2 Bedroom w/ Terrace | Terrace/patio

Reviews of Roami at 250 Collins

4 out of 5
Roami at 250 Collins
250 Collins Ave, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 74 reviews" "
Rating 8 - Good. 15 out of 74 reviews" "
Rating 6 - Okay. 6 out of 74 reviews" "
Rating 4 - Poor. 5 out of 74 reviews" "
Rating 2 - Terrible. 9 out of 74 reviews" "

7.8/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stefanos

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property needs updating and cleaning. The shower faucet was very hard to open and not enough pressure. There was a puddle of water outside the shower every time you finish the shower. There is no sink counter space, the sink has stains and the sink drain does not work proper. The bathroom sink faucet water pressure is too much so water splashes everywhere. The door is hitting the toilet. My husband hit my big toe when he open the door. It should be a sliding door instead. The bedroom does not have enough lighting so I had a hard time trying to put my make up on. The bed mattress and pillows were horrible. I couldn’t sleep.I hit myself twice in the bed frame corner because was too squared and sticking out. The fan/AC vents in the bathroom makes a very loud trucker noise that didn’t let me sleep. Not enough closet space to put your clothes. The bed sheets smelled old I had to buy new sheets. I will definitely not recommend this place.
Stayed 4 nights in Apr 2024
Response from Maria, Guest Experience on May 8, 2024
Hello, Stefanos! Thank you for your detailed feedback. We sincerely apologize for the discomfort and issues you encountered during your stay. We are taking immediate steps to address and rectify each concern you've raised to ensure a better experience for all our guests. Your comfort and satisfaction are incredibly important to us, and we regret that we did not meet your expectations. We appreciate your honesty and hope to have another opportunity to demonstrate our commitment to quality and comfort.

10/10 Excellent

Omar

Liked: Cleanliness, property conditions & facilities
I loved the quietness, safety, tranquility, tidiness, comfortable, spacious, I could walk to the beach, do some shopping etc.
Stayed 7 nights in Mar 2024
Response from Maria, Guest Experience on Apr 8, 2024
Hi, Omar! Thank you for your glowing review! We're delighted to hear that you enjoyed the peacefulness, safety, and comfort of your stay with us, as well as the convenience of our location. It was a pleasure hosting you, and we look forward to welcoming you back for another getaway soon!

8/10 Good

Deryck

Travelled with family
Liked: Cleanliness, amenities
Overall great stay
Stayed 2 nights in Feb 2024
Response from Maria, Guest Experience on Mar 14, 2024
Hi, Deryck! Thank you for your review! We're thrilled to hear that you had a great stay overall. If there's anything specific we can improve upon to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Erik, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property, apartments are spacious and very clean. Appreciated the good communication, easy check-in, stocked kitchens, and washer/dryer. Best property in South Beach!
Stayed 6 nights in Feb 2024
Response from Maria, Guest Experience on Feb 21, 2024
Hello, Erik! Thank you for your wonderful review! We're thrilled to hear that you found our property fantastic and our apartments spacious and clean. We're delighted that you appreciated our good communication, easy check-in process, stocked kitchens, and washer/dryer amenities. It's fantastic to be considered the best property in South Beach! We're grateful for your kind words and hope to welcome you back for another fantastic stay soon.

2/10 Terrible

kristen

Stayed 5 nights in Feb 2024
Response from Maria, Guest Experience on Mar 20, 2024
Hi, Rachel! We appreciate you taking the time to review your experience. Your feedback matters to us, and we'd love to learn more about how we can improve. Please feel free to reach out with any additional comments you might have.

6/10 Okay

nicole

Stayed 3 nights in Feb 2024
Response from Maria, Guest Experience on Feb 21, 2024
Hi, Nicole! Your feedback is important to us, and we're sorry to hear that your visit didn't meet your expectations. We're committed to delivering a better experience next time. Please feel free to let us know more about your stay. Thank you!

10/10 Excellent

Irina

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for money and quality. We got much more from this apartment than we expected. Excellent location (ocean, grocery store, restaurants, public transport, parking) everything you need is within walking distance. Very spacious, bright, cozy apartment, fully equipped kitchen, excellent soundproofing...) On the top floor of this house there is an outdoor pool and a pleasant relaxation area. There were small negative nuances, but they were so insignificant that they did not spoil the good impression of staying in this apartment. I confidently recommend this place for a vacation with family and friends.
Stayed 4 nights in Feb 2024
Response from Maria, Guest Experience on Feb 21, 2024
Hi, Irina! Thank you for your glowing review! We're thrilled to hear that you found our apartment to be excellent value for money with exceptional quality. It's wonderful to know that our location, amenities, and spaciousness exceeded your expectations, providing a cozy and enjoyable stay. We appreciate your recommendation and look forward to hosting you, your family, and friends again in the future!

