Exterior

Reviews of Candlewood Suites Grove City - Outlet Center, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 311 out of 496 reviews" "
Rating 8 - Good. 116 out of 496 reviews" "
Rating 6 - Okay. 39 out of 496 reviews" "
Rating 4 - Poor. 18 out of 496 reviews" "
Rating 2 - Terrible. 12 out of 496 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TAMMYT

Travelled with family
Liked: Amenities
I REALLY LIKED THE PROPERTY AND STAFF WISH THE POOL WAS OPEN
Stayed 1 night in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 29, 2024
Hello, Tammy! Thank you so much for your kind words. I really appreciate your taking time to leave us feedback. I'm so glad you liked our hotel and our staff! That is great news.I'm sorry the pool wasn't open for you. It's been a bit chilly this year, and we usually wait til around Memorial Day to open it for the year.Thanks again, and I hope you come back to be our guest again next time you are in the area.

8/10 Good

Moira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very comfortable. Would definitely stay again at this property.
Stayed 1 night in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 24, 2024
Hello, Moira. Thank you for staying at Candlewood Suites. I am so glad you enjoyed your stay. Thank you so much for taking the time to provide feedback. We value guests' thoughts and opinions about our hotel very much. I hope you will be our guest again soon!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 15, 2024
Hello, Frank. Thank you for taking the time to leave us feedback. Guest feedback is so important for making our hotel even better. Thank you for choosing Candlewood Suites. We hope to have you as our guest again soon!

10/10 Excellent

Santiago

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 13, 2024
Hello, Santiago! Thank you for taking the time to write us a review. I am so glad you enjoyed your stay with us. It is very important to me that the staff is very friendly to guests, so I am very happy to hear that they are doing their best to make guests feel welcome. Thanks again for the feedback, and I hope you come back to be our guest again soon.

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well for us
Stayed 1 night in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 9, 2024
Hello Alyssa! Thank you so much for choosing Candlewood Suites. Thank you for taking time to leave us a review. Guest feedback is very important to us, and I am so happy to see that you had a good stay. Thank you for being our guest, and I hope you stop and stay with us again when you're in the area.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely courteous, nice gym
Stayed 1 night in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 8, 2024
Traci,Thank you so much for taking the time to leave us a review. I am so glad you enjoyed your stay with us. Customer feedback is very important to us, so it's great to hear we are doing good things. Thanks again for the review! We hope to have you as our guest again if you are ever in the area.

10/10 Excellent

Diana

Liked: Staff & service, amenities, property conditions & facilities
Hotel experience was good. Halls smell and not the cleanest with debris on the hall rugs, elevator door extremely slow to open and close but beds were comfortable ,hotel room was quiet and bathroom was spacious. Dove soaps were nice.
Stayed 1 night in Apr 2024
Response from Amanda Williams, Front Office Manager on Apr 8, 2024
Hello Diana! Thank you so much for taking the time to leave us a review. Customer feedback is so important to us. I'm glad you enjoyed the beds and the bathroom. The Dove products are so nice, I like them too! Thank you for the suggestion that we do some extra cleaning in our hallways. I will forward that suggestion to the housekeeping department. Thanks again for the review. If you are in the area again, I hope you consider being our guest again.

10/10 Excellent

Robert, Marshfield

It was a one night stay so I could break my long trip into 2 days. The hotel room was very nice and well taken care of and the hotel was not far from the main highway I was traveling.
Stayed 1 night in Mar 2024
Response from Amanda Williams, Front Office Manager on Mar 25, 2024
Hello Robert! Thank you so much for taking the time to write a review. Feedback from guests is so important to us. I'm glad you had a good experience with us, and I hope you will come back and be our guest again next time you are in the area. Thanks again!

8/10 Good

Ly

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 2 nights in Feb 2024
Response from -Amanda Williams, Front Office Manager on Mar 3, 2024
Hello, Ly. Thank you so much for leaving feedback for us. Feedback from customers is so helpful to us. I really appreciate it. I'm glad you enjoyed your stay, and I hope you will be our guest again soon!

