Aerial view

Reviews of Fortune House Hotel Suites

4 out of 5
Fortune House Hotel Suites
185 SE 14th Ter, Miami, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1003 reviews" "
Rating 8 - Good. 186 out of 1003 reviews" "
Rating 6 - Okay. 62 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one Bedroom with Balcony and kitchenette. Washer and dryer
Stayed 3 nights in May 2024

10/10 Excellent

Rolando

Liked: Cleanliness
Great stay
Stayed 1 night in May 2024
Response from Stephany J. on May 22, 2024
Dear Rolando, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay. We hope to welcome you back on your next trip to Miami.

10/10 Excellent

Konesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the best. Staff was super nice. After a 24 hour delay at the airport missing 2 of my 4 day stay the stay made it very accommodating.
Stayed 3 nights in May 2024
Response from Stephany J. on May 20, 2024
Thank you so much for taking the time to share your wonderful review, Konesha! We're delighted to hear that despite the challenges you faced with your travel delays, our team was able to make your stay as accommodating and enjoyable as possible. We greatly appreciate your kind words and your perfect rating. It was truly our pleasure to have you as our guest, and we hope to welcome you back for a longer and even more relaxing stay in the future.

10/10 Excellent

Alan, Commerce City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alwats a great place to stay. This is our third time staying here. Rooma are really nice and everything is within walking distance. Staff is awesome.
Stayed 2 nights in May 2024
Response from Stephany J. on May 14, 2024
Thank you for your fantastic 5/5 review, Alan! We're thrilled to hear that you've chosen to stay with us for the third time and that you consistently enjoy our rooms, convenient location, and awesome staff. Your kind words mean a lot to us, and we're delighted to be your go-to place whenever you're in town. We look forward to welcoming you back for many more stays in the future!

8/10 Good

Keith

Stayed 2 nights in May 2024
Response from Stephany J. on May 13, 2024
Dear Keith, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay overall and we look forward to having you again in the near future.

8/10 Good

Juan

Liked: Cleanliness, staff & service
Great location, the lobby is great. The unit was clean but old and outdated with very cheap furniture
Stayed 1 night in May 2024
Response from Julia F. on May 12, 2024
Thank you for sharing your feedback! We're delighted you enjoyed our convenient location and lobby ambiance. We take your comments about the unit's condition seriously and will use them constructively to improve our offerings. We hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 Excellent

Afolabi

Liked: Cleanliness, staff & service, property conditions & facilities
Location! Location! Location! Brickell convenience is everything!
Stayed 3 nights in May 2024
Response from Julissa - Hotel Manager on May 7, 2024
We're thrilled you enjoyed the convenience of Brickell's prime location during your stay with us! We look forward to hosting you again soon!

10/10 Excellent

Milana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Julia F. on May 7, 2024
Thank you, Milana! We hope to welcome you back again soon!

10/10 Excellent

danae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and very comfortable suit with two bedrooms. Very pleasant stay. Totally recommended.
Stayed 1 night in Apr 2024
Response from Julia F. on May 6, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a comfortable and enjoyable stay in our two-bedroom suite. Your recommendation means a lot to us. We hope to welcome you back soon for another pleasant experience!

10/10 Excellent

Alan, Commerce City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff and suprr nice room
Stayed 3 nights in May 2024
Response from Julia F. on May 6, 2024
Thank you for your great review and kind comments, Alan! We look forward to seeing you again soon!

10/10 Excellent

Shalleya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal service, beautiful room, I received a complementary upgrade at check in. Room amenities are great. I will be back the next time I am in Miami!
Stayed 5 nights in Apr 2024
Response from Julissa - Hotel Manager on May 1, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our service and amenities exceeded your expectations. We look forward to welcoming you back on your next trip to Miami!

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe area of Miami. Very close to metromover and trolley stops. The apartment was very spacious with tv in the lounge and bedroom. All cooking facilities if needed. Shame the balcony didn’t get any sun.
Stayed 8 nights in Apr 2024
Response from Julia F. on Apr 28, 2024
Thank you for your review! We're delighted to hear that you enjoyed our quiet and safe location in Miami, as well as the convenience of being near the metromover and trolley stops. We're glad you found the apartment spacious and well-equipped for your needs. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Washer didnt work. Tv in the room had no connection
Stayed 2 nights in Apr 2024
Response from Stephany J. on Apr 26, 2024
Dear George, We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort is our top priority, and it's disheartening to learn that we fell short in ensuring that everything was in perfect working order for you. Please accept our sincerest apologies for the issues with the washer and the TV connection. We're actively addressing these concerns to ensure they're resolved promptly for future guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If your travels bring you back to our area, we'd be grateful for the opportunity to make it up to you and provide you with the exceptional experience you deserve.

10/10 Excellent

Dustin

Stayed 2 nights in Apr 2024
Response from Julia F. on May 12, 2024
Thank you for your perfect score, Dustin! We look forward to the next time we are able to host you.