10/10 Excellent

Nadia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is set in a great location. Everything fun is nearby walking distance. The unit had a washer/dryer, kitchen, everything I needed for my long term stay. The staff was great, helpful and attentive. I look forward to coming back and staying there.
Stayed 9 nights in Jan 2024
Response from Maria, Guest Experience on Feb 12, 2024
Hi, Nadia! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring the area. It's wonderful to know that you appreciated the amenities in your unit and received excellent service from our staff. Thank you for choosing us for your long-term stay, and we can't wait to welcome you back in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Maria, Guest Experience on Feb 2, 2024
Hi, Jonathan! Your perfect rating has made our day! We're thrilled that you had a wonderful experience and appreciated our efforts to make your stay exceptional. Your satisfaction is our priority, and we can't wait to welcome you back for more enjoyable stays.

10/10 Excellent

Arvindpaul

Stayed 5 nights in Jan 2024
Response from Maria, Guest Experience on Jan 17, 2024
Hi, Arvindpaul! We're honored to have received a perfect score from you! Your positive feedback motivates us to maintain our high standards. We're excited about the opportunity to continue exceeding your expectations during your future visits.

6/10 Okay

John

Travelled with family, Business traveller
Liked: Cleanliness
Alleyway entrance door did not lock property leaving the property open to security issues.
Stayed 2 nights in Dec 2023
Response from Maria, Guest Experience on Dec 18, 2023
Hi, John! Thank you for bringing this to our attention, and we sincerely apologize for any security concerns. Rest assured, we're addressing the issue promptly to ensure a safe and secure environment for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Serena, Laval

Stayed 4 nights in Dec 2023
Response from Maria, Guest Experience on Dec 18, 2023
Hi, Serena! Your perfect rating is greatly appreciated! We're delighted that you had a wonderful experience and enjoyed our offerings. Your satisfaction is our ultimate reward, and we're eager to continue impressing you during your future visits.

10/10 Excellent

Alex

Stayed 3 nights in Dec 2023
Response from Maria, Guest Experience on Dec 18, 2023
Hello, Alex! A perfect score from you is truly an honor! We're thrilled that our efforts to provide exceptional accommodations and service have paid off. Your support is invaluable, and we eagerly anticipate your next stay with us.

10/10 Excellent

Johnny

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Maria, Guest Experience on Dec 11, 2023
Hi, Johnny! Thank you for awarding us a perfect score! We're thrilled that you had a fantastic experience during your stay. Your feedback encourages us to continue providing exceptional service and memorable stays. We can't wait to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Maria, Guest Experience on Dec 7, 2023
Hello, Yhandias! We're honored to have received a perfect score from you! Your positive feedback motivates us to maintain our high standards. We're excited about the opportunity to continue exceeding your expectations during your future visits.

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Alot about this place will never stay there again
Stayed 4 nights in Nov 2023
Response from Maria, Guest Experience on Dec 7, 2023
Hi, Kelly! Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we'd appreciate any specific details you could provide to help us improve. Please feel free to reach out so we can address your concerns directly. We value your input and hope to have the opportunity to make amends.

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like everything of the property. Communication was superb, the area was quite and safe to walk at all times. If I have to change anything, it would be the mattress and pillows, as it was uncomfortable.
Stayed 4 nights in Nov 2023
Response from Maria, Guest Experience on Nov 28, 2023
Hi, Marcela! Thank you for your wonderful feedback! We're delighted you liked everything about the property and appreciated our superb communication. Your input on the mattress and pillows is valuable, and we'll certainly look into ways to enhance the sleeping experience. We hope to welcome you back for another chic and comfortable stay.

8/10 Good

Margarita

Travelled with group
Liked: Cleanliness, room comfort
The location was perfect, we also loved the pool.
Stayed 4 nights in Nov 2023
Response from Maria, Guest Experience on Nov 16, 2023
Hello, Margarita! We're delighted to hear you enjoyed the perfect location and the pool! Your satisfaction is our priority, and we look forward to hosting you again for another wonderful stay.

