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Reviews of The Pfister Hotel

4.5 out of 5
The Pfister Hotel
424 E Wisconsin Ave, Milwaukee, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1058 out of 1306 reviews" "
Rating 8 - Good. 138 out of 1306 reviews" "
Rating 6 - Okay. 54 out of 1306 reviews" "
Rating 4 - Poor. 31 out of 1306 reviews" "
Rating 2 - Terrible. 25 out of 1306 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
You the lobby is under renovation with scaffolding everywhere, detracting from the appreciation. This should have been posted on the website so i could choose to go elsewhere. No discounts for conditions, rooms full price
Stayed 1 night in May 2024
Response from Guest Services Management on May 25, 2024
We're disappointed to learn that your recent stay at The Pfister Hotel fell short of your expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you experienced. Your feedback is incredibly important to us, and we are taking immediate steps to address the concerns you've raised with our team. We would love the opportunity to make it up to you and show you the true standard of hospitality we are known for. Please consider giving us another chance to exceed your expectations.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in May 2024
Response from Guest Services Management on May 24, 2024
Thank you for the wonderful feedback about your stay at The Pfister Hotel. We're thrilled to have been a part of making your visit memorable. Our team takes great pride in delivering exceptional hospitality, and we're thrilled to hear that we hit the mark. We look forward to your next visit!

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from Guest Services Management on May 21, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to host you again during your next trip to Milwaukee.

10/10 Excellent

Ravinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place.
Stayed 1 night in May 2024
Response from Guest Services Management on May 21, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to host you again during your next trip to Milwaukee.

10/10 Excellent

RHONDA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Guest Services Management on May 21, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to host you again during your next trip to Milwaukee.

8/10 Good

Ted

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful older hotel with a modern wing attached. Great location downtown. Outstanding service with historical vibes. The lobby is very impressive. The room itself was on the higher tier and in the newer part. The rates were good, I just felt a bit let down by the room as I booked the best one I could for a special occasion and it was small and nothing remarkable. For a luxury experience, I would look elsewhere or upgrade further to the suite. I should have paid more attention to the listing. Despite that, it was still a good experience. I recommend paying the top amount and ensuring you get a suite in the original building so you can enjoy the most genuine experience you can at this historical gem.
Stayed 1 night in Mar 2024
Response from Guest Services Management on May 21, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to host you again during your next trip to Milwaukee.

8/10 Good

Natalie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fancy environment and how my bellman was very knowledgeable but I wish the front desk had more answers and were more helpful about questions. Anyways so far a great stay and clean!
Stayed 1 night in May 2024
Response from Guest Services Management on May 17, 2024
Thank you for taking the time to share your feedback about your recent stay at The Pfister Hotel. While we're pleased to hear that your experience was overall satisfactory, we regret that it wasn't exceptional. Your comments are important to us, and we will use them to identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more memorable stay.

10/10 Excellent

Jimmye B

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated my wife's birthday with a high speed ferry trip from Muskegon to Milwaukee. We stayed at the Pfister. It was an outstanding experience from start to finish. We stayed on the historic side of the hotel. Rooms were beautiful, the staff most helpful, internal dining options outstanding and the amenities were top notch. Pool on the 23rd floor was a bonus. Location was perfect. Worth every penny. The experience was so nice that we stopped noticing that there were renovations going on. Can't wait to see how the lobby turns out!
Stayed 1 night in May 2024
Response from Guest Services Managment on May 17, 2024
On behalf of The Pfister Hotel team, thank you for your glowing review! We're thrilled to know that you had a fantastic experience with us. Providing exceptional service is our top priority, and it's rewarding to hear that we've met your expectations. We can't wait to host you again in the near future

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at this beautiful hotel.
Stayed 2 nights in May 2024
Response from Guest Services Management on May 10, 2024
Thank you so much for taking the time to share your positive experience at The Pfister Hotel! We're delighted to hear that you enjoyed your stay. Our team is dedicated to ensure every guest feels welcomed and comfortable throughout their visit. We look forward to welcoming you back soon!

10/10 Excellent

Victorea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so cute. Love the history of the place. The comforter was so comfy
Stayed 1 night in May 2024
Response from Guest Services Management on May 10, 2024
Thank you so much for taking the time to share your positive experience at The Pfister Hotel! We're delighted to hear that you enjoyed your stay. Our team is dedicated to ensure every guest feels welcomed and comfortable throughout their visit. We look forward to welcoming you back soon!

10/10 Excellent

Jeffrey

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andres

Stayed 1 night in Apr 2024
Response from Guest Services Management on May 24, 2024
Thank you so much for taking the time to share your positive experience at The Pfister Hotel! We're delighted to hear that you enjoyed your stay. Our team is dedicated to ensure every guest feels welcomed and comfortable throughout their visit. We look forward to welcoming you back soon!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services Management on May 6, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

J. Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable & pleasant staff
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 8, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Apr 2024
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at the Pfister. Will definitely return.
Stayed 3 nights in Apr 2024
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area of the hotel. Just a little loud with the renovations that are going on.
Stayed 2 nights in Apr 2024
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Excellent

Gregory Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rich history and old school charm. The art and the decor was top notch.
Stayed 5 nights in Apr 2024
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 23, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.