10/10 Excellent

johnel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 22, 2024
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

johnel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 22, 2024
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

CAROLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The entrace was grand and beautiful. The room was clean. Bathroom a little outdated with no washclothes. Just personal preference but washrags should be kept on sight for those that request them. Thanks for a nice stay.. 👍
Stayed 1 night in Apr 2024
Response from Julia F. on Apr 21, 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our attentive staff and the grand entrance of our hotel. We appreciate your feedback regarding the cleanliness of your room and apologize for any inconvenience caused by the outdated bathroom and lack of washcloths. Your suggestion about keeping washcloths on hand for guests who request them is duly noted and will be considered for future improvements. We're glad you had a pleasant stay overall and hope to welcome you back soon!

4/10 Poor

Jonathan

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Julia F. on May 11, 2024
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We invite you to reach out to us directly to discuss any specific concerns. We hope to welcome you back to share a more positive experience.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean and spacious.
Stayed 3 nights in Mar 2024
Response from Julia F. on Apr 21, 2024
Thank you for your positive feedback! We're thrilled to hear you enjoyed our hotel's prime location and appreciated the cleanliness and spaciousness of your accommodations. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we received an upgraded suite, it was a beautiful surprise! Thank you
Stayed 4 nights in Apr 2024
Response from Julia F. on Apr 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that the upgraded suite added an extra touch of delight to your experience. We strive to make every guest feel special, and we're glad we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Roberto, Manassas park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to places
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 16, 2024
Dear Roberto, We greatly appreciate your positive feedback. We are happy to know you found our convenient Brickell location to your liking. Thank you for choosing us to host your stay in Miami. We can't wait to welcome you back in the near future!

10/10 Excellent

Sebastian

Stayed 7 nights in Apr 2024
Response from Julia F. on May 6, 2024
Thank you, Sebastian! We look forward to hosting you again soon!

8/10 Good

Mayra

Stayed 1 night in Apr 2024
Response from Julia F. on Apr 17, 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We hope to welcome you back again soon for another memorable stay!

4/10 Poor

Joann

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room I stayed in the carpet in the bedroom smelled like mildew other than that the Room was ok
Stayed 1 night in Apr 2024
Response from Stephany J. on Apr 18, 2024
Dear Joann, I'm sorry to hear about the issue you experienced with the mildew smell in the bedroom carpet. We understand how important it is to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations in this regard. We appreciate your feedback and will address this matter promptly to ensure that it doesn't happen again in the future. If you decide to stay with us again, we'll do our best to make sure your experience is much improved. Thank you for bringing this to our attention. Regards,

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at Fortune House because I prefer more room than the typical hotel. Only thing I would change is the pool area. Too small and not enough chairs for the guests staying there. Also, the bartender seemed fairly new to the job and didn’t know how to mix drinks
Stayed 4 nights in Apr 2024
Response from Stephany J. on Apr 15, 2024
Dear Claudia, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our spacious accommodations met your preferences perfectly. Your feedback about the pool area and the bartender is greatly appreciated, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We apologize for any inconvenience caused and will work diligently to address these areas to ensure that all aspects of your next stay are nothing short of exceptional. We look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 3, 2024
Thank you so much for your wonderful review, Paul! We're thrilled to hear that you found our hotel to your liking. We hope to welcome you back for another fantastic stay soon!

2/10 Terrible

Camille

Stayed 1 night in Apr 2024
Response from Stephany J. on May 1, 2024
Dear Camille, Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.

8/10 Good

Arielle

Travelled with family
Liked: Property conditions & facilities
Nice place. Very quiet, nice pool and gym area. Within walking distance of Brickell Centre
Stayed 3 nights in Apr 2024
Response from Julia F. on Apr 9, 2024
Thank you for your great review, Arielle! We are very happy to hear that you enjoyed your stay with us. We cannot wait to welcome you back!

10/10 Excellent

Matthew

Stayed 4 nights in Mar 2024
Response from Julia F. on Apr 28, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience!

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that I was in an appartement.
Stayed 1 night in Apr 2024
Response from Julia F. on Apr 6, 2024
Thank you for your great review, Louis! We are very happy to hear that you enjoyed our apartment-style suites. We hope to see you again soon!

2/10 Terrible

Matt

Stayed 2 nights in Jan 2024
Response from Julia F. on Apr 5, 2024
Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.

8/10 Good

Syed Saad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid building in an amazing location. The staff is super nice and helpful.
Stayed 5 nights in Mar 2024
Response from Julia F. on Apr 2, 2024
Thank you for your amazing review, Syed Saad! We are very appreciative of your kind comments. We hope to see you again soon!