6/10 Okay

Steven

Stayed 2 nights in Feb 2024
Response from Amanda Williams, Front Office Manager on Mar 25, 2024
Dear Steven,It seems like you did not have a great stay at our hotel. Would you be able to tell me what we could do differently to make your next stay better?Thank you for choosing Candlewood Suites.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean. The staff were nice.
Stayed 1 night in Feb 2024
Response from Amanda Williams, Front Office Manager on Mar 24, 2024
Hello, Candace! Thank you so much for taking the time to write us a review. We really appreciate it. It's great to hear that you enjoyed your stay with us. We look forward to having you as our guest again soon.Thank you for choosing Candlewood Suites!

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants in walking distance and nice rooms
Stayed 1 night in Feb 2024
Response from Amanda Williams, Front Office Manager on Feb 6, 2024
Hello, Alan! Thank you for taking the time to write us a review. Guest feedback is very valuable to us. I'm so glad you enjoyed your stay with us. Thank you for choosing Candlewood Suites. We hope to have you as our guest again soon!

10/10 Excellent

Ly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from -Amanda Williams, Front Office Manager on Jan 23, 2024
Thank you so much for taking the time to leave us a review! We really appreciate it. I'm so glad you thought the hotel was clean. We have a fantastic housekeeping department and I will pass that along to them. Thank you for choosing Candlewood Suites. We hope to have you as our guest soon!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, safe and quiet and easy to find. And the price was great for a quick overnight on a trip to the East Coast.
Stayed 1 night in Jan 2024
Response from -Amanda Williams, Front Office Manager on Jan 13, 2024
Hello, Christina! Thank you for taking the time to leave us a review. I'm so glad that your room was nice and clean for you. Our housekeeping staff is amazing! Thank you for choosing Candlewood Suites. We hope you'll be our guest again soon!

8/10 Good

John

Stayed 1 night in Jan 2024
Response from -Amanda Williams, Front Office Manager on Jan 13, 2024
Dear John,Thank you for choosing Candlewood Suites. We appreciate your business. Thank you for taking the time to leave us a review. Customer service is very important to us, and having feedback really helps us.

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -Amanda Williams, Front Office Manager on Jan 8, 2024
Hello, Jana! Thank you so much for taking the time to leave us a review. I really appreciate it. We look forward to seeing you again soon.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from -Amanda Williams, Front Office Manager on Jan 17, 2024
Hello, Linda! Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay here at Candlewood Suites. We hope to have you back as our guest some time soon.Thanks again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Dec 2023
Response from -Amanda Williams, Front Office Manager on Dec 11, 2023
Thank you, John. I am so glad you enjoyed your stay with us.

4/10 Poor

Elaine

Sad
For the price of the room I thought it would be newer, nicer cleaner, and the television didn’t work for the first three hours that I was there and had trouble getting anyone to come fix it. Had to call the desk three times not to thrilled.
Stayed 1 night in Dec 2023
Response from -Amanda Williams, Front Office Manager on Dec 23, 2023
Dear Elaine,I'm so very sorry that you were not happy with our hotel. I'm so sorry that you had to go a few hours without TV. I wish maintenance would have been able to help you faster. It sounds like we were not what you had in mind for a hotel, and I do apologize. Thank you for your input, it is always helpful to us.

10/10 Excellent

Kim

Stayed 1 night in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 23, 2023
Hello, Kim! Thank you for your kind words. I'm so very glad you enjoyed yours stay. Thank you for taking the time to leave us a review. That means a lot ot us.Thank you!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 8, 2023
Hello, Ann! Thank you so much for taking the time to review our hotel. I'm glad you enjoyed your stay, and I hope you will be our guest the next time you are in town!

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 8, 2023
Thank you for the kind review, Donald. I appreciate your taking the time to let us know how your stay was. I'm very glad you enjoyed your stay, and I hope you will keep us in mind next time you visit the area.

