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Reviews of Berkeley Park MGallery Hotel Collection

4 out of 5
Berkeley Park MGallery Hotel Collection
334 20th Street, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 291 out of 550 reviews" "
Rating 8 - Good. 129 out of 550 reviews" "
Rating 6 - Okay. 58 out of 550 reviews" "
Rating 4 - Poor. 31 out of 550 reviews" "
Rating 2 - Terrible. 41 out of 550 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kfir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time at the hotel and we had a great time
Stayed 3 nights in May 2024
Response from Praveen on May 29, 2024
Dear Guest, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Praveen on May 29, 2024
Dear Guest, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind Rating

10/10 Excellent

Tishira, Somerset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Berkeley is a great place to stay! I’ve stayed there on three different occasions and the level of service has been stellar! I look forward to going back. Five star service. Thank you for a great experience.
Stayed 3 nights in May 2024
Response from Praveen on May 29, 2024
Dear Guest, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location,We hope to have the pleasure of welcoming you back soon!right in the heart of South Beach

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Praveen on May 29, 2024
Dear Guest, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind Rating

8/10 Good

Laurina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Walking distance to many places
Stayed 2 nights in May 2024
Response from Praveen on May 19, 2024
Hello Laurina, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and convenient
Stayed 1 night in Mar 2024
Response from Res. Team on May 1, 2024
Hello Joyce, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments! I am pleased your stay was a convenient one and you enjoyed our hotel.We hope to welcome you back soon !

10/10 Excellent

Teresita, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Apr 2024
Response from Res. Team on Apr 15, 2024
Hello Teresita, It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. Thank you for your outstanding rating.We cannot wait to welcome you back again soon!

2/10 Terrible

guillaume

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy. Hotel was repairing a door close to our bedroom at 8 am next day after we arrived. They perhaps could have waited the afternoon to do so? Additionally there was no hot water in the bathroom.
Stayed 3 nights in Apr 2024
Response from Res. Team on Apr 12, 2024
Hello Guillaume, It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.

10/10 Excellent

Lesley

Stayed 3 nights in Mar 2024
Response from Res. Team on May 1, 2024
Hello Lesley, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating.We can't wait to welcome you back soon!

8/10 Good

Hiro, Paradise Island

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Resturant Bar were close inside the property and no information were or options were given also while booking were offer free bottle for wine each day nothing offered also
Stayed 2 nights in Mar 2024
Response from Res. Team on Apr 12, 2024
Hello Hiro, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your comments. I apologize for the few inconveniences you did experience during your stay. We are working on having the restaurant opening soon. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking around the area. Had to pay for each night we were there
Stayed 8 nights in Mar 2024
Response from Res. Team on Apr 12, 2024
Hello Maria, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. My apologies for the inconvenience you have experienced. Unfortunately parking is very limited in South beach which is why we offer our guest the option of Valet services. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

karine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was great, Alessandra and Nestor were amazing! We had 2 rooms. Cleaning everyday. Very nice people. Very nice rooms. Great swimming pool on the roof. Very well located. Not in the busy area but connected to it. So best of both world! Thanks. Aurelien
Stayed 5 nights in Mar 2024
Response from Res. Team on Apr 12, 2024
Hello Karine, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. I will be sure to let Alessandra and Nestor know of your kind comments. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Good

Rebecca lopez

Travelled with family
The hotel would have been perfect but they were transitioning owners and there was no dining available. The other hotels next to us had food and drinks and that made them cozier. Staff, rooms and proxy to everywhere was excellent.
Stayed 3 nights in Mar 2024
Response from Res. Team on Apr 3, 2024
Hello Rebecca, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. My sincere apologies for the temporary closing of the restaurant, we are working on having it back opened very soon. I am glad that your overall stay was an excellent one.We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Res. Team on Apr 2, 2024
Hello Kevin, Thank you for staying with us at the Berkeley Park Mgallery Hotel. It please me that your stay was very accommodating. We can't wait to welcome you back soon!

10/10 Excellent

Amyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Res. Team on Apr 3, 2024
Hello Amyla, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing outstanding rating. It ensures us your stay was a memorable one. We can't wait to welcome you back soon!

10/10 Excellent

mahmoud

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Res. Team on Apr 2, 2024
Hello Mahmoud,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating. It pleases me to know you had the most accommodating stayWe can't wait to welcome you back soon!

10/10 Excellent

andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to the beach. Room was alright, nothing outstanding, but good enough
Stayed 3 nights in Mar 2024
Response from Res. Team on Mar 15, 2024
Hello Andres, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your comments!I am delighted to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. Close access to the beach is one of the many reasons why our guest prefer staying with us. We cannot wait to welcome you back again soon!

