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Reviews of Country Inn & Suites by Radisson, Mt. Pleasant-Racine West, WI

2.5 out of 5
Country Inn & Suites by Radisson, Mt. Pleasant-Racine West, WI
13339 Hospitality Court, Sturtevant, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1006 reviews" "
Rating 8 - Good. 291 out of 1006 reviews" "
Rating 6 - Okay. 65 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the way that it was nice & quiet, staff were friendly & no staff bugging us like other hotels do.
Stayed 1 night in May 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I-94, Exit 333, viable access in all directions. The pool area is quiet and crispy, and there are Golden Buffalo slots to be summoned. The hotel is flanked by Days Inn, and a MyHotel. But I feel as though both of those establishments come up a little short with the overall crispiness of there business, compared to the Radisson name.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth, Fleming Island

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in/check-out; staff was great; breakfast had lots of options
Stayed 2 nights in May 2024

8/10 Good

Michael

Nice facility but they checked us in and charged card prior to arrival when we selected to pay at arrival and we’re planning on paying cash or another card. They gave a vague answer and once we checked our bank the charge was already there, pretty quick. They did reverse it when asked but not a good policy when you are given the opportunity to pay upon arrival
Stayed 1 night in May 2024

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. clean and quiet
Stayed 1 night in May 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a shower. The cable TV took some time to get the right station. The room was clean. Hotel is quiet.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2024

4/10 Poor

Cecilia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Yes I would love the opportunity to say That whatever chemical they clean the rooms Bathrooms needs to go I put my brand new bar associate out the box and the Ledge of the tub and grabbed it and my soap was never the same Slippery And I use Dial which is a very dry soap to your skin when I used it to my skin after setting it down on the edge of the tub it was very slippery and wouldn't go away even off my hands washing with my own something in the chemical that's on the walls of the tub as well. The pool was dirty hot tub was dirty nothing was on to be generating the pools Cleansiness.... DISGUSTING........ Dirty even around the pool And little to no towels.
Stayed 1 night in Apr 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great choice for the price if you’re on a budget. The breakfast was actually great compared to other budget friendly hotels I’ve stayed at. The property was clean. The room listing did not mention a fridge was included, so I ended up not bringing any of my groceries, however there was a fridge! This is important to advertise along with the microwave and coffee maker. My only 2 things I wish had been different; the shower water could have been hotter, and the constant smell of floor cleaner, for those with scent sensitivities an odorless cleaner would be best. I had a headache all weekend from the scent of what seemed like Pinsole.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gwen M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marleah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay
Stayed 1 night in Feb 2024

10/10 Excellent

Nysheaki

Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk man very friendly. Loved room and overall decor. Felt very comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Pablo

Stayed 1 night in Apr 2024

8/10 Good

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows where to small when you get a king size bed you expect to get king size pillows not mini pillows which made sleeping very uncomfortable. House keeping knocking on door at 9 am both days which is to early
Stayed 2 nights in Apr 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a hottub that integrates with the pool and is well maintained. They do not allow pets and some guests smoke marijuana in the elevator, halls etc. You can smell it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lacey

Stayed 3 nights in Mar 2024

8/10 Good

Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this motel only has one ice machine and its on the 3rd floor. a mild inconvenience, but a pain just the same
Stayed 1 night in Apr 2024

6/10 Okay

Conrad

Business traveller
Strong smell of cigarette smoke in the hallways and room
Stayed 3 nights in Mar 2024

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always look for a hotel with a decent breakfast this one is pretty good 8.5 solid. Doesn’t require a deposit or a hold just a card to put on file very convenient as the original hotel I booked wanted a 75 dollar deposit and wouldn’t take my chime credit card. This place is very nice will be staying again!!
Stayed 1 night in Mar 2024

10/10 Excellent

Esther

Travelled with family
Liked: Staff & service, property conditions & facilities
The only thing that bothered me was the elevator. It could’ve used a BETTER cleaning. Could see where it was sorta done. Could see sneeze splatter on the walls. Otherwise I was impressed with hotel. Beds were comfortable and a nice hot breakfast and nice
Stayed 1 night in Mar 2024

10/10 Excellent

Marshall

Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff member, Bobby was great and very accommodating/personable. Fresh cookies in the lobby. 10/10 for Bobby. Rooms are a little outdated but overall nice property for our short one-night stay. Pool area was quiet, clean and stocked of towels.
Stayed 1 night in Mar 2024

10/10 Excellent

Khanphan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and ready. The host was so friendly with a big welcoming smile. The breakfast was delicious. It was a very quiet. I would stay here again and highly recommend this location.

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024

8/10 Good

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accept for the lady trying to come and clean before we checked out and banging on my door it was a good stay! Love that the pool is open until midnight.
Stayed 1 night in Mar 2024

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome text I received said housekeeping would clean the room once every 3 days so I didn't put the sign on the door not to disturb. When I returned on day 1 they had already been in and cleaned the room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Britney, Racine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the top staff super friendly also nice and clean great housekeeping !!!!! My Go 2 Hotel and it’s always a wonderful stay …. Pool was under construction the first day Hottub I didn’t get the chance to enjoy as it was out until March 1st but I will return
Stayed 3 nights in Feb 2024

2/10 Terrible

Jacob

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
That you had to pay for a deposit for the stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
I was certainly impressed with the friendliness of the staff. My room was very clean and quite comfortable. I had a great workout in the fitness center to start my day, followed by a delicious hot breakfast on the first floor. I highly recommend if a stay is required in Sturtevant, Wi.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
The facility is quite dated, but mostly clean. There was a grape juice? stain in the carpet. The desk chair was broken and I basically fell thru the middle. A couple of cabinet doors were loose and wouldnt shut. There were not enough lights, at least for someone with cataracts. A light bulb was out. The outlets were old and plugs fell out easily. They had a Keurig-branded coffeemaker and 4 k-cups of good quality coffee. The headboard trim was coming off. The breakfast was slightly better than average they had sausage links and fried potatoes and scrambled eggs in addition to the usual waffles and cereal. The orange juice was all water, not even up to military standards. The view out the window was the front entrance roof, luckily the light wasnt working or I would have been blinded all night even with the drape closed; and you could see that it had been covered with a very worn plastic tarp held in place by rocks for many many years. The first room I had stank of smoke, and I am pretty sure someone knew this because the bathroom fan was running when I entered; but when I complained about it they gave me a different one that did not stink. The surrounding area is a cluster of hotels in an industrial region. The hotel was quiet even tho I was right next to the elevator. The elevator was slow and the "close door" button was disconnected so you got to look at the lobby a lot.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay here was pleasant and quiet even though there were a lot of guests at the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cherika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a returning guest and this is my favorite choice for a hotel by far. Everyone is extremely nice and accommodating. The pool and hot tub are fabulous. The breakfast is delicious with a ton of choices and I also enjoy the soundproof rooms! I will be back again and again. Keep up the great work!
Stayed 1 night in Jan 2024

6/10 Okay

Emily

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Fine for the price
Easy to get to, breakfast was great, the night clerk was super nice and helpful, but the beds were really hard. There was a huge patch of carpet missing in between the beds that definitely needs attention in room 136. The room was clean.
Stayed 1 night in Jan 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean safe, friendly staff good breakfast I recommend staying there
Stayed 1 night in Jan 2024

2/10 Terrible

Kurtesha

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff…
Stayed 1 night in Dec 2023

6/10 Okay

Danielle

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Decent place to stay. Cleanly and nice staff. The walls however seem thin as we heard arguing and loud music from the neighboring rooms all day Friday.
Stayed 2 nights in Jan 2024