Dear Raymond B,Thank you for being our guest and sharing your feedback. We are pleased you had a good stay and overall enjoyed most of your experience at Mandarin Oriental, Miami.I am very sorry for the disturbance you encountered due to the noisy guest in the neighboring room. We have alerted our Security team to inspect the guestroom floors more frequently to prevent this from happening again.Our apologies for the disruptive incident and we hope to have the opportunity of welcoming you back on your next visit.Sincerely,Elysia WeissHotel Manager

Dear Benjamin,Thank you for choosing Mandarin Oriental, Miami, and for sharing your positive feedback with us. We are delighted that you found the property to be very clean and comfortable during your stay.It is heartwarming to know that our staff's friendliness and helpfulness contributed to a pleasant experience for you. Your kind words about the team are truly appreciated, and we will make sure to share your feedback with them.We are thrilled that you enjoyed the incredible view from your suite. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Kind regards,Elysia WeissHotel Manager

Dear Marcos,Thank you for selecting Mandarin Oriental, Miami for your recent stay. We are pleased you had a good experience and hope to welcome you back in the future.Sincerely, Elysia WeissHotel Manager

Dear Nancy,Thank you for staying at Mandarin Oriental, Miami and sharing your wonderful review. We are delighted you had a wonderful stay and appreciate the feedback.We hope to welcome you back again.Kind regards,Elysia WeissHotel Manager

Dear Guest,Thank you for choosing Mandarin Oriental, Miami and sharing the rating of your stay. We are glad you had a good experience overall and we hope to welcome you back on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Tania,Thank you for staying at Mandarin Oriental, Miami and sharing the rating of your recent experience at the hotel. We are glad overall you had a satisfactory stay and we hope to have the opportunity to welcome you back. I am at your service for any assistance.Kind regards,Elysia WeissHotel Manager

DearJaime,Thank you for sharing your positive feedback about your experience at Mandarin Oriental, Miami. We are thrilled that you enjoyed the beautiful view, spectacular In Room Dining, and MO Bar and food options that always met your expectations.Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for another wonderful visit.Kind regards,Elysia WeissHotel Manager

Dear Simone,We are sorry that your recent experience at Mandarin Oriental, Miami did not meet your expectations. Your feedback is important to us, and we would like to learn more about your concerns to address them promptly.Please feel free to contact me directly to discuss your experience further. Your satisfaction is our top priority, and we would appreciate the opportunity to make things right.I hope to hear back from you soon.Sincerely,Elysia WeissHotel Manager

Dear Fuad,We are sorry you did not have a good experience during your recent stay at Mandarin Oriental, Miami. Your feedback would be appreciated to correct and make amends for not meeting your expectations. Please contact me directly to discuss this further and hopefully turn around your negative impression.Sincerely,Elysia WeissHotel Manager

Dear Janoy,Thank you for your recent stay at Mandarin Oriental, Miami. We apologize that we did not meet your expectations and hope you will give us another opportunity.Sincerely,Elysia WeissHotel Manager

Dear Steven,Thank you for taking the time to share your feedback about your recent stay at Mandarin Oriental, Miami. We are pleased that you enjoyed our great staff, comfortable rooms, and excellent location during your visit.We apologize for the disappointment concerning the fitness center. The fitness center has been temporarily relocated to the sixth floor with all equipment, peloton bikes, treadmills, etc. still available plus a new outdoor space to enjoy many wellness activities including yoga classes each weekend. Alternatively, we offer our guests complimentary transportation and use of the LA Fitness in Brickell. Thank you for choosing Mandarin Oriental, Miami, and we look forward to welcoming you back for another pleasant stay.Kind regards,Elysia WeissHotel Manager

Dear Philip,Thank you for sharing your feedback about your recent stay at Mandarin Oriental, Miami. We appreciate your kind words about our staff and the service they provided during your time with us.We understand your concerns about the condition of our hotel and the upcoming redevelopment plans. Please know that we take all feedback seriously and are constantly working to improve our facilities and services to meet the expectations of our valued guests.We apologize if you felt that the hotel did not meet the standards you would expect from a Mandarin Oriental property. Your feedback is invaluable as we strive to create a comfortable and enjoyable environment for all our guests.Thank you for choosing Mandarin Oriental, and we hope to have the opportunity to welcome you back in the future.Warm regards,Elysia WeissHotel Manager

Dear Todd,Thank you for the fantastic rating of your recent stay at Mandarin Oriental, Miami. We are thrilled you had a great experience and hope to welcome you back.Kind regards,Elysia WeissHotel Manager

Dear Geciane,Thank you for your glowing review and kind words! We are delighted that your stay at Mandarin Oriental, Miami exceeded your expectations and that you enjoyed the amazing location and excellent service from our colleagues. We are thrilled that you had such a memorable experience with us. We appreciate your input and hope to welcome you back on your next visit.Sincerely,Elysia WeissHotel Manager

Dear Marc,Thank you for choosing to stay at Mandarin Oriental, Miami. We are happy you had an excellent experience and hope to welcome you back.Kind regards,Elysia WeissHotel Manager

