Outdoor pool

Reviews of Hotel Indigo Miami Brickell, an IHG Hotel

3.5 out of 5
Hotel Indigo Miami Brickell, an IHG Hotel
145 SW 11TH STREET BUILDING 1, Miami, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 259 out of 501 reviews" "
Rating 8 - Good. 107 out of 501 reviews" "
Rating 6 - Okay. 54 out of 501 reviews" "
Rating 4 - Poor. 42 out of 501 reviews" "
Rating 2 - Terrible. 39 out of 501 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely property with friendly and helpful staff, fantastic dining options perfection walking distance to everything. Would definitely stay there again.
Stayed 2 nights in May 2024

8/10 Good

MARIA

Not clean
Stayed 4 nights in May 2024
Response from Customer Service on May 27, 2024
Maria, thank you for sharing your feedback. Cleanliness is a top priority for us, and the team will review your comments to ensure improvements are made. We hope to welcome you back to Hotel Indigo Miami Brickell for a better experience.

8/10 Good

Lisardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly and modern rooms. Standard room little small but cosy.
Stayed 2 nights in May 2024
Response from Customer Service on May 26, 2024
Lisardo, thank you for sharing your thoughts. Hotel Indigo Miami Brickell is delighted to hear you enjoyed the modern and cozy atmosphere of the rooms. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from Customer Service on May 24, 2024
Andrew, thank you for your feedback! The team at Hotel Indigo Miami Brickell, an IHG Hotel, is delighted you had a good experience. We hope to welcome you back soon!

8/10 Good

Andrea

Liked: Amenities
I was very nice
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Andrea, thank you for your kind words! Hotel Indigo Miami Brickell is thrilled you had a pleasant stay. We're looking forward to welcoming you back soon!

6/10 Okay

Mominul

Liked: Property conditions & facilities
Really average. Shower very noce although all the water spill out the glass walls. Massive gap onto the sliding door between the room and the toilet- you can see through. No lock of the toilet door. No main light into the room other than the entrance and some table lights around the room.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Mominul, thank you for taking the time to share your experience. We appreciate your feedback on the shower design and lighting in the room. We're continuously striving to enhance the comfort of our guests and your candid feedback can guide us in the right direction. Regretfully, certain features didn't completely satisfy your expectations, but we hope to have another opportunity to provide an improved experience in the future.

10/10 Excellent

Francisco Gregorio, Santo Domingo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Clean, convenient and excellent location. I felt the AC wasn’t enough on very hot days but it was manageable.
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
Francisco Gregorio, it's wonderfully gratifying to hear about your great experience at the Hotel Indigo Miami Brickell, an IHG Hotel. We're pleased that you appreciated the cleanliness, convenience, and prime location. We've taken note of your comment about the air conditioning and thank you for bringing it to our attention. We hope to welcome you back on cooler, or maybe even hotter days, for another enjoyable stay!

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for work trip
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Ann, we're thrilled to know that Hotel Indigo Miami Brickell was a suitable spot for your work trip. It's our aim to provide a comfortable and convenient stay for all our guests. We look forward to welcoming you back on your next business venture.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Brittany, thank you for staying at Hotel Indigo Miami Brickell, an IHG Hotel. We are pleased to see that you appreciate our establishment. Please feel free to share any specific details about your stay next time. We welcome the chance to provide an even more enhanced guest experience for you on your future visits.

8/10 Good

John, Santo domingo

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Customer Service on May 7, 2024
John, it's fantastic to hear that you enjoyed your stay at Hotel Indigo Miami Brickell, an IHG Hotel. We value your feedback and hope to be your choice again in the near future. Thank you for choosing us.

2/10 Terrible

Toribio

Stayed 2 nights in Apr 2024
Response from Customer Service on May 26, 2024
We appreciate your feedback, Toribio.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Sohail

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and reasonable cost and well maintained
Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Sohail, it's wonderful to hear your favorable thoughts about Hotel Indigo Miami Brickell. We're glad you found our location appealing and appreciated the value we offer. It's delightful to know you recognized our efforts to keep everything in top shape. We look forward to your next visit!

10/10 Excellent

Jorge

Stayed 1 night in Apr 2024
Response from Customer Service on May 21, 2024
Jorge, thank you for sharing your positive rating of Hotel Indigo Miami Brickell, an IHG Hotel! The team is delighted you enjoyed your stay. We're looking forward to welcoming you back.

2/10 Terrible

Alexandra

Stayed 3 nights in Apr 2024
Response from Customer Service on May 17, 2024
Alexandra, it is concerning to learn your stay did not meet expectations. Your feedback is vital, and we would appreciate the opportunity to understand more about your experience. Please reach out directly so we can address your concerns.

10/10 Excellent

Andrea, Santo Domingo

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Andrea, it's wonderful to know you had a fantastic stay at Hotel Indigo Miami Brickell, an IHG Hotel. We truly appreciate your incredible rating on Expedia. The team looks forward to your return in the near future. Safe travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
James, thank you for making Hotel Indigo Miami Brickell, an IHG Hotel, your choice of accommodation. We're thrilled to know you had a wonderful stay. Your high rating is greatly appreciated and we look forward to your next visit!