10/10 Excellent

Forest

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Maria, Guest Experience on Nov 13, 2023
Hello, Forest! We're honored to have received a perfect score from you! Your positive feedback motivates us to maintain our high standards. We're excited about the opportunity to continue exceeding your expectations during your future visits.

8/10 Good

Silvia L

Liked: Cleanliness, room comfort
Great choice
One block from the beach! Very specious apartment with a well equipped kitchen. Will be back.
Stayed 5 nights in Oct 2023
Response from Maria, Guest Experience on Nov 10, 2023
Hi, Silvia! We're thrilled to hear you enjoyed the proximity to the beach and the spacious vibe of our apartment! Can't wait to welcome you back for another fantastic stay. Until then, safe travels!

10/10 Excellent

Erik, New York

Liked: Cleanliness, property conditions & facilities
Very charming building in an amazing area of South Beach.
Stayed 6 nights in Oct 2023
Response from Maria, Guest Experience on Oct 18, 2023
Hi, Erik! Thank you for your kind words! We're delighted that you found our building charming and appreciated the amazing area of South Beach. We look forward to hosting you again for another wonderful experience.

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
I like everything about the property
Stayed 7 nights in Oct 2023
Response from Maria, Guest Experience on Oct 12, 2023
Hi, Carolyn! Thank you for your wonderful feedback! We're delighted to hear that you enjoyed everything about the property. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another outstanding stay in the future!

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Nice pool. Great customer service. Good Vibes
Stayed 6 nights in Oct 2023
Response from Maria, Guest Experience on Oct 12, 2023
Hello, Owen! Thank you for your positive review! We're thrilled to hear that you found the room nice, enjoyed the pool, and had a great experience with our customer service. Your good vibes are appreciated, and we can't wait to welcome you back for more wonderful stays in the future!

8/10 Good

Kia

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The property was nice and street parking was always available. Although the apartment was nice it could’ve been much cleaner and can use a bomb for roaches, they weren’t overwhelming but we could’ve done without their presence for our entire stay.
Stayed 3 nights in Sep 2023
Response from Maria, Guest Experience on Sep 27, 2023
Hi, Kia! Thank you for your valuable feedback on your recent stay. We're pleased to hear that you found the property and street parking to your satisfaction. However, we apologize for any cleanliness issues you encountered during your stay. Rest assured, we take your comments seriously, and we will address these concerns to ensure a more comfortable and enjoyable experience for our guests in the future. Your input is greatly appreciated, and we hope to have the opportunity to host you again with an improved experience.

8/10 Good

Octavia

Liked: Cleanliness, amenities, property conditions & facilities
Property was very close to everything Very accommodating
Stayed 5 nights in Sep 2023
Response from Maria, Guest Experience on Sep 20, 2023
Hi, Octavia! Thank you for your feedback. We're delighted to hear that you found our property conveniently close to everything and accommodating to your needs. Your satisfaction is our priority, and we look forward to hosting you again in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Great location, close to beach!
Great affordable place to stay and very close to ocean drive and the beach. Only issue was in the master bedroom it has sheer drapes that gets too much light so it’s really bright when trying to sleep. I would definitely recommend and would also rent again.
Stayed 3 nights in Sep 2023
Response from Maria, Guest Experience on Sep 7, 2023
Hi, Michael! Thank you for your kind feedback and for choosing to stay with us. We're delighted to hear that you found our place great and affordable, with a convenient location near Ocean Drive and the beach. We appreciate your input regarding the sheer drapes in the master bedroom, and we'll take this into consideration for future improvements. We're grateful for your recommendation and look forward to hosting you again.

8/10 Good

Antoneo

Liked: Cleanliness, property conditions & facilities
Good place to stay
Stayed 5 nights in Aug 2023
Response from Maria, Guest Experience on Sep 4, 2023
Hi, Antoneo! Thank you for your brief feedback. We appreciate your comment and are pleased to hear that you found our place to be a good choice for your stay. We look forward to the opportunity to host you again.

10/10 Excellent

eileen

Liked: Cleanliness, room comfort
Another great stay at 250 collins. everyone so helpful and friendly, especially Alix. Great location, can walk everywhere, roof top pool is great, kitchen stocked and washer and dryer in every unit such a nice feature
Stayed 3 nights in Aug 2023
Response from Maria, Guest Experience on Sep 4, 2023
Hi, Eileen! Thank you for your kind words and for choosing to stay with us again at 250 Collins. We're delighted to hear that you had another great experience and found our team, especially Alix, to be helpful and friendly. It's wonderful that you enjoyed the convenient location, the rooftop pool, and the well-stocked kitchen, as well as the added convenience of having a washer and dryer in every unit. We appreciate your continued support and look forward to welcoming you back for many more enjoyable stays.

10/10 Excellent

Milan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 9 nights in Aug 2023
Response from Maria, Guest Experience on Sep 4, 2023
Hello, Milan! Thank you for taking the time to share your feedback with us. We're delighted to hear that everything was great during your stay. We're here to ensure your continued satisfaction, and we look forward to hosting you again in the future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
This place was perfect for my needs. It was a two block walk to the beach and had a kitchen. For a mellow time away from noise and crowds, this is the place, yet it was still within walking distance to some nice restaurants. Parking in South Beach is difficult in general but this place was close enough to the overnight parking lots. I would definitely stay here again.
Stayed 4 nights in Aug 2023
Response from Maria, Guest Experience on Aug 28, 2023
Hello, Stephanie! Thank you for your wonderful feedback. We're thrilled to hear that our place perfectly suits your needs and provides a mellow escape close to the beach. We appreciate your insight about the convenience of the location and its proximity to nice restaurants. Your recommendation and consideration of returning are greatly appreciated. Should you decide to stay with us again, please don't hesitate to reach out. We'll be here to ensure your next visit is just as perfect as this one.

10/10 Excellent

Diego

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean and closed to everything
Response from Maria, Guest Experience on Aug 31, 2023
Hi, Diego! Thank you for your positive feedback! We're delighted to hear that you found our property very nice, clean, and conveniently located. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

michelle

Travelled with family
Liked: Amenities
It was beautiful
Stayed 3 nights in Jul 2023
Response from Maria, Guest Experience on Jul 31, 2023
Hello, Michelle! It's wonderful to hear that you thought everything was amazing and worthy of a perfect rating. We hope you have a chance to stay again in the future

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, amenities
Excelente
Stayed 4 nights in Jul 2023
Response from Maria, Experiencia del Huésped on Jul 31, 2023
¡Gracias por tomarse el tiempo para compartir sus comentarios con nosotros! Esperamos que tenga la oportunidad de quedarse nuevamente en el futuro.

10/10 Excellent

Alethea

Stayed 5 nights in Jun 2023
Response from Maria, Guest Experience on Jul 31, 2023
Hi, Alethea! Your perfect score rating made our day! Thank you for choosing Roami for your stay.

2/10 Terrible

Wallace

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Excellent Stay
Excellent location with lots of space for a group to stay. Minutes away from the beach, a children's playground, and right across the street was a store to pick up food items. Check-in was smooth and the staff were very friendly. This was a much better option compared to staying at a hotel, as it came with a kitchen. A point for improvement: Storage space in the bedrooms was lacking. One bedroom had a dresser, but the other bedroom didn't. Instead they had a small clothing rack. Since we were staying for 4 nights, it didn't allow us to fully unpack, but instead we had to live out of our suitcase. Bathrooms also didn't have much countertop space to put toiletries. Overall, I would stay here again!
Stayed 4 nights in Apr 2023
Response from Maria, Guest Experience on Apr 28, 2023
Hello Kelvin. Thank you for your feedback! We are thrilled that you enjoyed our excellent location and found our space to be accommodating for your group. We are glad that you appreciated our smooth check-in process and friendly staff. We appreciate your constructive criticism regarding the storage space in the bedrooms and the lack of countertop space in the bathrooms. We will definitely take note of this for future improvements. We look forward to hosting you again and providing you with an even better experience!

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Simply amazing , I loved every part of it . Very clean , wry friendly , quit safe location. One block to the beach I will definitely come back
Stayed 4 nights in Apr 2023
Response from Maria, Guest Experience on Apr 27, 2023
Hi Andrea. Thank you so much for your kind words! It’s lovely to hear that you enjoyed your stay with us and that you found the location to be convenient for exploring the area. We take pride in providing our guests with a comfortable and enjoyable experience, and it's great to know that we succeeded in doing so for you. Please don't hesitate to reach out if you need anything else or plan on returning to the area!

10/10 Excellent

Karyne

Travelled with group
Liked: Amenities, property conditions & facilities
We really enjoyed our stay. The communication was top notch and the check in/out process was very clear. Great location , walkable to the main strip and a quiet neighborhood. Would stay here again :)
Stayed 4 nights in Apr 2023
Response from Maria, Guest Experience on Apr 20, 2023
Hi Karyne. Thank you so much for your kind words! We are thrilled to hear that you had a great experience during your stay with us. It was a pleasure having you as our guest and we look forward to welcoming you back in the future!

