Outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Lucerna Mexicali

4 out of 5
Hotel Lucerna Mexicali
Boulevard Benito Juarez 2151, Mexicali, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1000 reviews" "
Rating 8 - Good. 149 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Nabil Espinosa on May 14, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed on this hotel before and we really enjoyed our stay.
Stayed 1 night in May 2024
Response from Nabil Espinosa on May 14, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

8/10 Good

Hanany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff is super nice, the property is big and nice but the rooms need improvements, they’re old
Stayed 2 nights in May 2024
Response from Nabil Espinosa on May 14, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Stephanie

Staff is extremely helpful and courteous. Everything clean and perfect:)
Stayed 1 night in May 2024
Response from Nabil Espinosa on May 14, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything! Nice hotel!
Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on May 6, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Angelica Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second trip and stay at Lucerna, excellent hotel.
Stayed 2 nights in May 2024
Response from Nabil Espinosa on May 6, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Melissa Molina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay !
Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on May 6, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private, service was excellent.
Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on May 2, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nabil Espinosa on Apr 29, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

8/10 Good

Carol, San Diego

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and friendly. Rooms were a nice size and had a comfortable bed. Our AC did not cool well but we did not complain.
Stayed 1 night in Apr 2024
Response from Nabil Espinosa on Apr 22, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very friendly
Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on Apr 20, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Josephine

Stayed 1 night in Apr 2024
Response from Nabil Espinosa on May 9, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 Okay

Lizzeth

Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on May 9, 2024
Primero que nada le quiero agradecer por la oportunidad de haberlo tenido como nuestro invitado, por favor acepte nuestra sincera disculpa, sentimos mucho no haber podido cumplir sus expectativas, lo sentimos en verdad y espero que nos pueda dar la oportunidad de reivindicarnos en un futuro cercano.Gracias de nuevo por su visita y le mando un cordial saludo.Gerencia GeneralLucerna Mexicali

10/10 Excellent

hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean rooms, good drinks.
Stayed 1 night in Apr 2024
Response from Nabil Espinosa on Apr 18, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

8/10 Good

Ernesto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its okay they need to fix the bathroom doors and they need more parking spot
Stayed 1 night in Apr 2024
Response from Nabil Espinosa on Apr 15, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nabil Espinosa on Apr 17, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

8/10 Good

Hector G Osuna

Travelled with partner
Disliked: Amenities
Accebility to room and amenities complicated
Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on Apr 13, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nabil Espinosa on Apr 12, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly people and very clean
Stayed 4 nights in Apr 2024
Response from Nabil Espinosa on Apr 12, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Mark Chris, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel will certainly be used by us next time through Mexicali!
Stayed 1 night in Apr 2024
Response from Nabil Espinosa on Apr 12, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

lenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, rooms are clean but definitely need an upgrade.
Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Apr 8, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Carlos Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like Always is so good services friendly personal alway thanks for the services
Stayed 2 nights in Apr 2024
Response from Nabil Espinosa on Apr 8, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nabil Espinosa on Apr 5, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Arizbeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Berry good
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Apr 2, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral ManagerKind regardsGeneral Manager

10/10 Excellent

Raul

Liked: Staff & service, property conditions & facilities
Excelente atención
Stayed 3 nights in Mar 2024
Response from Nabil Espinosa on Apr 1, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

2/10 Terrible

Daniel

Stayed 2 nights in Mar 2024
Response from Nabil Espinosa on Apr 17, 2024
Dear Mr. GruberOn behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 Excellent

Ahuizotl

Liked: Cleanliness, amenities, property conditions & facilities
This is a very quiet and safe place staff is great
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 21, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Jesus Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so beautiful place
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 21, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 Okay

Gloria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall the place is ok but the room we had was a little dirty. It look like they did the bare minimum to cleanness.
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 19, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff has great customer service
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 15, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, staff is courteous as soon as you arrive. Check-in is quick and easy. Lobby and room were immaculate. We stayed in one of the bungalows. I highly recommend them. There are a lot of complimentaries included with bungalow and they are very nice.
Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 12, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Mario

Stayed 1 night in Mar 2024
Response from Nabil Espinosa on Mar 29, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 Excellent

Sergio

Stayed 2 nights in Mar 2024
Response from Nabil Espinosa on Mar 28, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

4/10 Poor

Veronica

Travelled with group
This place was ok I called to ask for the possibility of an early check in the day before I was instructed to call at 8am the next morning, next day comes I call they tell me to call 2 hours later cuz they don’t know perfect I call again 2 hours later they say sorry no early check ins and they start laughing in the background super unprofessional could have told me no we will not do any early check ins since the beginning.
Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Mar 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Confortable
Stayed 2 nights in Feb 2024
Response from Nabil Espinosa on Mar 1, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

8/10 Good

ROGELIO

Fast check in
Stayed 3 nights in Feb 2024
Response from Nabil Espinosa on Mar 1, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

rafael

Liked: Staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from Nabil Espinosa on Mar 1, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

2/10 Terrible

Veronica

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Muy Mal servicio de aire acondicionado.
Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Feb 26, 2024
Primero que nada le quiero agradecer por la oportunidad de haberlo tenido como nuestro invitado, por favor acepte nuestra sincera disculpa, sentimos mucho no haber podido cumplir sus expectativas, lo sentimos en verdad y espero que nos pueda dar la oportunidad de reivindicarnos en un futuro cercano.Gracias de nuevo por su visita y le mando un cordial saludo.Gerencia GeneralLucerna Mexicali

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff Everyone
Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Feb 23, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Feb 23, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Wendy

Stayed 2 nights in Feb 2024
Response from Nabil Espinosa on Mar 21, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Jessyca

Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Mar 21, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 Okay

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided fast sevice. I was impressed
Stayed 2 nights in Feb 2024
Response from Nabil Espinosa on Feb 19, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
ALL STAFF IS AWESOME AND PROFESSIONAL!!!! I feel so comfortable every time I stay at Lucerna Mexicali….THANK YOU!!!
Stayed 3 nights in Feb 2024
Response from Nabil Espinosa on Feb 16, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

6/10 Okay

Albert

Travelled with family
Liked: Staff & service
The room had a very unpleasant smell when turning on the AC A little more loving care for the rooms on the parking side
Stayed 2 nights in Feb 2024
Response from Nabil Espinosa on Feb 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet .
Stayed 2 nights in Feb 2024
Response from Nabil Espinosa on Feb 16, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

10/10 Excellent

Lorena

Nice place
Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Feb 16, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager

8/10 Good

Guillermo

Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Mar 21, 2024
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General

10/10 Excellent

Nils

Stayed 1 night in Feb 2024
Response from Nabil Espinosa on Feb 7, 2024
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager