Property entrance

Reviews of The Landon Bay Harbor - Miami Beach

3.5 out of 5
The Landon Bay Harbor - Miami Beach
9660 East Bay Harbor Drive, Bay Harbor Islands, FL

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1005 reviews" "
Rating 8 - Good. 287 out of 1005 reviews" "
Rating 6 - Okay. 153 out of 1005 reviews" "
Rating 4 - Poor. 68 out of 1005 reviews" "
Rating 2 - Terrible. 92 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Brianna

Travelled with partner
Disliked: Amenities
The parking was a little inconvenient because there aren’t many spaces in the hotel parking lot. We were told to park in front of the hotel then got a call early in the morning to move our car for someone to get out. The room was fine but very small. There are nice restaurants in the area within walking distance/short drive of the hotel.
Stayed 1 night in May 2024

10/10 Excellent

michael

Liked: Property conditions & facilities
Great place. Staff are teal good
Stayed 1 night in May 2024

10/10 Excellent

Kimberly, Jupiter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel with excellent professional staff. The location is great, walkable in beautiful Bay Harbor Island. A modest hotel with basic but very comfortable accommodations. Definitely recommend.
Stayed 1 night in May 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I'm not giving it 5 stars is because of an incident where I asked if I could leave my car in the front for 15 minutes. Despite two cars being parked there for two days already, I was told I couldn't. I was in a massive rush and urgently needed to do something quickly. The afternoon staff member's refusal was not acceptable given the circumstances. The evening and morning crew were awesome and super friendly.
Stayed 10 nights in Apr 2024
Response from Kaleane C. on May 7, 2024
Thank you for sharing your comments. We are sorry for the inconvenience you experienced during your stay and sincerely apologize. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for your stayed at the Hotel.

8/10 Good

Gerda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were very friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Kaleane C. on May 7, 2024
Thank you for taking a moment to review your stay at our hotel. We look forward to welcoming you back again soon.

10/10 Excellent

cem, miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Apr 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible breakfast
Stayed 4 nights in Apr 2024
Response from Kaleane C. on May 7, 2024
Thank you for taking the time to share your feedback with us .We are sorry that the breakfast was not to your liking. We provide continental breakfast, which within its characteristics does not offer any hot food, only breads, dairy products, cereals, and juices. We'll certainly look into this matter to improve our guests' overall experience. We hope to welcome you back and provide a more comfortable stay in the future.

6/10 Okay

Diane

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean hotel but the bed was so uncomfortable, very strong plastic mattress feeling every sensory inside, so cheap and making so much noise. The breakfast is a joke!
Stayed 1 night in Apr 2024
Response from Kaleane C. on May 7, 2024
Thank you for taking the time to post a review of our property. Reviews like these allow us to address areas of improvement. Guest satisfaction is our top priority, and we are sad you didn’t experience a wonderful stay with us. we will certainly take it into consideration as we continue to enhance our services. We understand the importance of a satisfying breakfast, and your feedback will help us make necessary improvements to meet our guests' expectations.

10/10 Excellent

Kanisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place but restaurant nasty
Stayed 2 nights in Apr 2024
Response from Kaleane C. on May 7, 2024
Thank you for taking the time to post a review of our property. We are sorry that you did not like the restaurant, the Restaurant is not part of the Hotel, but we will still be attentive and will let the management know. Thank you for choosing us.

10/10 Excellent

Kimberly, Jupiter

Travelled with partner
Liked: Amenities
This is a gem of a property! Not flashy high end, straightforward well maintained and professionally staffed. It’s a pleasure to stay for a convenient, well priced, small hotel with some historic character and charm. Thank you!
Stayed 1 night in Apr 2024
Response from The Landon Team on Apr 28, 2024
Thank you for choosing our hotel and taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We hope to see you again soon!

10/10 Excellent

Daniel Guido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from Kaleane C. on Apr 24, 2024
Thanks so much for sharing your experience with us. We look forward to welcoming you back to our hotel in the future. Sincerely,Kaleane C

10/10 Excellent

MARIA DE LOS ANGELES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para estar tranquilo
Stayed 2 nights in Apr 2024
Response from The Landon Team on Apr 24, 2024
Muchas gracias por tomarse el tiempo para dejarnos una reseña de 5 estrellas.Realmente apreciamos que haiga sido un huésped de nuestro hotel. Esperamos tenerte de vuelta! Un plaser siempre poder ayudarles. Saludos Cordiales,Kaleane C.