6/10 Okay

FNU

Liked: Staff & service
There were some insects in the room which could have been avoided
Stayed 1 night in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 23, 2023
Hello! I am so sorry that there were some insects in your room. I will share your review with both housekeeping and maintenance to see if we can eliminate this problem for future guests. Please accept my apology for the problem you had. Thank you for your feedback.

10/10 Excellent

Kathirkamanathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Nov 2023
Response from -Amanda Williams, Front Office Manager on Nov 26, 2023
Thank you for taking the time to leave us a review! I'm very glad to hear you enjoyed your stay. Hope to see you again next time you are in town!

2/10 Terrible

Erin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was give keys to an already occupied room firstly, paid cash for the room at check out and was still charged $40 more on my card that cannot be credited back to my card
Response from -Amanda Williams, Front Office Manager on Dec 23, 2023
Dear Erin, I am so sorry that your stay with us did not go well. It was a very busy weekend for us with a lot of new staff, but that does not excuse our mistakes with your stay. Really, all I can do is apologize for the poor quality of your stay. Thank you for taking the time to leave us feedback. Sometimes we learn the most from information about when things went wrong. Again, I sincerely apologize.

2/10 Terrible

Rosanna, Sammamishs

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Weeks ago I booked & paid for 1 room with 2 queen beds for our arrival tonight. I called at 7pm tonight to say we were on our way and we'd be arriving around midnight and confirmed they would have 2 queen beds for us, per our reservation. No problem, so far so good. I arrive at midnight to learn they'd given the room with 2 queen beds to someone else and instead, we'd be getting a room with 1 queen bed and a foldaway "bed" that was like a massive folded marshmallow on wheels. When I told her this was not satisfactory, she said there was nothing she could do about it because: * Entire hotel is sold out so no other rooms with 2 queens available. * Reduced price would NOT be provided. Exhausted after a long drive, we go to the hotel room and I see pubic hairs on the sink/shower and a silver human hair on the pillow. Never again.
Stayed 1 night in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 25, 2023
Dear Rosanna,I am very sorry that you had a bad experience with our hotel. Thank you for taking the time to provide us with feedback so we can look into these issues and work to improve our guests' experiences.

2/10 Terrible

Rick

Stayed 1 night in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 23, 2023
Hello, Rick. I'm so sorry that your stay with us was not good. Can you tell me any more about what happened so I can work with the staff to improve things here?

6/10 Okay

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The bathroom door was broken in our room. Would not stay closed. Room # 315
Stayed 2 nights in Nov 2023
Response from -Amanda Williams, Front Office Manager on Dec 25, 2023
Walter, I am so sorry the bathroom door was broken in your room. I was wondering if you informed the front desk that about the problem. We would usually deal with something like this by moving you to another room. Either way, I am very sorry you did not enjoy your stay with us and I appreciate your leaving feedback so we can work to do better.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from -Amanda Williams, Front Office Manager on Nov 26, 2023
Thank you for taking the time to leave us a review. We appreciate it very much!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the space of the rooms and the full sized toiletries. I like that it’s not in a super busy area but close to the outlets. The staff was also very friendly. Would come back!
Stayed 4 nights in Oct 2023
Response from -Amanda Williams, Front Office Manager on Nov 26, 2023
Hello, Anne! Thank you for your kind words. I'm very glad you enjoyed your stay with us. Thank you for leaving us a review! Hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I did change hotels do to not being close enough to the shops. Your advertisement is a little misleading when it comes to distance from the shopping plaza,
Stayed 4 nights in Oct 2023
Response from -Amanda Williams, Front Office Manager on Dec 25, 2023
John, I am so sorry you thought that our hotel would be closer to the shops. Hopefully, if you ever decide to stay with us again, you will have a better experience. Thank you for your business.

