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Reviews of Best Western Plus Chelmsford Inn

2.5 out of 5
Best Western Plus Chelmsford Inn
187 Chelmsford Street, Chelmsford, MA

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 592 reviews" "
Rating 8 - Good. 208 out of 592 reviews" "
Rating 6 - Okay. 100 out of 592 reviews" "
Rating 4 - Poor. 45 out of 592 reviews" "
Rating 2 - Terrible. 47 out of 592 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly, hospitable and extremely comfortable bed!
Stayed 1 night in Nov 2022
Response from Navi Bajwa AGM on Nov 21, 2022
Dear Erin,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see yo again when you are in the local area.

6/10 Okay

christopher

Stayed 1 night in Nov 2022

6/10 Okay

Tricia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Navi Bajwa AGM on Nov 14, 2022
Dear Tricia,Thank you for staying at the Best western Plus Chelmsford. We are saddened to know that your experience at our property was not amazing. We do hope that you give us another opportunity to make it up to you when you are in the local area.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was nice very clean. Love the balcony, beautiful view really.everyone was helpful and caring.would stay again for sure
Stayed 1 night in Nov 2022
Response from Navi Bajwa AGM on Nov 7, 2022
Dear Melissa,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you stay at our property was amazing. We hope to see you again when you are in the local area.

2/10 Terrible

Kathy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

constance

Liked: Staff & service
Walls are very thin
Stayed 1 night in Oct 2022
Response from AGM on Nov 1, 2022
Dear Constance,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.

6/10 Okay

Maryann

Travelled with partner
Not as clean as I would like. Had the amenities they published. Wish I knew that they house a significant of homeless. Not a problem as such but to enter the building you have to go through the group of smokers. Since I don't smoke it does smell.
Stayed 7 nights in Oct 2022
Response from AGM on Nov 1, 2022
Dear Maryann,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient, but outdated hotel, housing homeless residents who are getting high on pot in public area around the parking. We felt unsafe.
Stayed 2 nights in Oct 2022
Response from AGM on Nov 1, 2022
Dear Richard,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 Okay

Janibel

Travelled with family
Liked: Staff & service
I the staff was great and very helpful. The only problem I had was in my first night we found 2 roaches in the bathroom before bed. There was a sticky substance on the carpet by the bathroom and the beds were hard. The sofa bed was partly damaged so was not every comfortable to sleep on.
Stayed 2 nights in Oct 2022
Response from AGM on Nov 1, 2022
Dear Janibel,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Fair stay
Homeless people allowed to stay, we were not aware of this.
Stayed 1 night in Oct 2022
Response from Navi Bajwa AGM on Oct 15, 2022
Dear Guest,We are sorry to hear that your experiance at our property was not amazing. We are always striving to give the most amazing experiance that we can. We hope that you do come back to our property to give us another chance when you are in the local area to make it right.

10/10 Excellent

Noureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, security, great staff!
Stayed 3 nights in Oct 2022
Response from Navi Bajwa AGM on Oct 13, 2022
Dear Noureen,Thank you for choosing the Best Western Plus Chelmsford.We were happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
easy for me to get to my destination. A lot of people smoking out side , the smell of Pot our room , and elevator.
Stayed 2 nights in Sep 2022
Response from Navi Bajwa on Oct 10, 2022
Dear Michelle,Thank you for staying at Best Western Chelmsfod Plus. We are sorry that you did not enjoy your stay at our property. We will chaning alotof things comming up next year and we will also go through a full renovation. We hope to see you again when you are in the local area.

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed to have one area of hotel for longer term rentals for social assistance. Noise from other rooms was quite loud
Stayed 1 night in Oct 2022
Response from Navi Bajwa AGM on Oct 6, 2022
Dear Ronald,Thank you for staying at our property.We were saddened to know that your stay at our property was not amazing. We do hope that you will stay with us again when you are in the area.

8/10 Good

Nathan, Norwalk

Stayed 1 night in Sep 2022

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Bregt

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Fan in bathroom made way too much noise like a truck engine. not all lights worked
Stayed 2 nights in Sep 2022
Response from Evan - FOM on Sep 28, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you had an issue with the bathroom fan being too loud and issues with the lighting fixture. I am taking this information and discussing it with my maintenance staff to see how we can fix these issues and prevent them from happening again in the future. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Navi Bajwa AGM on Sep 25, 2022
Dear Cheri,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the area.

