Outdoor pool, open 7:30 AM to 8 PM, cabanas (surcharge), sun loungers
Check availability

Reviews of South Beach Hotel

4 out of 5
South Beach Hotel
236 21st St, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 778 out of 1342 reviews" "
Rating 8 - Good. 141 out of 1342 reviews" "
Rating 6 - Okay. 134 out of 1342 reviews" "
Rating 4 - Poor. 128 out of 1342 reviews" "
Rating 2 - Terrible. 161 out of 1342 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Courtney

Liked: Staff & service
This was a great location. The hotel was very outdated and our AC kept leaking.
Stayed 3 nights in May 2024

4/10 Poor

Joseph

Disliked: Cleanliness, amenities, property conditions & facilities
The general area is good. But the building needs to be updated. The worse parts are the beds. Those are antique pieces and must give away if there are any collectors for last century items. It has heavy metal springs which can poke on any one who laying on it, will hurts badly.
Stayed 2 nights in May 2024
Response from Guest Service Team on May 24, 2024
Dear Joseph,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced during your stay Your comments are invaluable for our improvement. We have addressed this with our team to prevent it from happening again. We hope to welcome you back soon for a better experience at South Beach Hotel.Sincerely,Guest Service Team

2/10 Terrible

Dwayne

Stayed 2 nights in May 2024
Response from Guest Service Team on May 24, 2024
Dear Dwayne, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Terrible

Adolphe

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smells bad. The service horrible. No parking, no restaurant
Stayed 3 nights in May 2024
Response from Guest Service Team on May 23, 2024
Dear Adolphe,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced with the unpleasant smells, poor service, lack of parking, and the absence of a restaurant. Your comments are invaluable for our improvement. We have addressed these concerns with our team to ensure they are rectified and do not occur again. We hope to welcome you back soon for a much-improved experience at South Beach Hotel.Sincerely,Guest Service Team

4/10 Poor

Sean

Liked: Amenities
Disliked: Staff & service
Stafff was extremely inappropriate in the way that they spoke . Very unprofessional and rude.. the room ac was not working for the duration of the trip and the staff refused to change the room because they were “booked out”
Stayed 2 nights in May 2024
Response from Guest Service Team on May 20, 2024
Dear Sean,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced with the ac and our staff's behavior. Your comments are invaluable for our improvement. We have addressed this with our team to prevent it from happening again. We hope to welcome you back soon for a better experience at South Beach Hotel.Sincerely,Guest Service Team

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Service Team on May 20, 2024
Dear Herbert,Thank you for choosing to stay at South Beach Hotel. I am glad you enjoyed your stay overall. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!Sincerely,Guest Service Team

6/10 Okay

Kimberly

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property looks nothing like the pictures, pool area wasn’t cleanly drains broken over flowing, ripped cabana seats, the south beach portion of the hotel is like an abandon building NO HOSPITALITY room and they make no accommodations for early or late arrivals/departures. The golf cart ride for 1 mile is not true they took it away. Beach is only 2 chairs per room, even if your room sleeps 4 you have to pay extra per chair and no umbrella. The only good thing I can say is the beach workers were so nice and helpful and the restaurant at Boulan the connecting hotel was Decent. The rooms don’t go below 74 degrees you can’t change the temp either. The showers leak terrible all over bathroom floor. No late or early check ins, basically avoid this hotel if you can. I wish I could get partial refund that’s how I displeased I was with it.
Stayed 2 nights in May 2024
Response from Guest Service Team on May 16, 2024
Dear Kimberly,Thank you for choosing the South Beach Hotel. We are sorry your recent stay did not meet your expectations, especially concerning the pool, cabana, late check-out, AC, and other issues. Your feedback is important, and we are committed to addressing it promptly. A member of our Guest Services Team will be in touch to discuss your concerns. We hope for the chance to provide you with a better experience in the future.Best Regards,Guest Services Team at South Beach Hotel

10/10 Excellent

Lyne, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the $40 service fee per day charged at the end of the stay when not informed at check-in time!!
Stayed 3 nights in May 2024
Response from Guest Service Team on May 24, 2024
Dear Lyne, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Regards, Guest Service Team.

