3 outdoor pools, pool umbrellas, sun loungers

Reviews of Grand Beach Hotel Surfside

4.5 out of 5
Grand Beach Hotel Surfside
9449 Collins Avenue, Surfside, FL

Reviews

7.8

Good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alanna

Disliked: Cleanliness, property conditions & facilities
We were given their “best room” and it was in horrible condition. The floor was coming apart and in some areas had tape over it holding it together. The shower handle fell off as I was getting in and the room just did not feel clean at all. Would not recommend to anyone to stay here.
Stayed 2 nights in Apr 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 17, 2024
Dear Alanna, thank you for your review and valued feedback. It is to our deep regret to learn about the less than favorable experience you encountered as our guest recently. We do understand and wish to once more apologize for any inconvenience you may have been caused as a result. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter by offering sincere apologies and suggesting to accommodate an immediate room move right after your arrival did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

10/10 Excellent

kalani

a
Stayed 1 night in Apr 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 16, 2024
Dear Kalani, thank you for giving Grand Beach Hotel Surfside the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

6/10 Okay

Jerry, North Miami

Business traveller
Liked: Amenities
Disliked: Staff & service
This hotel is an oceanfront property on the best beach in Miami
Stayed 1 night in Apr 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 16, 2024
Dear Jerry, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

4/10 Poor

mark

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 15, 2024
Dear Mark, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

2/10 Terrible

Yehuda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the check in staff has continued its downward trend over the past few years, making my most recent stay my final one. the hotel is tired and used. they downgraded to cheaper soaps and shampoos, minimal snacks, etc... feels like its best days are behind it.
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 16, 2024
Dear Yehuda, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. Thus, please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Surfside in the future.

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Judy one of the associates at the front desk, I had the pleasure to deal with was impeccable. I highly recco this hotel.
Stayed 1 night in Apr 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 9, 2024
Dear Tara, we would like to begin by thanking you for choosing to stay with us at the Grand Beach Hotel Surfside during your recent trip to the area. What means the most to us is knowing that you not only loved your time as our guest, but that you were truly taken aback with the amazing service provided by hotel staff and by Judy in particular. Judy is indeed a great asset to our team and we are thrilled to know her excellent customer service skills were so highly appreciated. Thank you and we cannot wait to welcome you back again on your return trip to the area.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
very beautiful and excellent beach area!!!!
Stayed 2 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 3, 2024
Dear Lauren, thank you so much for taking the time to share your thoughts of the Grand Beach Hotel Miami with the Expedia community. We are pleased to hear your fabulous comments about your visit and are happy to know that we have managed to cater to all of your needs while on property. Thank you for choosing to stay with us. We are very much looking forward to offering you a warm Grand Beach welcome on your future visit to Miami Beach.

6/10 Okay

Jerry, North Miami

Business traveller
Liked: Cleanliness
It’s a great hotel if you wanna stay on the beach
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 3, 2024
Dear Jerry, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

6/10 Okay

Volodymyr

Stayed 5 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 22, 2024
Dear Volodymyr, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

10/10 Excellent

Sarah, Pembroke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 3, 2024
Dear Sarah, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 22, 2024
Dear Luis, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

6/10 Okay

Jerry, North Miami

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property is in a beautiful location on one of the nicest beaches in Miami. But the front desk staff are absent, god forbid if you try to call the hotel directly GOOD LUCK, as no one ever answers calls
Stayed 2 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 29, 2024
Dear Jerry, we appreciate you staying with us and your valued review of the hotel. We are pleased to read you have spent an overall joyful vacation on property. It is our understanding you had higher expectations with regards to front desk staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

10/10 Excellent

Jignesh, Bethesda

Stayed 3 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 16, 2024
Dear Jignesh, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Surfside. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and comfortable hotel. We loved it. The beach was awesome.
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 26, 2024
Dear Deborah, we appreciate you trusting the Grand Beach Hotel Surfside as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

8/10 Good

Shaina G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 5, 2024
Dear Shaina G., we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Good

Kenneth

Stayed 5 nights in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 18, 2024
Dear Kenneth, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

2/10 Terrible

Louise

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 15, 2024
Dear Louise, thank you for leaving a review of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

6/10 Okay

abraham

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 3, 2024
Dear Abraham, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