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Julia F. on Apr 2, 2024
Thank you so much for taking the time to share your experience with us! If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Rita

Travelled with partner
Liked: Staff & service
The bathroom needs an update.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Thank you for your valuable feedback, Rita. We appreciate you taking the time to share your thoughts with us. Rest assured, we take all guest feedback seriously and are continuously striving to improve our facilities. We'll definitely take your comments into consideration as we plan future updates to ensure that we meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious, luxury 2 bedroom suite. Has an amazing view over the water and good location.
Stayed 1 night in Mar 2024
Response from Stephany J. on Apr 1, 2024
Thank you so much for taking the time to share your experience with us, Sian! We're thrilled to hear that you enjoyed your stay in our spacious and luxurious 2-bedroom suite. Our team works hard to ensure that every guest feels comfortable and pampered during their time with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Julia F. on Mar 29, 2024
Thank you for your great review, Richard! We hope to have another opportunity to serve you soon!

2/10 Terrible

Jackie, New Oxford

Travelled with group
Disliked: Staff & service, amenities
Was very upset when checking in they required another deposit and was not told about this by Expedia and the front desk clerk just Shrugged his shoulders and like you still need a $400 deposit! Very disappointed
Stayed 4 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 29, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your check-in process. Please be informed that our deposit policy is standard practice in the hospitality industry and is stated on all our partner websites, including Expedia. Your satisfaction is our priority, and we hope to welcome you again for a more positive experience.

10/10 Excellent

Natasha, Norristown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the grounds were well maintained! Maria at the front reception area was great and had exceptional customer service!!
Stayed 1 night in Mar 2024
Response from Stephany J. on Mar 27, 2024
Dear Natasha, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and our grounds well maintained. It's wonderful to know that Maria provided you with exceptional customer service during your stay. We'll be sure to pass along your kind words to her. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Prosecco on arrival. Fantastic room. I would highly recommend
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 28, 2024
Hello Stuart! Your kind comments are very much appreciated. We cannot wait to welcome you back!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury property
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 26, 2024
Thank you for your amazing review and wonderful comments! We hope to see you again soon!

6/10 Okay

christy

Travelled with group
Disliked: Staff & service
The person at the desk was not friendly
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 26, 2024
Dear Christy, Thank you for taking the time to share your feedback regarding your recent stay with us. We're truly sorry to hear that you found our front desk service to be less than friendly. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional customer service is our top priority, and we strive to ensure that all our guests feel welcomed from the moment they arrive. Your comments have been noted, and we will be addressing this matter with our team to ensure that such instances do not occur in the future. We hope to welcome you back soon for a more improved experience.

8/10 Good

Marina

Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Dear Marina, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we look forward to having you again in the near future.

8/10 Good

ESTHER

Stayed 1 night in Mar 2024
Response from Julia F. on Apr 13, 2024
Thank you for your review, Esther! We hope to welcome you back soon!

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay you can walk everywhere..
Stayed 2 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 23, 2024
Thank you for your kind words! We're thrilled to hear that you found our location convenient. We hope to welcome you back soon for another great stay.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and friendly personnel!
Stayed 4 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 23, 2024
We greatly appreciate your feedback! It's wonderful to hear that you found our location convenient and our staff friendly. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful having a large apartment type room with a kitchen and lovely view. The staff was excellent as well, particularly Rey at the front desk, who coordinated so much for our party. The pool bar was not open during our stay. Nobody knew why. This is why I rated amenities a 4 instead of 5. We would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Julissa - Hotel Manager on Mar 23, 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay, including the beautiful view from your apartment. Your kind words about our staff, especially Rey at the front desk, are greatly appreciated. We apologize for any inconvenience regarding the pool bar closure during your stay. We're delighted to know that despite this, you would still choose to stay with us again. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Thais

Stayed 1 night in Mar 2024
Response from Stephany J. on Apr 8, 2024
Thank you for your 5-star review, Thais! We are so thrilled to hear that your enjoyed your stay. It is our hope that you will come and see us again soon.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
I was offered an upgraded room for no extra charge. The valet parking was wonderful. The staff were very friendly. The metro mover was free to ride and I was also able to walk to a lot of places from the hotel. Great stay!
Stayed 1 night in Mar 2024
Response from Julia F. on Mar 22, 2024
Thank you for your amazingly detailed review, Vickie! We are thrilled to hear that you fully enjoyed your stay. We cannot wait to welcome you back soon!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We celebrated my Dad’s Birthday here. The facilities are beautiful and the staff did everything to make our stay enjoyable! Special shout out to Rey at the front desk!
Stayed 1 night in Mar 2024
Response from Julissa - Hotel Manager on Mar 18, 2024
We are delighted to have been a part of your Dad's birthday celebration! It's wonderful to hear that you found our hotel beautiful and that our staff, particularly Rey, provided exceptional service. Thank you for choosing us for such a special occasion. We look forward to welcoming you back in the future!

10/10 Excellent

Alan

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful really nice hotel beautiful suite and view good service
Stayed 1 night in Mar 2024
Response from Julissa - Hotel Manager on Mar 18, 2024
Thank you very much Alan for your kind review! We are thrilled to hear that you enjoyed your stay with us and that our staff, accommodations, and service met your expectations. We hope to have the pleasure of welcoming you back soon for another excellent experience.