8/10 Good

Debora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was very close to the beach and the pool was very nice . I didn’t like the fact there was no microwave nowhere in the building (according to staff ) it becomes inconvenient specially for those with babies . The parking was also a little bit of a walk from the hotel (under the sun can be annoying) . It will be ideal to have a direct entrance to the parking lot . This parking lot also didn’t have elevators only stairs not great to those with disabilities. Besides these details the staff was very nice . The rooms very clean and close to the beach and readily accessible.
Stayed 1 night in May 2024
Response from Guest Service Team on May 13, 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

Nyla

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun !
Stayed 1 night in May 2024
Response from Guest Service Team on May 13, 2024
Dear Nyla, Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!Sincerely,Guest Service Team

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Service Team on May 10, 2024
It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

2/10 Terrible

Moon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Service Team on May 4, 2024
Dear Moon,Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Terrible

Iris

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel room 208 specifically has bedbugs. I provided video proof, photos, etc. in the hotel refuse to do anything about it. They also didn’t reply to my issue until four days later. Will never go back to not only this hotel but south beach. Because of this experience. This place has bedbugs do not stay here. Worst worst was when I woke my daughter up because I saw a big buck on the pillow one was right underneath of her and ran as soon as she got up. Absolutely horrible and horrifying..
Stayed 3 nights in Apr 2024
Response from Guest Service Team on May 4, 2024
Dear Iris,Thank you for choosing to stay at South Beach Hotel and for sharing your feedback regarding your recent experience. We deeply regret that your stay was not up to our usual standard due to the presence of bed bugs. Your comments are invaluable to us as they help us continually improve our services. Please accept our sincerest apologies for any inconvenience caused. Be assured that we have already taken the necessary steps to address this issue with our team to prevent any recurrence in the future. We hope to have the chance to welcome you back soon, providing you with a much-improved experience at South Beach Hotel.Sincerely,Guest Service Team

8/10 Good

Marie

Travelled with family
Liked: Amenities
They need new mattresses and better quality tv. The remote confrol old fashion, the flat screen too small. I hope they refurbish and take care of the mattresses. One cannot charge to rooms unless included in the price but at the bar it was ok.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on Apr 30, 2024
Dear Marie,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we will take the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Kind and helpful staff
Stayed 5 nights in Apr 2024
Response from Guest Service Team on Apr 30, 2024
Dear Anna,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy your stay as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Terrible

argita

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like at all, it was like a motel room.
Stayed 2 nights in Apr 2024
Response from Guest Service Team on Apr 29, 2024
Dear Argita, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Terrible

Manisha

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Service Team on Apr 29, 2024
Dear Manisha, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
They overcharged me for items that I did not consume from the mini bar. If they what to still a few dollars from costumers. This is no good , I not going to stay there again or recommend this hotel to no body.
Stayed 7 nights in Apr 2024
Response from Guest Service Team on Apr 26, 2024
Dear Richard, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

4/10 Poor

Betty

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was under construction for renovation. Workers came on site at 4:30 am and were talking loudly and banging their tools. No free coffee and parking was $40 a day.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on Apr 24, 2024
Dear Marta, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Sincerely,Guest Service Team

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except in one of the two rooms the AC was not working g properly. I did not complain as it was a 1 night stay
Stayed 1 night in Apr 2024
Response from Guest Service Team on Apr 24, 2024
Dear Lourdes, Thank you for staying with us at the South Beach Hotel and for giving good ratings. We cannot wait to welcome you back again soon!