10/10 Excellent

Enes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Kaleane C. on Apr 18, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you back to our hotel in the future. Sincerely,Kaleane C

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very convenient, clean, nicely decorated
Stayed 1 night in Apr 2024
Response from The Landon Hotel. on Apr 24, 2024
We’re grateful and appreciate you taking the time to share your rating with us. We're thrilled to hear that our staff's service met your expectations. We appreciate your feedback and hope to welcome you back soon.Sincerely,Kaleane C

6/10 Okay

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
The walls are a bit thin. I stayed of the first floor, the people above me walked around all night and I could hear the floor squeaking with every step, me neighbours snored and I could hear it all. It’s a cute boutique hotel and I have no complaints aside from if your a light sleeper or if noise bothers you this might not be the place for you .
Stayed 2 nights in Apr 2024
Response from The Landon Team on Apr 18, 2024
Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comments and are sorry to hear about the noise issues you experienced. We'll certainly look into this matter to improve our guests' overall experience. We hope to welcome you back and provide a more comfortable stay in the future.Sincerely,Kaleane C

10/10 Excellent

SAMUEL

Stayed 3 nights in Mar 2024

2/10 Terrible

Jacob

Stayed 6 nights in Jan 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cool little place
Stayed 3 nights in Apr 2024
Response from Kaleane C. on Apr 10, 2024
Hi dear Eric, thanks for choosing us and taking the time to post a review about our property. Reviews like these allow us to address areas of improvement. Guest satisfaction is our top priority. and we will keep in mind all your concerns. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 Excellent

Ivano

Stayed 2 nights in Apr 2024

10/10 Excellent

Vlad

Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quiet clean place
Stayed 1 night in Apr 2024
Response from Kaleane C. on Apr 6, 2024
Thank you so much for this 5-star review. We really appreciate you being a guest at our hotel. Hope to have you back!Sincerely,

10/10 Excellent

Steven

Liked: Property conditions & facilities
Great service and great restaurant experience ! Everyone was so welcoming I will be returning
Stayed 4 nights in Mar 2024
Response from Kaleane C. on Apr 6, 2024
----- Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,Kaleane C.

10/10 Excellent

Chade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in convenient location, close to the bus stop and pharmacy.
Stayed 4 nights in Mar 2024
Response from The Landon Hotel. on Apr 24, 2024
Thank you for taking a moment to review your stay at our hotel. We look forward to welcoming you back again soon.Sincerely,Kalene C.

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gentleman working the night I checked in waived my parking fee because no parking was available. very nice. But when I checked out, I was charged an Urban Fee. This fee wasn't mentioned anywhere before. the lady working the desk when I checked out didn't explain clearly. wonderful stay otherwise.
Stayed 1 night in Mar 2024
Response from Kaleane C. on Apr 24, 2024
Thank you for taking the time to post a review of our property, We regret if we did not know how to explain to you about the 20 fee that you must pay at the Hotel. When you make reservations through other agencies they only charge you taxes + rate per night but they do not charge you that 20 (Urban Fee) because you must pay it at the Hotel. We hope you have been able to understand. Thank you for choosing us for your stay, it is always a pleasure to be able to help you. We hope to see you again. Sincerely,Kaleane C.

10/10 Excellent

Sonia

Travelled with family
Liked: Amenities
Fue un servicio y estancia muy tranquila, es un sitio exclusivo, lejos del ruido, muy apropiado si quiere descansar, la playa queda muy cerca, playa muy limpia y tranquila. Recomiendo este lugar.
Stayed 3 nights in Mar 2024
Response from Kaleane C. on Apr 6, 2024
Gracias por elegirnos para su estadía y tomarse un tiempo para dejarnos un review. Nos hace feliz saber que pudieron disfrutar durante su estancia. Un plaser siempre poder ayudarles y hacerles sentir como en casa. Esperamos tenerlos pronto de vuelta . Saludos Cordiales,

10/10 Excellent

ANIL, Marina Del Rey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything about the hotel, especially the location
Stayed 1 night in Mar 2024
Response from Kaleane C. on Apr 6, 2024
Thank you for your kind words and excellent rating! We look forward to welcoming you back to our hotel in the future. Sincerely,

8/10 Good

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel. Very safe area. Walkable to many restaurants and the beach. Complementary wine for Happy Hour. Daily Continental Breakfast. Coffee, tea, water , bananas, apples and oranges available 24/7. Very friendly and helpful staff.
Stayed 5 nights in Mar 2024
Response from Kaleane C. on Mar 28, 2024
Thank you for taking the time to post a review of our property. We are happy to hear that you enjoyed your time at The Landon. Guest satisfaction is our top priority. We appreciate that you have chosen us for your stay in Miami, it was a pleasure to have been able to help and assist you, and we hope to have you back at the Hotel.Best Regards,

10/10 Excellent

Jerry

Stayed 2 nights in Mar 2024
Response from The Landon Team on Apr 24, 2024
Thank you for taking a moment to review your stay at our hotel. We look forward to welcoming you back again soon.Sincerely,Kaleane C.

2/10 Terrible

Giuseppina

Disliked: Property conditions & facilities
Nice neighbourhood, nice stuff, propertie needs maintanance.
Stayed 1 night in Mar 2024
Response from Kaleane C. on Mar 28, 2024
Thank you for taking a moment to review your stay at our hotel. We will keep in mind all your concerns. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.Sincerely,Kaleane C.