10/10 Excellent

Amber Rogers

Travelled with family
Liked: Property conditions & facilities
We were quite comfortable walking to the city center and restaurants near by. It’s a very conveniently located restaurant.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Amber Rogers, thank you for the favorable Expedia review. We're thrilled to learn you found Hotel Indigo Miami Brickell's location exceptionally convenient, making your visits to the city center and dining spots a breeze. Looking forward to inviting you back for another comfortable and enjoyable stay.

4/10 Poor

Anne

Noisy. Could hear the neighbors talking thru the walls! And they where loud!!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Anne, we're genuinely disappointed to hear about the disturbance you experienced due to noise. Please know, it isn't characteristic of the tranquility we aim to offer our guests. Your feedback is appreciated and will be considered seriously as we explore ways to enhance our guests' stay. Do give us another opportunity to change your perception on a future visit.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to port. Has a 3rd party cruise shuttle. Quick check in, friendly staff, clean spacious rooms
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Andrew, it's wonderful to hear you appreciated the quick check-in and cleanliness of the spacious rooms at Hotel Indigo Miami Brickell. We're also pleased that you found our team members friendly and our location near the port convenient for your cruise shuttle needs. We're looking forward to welcoming you back soon for another pleasant stay.

10/10 Excellent

Talat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 24, 2024
Talat, we're thrilled to know you had a satisfying experience at Hotel Indigo Miami Brickell, an IHG Hotel. Thank you for the excellent score you awarded us. We're eager to welcome you back in the future. Safe travels!

8/10 Good

Thea

Stayed 2 nights in Apr 2024
Response from Customer Service on May 13, 2024
Thea, thank you for taking the time to rate Hotel Indigo Miami Brickell, an IHG Hotel. We appreciate your valuable feedback and are glad to learn your stay was enjoyable. We hope to welcome you back in the future!

4/10 Poor

Veronica

Travelled with family
Primer día no hubo agua caliente para bañarse
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Verónica, agradecemos tus comentarios. Lamentamos enterarnos de los inconvenientes relacionados con el agua caliente durante su estancia. Tenga la seguridad de que contamos con protocolos para abordar estos problemas con prontitud. Esperamos que nos considere para otra visita en el futuro, donde podamos mostrar mejor nuestro compromiso con su satisfacción.

10/10 Excellent

Charles

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Charles, it's great to see that your stay at Hotel Indigo Miami Brickell, an IHG Hotel was enjoyable. We truly appreciate your positive score, as it shows us we've succeeded in creating a memorable experience. Here's to your next visit, we can't wait to exceed your expectations once again.

8/10 Good

willie

Stayed 2 nights in Apr 2024
Response from Customer Service on May 3, 2024
Willie, thank you for leaving a rating for your stay at Hotel Indigo Miami Brickell, an IHG Hotel. We hope your visit was enjoyable and we look forward to the opportunity to exceed your expectations on your next stay. Safe travels!

10/10 Excellent

Sania

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was fine except for not having a microwave nor hot water to take a shower in. It would get lukewarm and that was it.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Sania, it's wonderful to hear that you had a comfortable stay at Hotel Indigo Miami Brickell. We appreciate your feedback regarding the lack of microwave and the warm water situation. Our team is devoted to making your stay better, and your comments are invaluable for us to fine-tune our services. We hope to welcome you back soon.

4/10 Poor

JASON

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was terrible. Vinyl flooring coming off the floor, doors barely worked, the staff was unresponsive, refrigerator was loud. Three people staying in room but staff would not give us more than two towels. Etc. Etc.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Jason, we regret hearing about the disappointments you faced during your stay, including the condition of the room and the difficulties you experienced with our colleagues' responsiveness. Please know, we strive for complete guest satisfaction and it seems we fell short during your visit. We appreciate your feedback as it helps us identify areas for improvement. We hope for the opportunity to leave a more positive impression in the future.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Gary, it's fantastic to read that you had such a wonderful vacation at Hotel Indigo Miami Brickell, an IHG Hotel. We appreciate your feedback and can't wait to welcome you back.

6/10 Okay

Xiomara

Travelled with family and small children
Liked: Cleanliness
The service was average. Valet was average. Room was very small. I liked the bathroom decor..
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Xiomara, thank you for sharing your feedback. It seems your experience was satisfactory but not exceptional, and we strive for the latter. It's concerning to hear that aspects like room size and valet service did not meet your expectations. We are pleased, however, that you appreciated our bathroom design. Thank you for choosing to stay with us! Be assured we aim to create more positive experiences in your future visits.

2/10 Terrible

Gaspar

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 29, 2024
Gaspar, we regret to hear about your experience as cleanliness is a top priority. Your feedback has been forwarded to management for immediate review and necessary action. We are committed to ensuring a superior experience on your next visit.