8/10 Good

Charlena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the hotel did not have a bar or restaurant. Everything else was fine. Staff was nice
Stayed 2 nights in Mar 2024
Response from Res. Team on Mar 8, 2024
Hello Charlena, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. My sincere apologies for the unexpected closing of the restaurant. We are working very hard to have it back opened as soon as possible. .We hope to have the pleasure of welcoming you back soon and re experience all our restaurant has to offer!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness
Perfectly clean, very very accommodating and friendly staff
Stayed 5 nights in Mar 2024
Response from Res. Team on Mar 8, 2024
Hello Kenneth, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments. We are pleased you enjoyed the overall cleanliness of our hotel as well as our friendly staff. We focus on ensuring our guest have the best experience. We can't wait to welcome you back soon!

6/10 Okay

Mitra

Stayed 4 nights in Feb 2024
Response from Res. Team on Apr 2, 2024
Hello Mitra, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback. I apologize for any inconveniences you did experience during your stay.We hope to have the pleasure of welcoming you back soon and reexperience all we have to offer..

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the restaurant was open. Room service option available at the restaurant down the street. This was nice but not super easy to navigate the menu, as the site wasn’t functioning properly.
Stayed 5 nights in Feb 2024
Response from Res. Team on Mar 1, 2024
Hello Melissa, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. My sincere apologies for the inconvenience you experienced. We are working very hard to ensure the restaurant is back up and running as soon as possible. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Res. Team on Feb 26, 2024
Hello,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your outstanding rating. I am pleased that your stay was a great one. We can't wait to welcome you back soon!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff at the front desk! Room was beautiful, couldn’t ask for more. 5 mins walk to the beach, pharmacy, Lincoln ave. Loved our stay!
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 23, 2024
Dear Guest,We would like to thank for taking your time to leave us this positive review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DeDe
Caesar was a great host and we will definitely be back. The hotel was clean and close to everything! We will be back.
Stayed 2 nights in Feb 2024
Response from Res. Team on Feb 22, 2024
Hello DeDe, Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It pleases me to know that you enjoyed our hotel and location. I will also be sure to share your kind comments to Caesar, our team takes great pride in making each guest's stay an unforgettable one.We hope to have the pleasure of welcoming you back to re-experience South Beach!

8/10 Good

Tuvshinsanaa

Stayed 3 nights in Feb 2024
Response from Res. Team on Mar 21, 2024
Hello Tuvshinsanaa,It saddens me that you were not satisfied with our hotel. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Res. Team on Feb 22, 2024
Hello Chrstopher, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for rating our hotel a 10/10 It is feedbacks like yours that encourages us to continue to offer the best for our guest.We can't wait to welcome you back soon!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Place to stay
Stayed 1 night in Feb 2024
Response from Res. Team on Feb 20, 2024
Hello Teresa, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments. It pleases me to know we are offering our guest the best we have to offer.We can't wait to welcome you back soon!

8/10 Good

Edgardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Res. Team on Feb 22, 2024
Hello Edgardo,Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your wonderful rating. We can't wait to welcome you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice 4 star hotel. Modern , clean and friendly. People were accommodating
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 7, 2024
Thank you, we appreciate your feedback

4/10 Poor

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I didn't like getting charged $45 for a "resort fee," and being forced to walk to another hotel to use the gym (which was dank, lousy, and smelly, by the way.)
Stayed 1 night in Jan 2024
Response from Res. Team on Feb 7, 2024
Hello Mark, It saddens me that you were not satisfied with our hotel resort fee. This fee allows us to offer you amenities like our rooftop pool, beach chairs and towels, wifi and daily house keeping services. We do however apologize for the inconvenience of having to visit another property for the gym during your stay. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.

8/10 Good

gilda

Stayed 3 nights in Jan 2024
Response from Res. Team on Jan 27, 2024
Thank you for staying with us at Berkeley Park Mgaller Hotel.We hope to have the pleasure of welcoming you back soon!

4/10 Poor

Xavier

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Convenient but with Poor Service
While the Hotel is convenient to the Miami Convention Center. The non operation of the restaurant was not disclosed at the time of reservation. The Hotel did have an accommodation with a Restaurant 2 looks away, its level of service for the room service portion is belligerent and sub par. For this reason alone I cannot recumbent this Hotel.
Stayed 4 nights in Jan 2024
Response from Res. Team on Jan 27, 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Lussiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel , really nice view from the pool and the staff is really nice
Stayed 1 night in Jan 2024
Response from Res. Team on Jan 27, 2024
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Okay

Daryl

Travelled with family
Liked: Staff & service
Nice place and friendly staff. But no Apple Pay - Payment could only be done with inserting a credit card even though the tap to pay light comes on.
Stayed 1 night in Jan 2024
Response from Res. Team on Jan 27, 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Res. Team on Jan 25, 2024
Thank you for staying with us at the Berkeley Park Mgallery Hotel.We can't wait to welcome you back soon!