2/10 Terrible

Marta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this hotel . Worse experience ever.We booked this hotel for five days. Our flight was delayed we came around midnight to check in . Hotel had no reception until 7am next day . Door was locked , no one answered the phone , line was busy .And unattended !!!!!!!! I can only imagine if something happened or if someone needed help in the middle of the night!!!!!We had two choices stay on the street until 7 am or find the room to sleep!!!!! Unacceptable !!!!!!. Which cost us duble 1am !!!! Plus parking extra !!!! I’m still waiting for the refund !!!!!
Stayed 5 nights in Apr 2024
Response from Guest Service Team on Apr 24, 2024
Dear Marta, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Sincerely,Guest Service Team

10/10 Excellent

Tiffany

I liked the location and our room was nice/clean
Stayed 2 nights in Apr 2024
Response from Guest Service Team on Apr 15, 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
My room smelled musty , couldn’t get out of there fast enough
Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 15, 2024
Dear Peter, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

10/10 Excellent

Fritzgerald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Guest Service Team on Apr 15, 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the beach, nightlife and public transport around the city. Friendly staff. Beautiful Art Deco hotel but a little tired on the inside and showing its age. We had some damp salts penetrating the walls so the room smelt damp. Coffee pods are chargeable and had been included everywhere else we stayed. The chairs were very worn and taped up with Scotch tape. The hot tub was over chlorinated but hopefully that was a one-off! Rooftop pool was lovely with bar, great sun loungers and beds.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on Apr 11, 2024
Dear Nadine, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time that I stay at this place and I feel like everything gets better than the first time . We had a cold night and we wished to be able to turn on the heat in the room but there was not such a option. We survived tho. Other way everything was excellent
Stayed 5 nights in Apr 2024
Response from Guest Service Team on Apr 11, 2024
Dear Nicole, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future.

4/10 Poor

Tayfun, Sanignacio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was an old hotel rooms there is no reception they are using next door hotel reception and facilities. l very disappointed. Do not believe pictures SBH hotels
Stayed 6 nights in Mar 2024
Response from Guest Service Team on Apr 9, 2024
Dear Tayfun, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

8/10 Good

Shanell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was cool, kind of outdated but rooms are nice and it’s waking distance from beach and have roof top pool
Stayed 2 nights in Mar 2024
Response from Guest Service Team on Apr 8, 2024
Dear Shanell, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not the same as pictured, the room smelled like mildew, the room were much smaller then pictured. The pool area was not kept well, the pillows were stained, the pool water was spilling out of the pool which made the floor wet and unsafe. Repairs are needed.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on Apr 8, 2024
Dear Samantha, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

6/10 Okay

Samuel

Stayed 3 nights in Apr 2024
Response from Guest Service Team on Apr 26, 2024
Dear Samuel, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

6/10 Okay

Alie

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The place is no what you see in the photos is the hotel beside , the room was clean but the AC horrible no cooling enough, but the really worse part and be ready if you book here is the parking they don’t have parking what they offer you is public parking on the other block for 40 dollars at day if you have any disability please don’t book here they will give your spot on the last floor wish 5th and they don’t have elevator so every time you go out you need to walk up and down be aware of this
Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 8, 2024
Dear Alie, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

8/10 Good

Stevia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and friendly. The only negative was the A/C wouldn’t go lower than 72 F and the mattress was close to its final days. That is honestly my only complaint. Room was clean, staff was fantastic, loved the beach access and the rooftop pool.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on Apr 8, 2024
Dear Stevia, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

2/10 Terrible

Kaori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room was not like it was advertised. It was very bad and I was very very disappointed. But staff was excellent.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on Apr 3, 2024
Dear Kaori,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

6/10 Okay

Leah

Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
I would say the only thing I liked was the location and the amenities on the beach. The property looked nothing like the pictures. I got the impression The hotel is actually just a place for surplus guests when the actual hotel which is Boulan doesn’t have room. The rooms are very dated and there was renovations happening. The pics you see on their sight is actually for the other hotel. The one pic with the pink couches doesn’t even exist. I felt like I was being tricked. Also they charge extra for cleaning services everyday which is usually part of the daily charge.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Dear Leah, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