4/10 Poor

RENE ARTURO

Disliked: Cleanliness, staff & service, room comfort
Mala experiencia
No dieron una habitación para discapacitados y la ducha no era para poderse bañar parado. Dos días no hicieron limpieza a pesar que se pidió.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 29, 2024
René, lamentamos los inconvenientes que haya encontrado durante su estancia. Sus necesidades de accesibilidad y comodidad general son primordiales para nosotros. Hemos tomado nota de sus comentarios sobre el servicio de ducha y limpieza y nos aseguraremos de que se utilicen para mejorar la experiencia de nuestros huéspedes. Gracias por sus comentarios y esperamos tener otra oportunidad de superar sus expectativas.

10/10 Excellent

Monica

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 29, 2024
Monica, it's terrific to hear that your stay at Hotel Indigo Miami Brickell, an IHG Hotel, was a positive experience. We're pleased that we could meet your expectations. We can't wait to welcome you back the next time you're in Miami.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 29, 2024
Jessica, we're delighted you had an outstanding stay at Hotel Indigo Miami Brickell, an IHG Hotel. We truly appreciate your top-rated review. It's our aim to create memorable experiences and we hope we will be your hotel of choice next time you visit Miami. Thank you once more.

10/10 Excellent

richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Brickell area and close to things I was doing and going to do!
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 29, 2024
Richard, it's excellent to hear that you took pleasure in your stay at the Hotel Indigo Miami Brickell! We're delighted you appreciated not only our location but also the surrounding Brickell area. The vicinity to various local activities and attractions is indeed one of our strengths. We hope for the privilege of welcoming you back in the future.

4/10 Poor

Christine

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing room size and bathroom
Pool was extremely small and gets a lot of shade in the afternoon. I booked a two queen bed room. The room was pretty small and so was the bathroom. The bathroom was very dark and had a missing light above the sink. The sink leaked all over the floor after any use. The bathroom sliding door was a heavy barn type style door and ours was extremely loud. Could not close it in the middle of the night because it was so noisy it would wake everyone up. The room did have a mini fridge to use. Our floor did not have a working ice machine or any ice machine.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 29, 2024
Christine, your feedback is much appreciated. It seems your experience fell short of expectations and we hold every guest's comfort paramount. It's unfortunate you had issues with the accommodation size and pool. Additionally, we take your comments regarding the lighting in the bathroom and the issue with the sink seriously and promise to address them accordingly. We also understand the disturbances caused by the noise from the bathroom door. Regarding the ice machine, we are always dedicated to providing the necessary amenities to our guests. We sincerely hope you will consider giving us another opportunity to provide you with a better experience.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Property was fine - but dated and overly expensive.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 29, 2024
Kevin, thank you for choosing the Hotel Indigo Miami Brickell. We're thrilled you found our property to meet your needs, though we acknowledge your remarks regarding value. We'll make a note of your feedback and hope to see you again, targeting an even more enriching experience.

8/10 Good

Glenys

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Just a place to stay while waiting to fly home.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 29, 2024
Glenys, it’s fantastic to know you had a positive experience at Hotel Indigo Miami Brickell, an IHG Hotel. Your score speaks volumes and we would love to welcome you back on your next visit to Miami. Thank you for choosing us.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service just got off a cruise at 8am and they were great in letting us check in way early to let us go to our room and rest after a long cruise week. Next cruise I be staying there before and after
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 29, 2024
Jeremy, thank you for choosing Hotel Indigo Miami Brickell for your post-cruise stay. We are thrilled to know our team accommodated an early check-in so you could rest after a busy week at sea. It's great to hear you had a positive experience and we eagerly await your return before and after your next cruise. Safe travels!

8/10 Good

Ivor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here for a one week business trip and was very disappointed by the lounge area. However they gave me access to the executive lounge on the top floor and a very nice room. Eduardo at reception was very helpful. The hotel is well located for Brickell and close to Mary Brickell village. There's a bit of noise from the nearby train station though. The food was good and a special mention for the service of Jewel!
Stayed 7 nights in Feb 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Manuel

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024

8/10 Good

Pamela

Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing decoration, the best location near everything walking distance.
Stayed 3 nights in Jan 2024

6/10 Okay

HENRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor amenities
The pool is not heated, so unusable and the fitness center is thinly equipped
Stayed 1 night in Jan 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Rafael

Stayed 4 nights in Jan 2024

4/10 Poor

javier

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Is a hotel that charge for everthing, and the worst part that dont clean your room they just clean when you ask for service and isnt supose that every supuse to come with service. What a mediocre hotel, isnt worth by the price you pay
Stayed 7 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Good Location
We were looking for an easy place to stay for one night before heading off on a cruise. The Hotel Indigo Miami Brickell fit the bill for us and it was a great choice. The hotel upgraded us to a suite, which was very nice and very large. The room was comfortable, clean, and well-appointed. The hotel was only a short walk (though through "the park under the tracks," so to speak), but it was easy enough to get to a CVS or a 7-11 and a couple of decent restaurants. Overall, this was a great choice for us.
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Stayed 3 nights in Dec 2023