2/10 Terrible

Maushami

Stayed 3 nights in Jan 2024
Response from Res. Team on Jan 25, 2024
Thank you for staying with us at the Berkeley Park Mgallery Hotel.We can't wait to welcome you back soon!

8/10 Good

Michelle, Fort Smith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this location because it was walkable to the convention center, very handy. Disappointed because the restaurant that is on property was closed, indefinitely from what I could tell.
Stayed 3 nights in Jan 2024
Response from Res. Team on Jan 24, 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 Terrible

PANN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smell is very bad and they were charging for minibar items which I don't use.Even I call and talk about this matter, they didn't return money.
Stayed 6 nights in Jan 2024
Response from Res. Team on Jan 17, 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with this hotel. The property is very nicely decorated. I understand that it was recently renovated. It is is a beautiful boutique hotel. I would highly recommend it. It conveniently located close to great restaurants, the beach and shopping. The staff was extremely friendly and polite. I want to express my extra gratitude to Alvaro and the entire staff of the restaurant. The service and the food was very good. I would also like to thank Camila and Cesar at the front desk for their professional and friendly service. The entire staff helped to make my stay a very pleasant and comfortable experience. I plan to book this hotel again in the Spring.
Stayed 3 nights in Dec 2023
Response from Res. Team on Jan 10, 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. I am thrilled to hear that you were able to take advantage of our convenient location, right in the heart of South Beach. I will also be sure to share your kind comments to Camila and Cesar, our team takes great pride in making each guest's stay an unforgettable one! It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience South Beach!

8/10 Good

Gian Carlo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room
Stayed 1 night in Dec 2023
Response from Res. Team on Jan 1, 2024
Thank you for staying with us at Berkeley Park Mgallery Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Res. Team on Feb 1, 2024
Thank you for staying with us at the Berkeley Park Mgallery Hotel. Your positive review ensures us that we are offering our guest with the best experience. We can't wait to welcome you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was perfect
Stayed 4 nights in Dec 2023
Response from Res. Team on Dec 28, 2023
Hello Mary, Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel excellent
Stayed 7 nights in Dec 2023
Response from Res. Team on Dec 27, 2023
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

2/10 Terrible

Oleg

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, for the week we stayed there bed sheets never been changed, very loud hard to sleep. didnt return security deposit, charged extra for something we never ordered. very bad experience wont recommend
Stayed 7 nights in Dec 2023
Response from Reservations Team on Dec 27, 2023
It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay.. I hope to have the chance rectify the situation and welcome you back to re-experience Berkeley Park Hotel.

4/10 Poor

Maryanne

Stayed 1 night in Dec 2023
Response from Res. Team on Jan 12, 2024
Thank you for staying with us at the Berkeley Park Mgallery Hotel..We can't wait to welcome you back soon!

10/10 Excellent

Lady Chelka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were very accommodating and friendly.
Stayed 3 nights in Dec 2023
Response from Res. Team on Dec 23, 2023
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
First they put us on the bottom floor. The room looked nothing like the photos, smelled of stale cigarettes, and had sheer curtains where we could see people walking by on the sidewalk. By request the moved us up a floor. Rooms look absolutely nothing as advertised. They charge a resort fee and this is not a resort. I called and they refused to even give a partial refund. The room is fine if I was looking for a cheap hotel but I paid over $200 for the night.
Stayed 1 night in Dec 2023
Response from Res. Team on Dec 22, 2023
Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

8/10 Good

Rachelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved stayingvatbthis property. It was clean and check-in was simple. The hotel has beach access and a pool. My wine was great (expedia silver member perk) and camebwith a wine cork and a note. I was impressed with how many food optiins there was. The property is even close to the botanical gardens. Overall, Id stay again. The only complaint i have is that the carpet needs to be changed and walls are thin. I could hearmy neighbors conversations and t.v.
Stayed 3 nights in Dec 2023
Response from Res. Team on Dec 21, 2023
Hello Rachelle, Thank you for staying with us at Berkeley Park Mgallery Hotel. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Inna

Response from Reservations team on Dec 14, 2023
Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Reservations Team on Dec 13, 2023
•Thank you for staying with us at the Berkeley Park Mgallery Hotel and for sharing your kind comments.We can't wait to welcome you back soon!