10/10 Excellent

Thomas v

Stayed 1 night in Sep 2022
Response from Navi Bajwa on Sep 26, 2022
Dear Thomas,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you really enjoyed your stay at our property. We hope to see you again when you are in the local area.

6/10 Okay

Suresh

Business traveller
Liked: Staff & service
Disliked: Room comfort
Overall experience - Average I had booked a king, but was provided a room with 2 queen beds. Friendly and helpful staff. It is an older building. Too frequent housekeeping visit. Whixh is goodbut i had to put-up do not disturb tag to get some privacy.
Stayed 2 nights in Sep 2022
Response from AGM on Sep 24, 2022
Dear Sursh,Thank you for staying at the Bestwestern Plus Chelmsford. Please accept my deepest apologies for not giving you the room type that you had requested. Unfraternally sometime we have to put rooms out of order for maintenance. We hope that you can look over that issue and will stay with us again when you are in the local area.Thanks,Navi Bajwa

10/10 Excellent

JEFF, BETHEL

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Sep 2022
Response from Evan on Sep 21, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 Good

Casey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very nice and clean. Breakfast was very creative and pretty good. Staff was great. I have to say the environment was strange. They are running a re-homing step up situation for many people which I applaud but made for an uninviting atmoshere. There is a security guard outside at night with many people hanging around the parking lot and the grounds. I didn't feel as comfortable as I would have liked coming in after dark. I feel like this is something that should be mentioned from the start.
Stayed 5 nights in Sep 2022
Response from Navi Bajwa AGM on Sep 20, 2022
Dear Casey,Thank you for staying at the BestWestern Plus Chelmsford. We are happy that you enjoyed your stay at our property. Hope to see you again when you are in the local area.

2/10 Terrible

Sokmakara

Disliked: Amenities, property conditions & facilities
Terrible, there is barely any water pressure with the sink and shower
Stayed 1 night in Sep 2022
Response from Navi Bajwa AGM on Sep 19, 2022
Dear Sokmakara,We are sorry to hear that you did not enjoy your stay at our property. We will be renovating our property very soon and hope that you will give us another opportunity to make it up to you.

6/10 Okay

Vit

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old, dark. Cheap bar soap and shampoo. Microwave on desk takes half desk space. TV on tall dresser makes it hard to watch.
Stayed 4 nights in Sep 2022
Response from Evan on Sep 17, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. Your feedback will help us in determining how we can improve and make each stay as best as possible for each guest. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dark, elevators were super slow or completely inundated with cleaners, had to wait 20 minutes for an employee just to check in, dirty, won't stay again.
Stayed 1 night in Sep 2022
Response from AGM on Sep 15, 2022
Dear Kristen,Thank you for staying at the Best Western Plus Chelmsford. We were unhappy to know that you did not enjoy your stay at our property. We will be going through renovation soon and hope that you do come visit again when you are in the local area.

2/10 Terrible

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Kim sung

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022
Response from Navi Bajwa on Sep 8, 2022
Dear Kim sung,Thank you for staying the Best western plus in Chelmsford. We hope to see you again when you are in the local area.

2/10 Terrible

Suellen

Stayed 1 night in Sep 2022
Response from Navi Bajwa on Sep 8, 2022
Dear Suellen,Thank you for staying at the Best Western Plus Chelmsford. We are saddened to know that you did not enjoy your stay at our property. We hope that you will give us an opportunity to make it right to you when you are in the local area again.

10/10 Excellent

Eva

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Navi Bajwa on Sep 8, 2022
Dear Eva,Thank you for staying the Best Western Plus Chelmsford.We are happy to know that enjoyed your stay at our property. We hope to see you again when you are in the local area.

4/10 Poor

Michael

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The staff steals while you are away. First night I put food in the fridge went to work came back my food was gone and my drink was half drank and put back in the fridge. Second night put only drinks I the fudge and a KitKat and it happened again. Obviously I’m glad I didn’t leave anything valuable in the room. Worker at desk said he would ask the cleaners, what is that going to accomplish. Would never recommend this hotel.
Stayed 3 nights in Aug 2022
Response from Bianca on Sep 8, 2022
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Jenell

Liked: Amenities
Disliked: Cleanliness, staff & service
My check in process was terrible. The staff was giving me a hard time about changing my stay dates and didn't want to do her job. The same even I went back and spoke to another staff memeber and she changed my reservations with no problem.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dennis, Lawrence

Liked: Cleanliness, staff & service
Excellent for an overnight stay with convenient location. The facility was clean but dated. Needs updating
Stayed 1 night in Aug 2022
Response from Evan on Sep 1, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

10/10 Excellent

Gary L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Aug 2022
Response from Evan on Sep 1, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

10/10 Excellent

Gary L

Stayed 1 night in Aug 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times. Convenient to interstate. Room is very nice and clean. Comfortable bed and good amenities. Staff is friendly and helpful. Breakfast is great.
Stayed 1 night in Aug 2022
Response from Evan on Sep 1, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

2/10 Terrible

Tola

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Internet in our room was super slow. Back door to balcony was not secure. We were on the first floor. Shower head has slow running water.
Stayed 2 nights in Aug 2022
Response from Evan on Aug 23, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you experienced all of these issues during your time with us. I am going to review this information with my housekeeping & maintenance staff so we can look to address these issues. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

8/10 Good

Jesu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is spacious
Stayed 4 nights in Aug 2022
Response from Evan on Aug 21, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to see that you enjoyed your time with us and found everything with the room size to be up to your standards. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Evan on Aug 16, 2022
Thank you for taking the time to leave a rating based off of your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another pleasant experience.

2/10 Terrible

Michelle, Cornwall

Stayed 1 night in Jul 2022

2/10 Terrible

Michelle, Cornwall

Stayed 1 night in Jul 2022

10/10 Excellent

Humberto

Stayed 1 night in Aug 2022

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close to the highway. Breakfast being included was great!
Stayed 1 night in Aug 2022
Response from Evan on Aug 11, 2022
WOW! A perfect score! Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found everything to be up to your standards including cleanliness, comfort and quality of breakfast. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 Good

susan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Christpher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unsavory people hanging about hotel - weird and scary
Stayed 3 nights in Aug 2022
Response from Evan on Aug 5, 2022
Hello, thank you for taking the time to leave some feedback regarding your recent visit to our property. I am sorry to hear that you had a bad experience regarding other guests staying at the hotel. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

2/10 Terrible

Patty

Travelled with family
Disliked: Property conditions & facilities
Overall the decor needs to be updated. And the fire alarm went off in the middle of the night. The hallways were full of smoke. Everyone was fine and it didn’t take very long. I am guessing it was an electrical fire or something like that. The staff didn’t even mention it when I checked out the next day. Definitely the worst place I stayed in.
Stayed 1 night in Aug 2022
Response from Evan on Aug 5, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you had a bad experience with us especially with the fire alarm incident that occurred. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

8/10 Good

sheri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates
Stayed 1 night in Jul 2022

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Place was a little run down, pool was "being refurbished" and breakfast was really terrible. However it was clean, comfortable and staff were really lovely.
Stayed 1 night in Jul 2022
Response from Evan on Aug 4, 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you found some of the furnishings to be "outdated" and you did not enjoy the quality of the breakfast cafe. We will take these comments and review them during our next managers meeting to see how we may improve upon these issues. I am glad to see that you found the hotel to be clean and up to your standards regarding comfort and staff friendliness. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more fully pleasurable experience

4/10 Poor

David

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It seemed that the property was being to house homeless.
Stayed 2 nights in Jul 2022
Response from Evan on Jul 30, 2022
Thank you for this information regarding your recent visit to our property. I am sorry to see that your stay was not up to your standards. We would love another chance to see you again the next time you're in the Chelmsford /Lowell area again so we may have another opportunity to provide you with a more pleasant experience.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service
-Location
Stayed 3 nights in Jul 2022
Response from evan on Jul 28, 2022
Thank you for taking the time to leave a rating based off of your recent visit to our property. I'm glad you found the location to be convenient to you for your travels. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again!

8/10 Good

FRANCO

Stayed 1 night in Jul 2022
Response from evan on Jul 28, 2022
Thank you for taking the time to leave a rating based off of your recent experience at our property. I'm happy to see you were satisfied and found things to be up to your standards. We would love to see you again the next time you're in the Chelmsford/Lowell area so we can provide you with another great experience.