6/10 Okay

Robert, Las Vegas

Travelled with partner
Disliked: Amenities
The staff was very friendly and the hotel went out of their way to make our stay wonderful. However, the hotel is older and does have a smell in the hallways and noise is an issue.
Stayed 3 nights in Mar 2024
Response from Kaleane C. on Mar 16, 2024
Thank you for sharing your feedback. We regret to hear about the inconveniences you experienced during your stay, and we sincerely apologize for falling short of your expectations. Your comments are valuable to us, and we will use them to improve our services and guest experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Sincerely,

6/10 Okay

Eli

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel location is great but the room is poorly maintained and cleaned. Things falling a part and the doors would not open because the frame is out of place.
Response from Kaleane C. on Mar 12, 2024
Thank you for taking the time to post a review of our property. We are sorry that your experience at the Hotel was not the most pleasant, we apologize, if the door did not close properly in your room, you should inform the front desk so we can help you by changing rooms or sending someone to your room to check Unfortunately, things can happen at some unexpected time, but we always try to provide you with a better option.. We will have in mind all your concern. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Ameyaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely and homely
Stayed 2 nights in Feb 2024
Response from Kaleane C. on Mar 16, 2024
Thank you so much for this 5-star review. We appreciate you being a guest at our hotel. Hope to have you back!Kinds Regards,Kaleane C.

6/10 Okay

Susan

Stayed 1 night in Feb 2024
Response from Kaleane C. on Apr 6, 2024
Thank you for taking the time to post a review of our property, Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, we will have in mind all your concern.. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Elvira Andreea Popescu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Kaleane C. on Mar 12, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future. Sincerely,

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful boutique hotel in a convenient location. An easy walk to the beach, access to a bike trail and rentals plus a lively nighttime vibe just a short walk away with many restaurants. Stayed twice and would again.
Response from The Landon Team on Feb 20, 2024
Thank you for choosing us and taking the time to post a review about our property, we are happy to always have you in our Hotel, our main priority is to make our guests feel at home. We are glad to know that you are happy to come to our property. A pleasure to always welcome you. We hope to see you soon.

8/10 Good

Noel, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the property is well located with comfortable rooms and beds. The continental breakfast is a cold breakfast with limited options.
Stayed 2 nights in Feb 2024
Response from The Landon Team on Feb 20, 2024
Thank you for taking the time to post a review of our property. We appreciate your suggestions regarding our breakfast offerings. Your input is valuable, and we will certainly take it into consideration as we continue to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you for choosing to stay with us.

10/10 Excellent

Avraham

Stayed 1 night in Feb 2024
Response from Kaleane C. on Apr 6, 2024
Thank you so much for this 5-star review. We really appreciate you being a guest at our hotel. Hope to have you back!

10/10 Excellent

Raghunath

Stayed 1 night in Feb 2024
Response from Kaleane C. on Apr 6, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated. We hope to see you soon!

8/10 Good

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a comfortable experience. Looking forward to welcoming you back soon

10/10 Excellent

Shichuang

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people there
Stayed 2 nights in Feb 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that you found our team to be very nice. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Steve

Travelled with partner
Convenient location to Bal Harbour/Surfside shopping.
Stayed 2 nights in Feb 2024
Response from Kaleane C. on Feb 20, 2024
Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Susan

Stayed 4 nights in Feb 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you for your feedback! We appreciate your time and hope to exceed your expectations on your next visit.

10/10 Excellent

yona

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 4 nights in Jan 2024
Response from Kaleane C. on Feb 8, 2024
Thank you for sharing a review of your recent experience. We appreciate that you have taken the time to post it, and hope to welcome you back soon. Best Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING
Horrible. Room was disgusting. Torn carpet, torn wallpaper, paint chipping, mold in the bathroom, filthy - did not stay, left immediately. Still waiting for refund.
Paint peeling
Mold and filth in bathroom
Torn wallpaper, paint peeling, filth
Torn carpet
Stayed 1 night in Jan 2024
Response from Sheena Curnow on Feb 15, 2024
We're truly sorry to hear about your disappointing experience. Your feedback is crucial, and we'll address these issues immediately. Please reach out to our management team directly so we can assist you with your refund. We're committed to ensuring all our guests have a comfortable stay.

8/10 Good

Deborah

Stayed 2 nights in Jan 2024
Response from Kaleane C. on Apr 6, 2024
Thank you for your feedback and for choosing our hotel for your stay. We will have in mind all your concern. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Beth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you for sharing your feedback with us. We regret that your experience fell short of expectations, and we sincerely apologize for any inconvenience caused. Your comments are invaluable in helping us improve, and we hope to have the opportunity to better serve you in the future.

2/10 Terrible

Mark

Disliked: Property conditions & facilities
Shower soap was moldy. Breakfast was a joke. Could hear everything happening in the next room over. Stay away from this place.
Stayed 1 night in Jan 2024
Response from Kaleane C. on Jan 23, 2024
We appreciate you sharing your feedback about your recent stay with us, and we sincerely apologize for any inconveniences you encountered during your visit. the breakfast is continental we try to provide as much as possible within the budget. We understand the importance of a satisfying breakfast, and your feedback will help us make necessary improvements to meet our guests' expectations. We will soon have our hotel renovated and we look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Leah

Stayed 4 nights in Jan 2024
Response from Sheena Curnow on Feb 15, 2024
Thank you so much for your fantastic 5 out of 5 review! We look forward to welcoming you back soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sheena Curnow on Jan 10, 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!