Dear Jerry,Thank you for being a guest of Mandarin Oriental, Miami, and sharing your rating. We are glad you had a good experience and hope to welcome you back again.Kind regards,Elysia WeissHotel Manager

Dear Rita,Thank you for the great rating of your stay at Mandarin Oriental, Miami. We are delighted you had a fantastic experience and look forward to welcoming you back on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Yesnia,Thank you for being our guest and sharing the great rating of your stay at Mandarin Oriental, Miami. We are delighted you had an excellent experience and look forward to welcoming you back again.Kind regards,Elysia WeissHotel Manager

Dear Frank,Thank you for being our guest and sharing the great rating of your stay at Mandarin Oriental, Miami. We are delighted you had an amazing experience and look forward to welcoming you back on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Junzhe,Thank you for being our guest and for taking the time to share your experience. I sincerely apologize for the disturbance caused by the showerhead dripping noise in the bathroom of your guestroom. Please know we will work on inspecting and correcting this issue and will conduct more thorough inspections throughout.I hope you will give us another opportunity and if I can assist, don't hesitate to contact me.Kind regards,Elysia WeissHotel Manager

Dear Renita,Thank you for your kind words. We are thrilled to hear that you found our staff to be great and our rooms to your liking. Providing excellent service and comfortable accommodations is our top priority, and we are delighted that we were able to meet your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another great stay at Mandarin Oriental, Miami.Warm regards,Elysia WeissHotel Manager

Dear Candice,Thank you for sharing your review of your recent stay at Mandarin Oriental, Miami. We are very pleased you enjoyed your experience at the hotel. The hotel's island location offers guests a variety of dining and shopping options all within walking distance. This and the walking trail surrounding the island make for a great resort feel. We appreciate your feedback and are glad overall you had a good stay. Kind regards,Elysia WeissHotel Manager

Dear Xue,Thank you for being our guest and sharing the great rating of your stay.We are delighted you had an amazing experience at Mandarin Oriental, Miami, and look forward to welcoming you back.Kind regards,Elysia WeissHotel Manager

Dear Matania,Thank you for being our guest and sharing your feedback. We are delighted you had a great experience and look forward to welcoming you on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Thomas,Thank you for the great rating of your stay at Mandarin Oriental, Miami. We are delighted you had an excellent experience and look forward to welcoming you on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Eugenio,Thank you for your feedback on your stay at Mandarin Oriental, Miami.I am sorry that your recent visit did not meet your overall expectations. As you highlighted about the hotel, we recently announced the site of the current hotel will be evolving, and a new Mandarin Oriental Hotel and The Residences at the Mandarin Oriental, Miami, will be built. We strive to maintain the facility up to Mandarin Oriental standards and I am sorry you were disappointed with your experience. The hotel will be closing for redevelopment in mid-2025.Our apologies again and we hope you will give us another opportunity. I am at your service for any assistance.Sincerely,Elysia WeissHotel Manager

Dear Steven,Thank you for the lovely review of your stay at Mandarin Oriental, Miami. I am delighted that you had an amazing experience. Your kind comments on the hotel are very much appreciated.Many thanks again for sharing your exceptional experience and we look forward to welcoming you on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Andrew,Thank you for providing feedback regarding your most recent stay with us and apologize that we did not completely meet your expectations on this visit.I apologize for the aspects of your stay that were not up to our standards. Please know we will address your comments about the departments that did not embrace our service standards. We will ensure that the lapses you experienced will be corrected with retraining and accountability.Thank you for sharing your experience. We hope to welcome you back on your next visit and ask that you reach out to me for any assistance.Sincerely,Elysia WeissHotel Manager

Dear Melinda,Thank you for taking the time to share the review of your recent stay at Mandarin Oriental, Miami. I am disappointed that your experience did not completely meet your expectations. We strive to make every stay enjoyable and memorable and apologize that we did not achieve this. Your feedback is very important to us, and we will certainly address the areas that were lacking during your visit.Thank you again for your input and we hope you will give us another opportunity.Sincerely,Elysia WeissHotel Manager

Dear Johnathan,Thank you for your recent visit to Mandarin Oriental, Miami, and for taking the time to share your feedback. Your kind comments on the entertainment at MO Bar and the location are sincerely appreciated. Please know regarding the facility, we recently announced the site of the current hotel will be evolving, and a new Mandarin Oriental Hotel as well as The Residences at the Mandarin Oriental, Miami, will be built. We strive to maintain the facility up to Mandarin Oriental standards.Thank you again for your input, and we hope to welcome you back.Sincerely,Elysia WeissHotel Manager

Dear Laira,Thank you for being our guest and sharing your feedback. We are thrilled you had an enjoyable experience and hope to welcome you back on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Tyler,Thank you for your feedback. We are glad you had a great experience at Mandarin Oriental, Miami, and hope to welcome you back again soon.Kind regards,Elysia WeissHotel Manager