4/10 Poor

aryan

Stayed 4 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 3, 2024
Dear Aryan, thank you for leaving a review of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

10/10 Excellent

Chaya Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome experience!
Stayed 2 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 12, 2024
Dear Chaya Sarah, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

joseph

Stayed 3 nights in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Apr 3, 2024
Dear Joseph, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 Good

Christopher

Stayed 3 nights in Mar 2024
Response from Grand Beach Hotel - M. Petrov on Mar 26, 2024
Dear Christopher, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit

4/10 Poor

Jerry, North Miami

Business traveller
Disliked: Staff & service
the front desk staff are not friendly and they are always too busy to answer calls, this hotel is really understaffed
Stayed 1 night in Mar 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 5, 2024
Dear Jerry, we appreciate you staying with us and taking the time to express your valued review and constructive observations of the hotel. It is our understanding you had higher expectations with regards to staff service at the front desk in particular, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

10/10 Excellent

Sacha, Westlake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 26, 2024
Dear Sacha, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Surfside. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

6/10 Okay

Jerry, North Miami

Business traveller
Disliked: Staff & service
The front desk and the reception area are the worst I've ever seen
Stayed 2 nights in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 4, 2024
Dear Jerry, thank you for taking the time to write a review of your stay. We are sorry to read you have been disappointed with some aspects of your service-related experience on property. Thank you again for your feedback. It is important to us, because it helps us grow and reach new levels of quality service. It would be our pleasure to welcome you back on property soon.

8/10 Good

YULIA

Stayed 4 nights in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 26, 2024
Dear Yulia, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

6/10 Okay

Jerry, North Miami

Business traveller
Disliked: Staff & service
The Front Desk staff is the worst I've ever seen, and if it happens that you need to call the hotel forget it it will not happen as they will not pickup the phone. they are very understaffed
Stayed 4 nights in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 4, 2024
Dear Jerry, thank you for leaving a review of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. Your feedback is important to us and has been escalated to the respective teams. We do hope you shall give our property another chance to earn back your trust.

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Staff & service
Very unfriendly staff, it is almost impossible to reach anybody by phone in this hotel, very inefficient reception, personnel, and very understaffed
Stayed 4 nights in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Mar 4, 2024
Dear Jerry, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. Thus, please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Surfside in the future.

10/10 Excellent

JG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good location
Stayed 6 nights in Jan 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Feb 22, 2024
Dear JG, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Feb 15, 2024
Dear Alan, thank you for giving Grand Beach Hotel Surfside the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff and beautiful property.
Stayed 1 night in Feb 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Feb 13, 2024
Dear Samantha, thank you for posting a superb review of your stay at the Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! Great location!
Stayed 1 night in Jan 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 31, 2024
Dear Miriam, we appreciate you trusting the Grand Beach Hotel Surfside as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the kind traveler rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

8/10 Good

Leeleng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants
Stayed 3 nights in Jan 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 30, 2024
Dear Leeleng, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

6/10 Okay

Crystal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s a beautiful and very expensive luxury hotel, but we endured cold showers during our entire stay due to the water not heating properly. I reported it to the front desk. I called and left a message for the manager twice and he never returned my call. He knocked resort fees and taxes off our bill as a tiny compensation for our miserable cold shower experience. We will not stay there again.
Stayed 4 nights in Jan 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 29, 2024
Dear Crystal, thank you for choosing to stay with us and for your review feedback. We appreciate it, when our guests take the time to share both their good and not so good impressions from our property. In this sense, it has been delightful to learn of your satisfaction with the beautiful hotel grounds and helpful staff service attitude we have to offer our valued guests. On another note, we do understand and wish to once more apologize for any inconvenience you may have been caused in another hotel area. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcoming you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

8/10 Good

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is right on the beach. Very beautiful. Lobby is nice. Rooms are spacious and we loved the second bathroom in our suite. Could use a little TLC in some minor areas. There was a large stain on the carpet in the hallway on our floor. No cushion on the lounger on our deck. Checkout was 11, they gave us complimentary late checkout until noon but our room keys were deactivated when we returned from breakfast at 10:45 AM the day we were leaving.
Stayed 4 nights in Jan 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 22, 2024
Dear Lyn, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.