10/10 Excellent

Patrick Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Service Mangement on Apr 23, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, great views of the city, comfortable beds
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Kendall

Stayed 2 nights in Apr 2024
Response from Guest Services Management on May 10, 2024
Thank you so much for taking the time to share your positive experience at The Pfister Hotel! We're delighted to hear that you enjoyed your stay. Our team is dedicated to ensure every guest feels welcomed and comfortable throughout their visit. We look forward to welcoming you back soon!

10/10 Excellent

Artur, Chiacgo

Amazing hotel, world class all the way
Stayed 1 night in Feb 2024
Response from Guest Services Mangement on Apr 19, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Olguin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this place a higher rating. Service was amazing and the experience was as good as it gets.
Stayed 1 night in Jan 2024
Response from Guest Services mangement on Apr 16, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Laura

Stayed 3 nights in Apr 2024
Response from Guest Services Managment on May 6, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from Guest Services Management on May 6, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love exploring MKE! The Lake, the Arts, & Dining options ALL are excellent. This, coupled with an easily walkable downtown, make for one of our favorite cities. The iconic Phister is located in the heart of it all. We try & stay here every chance we can. The staff go out of their way to serve you ensuring time spent at their property is memorable in the best possible way. We’ll be back soon!
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 16, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Justine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and helpful. The hotel itself was different and had a great vibe to it.
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 16, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

DJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 16, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beautiful place. Jack behind the front desk enhanced our stay enormously. Very fine people. Thx Al
Stayed 2 nights in Apr 2024
Response from Guest Services Mangement on Apr 15, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to host you again soon!

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with a welcoming staff, fun bar and delicious breakfast at the cafe! Room was stunning with high quality finishes! Would absolutely stay here again!
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 15, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely historic hotel in a great location for walking to sights and venues downtown. The real star was the wonderful staff who went above and beyond to ensure our experience was lovely. Very good food as well.
Stayed 3 nights in Apr 2024
Response from Guest Services Mangement on Apr 15, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Management on May 6, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is stunning. The staff was so accommodating. great stay.
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 12, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon.

8/10 Good

Charles

Stayed 1 night in Apr 2024
Response from Guest Services Managment on May 6, 2024
Thank you for your review and choosing our hotel during your trip to Milwaukee. I am happy to hear you enjoyed your stay with us and we appreciate the feedback you shared. We are glad your overall experience was positive, however we will work with our leadership to improve where you believe we came up short.

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything FIVE star!
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 12, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon

10/10 Excellent

Kasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Management on May 2, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a last minute reservation due to the weather and I couldn't have been happier with my stay at the Pfister. The woman at the front desk (her name started with a D) was so beyond accomadating. I needed to extend my stay due to the weather and she made sure my room was cleaned, and I was able to stay in the same room. She even gave me a coupon for a free coctail. I was delayed getting home and anxious but the staff here was a 10/10 and I can't wait to return. I also want to thank the wonderful woman who worked the happy hours in the lounge on floor 23. She was so hospitable and welcoming. If you haven't stayed at this historic gem of a hotel put it on your bucket list!
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 8, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

John, Kalamazoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and historic hotel, convenient location. Friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 8, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pfister is an icon. Elegant. Historic. Refined. Yet I always feel at home here.
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 8, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon!

10/10 Excellent

Mark, Escalon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in the lounge were excellent, Ellie was our waitress, and she is 5 Stars. Piano player was excellent. Tacos from the bar are BAD. They are cold rare fish. I would cut them from the menu
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 8, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel loved
Stayed 2 nights in Apr 2024
Response from Guest Services Mangement on Apr 8, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

ANNA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dina at front desk
Stayed 2 nights in Apr 2024
Response from Guest Services Management on Apr 7, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pfister is our preferred hotel to stay at while hanging out in Milwaukee. Love the vibe in the lobby bar (Ellie is the best!). Every person that works there seems genuinely happy and friendly providing unmatched service. 10 stars!
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 7, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 Excellent

Fia

Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 5, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Excellent

Rhonda

Stayed 1 night in Jul 2023
Response from Guest Services Mangement on Apr 28, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services Mangement on Apr 23, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 Excellent

Victoria

All great
Stayed 1 night in Mar 2024
Response from Guest Services Mangement on Apr 12, 2024
Thank you for your wonderful review! We take pride in our customer service standards and it brings us great joy to hear when a guest has an extraordinary stay. We hope to see you again soon

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Guest Services Mangement on Apr 4, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to host you again during your next trip to Milwaukee.