Dear Olof,Thank you for staying at Mandarin Oriental, Miami, and taking the time to share your feedback.We sincerely apologize that the overall quality of your stay did not meet your expectations and are very sorry the pool was closed during some of your stay.Please know regarding the facility, we recently announced the site of the current hotel will be evolving, and a new Mandarin Oriental Hotel as well as The Residences at the Mandarin Oriental, Miami, will be built. We do however strive to maintain the facility up to Mandarin Oriental standards and we are sorry you were disappointed overall with your experience.Thank you again for your comments, and we hope you will give us another opportunity.Kind regards,Elysia WeissHotel Manager

Dear Jonathan,Thank you for your kind feedback. We are delighted you had an amazing experience at Mandarin Oriental, Miami. It is a perfect getaway location to relax and take in the beautiful views. Many thanks again and we look forward to welcoming you back on your next visit. Sincerely, Elysia WeissHotel Manager

Dear Enes,Thank you for the great rating of your stay at Mandarin Oriental, Miami. We are delighted you had a pleasant experience and look forward to welcoming you on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Standley,Thank you for being our guest and taking the time to share your review. We are delighted you had a relaxing experience and enjoyed the island location, comfortable guestroom, and amazing views of the skyline and bay. We hope to welcome you back again soon to enjoy another stay at Mandarin Oriental, Miami.Kind regards,Elysia WeissHotel ManagerKind regards,Elysia WeissHotel Manager

Dear Olga,Thank you for your feedback. We are glad you had a pleasant experience at Mandarin Oriental, Miami, and hope to welcome you back on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Brian,Thank you for your kind feedback. We are delighted you had an amazing experience at Mandarin Oriental, Miami. It is a perfect getaway location to relax and take in the beautiful views. Many thanks again and we look forward to welcoming you back on your next visit. Sincerely, Elysia WeissHotel Manager

Dear Mr. Yohan,Thank you for your recent visit to Mandarin Oriental, Miami, and for sharing your feedback.We regret that we did not meet your expectations and were disappointed with your stay. Please don’t hesitate to get in touch with me directly at your convenience to understand what transpired during your visit that affected your experience. We apologize and hope you will give us another opportunity. Sincerely,Karina SchulerDirector of Rooms

Dear Malakai,Thank you for your feedback. We are glad overall you had a great experience at Mandarin Oriental, Miami and we hope to welcome you back again soon.Kind regards,Elysia WeissHotel Manager

Dear Nupur,Thank you for your kind feedback. We are delighted you had an amazing experience at Mandarin Oriental, Miami. It is a perfect getaway location to relax and take in the beautiful views. Many thanks again and we look forward to welcoming you back on your next visit. Sincerely, Karina SchulerDirector of Rooms

Dear Ruben,Thank you for sharing the great rating of your stay at Mandarin Oriental, Miami. I am glad you had a fantastic experience.We hope to welcome you back again.Kind regards,Karina SchulerDirector of Rooms

Dear Mitchell,Thank you for your feedback. I am delighted that you had an amazing experience at Mandarin Oriental, Miami.Your kind compliments on the service are very much appreciated, and I am thrilled everything went perfectly from arrival to departure.Many thanks again for sharing your exceptional experience and we look forward to your next visit.Kind regards,Karina SchulerDirector of Rooms

Dear Jorge,Thank you for the great rating of your stay at Mandarin Oriental, Miami. We are thrilled you had a great experience and hope to welcome you back on your next visit.Kind regards,Karina SchulerDirector of Rooms

Dear Margaret,Thank you for staying at Mandarin Oriental, Miami and sharing your review. I am sorry that we did not completely meet your expectations.Please let us know what improvements can be made to ensure your next experience is seamless and enjoyable.Kind regards,Elysia WeissHotel Manager

Dear Melissa,Thank you for being our guest and sharing the great rating of your stay at Mandarin Oriental, Miami. I am delighted you had an excellent experience.We look forward to welcoming you back on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Fabiana,Thank you for the excellent rating of your stay at Mandarin Oriental, Miami. I am glad you had an enjoyable experience and look forward to welcoming you on your next visit.Kind regards,Elysia WeissHotel Manager

Dear Andrea,Thank you for your feedback. I am glad that overall you had a pleasant experience at Mandarin Oriental, Miami.Please know regarding the facility, we recently announced the site of the current hotel will be evolving, and a new Mandarin Oriental Hotel as well as The Residences at the Mandarin Oriental, Miami, will be built. We strive to maintain the facility up to Mandarin Oriental standards.We thank you for your constructive comments and hope to welcome you back.Kind regards,Elysia WeissHotel Manager

Dear Deniz,I am disappointed about the overall experience you had during your recent stay at Mandarin Oriental, Miami. Please accept my sincere apologies for the series of events you encountered during your visit. We failed to follow our standards of service, and I am personally following up with the team to reinforce training to avoid a situation such as this from happening again.I regret your stay was not what Mandarin Oriental is all about and I hope you will give us another opportunity and stay with us again. Please contact me directly when your travels bring you back to Miami. I assure you that your next stay will be as seamless and enjoyable as it was meant to be.Sincerely,Karina SchulerDirector of Rooms

Dear Martha,Thank you for the fantastic rating of your stay at Mandarin Oriental, Miami. We are delighted you had a fantastic experience and hope to welcome you again on your next visit.Kind regards,Karina SchulerDirector of rooms