6/10 Okay

Joshua

Stayed 4 nights in Jan 2024
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 9, 2024
Dear Joshua, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

8/10 Good

Josiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staycation!
The hotel is great! The service is excellent and the staff very friendly. They just need more beach chairs for guests on holidays. But given that the space is limited due to city codes, all was well during our stay. Keep up the great job!
Stayed 2 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 8, 2024
Dear Josiane, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel Surfside, but also for your precious time giving your feedback. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We also enjoyed reading through your summing up of all the hotel features you liked- from the great hotel grounds, to the excellent and friendly staff service and the convenient direct beach access from hotel premises. We are delighted you enjoyed your stay, and look forward to welcoming you on your next visit to Miami Beach.

10/10 Excellent

Peter

Environment and staff
Stayed 11 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Jan 8, 2024
Dear Peter, thank you for posting a superb review of your stay at the Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

2/10 Terrible

Avital

Disliked: Staff & service, property conditions & facilities
All bed and mattresses in a very poor condition. You have to wait 10 minutes for hot water in the shower. Don’t order any food in the restaurant.
Stayed 6 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 18, 2023
Dear Avital, thank you for your review and valued feedback. It is to our deep regret to learn about the less than favorable experience you encountered as our guest recently. We do understand and wish to once more apologize for any inconvenience you may have been caused as a result. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful spot, great location.
The hotel is very well-maintained, rooms were spacious and the property was beautiful- from the mail level pool area to the rooftop. Hotel staff were also very friendly and helpful. It was the restaurant at breakfast and the rooftop pool bar that had terrible service. We waited forever for someone to take our order at breakfast, she never checked on us- I had to find someone to get our bill. With the rooftop pool bar, it was the same thing. There was no one there at all on the Sunday to bring drinks or food. Other than the food service, the hotel was fantastic and I would stay again.
Stayed 3 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 18, 2023
Dear Dawn, we appreciate you staying with us and your review of the hotel. We are pleased to read you have spent an overall joyful vacation on property and have loved the hotel's well-maintained facilities, spacious guest rooms and overall friendly and helpful staff. It is our understanding you had higher expectations with regards to the staff service experienced at the restaurant and rooftop pool, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver in these hotel areas. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

8/10 Good

yonatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 18, 2023
Dear Yonatan, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 18, 2023
Dear Anthony, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Shilpan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attentive staff, clean and modern, I would stay here again. Our room developed a leak during our stay and they immediately found us another equal room.
Stayed 3 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 18, 2023
Dear Shilpan, thank you for posting a superb review of your stay at the Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

6/10 Okay

ANITA

Travelled with group
Disliked: Property conditions & facilities
Response from Grand Beach Hotel Surfside - M. Petrov on Feb 5, 2024
Dear Anita, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Surfside. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

10/10 Excellent

Irwin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 12, 2023
Dear Irwin, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind, five-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back a second time this year! Loved it so much
Stayed 2 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 11, 2023
Dear Nicole, thank you for giving Grand Beach Hotel Surfside the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 8, 2023
Dear Esther, thank you for giving Grand Beach Hotel Surfside the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 8, 2023
Dear Alice, we appreciate you staying with us at the Grand Beach Hotel Surfside. We would also like to thank you for your review and kind traveler rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Nice setting but poor service means I won’t be bac
Nice looking hotel but very poor staff service - they literally can not be bothered helping guests- too much trouble. The first room I was given had the loudest air conditioning I’ve ever encountered and no water pressure at all so the shower was a trickle. Changing rooms became a major ordeal due to staff couldn’t care less attitude. The pool attendant on the roof was the rudest and least helpful hotel employee I’ve ever encountered.
Stayed 3 nights in Dec 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 6, 2023
Dear Michael, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. Thus, please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Surfside in the future.

6/10 Okay

zion

Disliked: Cleanliness
Room and bathroom not clean take 5 minutes for hot water
Stayed 3 nights in Nov 2023
Response from Grand Beach Hotel Surfside - M. Petrov on Dec 6, 2023
Dear Zion, we appreciate you staying with us and your review of the hotel. We are pleased to read you have spent an overall joyful vacation on property. It is our understanding you had higher expectations with regards to housekeeping service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.