
Kristina
Travelled with group
Apr 29, 2024
Liked: Cleanliness, staff & service, amenities
The hotel is very conveniently located if your going to the mall airport or even downtown. The metro is located down the street. We had some trouble with our door locking us out, but the staff was very accommodating and did a nice job taking care of the situation.
Kristina
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 29, 2024
Hello, We appreciate your feedback. Have a wonderful day and thank you for staying with us.
Check in was so unbelievably quick & smooth! She had me ready to go in under 2 minutes! They have a nice managers reception where you are offered 2 drinks and basic snacks. Super close to MSP. Will be my go to hotel when flying out of the cities!
Kimberly
Stayed 1 night in Apr 2024
Response from Oleg on Apr 27, 2024
Dear Kimberly,Thank you so much for your wonderful review! We're thrilled to hear that your check-in was quick and smooth and that you enjoyed our manager's reception. It's great to know our location near MSP added to the convenience of your stay. We are honored to be your go-to hotel when flying out of the Twin Cities and look forward to welcoming you back soon for another seamless experience.
We love this property. Always clean and so close to the airport. We love the restaurant on site and the happy hour for guests. I never stay anywhere else when flying out of MSP!
Leyna
Stayed 1 night in Mar 2024
Response from Shannon on Apr 26, 2024
Hello, We appreciate your feedback. Have a wonderful day. Thank you for staying with us.
10/10 Excellent
Tania
Travelled with family, Travelled with family and small children
The staff was always helpful and friendly! Great place to stay with little kids.
Tania
Stayed 3 nights in Apr 2024
Response from shannon on Apr 23, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!
6/10 Okay
Shenal, HAMILTON
Travelled with partner
Apr 22, 2024
Disliked: Property conditions & facilities
I like that it was close to airport. Could use some repairs and cleaning throughout the rooms and facility. Parking lot had lots of debris and entrance could use deep cleaning.
Shenal
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 22, 2024
Hello, We appreciate your feedback. We hope you have a wonderful day. Thank you for staying with us.
We really enjoyed our stay. Definitely could’ve been a little bit more cleaner, but overall it was great.
Katherine
Stayed 3 nights in Apr 2024
Response from Oleg on Apr 19, 2024
Dear Katherine,Thank you for taking the time to review your stay with us. We're delighted to hear that you enjoyed your time at our hotel overall. However, we apologize for any cleanliness issues you encountered. We aim to maintain the highest standards of cleanliness and your feedback is crucial in helping us improve. We appreciate your comments and look forward to providing you with an even better experience on your next visit.
10/10 Excellent
Mark
Apr 18, 2024
Mark
Stayed 1 night in Apr 2024
Response from Oleg on May 10, 2024
Thank you for your positive rating! We're thrilled to see that you had a great experience with us. Looking forward to welcoming you back soon!
Convenient location to what we were in town for. Very friendly staff. Breakfast was great!
Kim
Stayed 2 nights in Apr 2024
Response from Oleg on Apr 17, 2024
Dear Kim,Thank you for your wonderful review! We're delighted to hear that our location was convenient for your needs and that our staff made a positive impression with their friendliness. It’s great to know you enjoyed the breakfast as well. We look forward to welcoming you back on your next visit to town!
10/10 Excellent
Jerome, Mesilla Park
Apr 15, 2024
Liked: Cleanliness
Jerome
Stayed 1 night in Apr 2024
Response from Shannon on Apr 17, 2024
Hello, We appreciate your feedback. Thank you for staying with us. Have a wonderful day!
6/10 Okay
Fayth
Apr 14, 2024
Fayth
Stayed 1 night in Apr 2024
Response from Oleg on Apr 17, 2024
Dear Fayth,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are always looking for ways to improve our service. If there are specific areas where you think we could do better, please let us know. We hope to have the opportunity to provide you with a better experience on your next visit.
Dear Shinita,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and convenient. We strive to provide a seamless experience for all our guests, and it's great to know we met your expectations. We look forward to welcoming you back on your next visit!
2/10 Terrible
Katie
Apr 14, 2024
Liked: Cleanliness
Disliked: Staff & service
Even though we had a reservation, they did not have a room for us.
Katie
Stayed 1 night in Apr 2024
Response from Oleg on Apr 15, 2024
Dear Katie,We sincerely apologize for the inconvenience you experienced due to our hotel being oversold. We understand how frustrating it must have been to arrive with a reservation and not have a room available. We are reviewing our booking procedures to prevent this type of situation from happening again. Your satisfaction is very important to us, and we hope to have the opportunity to better serve you in the future.
Dear Lizbeth,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back soon!
10/10 Excellent
Allura
Apr 13, 2024
Excellent choicr
Allura
Stayed 1 night in Apr 2024
Response from Oleg on Apr 14, 2024
Dear Allura,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back again soon!
There was nothing to dislike about this property. everything was great
Craig
Stayed 3 nights in Apr 2024
Response from Oleg on Apr 12, 2024
Dear Craig,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed everything about your stay with us. It's always our goal to provide a seamless and enjoyable experience for all our guests, and it's gratifying to know we've succeeded with your visit.We look forward to welcoming you back to the property in the near future. Thank you once again for choosing us for your stay and for taking the time to share your positive experience.