10/10 Excellent

Judith

Great roof top pool
Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Dear Judith, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Okay

Leonila

Travelled with family
Liked: Staff & service
The pictures on the website did not match the actual South Beach hotel. Our room was out dated and the beds were very springy and uncomfortable. We stayed at South Beach not knowing the its affliated with Boulan hotel which is next door and where the pool...restaurant..check-in reception etc all took place there and where the pictures on the website are from .... The positive side was the staff was nice and the location other than that the photos on the website for South Beach hotel was very misleading....
Stayed 4 nights in Mar 2024
Response from Guest Service Team on Apr 1, 2024
Dear Leonilla, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team

2/10 Terrible

Gustavo

Disliked: Cleanliness, property conditions & facilities
The property location is really good, however the property is really old, smelling old carpet and windows totally dirty. Frustrating!! There was a leek in my room that made all of our clothes wet and not even an offer to switch to another place. The hospitality and customer care was missed unfortunately.
Stayed 6 nights in Mar 2024
Response from Guest Service Team on Mar 31, 2024
Dear Drea,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Terrible

Dreà

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nail on the coffin was being charged additional $75 for checking out 30 min late. They do a bait and switch on building pictures. Staff was rude at front desk and lobby. Had to switch out of first room because the order of mildew. Hallways and elevator stink.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on Mar 31, 2024
Dear Drea,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like mold. Was dirty. There was a bogger on the pillow. Construction work was being done right at the window. Immediately checked out and left
Stayed 2 nights in Mar 2024
Response from Guest Service Team on Mar 22, 2024
Dear Mathew,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel.

2/10 Terrible

Nadine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 25, 2024
Dear Nadine, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

10/10 Excellent

a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to help. The location was perfect...we could walk to the most emblematic places. anything you could want. Back in Miami Beach we wouldn't stay anywhere else but here.
Response from Guest Service Team on Mar 21, 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy at our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

c

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the decoration and everything about the property! Beautiful place to chill.
Response from Guest Service Team on Mar 21, 2024
Dear Valuable Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was gorgeous, the beds comfy and the bathroom was clean! The staff was very friendly and helpful. We'll surely come back again!
Response from Guest Service Team on Mar 21, 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. This is a special hotel with amazing staff. Everyone was professional and helpful. The location and views can be beat!
Response from Guest Service Team on Mar 21, 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Good

Lynn

Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 9, 2024
Dear Lynn, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Terrible

fadi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never go back !!!
Stayed 3 nights in Mar 2024
Response from Guest Service Team on Mar 20, 2024
Dear Guest, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

4/10 Poor

Lai Wan, Las Vegas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on Mar 17, 2024
Dear Lai,Thank you for staying with us at South Beach Hotel and for sharing your feedback. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

agustin

Liked: Cleanliness, staff & service, property conditions & facilities
what a beautiful hotel. We were very comfortable with everything. close to bars, restaurants. we will come back
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 13, 2024
Dear Agustin,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 Poor

Meghan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the website do not match the reality. The hotel is very dated, dingy, and smells. It took me days to reach someone to confirm our reservation before arriving. Upon arrival, it was dark with some interesting characters roaming about. After a while, we learned we had to check in at a neighboring hotel and all the amenities listed on the website are located at the hotel next door. They put us (3 young women) in a smelly room that had an adjoining door to two very suspicious and odd-behaving men. They switched our room upon request so we felt safer but it was still subpar. Very disappointed in the very false advertising. Don’t make the same mistake we did. Luckily, we were able to find a new hotel the next day. Vacation saved!
Stayed 3 nights in Mar 2024
Response from Guest Service Team on Mar 12, 2024
Dear Meghan,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel

2/10 Terrible

Deanna

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst experience ever! They assigned me a room outside the normal hotel through a locked gate where no people were. It was isolated and very dirty. Bars on the windows and not even a solid door on the room. I immediately left and would never return. I felt completely unsafe there.
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 12, 2024
Dear Deanna,It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience South Beach Hotel