Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Milwaukee Brookfield

2.5 out of 5
Extended Stay America Suites Milwaukee Brookfield
325 N Brookfield Rd, Brookfield, WI

Reviews

7.4

Good

Rating 10 - Excellent. 266 out of 894 reviews" "
Rating 8 - Good. 278 out of 894 reviews" "
Rating 6 - Okay. 178 out of 894 reviews" "
Rating 4 - Poor. 91 out of 894 reviews" "
Rating 2 - Terrible. 81 out of 894 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
This hotel is fine for a one night stay if you won’t be in the room very much. The room cost me $128 for the night, should have been more like $80. The toilet had a ring of dirtiness in it. The bed is basically a cot. Also, don’t let them fool you that there’s free breakfast. The free breakfast is a mediocre “coffee and tea bar” with oatmeal packets and granola bars.
Stayed 1 night in May 2024
Response from Hotel Management on May 12, 2024
Dear Alison, Thank you for evaluating your stay. We are glad to know you enjoyed your stay overall. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will share your comments with our team and use them as an opportunity to improve our guest experience. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024

8/10 Good

John

The credit card machine gave me a hard time
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 19, 2024
Dear John, Thank you for your feedback. We hope that you had a pleasant stay with us overall. We are grateful for each of your comments as we continually strive to improve our guest experience. It was our pleasure hosting you; we hope to see you again soon. Sincerely,Hotel Management

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a solid, clean property where I could get a good nights sleep and not be bothered
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay at this location. The room was clean and spacious and I enjoyed having a kitchenette with everything needed to cook. I recommend this hotel and would stay here again.
Response from Hotel Management on Mar 27, 2024
Dear Jane, Thank you for sharing your positive remarks about Extended Stay America. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and spacious room with a kitchen was great. Your words for the staff are a joy to read, and we will share them with the entire team. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean room. Very courteous front desk staff. Always there to help you no matter what time of day.
Stayed 2 nights in Mar 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The room was great.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 23, 2024
Dear Stephanie, We are thrilled to hear you enjoyed your Extended Stay America stay! Our top priority is providing a comfortable and enjoyable experience for our guests. Your satisfaction is important to us, and we are glad you are satisfied with your room. We look forward to welcoming you back for another great stay. Thank you for choosing us!Sincerely,Hotel Management

8/10 Good

Heidi

Stayed 1 night in Mar 2024

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the money. Had a full size fridge. - microwave and small stove. Not much of a breakfast. Coffee and a few packaged items.
Stayed 1 night in Feb 2024

10/10 Excellent

Takenya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was great. Very helpful
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 16, 2024
Dear Takenya, We are delighted you chose to stay with us at Extended Stay America! It is wonderful to know that our front staff provided excellent and helpful service during your stay. Your acknowledgment is genuinely appreciated, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Tamra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and update rooms. Staff works continually to keep hotel in best shape. Customers are #1 to them.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Average hotel
Average extended stay hotel. Seemed to be a lot of regulars staying there. Beds were decent. The floor in the roomed needed to be mopped, and the shower cleaned better. I didnt like how the exit door was always propped open because people's room keys dont work on it. The free breakfast was minimal.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Dear Guest, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Had to wait over an half an hour to check in.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 1, 2023
Dear Guest, Thank you for reviewing your recent stay and highlighting the issues you had with your check-in, and we apologize for the same. Your time is valuable, and we appreciate your patience. While we aim to make your visit seamless, sometimes unexpected delays can occur. Please know that your feedback is valuable to us, and we will use it to improve our services. We hope the rest of your stay was enjoyable, and we look forward to welcoming you back for a smoother experience in the future.Sincerely,Hotel Management

6/10 Okay

bridget

Travelled with family
Disliked: Cleanliness
Not the best
Our room smelled like cigarettes so bad! We had a pet room because of our service dog but there was so much dog hair all under the couch and corners from a prior customer.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Dear Bridget, Thank you for being our guest. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We are working with our housekeeping managers to prevent this from happening again and hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
Okay
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 14, 2023
Dear Rick, We appreciate your feedback about your recent stay at Extended Stay America. Your input helps us continually enhance our services and accommodations. If you have any suggestions or specific feedback that can make your next visit even more enjoyable, please don't hesitate to share. We look forward to serving you better in the future.Sincerely,Hotel Management

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay outside of Milwaukee for Brewers game. Reasonably priced.
Stayed 1 night in Oct 2023

8/10 Good

LARRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the things there is to do in the area. I didn't like that there was the smell of smoke coming from the bathroom Ventilation system perhaps from the Room over mine.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 10, 2023
Dear LARRY, Thank you for your feedback on your recent stay at Extended Stay America. We are glad that everything went well during your stay. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. However, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023

10/10 Excellent

Norman, Cincinnati

Stayed 3 nights in Sep 2023

2/10 Terrible

Shinequa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will never stay there again
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 3, 2023
Dear Shinequa, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear David, Thank you for staying with Extended Stay America and for sharing your review. We're glad you enjoyed your stay and your kind words nothing your satisfaction with the hospitable service provided by our staff is much appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023

6/10 Okay

Diane

Stayed 4 nights in Sep 2023

10/10 Excellent

David

Liked: Amenities
Staff is great
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 20, 2023
Dear David, Thank you for selecting Extended Stay America for your recent accommodation and sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. We will share your feedback with our team to let them know our guest noticed their effort. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always great
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Property conditions & facilities
Great staff
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear David, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our associates work hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit.We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

8/10 Good

Jimmy

Liked: Cleanliness
The room was clean, only one of the front employees with sunglasses was only on the personal phone talking to someone and did not attend to the clients.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 18, 2023
Dear Jimmy, Thank you for giving us your feedback regarding your stay and for mentioning our clean accommodations. Please accept our apologies for our associate not being responsive to your needs. We never intend to disappoint a guest, as we strive to deliver exceptional service consistently. We will address your feedback with the respective associate to ensure these mistakes are not repeated in the future. We hope you will give us another chance to prove our commitment to outstanding service.We look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023

2/10 Terrible

Allan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Sep 2023

8/10 Good

Tomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 11, 2023
Dear Tomas, Thank you for choosing Extended Stay America. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 4, 2023
Dear David, Thank you for being our guest at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you, and we hope to see you again soon. Sincerely,Hotel Management

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C
The room doors are unbelievably loud. Fold out couch doesn’t get cleaned The rest is good.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 7, 2023
Dear Greg, Thank you for your feedback regarding your recent stay with us. We are glad to hear that you found most aspects of your visit to be satisfactory. However, We apologize for the inconvenience caused by the loud room doors and the cleanliness of the fold-out couch. We take all feedback seriously and will address it with our appropriate team to ensure it gets resolved effectively. We appreciate your understanding and hope that you will give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

10/10 Excellent

Keith

Stayed 1 night in Sep 2023

10/10 Excellent

True Divine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Amenities
Nice
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Basic Hotel/Friendly Service
Our room was fine, pretty basic. It offered a kitchenette with no utensils though. Only one garbage can in the room and one of the lamps didn't work, it needed a light bulb, so I had to ask housekeeping for one. Could have smelled a little better too, kind of moldy smelling.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 17, 2023
Dear Michelle, We appreciate you leaving your generous feedback regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Hotel Management

10/10 Excellent

Jim

Stayed 1 night in Aug 2023

10/10 Excellent

Kresten

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 4, 2023
Dear Kresten, Thank you for your lovely review of our Extended Stay America. It is good to know you had a great time here and that we could meet your expectations. Please revisit us so we can enjoy another memorable trip on your next visit to our city.Sincerely,Hotel Management

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023