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing and so close to everything. Walked to dinner at Call Me Gaby, walking distance from where we went out at clubs Vendome and Story, market across the street, etc. It was such a short walk across the street to the beach and the pool was very nice on the roof. We were greeted by a virtual concierge upon arrival and a ton of amenities were explained/provided. Would for sure stay here again. So much nicer and bigger than the pictures showed.
Stayed 4 nights in Mar 2023
Response from Maria, Guest Experience on Mar 28, 2023
Hi Olivia. Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a great stay with us and that you enjoyed our property. At Roami, we strive to provide our guests with the highest level of comfort and satisfaction, and we are delighted to know that we met your expectations. We would love to welcome you back on your next trip!

10/10 Excellent

Destini

Business traveller
Liked: Cleanliness, room comfort
Great stay! Perfect location I would definitely return back to this property
Stayed 3 nights in Jan 2023
Response from Maria, Sextant Stays Guest Experience on Feb 8, 2023
Hello Destini. We’re thrilled you enjoyed your time with us. Come back soon!

10/10 Excellent

Eileen

Travelled with family
Liked: Amenities, property conditions & facilities
pool on property washer and dryer in unit easy communication with property management company unit clean, fully stocked kitchen
Stayed 6 nights in Dec 2022
Response from Maria, Sextant Stays Guest Experience on Dec 13, 2022
Hello Eileen. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

10/10 Excellent

Renata, Ayr

Liked: Cleanliness, amenities

6/10 Okay

April

Stayed 5 nights in Nov 2022

10/10 Excellent

Rozel

Stayed 3 nights in Sep 2022

10/10 Excellent

Mercedes

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Near the beach, it is a place to rest.
Stayed 7 nights in Aug 2022
Response from Maria, Sextant Stays Guest Experience on Aug 23, 2022
Hello Mercedes. Thank you for your review and for choosing our property. I’m happy you enjoyed your stay, and I look forward to having you again as a guest.

10/10 Excellent

eileen

Liked: Cleanliness, room comfort
the place was great. walking distance to beach, great restaurants the pool on fourth floor was clean, quiet, lots of lounge chairs. highly recommend, great value for the money
Stayed 9 nights in Mar 2022
Response from Maria, Sextant Stays Guest Experience on Mar 14, 2022
We can’t thank you enough for the kind words about your stay. Your review means a lot to us and lets us know we’re on the right track. Looking forward to seeing you again.

8/10 Good

Brieuc Andre

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2022
Response from Maria, Sextant Stays Guest Experience on Nov 15, 2022
Hi Brieuc. Thank you so much for staying with us. We look forward to hosting you again soon for another fantastic experience. Have a beautiful day!

4/10 Poor

Dalia

Business traveller
Disliked: Amenities
Place is located near the beach, but the property started to flood from the bathroom within 10-20 minutes of us arriving, we had to re pack everything and they set us on another room that was poorly kept, curtains were dirty, shower towels were not clean and we had to wash them ourselves, comunicación was done via text but in all honesty I would not consider their properties for my future stays nor would I recommend them to any friends and family
Stayed 5 nights in Dec 2021
Response from Maria, Sextant Stays Guest Experience on Dec 21, 2021
Hi Dalia. We apologize if the apartment was not up to standard. Your comments have been shared with our operations management team's appropriate members, who will review your concerns to ensure something like this will not happen again. We appreciate your feedback and thank you for staying with us.

8/10 Good

Szymon

Travelled with family
Liked: Room comfort
It’s close to the beach and relatively quiet.
Stayed 3 nights in Nov 2021
Response from Maria, Sextant Stays Guest Experience on Nov 9, 2021
Thank you for sharing your feedback. We appreciate your kind words about your stay. We look forward to having you again soon for another wonderful experience!

2/10 Terrible

Grace

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Did not look like the photos. Very dirty. Pubic hair on the bed. Very loud. We contacted Expedia and the property and could not get another room. We left after being there for one hour and checked into another hotel. Would NOT stay here ever.
Stayed 3 nights in Jul 2021
Response from Maria, Guest Review Specialist on Aug 25, 2021
Hi Grace. We apologize if the apartment was not up to standard. Your comments have been shared with our operations management team who will review your concerns to ensure something like this will not happen again. Thank you.