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Rating 10 - Excellent. 547 out of 1619 reviews" "
10 - Excellent
547
Rating 8 - Good. 373 out of 1619 reviews" "
8 - Good
373
Rating 6 - Okay. 264 out of 1619 reviews" "
6 - Okay
264
Rating 4 - Poor. 214 out of 1619 reviews" "
4 - Poor
214
Rating 2 - Terrible. 221 out of 1619 reviews" "
2 - Terrible
221
7.0/10
Cleanliness
7.6/10
Staff & service
6.6/10
Amenities
6.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
10/10 Excellent
Dianna
May 9, 2024
The shuttle is a must! We even got a tip about a Cuban food truck, delicious.
Nice shuttle to and from airport, adequate breakfast, nice bed, pillows, and shower. I also liked the people staying at the hotel and the people working there. I will be back.
Linda
Stayed 1 night in May 2024
Response from AGM on May 4, 2024
Thank you so much for taking the time to feedback on your stay with us.
6/10 Okay
Priyanka
Travelled with family
May 4, 2024
Disliked: Staff & service
Was ok experience
Priyanka
Stayed 3 nights in Apr 2024
Response from AGM on May 4, 2024
Thank you for your review.
10/10 Excellent
Shawnna-kay, George Town
Travelled with partner
May 2, 2024
Liked: Cleanliness, staff & service, amenities
Excellent customer service. It was top notch. I cannot remember the name of the lady at the front desk that wears the glasses I think her name is Evy, I absolutely love her. She is amazing. Great customer service. All round wonderful person. The gym is small, but can be used. The lobby was always clean and smells amazing. The only issues I had with the property is that the bathroom tub needs to changed and the doors were so hard to open as I believe that they just painted them.
Shawnna-kay
Stayed 5 nights in Apr 2024
Response from AGM on May 3, 2024
Thank you so much for taking the time to leave a review. We really appreciate it.
The area was convenient but hotel service was very poor as a Wyndham member I would think I would have great service and constantly asking for things to the point employees there seem to give off rude gesture during my stay
Myeasha
Stayed 5 nights in Apr 2024
Response from AGM on Apr 27, 2024
We are really sorry you experienced those issues during your stay with us.
Lo mas que me gustó es que queda ceeca de todo y bien cerca del aero puerto. Nos encantó!
Jean
Stayed 1 night in Apr 2024
Response from AGM on Apr 27, 2024
Gracias por tomarse el tiempo para comentar su estancia con nosotros.
4/10 Poor
onder
Apr 26, 2024
Disliked: Property conditions & facilities
For the price u pay its okay but keep your expectaion down
onder
Stayed 3 nights in Apr 2024
Response from AGM on Apr 27, 2024
Thank you for your review.
6/10 Okay
Subin
Travelled with partner
Apr 26, 2024
Liked: Staff & service
Disliked: Amenities
The location of the hotel was good. It was pretty near to Miami airport but the hotel itself was little old. There were no water bottles in the room neither was a kettle or couple of glasses.
Subin
Response from AGM on Apr 27, 2024
We appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations.
Very basic hotel room. Kind of dirty, garbage found and small stains on sheets. Luckily I was only staying on a layover.
Aline
Stayed 1 night in Apr 2024
Response from AGM on Apr 25, 2024
We are really sorry you experienced those issues during your stay with us.
8/10 Good
Wilber, Houston
Apr 23, 2024
Liked: Cleanliness
Average hotel to stay for a day or two.
Restrooms needs to improve there are details that does not look good toilet not working properly shower need get replaced. The bleach in the pool was extremely high me and my kids couldn’t enjoy like it was planned.
Snack shop is ridiculous expensive I asked one of the desks lady how much was for 2 bag of chips & juice bottle and she said $13 tax. Needs to change that.
Wilber
Stayed 2 nights in Apr 2024
Response from AGM on Apr 23, 2024
Thank you for your review and we're very sorry to hear that your stay was not up to your expectations.
4/10 Poor
Sarina
Travelled with partner
Apr 22, 2024
I had to change rooms the first room I had the air conditioner was not working. The second room I switched to the television wasn’t working as well.
Sarina
Stayed 2 nights in Apr 2024
Response from AGM on Apr 23, 2024
We are really sorry you experienced those issues during your stay with us.
Somehow the rooms in reality did not match the ones in the photos of the hotel.
Beds are uncomfortable and finishings are outdated and feels run down. Airconditioning unit is very loud.
My room was next to the laundry and there was a VERY unpleasant smell hanging around.
The whole hotel could do with a massive overhaul. I understand its a cheaper hotel but an refresh would do them great.
Won’t book again.
Arno
Stayed 1 night in Apr 2024
Response from AGM on Apr 11, 2024
We sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations.