Property was close to where we needed to visit. On arrival there was a misunderstanding, as someone with the same surname had claimed our room prior to our (late evening) arrival. THEY were at the wrong Quest (there are 2 in Dandenong) and happened to have the same surname as us which caused the staff to believe that somehow they WERE meant to be there. We arrived about an hour later, and sent the night manager into 'total frown' at the computer while he tried to work out what had gone wrong. He solved the problem by simply giving us another room, so we weren't left sleeping in the foyer. In the morning - the confusion had all been worked out by the staff and we were then put into our correct room. They were wonderfully courteous about it. the room was clean, private and spacious.