2/10 Terrible

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Ember

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Every good room comes with a little bad..
The hotel staff was very friendly and the cleaning crew were also super friendly. Our room had several issues, the toilet constantly ran and the plunger had to be pressed down every flush. The sink in the kitchen leaked and a towel had to be placed under it to stop the leaking on the floor. The window in the living room area had a large crack in it. Also the water reaked of chlorine. The two beds in the bedroom were very comfortable but the pull out couch was terrible. There was plenty enough pillows for everyone and just enough blankets if you kept the room warm enough. I'm also not sure if the fridge had a leak, but there was a definite puddle of water under the crisper drawers. Overall we were pretty satisfied and if I could stay here again I would. I would likely wait for a discount though.
Stayed 5 nights in Oct 2023
Response from -Amanda Williams, Front Office Manager on Nov 26, 2023
Hello, Ember. Thank you for taking the time to leave us such a detailed review. I'm so sorry that you had some issues with your stay, but I appreciate your sharing them so we can make sure your next stay with us is more enjoyable.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean and comfortable. The bed was great. It was quiet. The perfect place for me to stop on my way to New York.
Stayed 1 night in Oct 2023
Response from -Amanda Williams, Front Office Manager on Nov 26, 2023
Thank you for your review! We appreciate your taking time out of your day to write a review for us. I'm very glad you enjoyed your stay, and we hope to see you again when you pass through town.

10/10 Excellent

DARLENE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel and good location. Our suite only had a mirror in the bathroom. A mirror n the main room is very helpful when getting ready in the morning if you have more than one person.
Stayed 2 nights in Oct 2023
Response from -Amanda Williams, Front Office Manager on Nov 26, 2023
Hello, Darlene. Thank you for your kind words. I appreciate your input about the mirror, I will discuss that with someone who handles that department. Thank you for choosing Candlewood Suites, and we hope to see you again!

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our first stay at a Candlewood and we were very pleased with the facility.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Aug 2023
Response from -Amanda Williams, Front Office Manager on Dec 8, 2023
Thank you for the review, Laura! It means a lot when guests take time to leave us some feedback. I'm so glad you enjoyed being our guest, and I hope to see you again.

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Bed was very comfortable.
Stayed 1 night in Oct 2023
Response from -Amanda Williams, Front Office Manager on Dec 2, 2023
Hello, Kyleigh! Thank your your review. We appreciate your taking time to leave us feedback. Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is very nice and clean. The rooms are very large and well equipped. The only issue we had was when we got back to the hotel, there was no parking left and we had to park at a business next door and walk through a path to get to the back door of the hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Maribel

Travelled with family
Liked: Cleanliness
Didn’t like I had to take old towels to get new new ones. Had to ask for toilet paper no extras in room. Also the second night the upstairs guests were so loud till 5 am. Didn’t get any sleep second night. Think they had animals in there or something
Stayed 1 night in Oct 2023
Response from -Amanda Williams, Front Office Manager on Dec 2, 2023
Hello, Maribel. I am so sorry that our hotel fell short of your expectations. I will forward your feedback to the correct departments so we can turn our attention to those issues.

10/10 Excellent

Yong Un

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time to stay in this hotel. I like the area in general,which is quiet and safe.
Stayed 1 night in Oct 2023
Response from -Amanda Williams, Front Office Manager on Dec 2, 2023
Thank you so much for your loyatly! We hope to have you as a guest again soon!

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place near grove city college so homecoming week is easy
Stayed 2 nights in Sep 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Gursharn

Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Stayed 1 night in Sep 2023

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, clean and not beat up.
Stayed 1 night in Sep 2023

10/10 Excellent

Clayton, North York

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family and dogs. This is the second year in a row and we will be returning next year. Great staff, friendly and welcoming.
Stayed 2 nights in Sep 2023

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
The check in was extremely quick and friendly. My room had garbage on the bedside tables from previous guests. There was mold and water damage down the walls ceiling, floors, cabients, etc. There was excessive long hair throughout the bathroom including all over the floors and on the shower walls. In my opinion, this room was not cleaned. Asked the front desk if my room was cleaned and told sometimes things are missed. I have pictures of all this and i would never stay in this place again.
Stayed 1 night in Sep 2023